Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good service
Cons:
Cleanliness issues
High breakfast price
Outdated rooms

Categories

Cleanliness
8.09
Some guests reported issues with the cleanliness and maintenance of the rooms.
Service
9.56
The service was praised as friendly and accommodating, although some guests faced minor issues.
Location
10
The hotel is beautifully located within walking distance to key attractions.
Room Quality
8.6
Some reports of outdated furniture and temperature control issues in the rooms.
Amenities
8.55
Facilities were adequate, but the sauna required an additional fee and some amenities received mixed feedback.
Value for Money
8.58
Value perception was influenced by some high charges and deposit issues.
Food and Beverage
9.04
Breakfast quality received good comments but was considered expensive by some guests.
Overall Experience
9.59
Despite some hiccups, the overall experience was positive, especially for those visiting attractions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:02

Property Description

Luxurious Accommodations
Experience elegance and comfort in our beautifully decorated rooms at the Hilton Berlin. Enjoy modern amenities such as a flat-screen TV, minibar, and tea/coffee facilities. Upgrade to our Executive Lounge for exclusive access to premium services.

Wellness and Leisure
Indulge in relaxation at the 800 m² LivingWell Health Club Berlin. From the state-of-the-art fitness center to the rejuvenating sauna and indoor pool, unwind in style during your stay with us.

Dining and Entertainment
Savor a culinary journey at Listo, offering a variety of dining options from coffee to cocktails. Explore local and seasonal flavors in our restaurant or unwind in the cozy library corner. Don't miss the stunning views of the German Cathedral from our two restaurants.

Book now and elevate your stay at the centrally located Hilton Berlin.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TXL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 38 per day.

Location

Property Accessibility

Total Disability Score: 70.29
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric, regular
  • Entrance Door Width: 140
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 3836 reviews
Cleanliness: 8.09
Service: 9.56
Location: 10
Room Quality: 8.6
Amenities: 8.55
Value for Money: 8.58
Food and Beverage: 9.04
Overall Experience: 9.59
D
Dr. Thomas • solo_traveller • de
9
Alles in Ordnung.
2026-05-30 • via Nuitee
S
sharonq897 • Family
8
Good but dismal AC
Pros:

Mixed feelings about this hotel. Pros: location and has lots of restaurants, shops close by. Loved the breakfast buffet (great variety), executive lounge and sauna/pool which is included if you are a diamond member. Now to the bad: we paid for a dome view and were assigned a 4th floor room with a beautiful view but with dismal AC. When I complained to the front desk the guy tried to gaslight me by saying that Americans liked their AC cold and that it was fine but they would send an engineer to check it out. Well, turns out that the motor was broken and not blowing any air at all. It also took more than 5 mins to get hot water. Moved us to a renovated room (no dome view) which was beautiful BUT AC did not go under 80 degrees the whole time we were there. On the last day it completely stopped working. Asked for a fan which made the room tolerable. Overall, pretty pleasant stay but minus a star for poor AC.

2026-05-29 • via Tripadvisor
D
Daniel • solo_traveller • be
10
2026-05-29 • via Nuitee
K
Kathryn • solo_traveller • us
8
2026-05-29 • via Nuitee
N
Nedim • solo_traveller • tr
5
2026-05-28 • via Nuitee
N
Nina • family_with_children • se
9
Fantastiskt fint hotell med mycket trevlig och hljäpsam personal. Frukosten var supergod!
2026-05-28 • via Nuitee
O
Onur Nuri • couple • tr
9
Pros:

Temizlik ve imkanlar çok güzeldi konumu çok iyiydi

Cons:

Yastıklar çok rahatsızdı

2026-05-28 • via Nuitee
A
Audrius • solo_traveller • dk
10
Pros:

The hotel is clean, smells very nice. The staff is helpful and very nice. 😉
It was good to stay at this hotel.
The rooms are clean and very comfortable. The maid was very helpful. Thank you to her.
We ordered breakfast in the room, it was amazing.
By the way, a cute robot walks the corridor.

Cons:

I didn't like that you have to pay to drink the water. And it's expensive.

2026-05-28 • via Nuitee
V
Viorica • family_with_children • ro
4
NU RECOMAND
Cons:

CAND AM REZERVAT ERA UN PRET CAND A FOST SA PLATESC AM PATIT CU 400 MAI MULT ZIC EI GARANTIE SI CA TI DAU CAND PLECI

2026-05-27 • via Nuitee
L
Lascarache • couple • ie
9
2026-05-27 • via Nuitee
A
Anne • family_with_children • nl
8
Uitstekend
Pros:

Functioneel

Cons:

Restaurant

2026-05-27 • via Nuitee
1
123minnap • Family
4
Hotel just right above a NIGHTCLUB!!
Pros:

First of all, I really wanted to like this hotel...but....but...
Pros:
- breakfast
- 99% of the staff
- location
- executive lounge (when there was this "older" woman working; she was very nice and professional)
Cons:
- there is a nightclub called "Bricks" located in the basement of the hotel. It is open on weekends and there is considerable noise "pollution" coming from the nightclub-- it affected both of our rooms (2017 and 8001). So if you like peaceful sleeping, this is not hotel for you.
- most of the rooms and public areas are worn-out
- this hotel is not worth the money

We booked a twin deluxe room and I asked for an upgrade (with cash). We were upgraded to room 2017 (King junior suite Dome view), and the upgrade cost ~140€. We liked the room (at the beginning), even though it was VERY worn-out and shabby (dirty tiles, rust stains in the furniture). Problems started at friday night when the nightclub Bricks opened in the downstairs ----bass (music) pumping and people shouting and partying right outside the room window. We could not sleep and I contacted the staff through the Hilton app. Night manager Jose (?) offered us a different room to sleep at (for that night), but it was not the same room category than our upgraded room and my daughter managed to fall asleep, so I did not want to move her at 2 am. So, I decided that we were going to stay in the room for that night and staff can figure it out in the morning. I did not sleep at all! I was so tired in the morning that I tripped and fell with my slippers against the bathroom door. Luckily, I only got an apple sized bruise (painful) and wrist pain.
Staff offered us a room change in the morning, but the lock was "broken" in the first room we moved to and we had to move a second time.....this was obviously frustrating and it took a long time from our saturday morning to fix this room change.
Our new room was a lot smaller, it did not have a bath and it did not have a nice view, but I thought that if I could sleep in it, it would be okay. I was wrong. Nightclub sounds from the Bricks both nights; saturday and sunday (it was witt monday, I think that's why the club was open on sunday night).

The hotel gave us a compensation of 200€ of the room rate, but I think we should have complained about this (I was too tired at this point), because the room that they gave us did not match even our original booked room category. Compensation was totally insufficient. We ended up paying more than 1200€ for four nights in this old and noisy "luxury"hotel.

We did not stay at Hilton hotels for about 20 years because I thought they were not worth the prices....I gave Hilton two chances this year, first in Vienna and now in Berlin and I think that we are now done with this hotel chain.

If you consider this hotel for your Berlin accommodation, you should read all the 1-2 star rated reviews of the hotel....there are really truthful things said about this hotel.

We have been in Berlin numerous times and this was the worst experience of them all.

2026-05-26 • via Tripadvisor
C
Christian • solo_traveller • de
7
2026-05-26 • via Nuitee
E
Echo • couple • gb
10
Beautiful hotel, amazing facilities, great location
Pros:

Beautiful hotel, friendly team, bar is a nice spot, located by a train station so very convenient.

2026-05-26 • via Nuitee
H
Hans-Werner • couple • de
9
Wir fühlten uns ausgesprochen wohl bei Ihnen!
Pros:

Sehr reichhaltiges Frühstück
sehr aufmerksame und freundliche Mitarbeiter
toller Blick im Frühstückssaal auf den deutschen Dom
exzellente Lage in der Stadtmitte

2026-05-26 • via Nuitee
S
Stephan • couple • de
8
Es war ein idealer Ausgangspunkt für unsere geplanten Aktivitäten, da alles zu Fuss erreichbar war
Pros:

Das Frühstück war sehr vielfältig und lecker
Die Lage ist perfekt, das Hotel liegt direkt am Gendarmenmarkt
Das Personal war freundlich und hilfsbereit

Cons:

Parkmöglichkeiten direkt am Hotel nur sehr eingeschränkt

2026-05-26 • via Nuitee
C
Christian • couple • de
7
Hmmm???? 🤔
Pros:

Lage, Lage, Lage, Lage

Cons:

Warmwasserversorgung ziemlich bescheiden. Mindestens 5 bis 10 Minuten musste das Wasser laufen, bevor warmes Wasser kam. Trotz 2 Reklamationen während des Aufenthaltes, nur Schulterzucken beim Check-Out und ein Kommentar „Tut mir leid, kann ich verstehen, ist nicht schön“.

2026-05-26 • via Nuitee
6
618dips • Family
2
Bad exp
Pros:

Room service poor
Poor service … we called reception twice nobody came to sort out the AC…
Have been to Germany before …no room service we have to call them for room service and no cleaning done ……don’t know wat are they charging for …..will not recommend this to anyone other then location no plus for this property

2026-05-25 • via Tripadvisor
L
Lars • extended_group • dk
9
2026-05-25 • via Nuitee
N
Nick • family_with_children • nl
10
2026-05-25 • via Nuitee