The Westin San Diego Bayview

First off, Connie, a tall blonde woman, at my check-in time was amazing. Policies had changed leaving me on a sofa waiting for my husband to iron things out. She took her time, came over and explained the whole situation. It felt really good and genuine and caring. My husband travels a lot so we're infrequently at different hotels. She really made a difference.

As for the room itself. It was fine. The fridge had leftover food from the last occupant. That was not appealing. The spout for the shower was askew. And some of the remodel felt very rushed. Also the room did not get as cold as it should have.

All together though it was well enough.

I think the accommodation was relatively good. I did have a few issues with the front desk, though. My company made changes to my reservation, and it seems these weren't communicated to the receptionists, or perhaps they simply didn't want to check the system, which resulted in me having to wait and contact my company. Everything was resolved once the company communicated with them, but I feel the staff could have handled it more easily.
Given the nightly rate, I think breakfast could have been included.
I’d also like to express my gratitude to the breakfast staff. They are very dedicated, attentive, and kind. Congratulations on the great work.

Excellent location with convenient airport shuttle..all staff were nice and helpful..the bar restaurant was nice for late night dining and drinks..happy hour could have been just a little longer…also the shower had only half a door so was hard to keep the floor dry…overall a nice place…would definitely stay again 🤙…thanks Westin

We stayed here for our 50th anniversary. It's a lovely location, common attractions are walkable. The valet service was excellent. Room was clean, well equipped. Bed very comfortable. We were upgraded to a bay view, which was nice. We liked that we could watch Netflix on our account. Food we ate there was very good.

However, our biggest issue was housekeeping, which was basically non-existent. I will not blame the housekeeping staff for this; I think the hotel is totally understaffed for housekeeping. The first day after we arrived, we got a knock on our door at 5:00 PM, asking if we needed anything. So we took the opportunity to load up on towels, water, and coffee. Sure enough, we never got a made bed, vacuumed floor, or cleaned bath area. By the time the knock on the door happened, we were too tired to complain about it, and just lived with it. But I think Westin management needs to address this issue seriously.

The staff at this hotel is top-notch. They care, and it shows. Almost every interaction was warm and professional, with genuine smiles and great attention to detail. A couple of the facilities need to be updated or given a little attention to make them true Westin quality, but overall, an excellent hotel.

Friendly staff. David and Carlos were kind and checked on us often while dining .

David and Carlos were Great, they had great customer service everyday we stayed. They made my son’s Birthday extra special.
Thank you guys

We arrived at the Westin later in the evening and David and Carlos were so amazing to guide us through the best food beverages to getus well fed and rested for the rest of our weekend. We made sure to come back before our departure to see David because of his thoughtfulness and attentive hospitality!

Visited the bar and had the most amazing experience with the bartender David. He was so personable, kind, and created the most amazing, beautiful, and delicious drinks. He gave us a truly unique and personalized experience and we cannot wait to come back!

Outstanding service from the dining and bar staff. David, Carlos & Monette provided top notch service from breakfast through dinner. We had an excellent stay at this Westin and will return in the future.

Arrived early after red eye from Hawaii. Had reached out to hotel prior to trip to arrange early check-in. The front desk team was great upon arrival and had our room already. Hotel is centrally located in San Diego close to both Little Italy, Gaslight District and Ball Park

I worked with the Westin Bayview in hosting our annual business conference. The team there was very helpful in making sure our event was a success. Danae and her team took care of our group and made sure we had access to the meeting space and were able to setup. They also went the extra mile when we had to pivot on times which was above and beyond. The only negative comment was the proposed cost by Encore who manages providing internet and any technology for our event. Encore's pricing was very expensive and it caused us to manage all the technology portions on our own which was significantly cheaper, but was extra effort. Overall, the conference was a success thanks to the Westin Bayview team.

What an amazing experience at this Westin Bayview in San Diego!!
We certainly appreciated the personal touch from Aaliyah, who set us up in our beautiful room with views! Also, appreciated David and James who took such great care of us in the lounge/restaurant, along with the shuttle drivers! Such a friendly staff! Everyone made us feel so welcomed!

I have been to many bars throughout my years of travel and my years of work. When I say that David and Chris were welcoming and kind and hard working that would be an understatement. They did everything they could and helped in every way. I had a great time and enjoyed my entire week stay here!

Super helpful to have breakfast run till 11. Speaking of which, I have visited a few times now and need to shout out to Viri. Great attitude, super friendly and accomodating…makes me smile when I see her working!

My first visit to San Diego couldn't have started any better. I took a chance on the hotel's location, and it turned out to be the perfect choice. I've always been a fan of the Marriott family of hotels, and Westin continues to have some of the most comfortable beds anywhere.

The location exceeded my expectations—it was less than half a mile from my conference, conveniently close to the airport, and within easy walking distance of great restaurants and outdoor shopping.

What made the stay even better was the exceptional service. The front desk team, room service staff, and every employee I encountered were genuinely kind, welcoming, and professional.

When I return to San Diego, I'll definitely be staying at the Westin again. It was an outstanding experience from start to finish.

Great location and bar service

Perfect location in the heart of downtown San Diego. Chris and James in the lobby bar were very helpful with drink recommendations as well as must visit spots around town!

The gentleman at the Westin San Diego bar are wonderful! Very personable and made us feel comfortable. We met a great couple at the bar, started chatting, and did not feel like they were pressuring us to leave. Chris and James are fantastic! I would definitely come again!

We checked in and they gave us a room which had sever issues.
A. The AC was so loud and it ran every 5 minutes They just sent some one and all they did was lower it to LOW mode.
B The chair I took pictures, and sent it ot them via chat. It was beat up soo bad. It was looking like a Motel 6
C. The worst part is, we came innight and asked the two ladies who worked WITHOUT their name badges, that our key did not work. WITHOUT CHACKING OUR IDS, she immediately re-programmed our two keys and gave it to us. This is serous security breach.
D. The shower pan got filled up with water, and would not drain ankle deep. I took video's and shared it to their manager. Nothing was done again.
E. The room ONLY had ONE night stand for a King bed. Really!!!
F. The hair dryer was just left on the shelf without a hair dryer bag.
I tried to call Guest Assistance at Marriott Corp. Twice, they hung up on me and never called me back.
They offered me 5000 points--ie:- $5
I spoke to their FOM and she said she will look into it and get back to me.
I would NOT stay here again.
Wonder where is their QA???
Usually I stay at Hiltons, this time I tried Marriott. Never again.