Hôtel Carlton Lille

Hotels
8.4 (2390 reviews)
3 rue Pierre Mauroy , Lille , fr

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly service
Spacious rooms
Great location
Cons:
Cleanliness issues
Poor breakfast quality
Service shortcomings at check-in

Categories

Cleanliness
7.44
Room cleanliness criticized; specific issues with bathroom cleanliness reported.
Service
9.21
Overall service was friendly and responsive, with immediate attention to issues like broken TV.
Location
9.45
Well-located near train station and city center, highly praised.
Room Quality
8.4
Rooms are spacious with good amenities, but some reported issues with heating and decor.
Amenities
8.43
Amenities generally satisfactory, though some rooms lacked adequate service like baggage assistance.
Value for Money
7.89
Mixed feedback on value; some felt it didn't meet expectations for the price.
Food and Beverage
7.44
Breakfast quality criticized with limited options and poor execution.
Overall Experience
8.91
Generally positive experience with notable concerns; would return with improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 06:45

Property Description

Luxurious Rooms and Amenities

The Carlton Hotel in Lille offers elegantly decorated rooms with modern amenities such as Wi-Fi, Nespresso machines, and a selection of "Carlton Lille" chocolates. Each room is designed for your comfort and relaxation, complete with unique scented care products and a minibar stocked with cold drinks.

Culinary Delights

Indulge in exclusive dishes made with local products at the hotel's restaurant, where traditional cuisine meets gastronomy. Start your day with a buffet breakfast featuring fresh fruit and local delicacies while enjoying a stunning view of Place du Théâtre.

Relaxation and Entertainment

Unwind in the hotel's fitness room, private sauna, or book a rejuvenating massage in the wellness area. End your day with a drink at the Saint James bar or experience bespoke cocktails at The View bar, overlooking the Opera and Vieille Bourse.

Book your stay now at the Carlton Hotel for a luxurious and unforgettable experience in Lille!

Important information:

Please note that the every request to baby cots and extra beds has to be validated by the hotel upon arrival and come with a supplement.

When booking 5 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for € 20 per person per night when using an available extra bed.
    People 12 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2390 reviews
Cleanliness: 7.44
Service: 9.21
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
T
Terry JD couple gb
10
Pros:

Excellent staff

Cons:

Night club opposite - music and bad behaviour until 7.30am.

2026-06-12 via Nuitee
A
ANNETPK extended_group fr
8
Pros:

Très bon petit dejeuner. Belle vue de la chambre

2026-06-11 via Nuitee
M
Malcolm couple gb
3
Could not drop our bags off at the hotel door. No parking instructions for
Pros:

Nothing

Cons:

Greated as if we were not welcome, Breakfast in a dirty old furnished restaurant/night bar that has not been decorated in twenty years. Restaurant man only told us at 10.25 in closes and wanted us out of the area.

2026-06-11 via Nuitee
J
Julien couple be
8
2026-06-11 via Nuitee
A
Aurélie solo_traveller be
7
Cons:

Salle de bain miniuscule

2026-06-10 via Nuitee
J
John couple gb
6
Grand hotel with issues
Pros:

Grand hotel in city centre.

Cons:

Air con did not work. changed rooms, bathroom equipment did not work. Expected better from a hotel of this class and cost

2026-06-10 via Nuitee
A
Audrey couple be
8
2026-06-09 via Nuitee
C
Chantal couple nl
8
Heerlijk verblijf
Pros:

Centrale ligging
Schoon

2026-06-08 via Nuitee
M
MICHEL couple be
4
Je m'abstiendrai d'y retourner.
Cons:

Nous voulions profiter du bar avec vue panoramique qui, selon l'établissement, était ouvert jusqu'à minuit. Nous nous y sommes présentés le vendredi 05 juin à 23.30 et les deux jeunes serveurs présents (un jeune homme et une jeune demoiselle) nous ont refusé au motif - je cite - "qu'ils fermaient". Impardonnable pour un établissement de cette classe. Minuit, ce n'est pas 23.30.
Autre motif d'insatisfaction : la chambre 102 était hyper bruyante avec un bruit d'eau (!!!!) incessants. Impossible de fermer l'oeil (et ses oreilles ...). Nous avons quitté l'hôtel en pleine nuit, c'est dire ! Retour chez nous, en Belgique, à 01.30 du matin !
J'avais rêvé mieux.

2026-06-08 via Nuitee
M
Moro couple fr
9
Pros:

L'emplacement de l'hôtel
La literie
Le petit déjeuner copieux et de qualité

Cons:

Ras

2026-06-08 via Nuitee
D
Déborah couple be
9
2026-06-07 via Nuitee
M
Mari solo_traveller hu
10
Elhelyezkedes kiváló, épület, berendezés nagyon szép, a fürdőszoba nehezen használható.
Pros:

A hotel csodalatos helyen volt. A szalloda nagyon szép, a reggeli vàltozatos, kiváló. Egyetlen probléma van: a fürdőszoba meglepően gyenge. A zuhanyt szinte lehetetlen anélkül használni, hogy ne áztasd el az egész fürdőszobát, mivel nincs teljes fala, csak egy fél. Ilyennel még nem találkoztam. A zuhany rózsákat is nehéz beállítani. A WC olyan keskeny helyre van beszorítva, hogy egy kövérebb ember nem tudná használni. Egy ilyen gyönyörű szállodában ezekre oda kellene figyelni.

Cons:

fentiek szerint

2026-06-07 via Nuitee
F
Fanny couple be
8
2026-06-07 via Nuitee
S
Severine solo_traveller fr
10
2026-06-07 via Nuitee
A
Anne-Sophie solo_traveller be
8
2026-06-06 via Nuitee
A
Audrey couple fr
5
Pros:

L’emplacement et la taille de la chambre

Cons:

Le bruit des travaux a 8:00 du matin sans avoir été prévenu au préalable pour les équipes

2026-06-05 via Nuitee
H
Hombeline couple fr
7
2026-06-04 via Nuitee
F
Frederique couple fr
10
Magnifique séjour
Pros:

Accueil très agréable, belle prestation

2026-06-04 via Nuitee
R
Recolin couple fr
9
Pros:

La beauté du Lieux

Cons:

Le manque d’un parking disponible avec chargeur

2026-06-04 via Nuitee
J
josue solo_traveller fr
10
2026-06-02 via Nuitee