Hôtel Carlton Lille

Hotels
8.4 (2558 reviews)
3 rue Pierre Mauroy , Lille , FR

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly service
Spacious rooms
Great location
Cons:
Cleanliness issues
Poor breakfast quality
Service shortcomings at check-in

Categories

Cleanliness
7.44
Room cleanliness criticized; specific issues with bathroom cleanliness reported.
Service
9.21
Overall service was friendly and responsive, with immediate attention to issues like broken TV.
Location
9.45
Well-located near train station and city center, highly praised.
Room Quality
8.4
Rooms are spacious with good amenities, but some reported issues with heating and decor.
Amenities
8.43
Amenities generally satisfactory, though some rooms lacked adequate service like baggage assistance.
Value for Money
7.89
Mixed feedback on value; some felt it didn't meet expectations for the price.
Food and Beverage
7.44
Breakfast quality criticized with limited options and poor execution.
Overall Experience
8.91
Generally positive experience with notable concerns; would return with improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 06:45

Property Description

Luxurious Rooms and Amenities

The Carlton Hotel in Lille offers elegantly decorated rooms with modern amenities such as Wi-Fi, Nespresso machines, and a selection of "Carlton Lille" chocolates. Each room is designed for your comfort and relaxation, complete with unique scented care products and a minibar stocked with cold drinks.

Culinary Delights

Indulge in exclusive dishes made with local products at the hotel's restaurant, where traditional cuisine meets gastronomy. Start your day with a buffet breakfast featuring fresh fruit and local delicacies while enjoying a stunning view of Place du Théâtre.

Relaxation and Entertainment

Unwind in the hotel's fitness room, private sauna, or book a rejuvenating massage in the wellness area. End your day with a drink at the Saint James bar or experience bespoke cocktails at The View bar, overlooking the Opera and Vieille Bourse.

Book your stay now at the Carlton Hotel for a luxurious and unforgettable experience in Lille!

Important information:

Please note that the every request to baby cots and extra beds has to be validated by the hotel upon arrival and come with a supplement.

When booking 5 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Location

Guest Reviews

8.4
Based on 2558 reviews
Cleanliness: 7.44
Service: 9.21
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
S
Sana • couple • fr
10
Mon hôtel préféré de Lille
Pros:

L’atmosphère et son emplacement

Cons:

Rien

2026-09-19 • via Nuitee
J
Jolanda • couple • nl
10
2026-09-19 • via Nuitee
L
Lesley • couple • gb
3
Would never go back there, certainly doesn’t deserve 4 star rating
Pros:

Location

Cons:

Where to start - parking not ideal, reception staff not very friendly, WiFi useless, sink blocked, rainfall shower didn’t work, bar staff slow and disinterested, breakfast staff rude and disinterested.

2026-09-18 • via Nuitee
F
Fred • couple • nl
8
2026-09-15 • via Nuitee
G
Grégory • solo_traveller • fr
8
Pros:

Emplacement, petit-déjeuner, possibilité de se stationner.

Cons:

Le personnel est très aimable, mais pas au niveau du nom de l'hôtel.

2026-09-15 • via Nuitee
L
LAURE • couple • fr
5
2026-09-15 • via Nuitee
C
caroline • solo_traveller • fr
10
Pros:

Hôtel réservé pour un cadeau. Le personnel s'est montré très compréhensif et a réalisé mes demandes au-delà de mes attentes. Très professionnel tout en ayant des attentions très touchantes, humaines.

2026-09-15 • via Nuitee
J
Jacqui • couple • ie
5
Pros:

Location

Cons:

The bathroom . The shower was impossible to use and the toilet was too close to the wall to sit down

2026-09-14 • via Nuitee
A
Albert • couple • nl
8
2026-09-14 • via Nuitee
E
Emmanuel • couple • fr
9
2026-09-14 • via Nuitee
L
Laurent • solo_traveller • ch
8
2026-09-13 • via Nuitee
T
Tania • couple • au
10
An amazing stay and having a bath in room was 10+
Pros:

So central to everything

Cons:

Na

2026-09-13 • via Nuitee
S
Susan • couple • gb
5
But if a disaster due to a festival would be handy if they kept you informed of this!!!!
Pros:

Very good breakfast

Cons:

They could have informed us that there was a festival on. Roads closed so no taxis. When I phoned the girl on reception said hotel was a 5 minute walk. My husband was on crutches so took us three quarters of an hour through crowds of people. I received an email saying they could order a taxi for us on the same day I spoke to reception! I received two emails saying there would be a restaurant offered a 30 euro meal. This wasn’t the case it was a very small menu. We were on the 1st floor which actually was the 2nd floor as the 1st floor was the dining area. The lift wasn’t working so all in all we did not have a very good experience!!

2026-09-13 • via Nuitee
C
clive • couple • gb
9
Brilliant choice.
Pros:

For once everything claimed in the description was true. We had a classic room and it was a good size, modern comfortable and quiet. The staff were very friendly and professional and the breakfast choice was good. The location is excellent with easy access to the rail station but almost in Grande Place.

2026-09-11 • via Nuitee
S
Sylvie • solo_traveller • fr
10
Braderie 2026
Pros:

L'accueil des hôtes, les propriétaires de l'hôtel en personne. Un couple adorable qui se soucient de votre bien-être.
L'emplacement idéal pour la Braderie.
Le service du petit déjeuner en chambre !
La qualité de celui-ci.

Cons:

Rien

2026-09-09 • via Nuitee
D
Dee • solo_traveller • us
3
Pros:

Horrible bed and pillows. Decor dark and dated.
Poor choice of selection at breakfast
Won't stay here again

Cons:

Horrible bed and pillows. Decor dark and dated.
Poor choices for breakfast at the buffet.
Won't be going back and would not reccomend

2026-09-08 • via Nuitee
A
Alexandra • solo_traveller • nl
7
Pros:

The location of the hotel is everything! The size of the room was very nice too, I liked being able to open the balcony doors and listening to life happening on the streets.

Cons:

The size of the bathtub is ridiculous. It’s tiny and uncomfortably squeezed into the bathroom.

2026-09-08 • via Nuitee
E
Egbert-Jan • couple • nl
7
2026-09-07 • via Nuitee
W
Wanda • extended_group • nl
8
Een fijn hotel in het centrum van Lille
Pros:

Het Hotel ligt erg centraal, fijn om overal naar toe te lopen

2026-09-07 • via Nuitee
M
Michael • couple • ch
8
2026-09-07 • via Nuitee