Southbank Hotel Jacksonville Riverwalk

Hotels
7.9 (1812 reviews)
1515 Prudential Drive , Jacksonville , US
+1 904-396-5100

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Poor value for money

Categories

Cleanliness
6.9
Several reviews indicate issues with cleanliness, including mold and dirty rooms.
Service
8.9
Mixed reviews, but many guests mentioned friendly and accommodating staff.
Location
9.4
Multiple reviews highlighted the great location and access to the riverwalk.
Room Quality
7.4
Rooms described as comfortable, but some wish for updates.
Amenities
7.4
Amenities were decent but varied; some complaints about restaurant availability.
Value for Money
6.9
Concerns regarding pricing relative to the condition of the hotel.
Food and Beverage
8.4
Breakfast was mentioned positively, although not always available.
Overall Experience
7.9
Mixed experiences overall; location and service helped but cleanliness concerns diminished value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:12

Property Description

Waterfront Location with Stunning River Views
Experience the beauty of Central Jacksonville at Lexington Hotel and Conference Center, offering breathtaking views of the St. Johns River. Relax by the outdoor pool on the sundeck or unwind at the Currents Lounge.

Comfortable Rooms with Modern Amenities
Each guestroom at Southbank Hotel Jacksonville Riverwalk is thoughtfully equipped with a spacious work desk, a 42-inch flat-screen TV, and a Keurig coffee machine. Upgrade to a room with a balcony to enjoy a picturesque river view.

Convenient Facilities and Dining Options
Enjoy complimentary access to the fitness centre and business centre, as well as the convenience of a car rental desk and guest laundry. Indulge in delicious American cuisine at Pier 1515 restaurant or sip on cocktails at Currents Lounge.

Book your stay now at Southbank Hotel Jacksonville Riverwalk for a memorable waterfront experience in the heart of Jacksonville!

Important information:

Guests must be 21 years of age or older in order to check in without a parent or official guardian.

A USD 100 incidentals deposit is due at check-in for rooms. A USD 250 incidentals deposit is due at check-in for suites. The unused balance will be refunded at check-out.

Valet parking is available for USD 15 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

7.9
Based on 1812 reviews
Cleanliness: 6.9
Service: 8.9
Location: 9.4
Room Quality: 7.4
Amenities: 7.4
Value for Money: 6.9
Food and Beverage: 8.4
Overall Experience: 7.9
J
Joshua • couple • us
10
2026-10-17 • via Nuitee
S
Steven • couple • gb
6
was ok
Pros:

good facilities

Cons:

Staff were not welcoming except the porter - Nene was very helpful
No towels at the pool 4pm

2026-10-16 • via Nuitee
Y
Yadira • couple • pr
9
2026-10-16 • via Nuitee
M
Melanie • solo_traveller • us
6
Pros:

nice lobby..horrible bed

Cons:

bed

2026-10-12 • via Nuitee
M
Mario • couple • it
4
Pros:

La posizione

Cons:

C’era tanta umidità nella stanza

2026-10-12 • via Nuitee
J
Jarrett • couple • us
10
Excellent
Pros:

The location and access to the Riverwalk was relaxing. The dining was great with great drinks.

Cons:

N/A

2026-10-12 • via Nuitee
C
Cecil • solo_traveller • us
8
2026-10-09 • via Nuitee
M
Melissa • couple • us
8
2026-10-07 • via Nuitee
A
Ace • couple • us
10
I’ll book again
Pros:

Everything was easy from checking in to checking out

Cons:

Nothing

2026-09-19 • via Nuitee
T
Theodore • solo_traveller • us
10
Pros:

Very convenient to downtown Jax

2026-09-18 • via Nuitee
A
Amanda • couple • us
10
2026-09-18 • via Nuitee
T
Toniece • couple • us
1
Awful
Pros:

The bed was comfortable

Cons:

I informed the site that we paid for a partial view of river but all we could see is trees. No one did anything to accommodate us. I won’t be booking here again. We were celebrating our anniversary and this was very awful.

2026-09-14 • via Nuitee
J
Jeremiah • couple • us
10
2026-09-10 • via Nuitee
W
Wright • couple • us
10
2026-09-10 • via Nuitee
C
centel • couple • us
10
2026-09-10 • via Nuitee
A
Akintunde • solo_traveller • us
10
2026-09-08 • via Nuitee
J
Joshua • solo_traveller • us
10
Pros:

Best burger

Cons:

No tea or soft drinks

2026-09-08 • via Nuitee
T
Tesa • couple • us
8
Location and View worth every penny
Pros:

The room was clean and had a partial view of the Riverfront. We absolutely loved being able to access the riverfront boardwalk after walking out of the hotel lobby. Easy access to great food, views, and entertainment.

Cons:

Paying for parking. The last day on site, I had to pay for an entire day of parking $15 when I was only able to use a few hours of it due to checking out.

2026-09-07 • via Nuitee
S
Spiel • couple • us
1
2026-09-06 • via Nuitee
W
Willena Harrell • couple • us
10
2026-09-06 • via Nuitee