Southbank Hotel Jacksonville Riverwalk

Hotels
•
Marriott Hotels & Resorts
7.9 (1755 reviews)
1515 Prudential Drive , Jacksonville , us
+19043965100

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Poor value for money

Categories

Cleanliness
6.9
Several reviews indicate issues with cleanliness, including mold and dirty rooms.
Service
8.9
Mixed reviews, but many guests mentioned friendly and accommodating staff.
Location
9.4
Multiple reviews highlighted the great location and access to the riverwalk.
Room Quality
7.4
Rooms described as comfortable, but some wish for updates.
Amenities
7.4
Amenities were decent but varied; some complaints about restaurant availability.
Value for Money
6.9
Concerns regarding pricing relative to the condition of the hotel.
Food and Beverage
8.4
Breakfast was mentioned positively, although not always available.
Overall Experience
7.9
Mixed experiences overall; location and service helped but cleanliness concerns diminished value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:12

Property Description

Waterfront Location with Stunning River Views
Experience the beauty of Central Jacksonville at Lexington Hotel and Conference Center, offering breathtaking views of the St. Johns River. Relax by the outdoor pool on the sundeck or unwind at the Currents Lounge.

Comfortable Rooms with Modern Amenities
Each guestroom at Southbank Hotel Jacksonville Riverwalk is thoughtfully equipped with a spacious work desk, a 42-inch flat-screen TV, and a Keurig coffee machine. Upgrade to a room with a balcony to enjoy a picturesque river view.

Convenient Facilities and Dining Options
Enjoy complimentary access to the fitness centre and business centre, as well as the convenience of a car rental desk and guest laundry. Indulge in delicious American cuisine at Pier 1515 restaurant or sip on cocktails at Currents Lounge.

Book your stay now at Southbank Hotel Jacksonville Riverwalk for a memorable waterfront experience in the heart of Jacksonville!

Important information:

Guests must be 21 years of age or older in order to check in without a parent or official guardian.

A USD 100 incidentals deposit is due at check-in for rooms. A USD 250 incidentals deposit is due at check-in for suites. The unused balance will be refunded at check-out.

Valet parking is available for USD 15 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 16 per day.

Location

Guest Reviews

7.9
Based on 1755 reviews
Cleanliness: 6.9
Service: 8.9
Location: 9.4
Room Quality: 7.4
Amenities: 7.4
Value for Money: 6.9
Food and Beverage: 8.4
Overall Experience: 7.9
M
Maria • couple • us
6
Great location
Pros:

Location

Cons:

No ice or water in the hallways

2026-07-03 • via Nuitee
C
Colbi • couple • us
5
Disappointing
Cons:

Construction taking place and the bar was not open. I was also under the impression that I was booking a balcony room. It did not have a balcony and there were none available to switch to. I only booked this hotel based on the fact they offered balcony rooms. Very disappointed.

2026-07-03 • via Nuitee
S
Stefan Josef • solo_traveller • de
1
Acceptable stay despite the ongoing construction, but completely overshadowed by the hotel's unprofe
Cons:

I stayed at this hotel for a business trip. Considering that the lobby is currently under major renovation, the stay itself was acceptable. To be honest, the property feels more like a construction site than a hotel at the moment. Nevertheless, the staff during my stay were friendly, courteous, and the service on site was generally fine.

Unfortunately, everything changed after check-out. As a business traveler, I required a proper invoice for my expenses. At check-out, I was told that they were unable to print my invoice and that I would have to request it through Booking.com. Despite submitting multiple requests via Booking.com, I never received any response from the hotel. I also contacted the hotel by phone several times, but my requests were repeatedly dismissed, and the staff refused to provide me with a proper invoice.I contacted the hotel several times through Booking.com and never received a single response. I also called the hotel repeatedly, only to be dismissed and told they would not issue the invoice I requested. The entire process was handled in an extremely unprofessional and sloppy manner.

In the end, I had to retrieve a copy of the invoice myself through the Marriott Bonvoy program. To my surprise, the invoice contained a generic address in Amsterdam instead of my actual billing details, making it completely useless for accounting purposes.

It is unacceptable that a hotel is unable or unwilling to provide one of the most basic services for business travelers: a correct invoice. Ignoring customer requests, refusing to resolve the issue, and handling the matter so carelessly reflects very poorly on the hotel's management.

I strongly advise business travelers to avoid this hotel. If you need reliable customer service or a valid invoice after your stay, look elsewhere. Based on my experience, I cannot recommend this property at all.

2026-07-01 • via Nuitee
T
Theresa • couple • us
5
This was not my 1st trip here but it was off this go round. Had to move twice
Cons:

I was moved to three different rooms. This trip I had to pay for parking even though I have a handicap sticker. Was told at my checkout I could've used any handicap parking free.

2026-06-30 • via Nuitee
K
Kellen • solo_traveller • us
9
2026-06-30 • via Nuitee
S
Samantha • family_with_children • us
7
overall, it was nice and i enjoyed ny time there.
Pros:

location balcony spacious suites

Cons:

some areas were hotter than others also the water could face even more hot

2026-06-29 • via Nuitee
J
Jefferson • extended_group • us
5
Fair
Pros:

Did not eat breakfast

Cons:

The place was under construction but it wasn’t listed as such

2026-06-28 • via Nuitee
K
Kim • family_with_children • us
8
Pros:

The hotel was being worked on during our visit.

Cons:

The pool area could have been better.

2026-06-27 • via Nuitee
M
Matthew • solo_traveller • us
1
2026-06-25 • via Nuitee
N
Natasha • couple • gb
9
Comfortable hotel with a great location!
Pros:

Comfortable with a great location.

Cons:

Nothing

2026-06-24 • via Nuitee
C
Cora • solo_traveller • us
8
Pros:

We loved our bedroom. The beds are always soft, clean and comfortable. The rooms were very clean. The staff was really nice and polite. We really appreciated that. Overall we do love staying at the South Bank hotel.

Cons:

The property was under renovation and I think we should have got a discount because of that. The bathroom downstairs in the lobby wasn't working. I had to walk at least three hallways over to a room to use a bathroom. that a gentleman was sitting in the room for that talking on the phone while I was using the restroom. I was very uncomfortable. So at our time of stay the property did not meet our expectation because of all the construction that was going on.

2026-06-20 • via Nuitee
A
Ans • solo_traveller • us
8
2026-06-20 • via Nuitee
I
Ivanna • solo_traveller • us
8
2026-06-19 • via Nuitee
J
Jack • couple • us
8
2026-06-18 • via Nuitee
R
Rhodes • family_with_children • us
8
2026-06-18 • via Nuitee
A
Andy • extended_group • gb
7
2026-06-18 • via Nuitee
L
Luigi • couple • us
6
Great location, but the hotel is currently undergoing renovations.
Pros:

The location was excellent. The room was nice. And the hotel is generally very nice. The only problem is that it is currently undergoing renovations. When the renovations are complete, it will be a very nice hotel.

Cons:

Renovations are currently being done throughout hotel.

2026-06-17 • via Nuitee
N
Nia • extended_group • us
7
2026-06-15 • via Nuitee
C
Cierra B. • solo_traveller • us
9
Pros:

Convenient the Vystar arena we were attending for a concert.

Cons:

I wasn't aware that parking wasn't including in my reservation until I checked-in. That was the first time I've ever heard of having to pay a separate charge for parking somewhere you have a booking at. The bottom of the shower wasn't cleaned well and there was a good bit of remodeling being done in the main lobby that was all walled off. I was expecting to see what had been shown in the pictures.

2026-06-15 • via Nuitee
S
Sheree • couple • us
7
Pros:

Great location…room was clean…nice restroom

Cons:

Currently remodeling and pillows were small

2026-06-13 • via Nuitee