The Inn On The River

Hotels
9.4 (3217 reviews)
2492 Parkway , Pigeon Forge , us
+1 865-428-5500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cozy environment
Cons:
Uncomfortable chairs
Odor in rooms
Unsupervised noisy children

Categories

Cleanliness
8.69
Some guests reported issues with cleanliness, such as lint and odors in rooms.
Service
10
Numerous reviews highlighted the friendly and helpful staff.
Location
9.66
Great location with views and near attractions, praised by many guests.
Room Quality
8.7
Some complaints about room condition, including uncomfortable beds.
Amenities
9.65
Many positive mentions of breakfast, snacks, and overall facilities.
Value for Money
9.18
Value perceived as fair, although some reviews questioned the price.
Food and Beverage
9.64
Breakfast and snack offerings received positive feedback.
Overall Experience
9.69
Overall pleasant stays, despite a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:22

Property Description

Magnificent Mountain Views:

Offering breathtaking views of the Great Smoky Mountains, The Inn On The River is a picturesque retreat nestled along the tranquil Little Pigeon River in Pigeon Forge.

Luxurious Amenities:

Indulge in the hotel's outdoor pool and patio, relax in the heated indoor pool, and start your day with a delicious complimentary hot breakfast buffet. Each room is equipped with modern conveniences like a flat-screen LCD TV, a Keurig coffee maker, and some even feature a private balcony overlooking the river.

Convenience and Entertainment:

Take advantage of the 24-hour business centre, unwind with board games and popcorn in the lobby, and explore nearby attractions such as Dollywood, Smoky Mountain Opry, and Tanger Outlet Mall - all just a stone's throw away.

Book your stay at The Inn On The River for an unforgettable mountain getaway.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 3217 reviews
Cleanliness: 8.69
Service: 10
Location: 9.66
Room Quality: 8.7
Amenities: 9.65
Value for Money: 9.18
Food and Beverage: 9.64
Overall Experience: 9.69
M
MELISSA • family_with_children • us
10
Everything we needed and wanted was at this hotel which was excellent for us.
Pros:

My 7-year-old grandson loved the breakfast as did I. The complimentary popcorn, cookies, cucumber water, coffee, and cappuccino were a wonderful addition to our stay.

Cons:

The early morning noise of people going down the hallway to breakfast.

2026-07-25 • via Nuitee
R
Ronald • couple • us
10
A incredible retreat in the middle of Pigeon Forge!!!
Pros:

The beautiful location on the river; the quiet, relaxing atmosphere; the delightful breakfast; the cleanliness and care of our room; the friendly and helpful staff—you get the picture!!

Cons:

Can’t think of anything

2026-07-23 • via Nuitee
A
April • couple • us
10
We will stay here again
Pros:

All of the property was excellent

Cons:

Not anything

2026-07-23 • via Nuitee
R
Robert • couple • us
10
Great place
2026-07-22 • via Nuitee
C
Christina • family_with_children • us
10
It was a pleasure!
Pros:

It was great. Loved the breakfast and free popcorn!

Cons:

All was a good experience.

2026-07-21 • via Nuitee
P
Peggy • couple • us
10
Exceptional accommodations. Really enjoyed our stay and will recommend to friends and family.
Pros:

Breakfast food was good.

Cons:

Breakfast layout is congested in small area. Menu standard.

2026-07-21 • via Nuitee
J
Jaime • family_with_children • us
9
2026-07-21 • via Nuitee
S
Spears • couple • us
10
Very nice
Pros:

Beautiful

2026-07-20 • via Nuitee
W
Warren • family_with_children • us
8
2026-07-20 • via Nuitee
T
tinybirdhikes • solo_traveller • us
10
Mold trapped in the shower drain yuck!
Pros:

Easy check in and check out

Cons:

The bathroom smelled like mold. In the shower specifically, the weird metal plate thing is trapping mold that clearly isn't cleaned after every use. It's gross and smells horrible.

2026-07-20 • via Nuitee
A
Aubree • couple • us
9
2026-07-20 • via Nuitee
J
janice • solo_traveller • us
10
2026-07-17 • via Nuitee
C
Collins • solo_traveller • us
10
Pros:

The inn was decorated nicely, the rooms were clean and comfortable, the included breakfast had great variety and tasted great. Its the best included breakfast I've had. All staff we interacted with were friendly and helpful.

2026-07-17 • via Nuitee
A
Alexander • family_with_children • us
10
2026-07-16 • via Nuitee
L
Liliana • couple • us
10
enjoyable time and great staying
Pros:

Very clean , good service and all you need was given with a great attitude and very professional. Enjoy being back everytime.

2026-07-16 • via Nuitee
W
Wilson • family_with_children • us
10
2026-07-14 • via Nuitee
K
Kenneth • couple • us
10
2026-07-14 • via Nuitee
M
mary • couple • us
7
It was ok
Pros:

I thought the breakfast was ok. The eggs tasted like a mix and would have liked bacon other than just one day a week.

Cons:

The beds were too soft and housekeeping didn't make our beds while we were out and the sheets were old and fuzzy. There was dirt behind our bathroom door on arrival also.

2026-07-12 • via Nuitee
C
Clay • extended_group • us
10
Excellent stay at the hotel.
Pros:

The entire stay was excellent

Cons:

Na

2026-07-12 • via Nuitee
C
Clifton • extended_group • us
8
2026-07-11 • via Nuitee