Crowne Plaza Hotel St. Louis Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.3 (230 reviews)
11228 Lone Eagle Drive , Bridgeton , US
+1 314-291-6700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Pool / waterfall area
Good breakfast buffet
Convenient location near airport
Beautiful lobby and amenities
Generally enjoyable stays
Cons:
Limited food options outside breakfast
Slow or inconsistent service (delayed repairs, broken phone)
Room maintenance problems (faucet, balcony door)
Cleanliness concerns (missing shampoo, flies at breakfast)
Perceived above-average price for issues experienced

Categories

Cleanliness
6.5
Some cleanliness issues reported: missing shampoo, a cleaning staff interruption early morning, and flies observed near breakfast.
Service
6.9
Mixed service: staff can be busy and helpful, but there were delays addressing a shower/faucet problem, a non-working room phone, and some confusion at breakfast.
Location
8.5
Very convenient location close to the airport and generally praised for convenience.
Room Quality
6
Room maintenance issues noted: shower/faucet malfunction requiring room change, balcony door off-track, and missing in-room amenities at check-in.
Amenities
8.8
Pool and lobby repeatedly praised (nice pool, waterfall ambiance); overall amenities are a strong point.
Value for Money
6.5
Perceived as somewhat expensive for some guests given the service and maintenance problems mentioned.
Food and Beverage
7.2
Breakfast buffet well-liked, but overall dining options limited; some issues noted (flies at breakfast, bar food only 'ok').
Overall Experience
8
Generally positive stays with guests saying they loved the hotel, tempered by service and room-related issues for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location and Transportation
Located just a 5-minute drive from Lambert-St. Louis International Airport, Crowne Plaza Hotel St. Louis Airport offers free shuttles within a 3-mile radius, ensuring a stress-free arrival and departure for guests.

Dining Options and Room Amenities
Guests can indulge in delicious meals at Cloud’s Restaurant and Friday’s, and unwind with cocktails at the Lobby Bar. The spacious rooms feature modern amenities such as free Wi-Fi, a 47-inch flat-screen TV, and Beekman 1802 bathroom amenities, providing a comfortable stay for every guest.

Leisure and Recreation
Take a dip in the indoor pool, stay active at the well-equipped fitness center, or explore nearby attractions like St. Ann Golf Course, the St. Louis Zoo, and Gateway Arch, all within easy reach from the hotel.

Book your stay at Crowne Plaza Hotel St. Louis Airport for a seamless travel experience and enjoyable accommodations.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Pets are not allowed, with the exception of service animals.

Parking has increased to $15 per day. This did not update in the fine print section. I have it noted below as what the website is saying.

Please note there is a fee of USD 10 per day for parking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 230 reviews
Cleanliness: 6.5
Service: 6.9
Location: 8.5
Room Quality: 6
Amenities: 8.8
Value for Money: 6.5
Food and Beverage: 7.2
Overall Experience: 8
A
Ariadna • couple • us
10
Perfecta
Pros:

La piscina

2026-10-26 • via Nuitee
A
Alyssa • couple • us
2
2026-10-19 • via Nuitee
W
William • family_with_children • us
1
2026-10-18 • via Nuitee
A
allaboutme • solo_traveller • us
4
2026-10-09 • via Nuitee
O
Olesia • solo_traveller • us
1
2026-09-17 • via Nuitee
D
David • couple • us
10
2026-09-13 • via Nuitee
D
David • solo_traveller • us
10
2026-09-13 • via Nuitee
M
MaryEllen • couple • us
10
2026-09-04 • via Nuitee
K
Kristal • solo_traveller • us
10
2026-07-20 • via Nuitee
P
Patricia • solo_traveller • us
8
Pleasant, but amenities were limited.
Pros:

Breakfast buffet was good.

Cons:

Limited food options except for breakfast brunch. Problem with shower/bath faucet took 3 days to address after multiple request. Room phone was not working. Eventually, I had to change my room.

2026-07-01 • via Nuitee
D
Daniel • family_with_children • us
6
Ok
Cons:

There was no shampoo on the bathroom it is kind of frustrating that after paying a rate that is above average considering other hotels in st Louis to think that the manager didn't train enough the service personnel to check that... So when you enter the bathroom after being at the pool and you get naked having to go back to the room with the kids in the room to call the front desk and wait 10 minutes to get the shampoo is something I wasn't expecting... Also for no reason a cleaning lady knocked on my door at 8:00 am so my sleep was interrupted. And on breakfast there was a fly or two all over our food.

2026-06-23 • via Nuitee
D
Deanna • family_with_children • us
10
Good choice!
Pros:

The swimming pool was nice. Enjoyed hearing the waterfall all day. Breakfast was yummy!

Cons:

Our balcony door was off tray so hard to open/close.

2026-06-10 • via Nuitee
L
laurie • couple • us
10
2026-06-02 • via Nuitee
C
CINDY • solo_traveller • us
10
2026-05-31 • via Nuitee
C
Charles • couple • us
10
One of the finest and most convenient hotels in the Midwest 👍🏽
Pros:

We absolutely loved our stay!

Cons:

Perhaps a little more clarity at breakfast time… The server staff are super busy… and it’s a little confusing as to where you pay for breakfast and/or who you give your breakfast ticket to

2026-05-31 • via Nuitee
J
James • solo_traveller • us
10
2026-05-28 • via Nuitee
B
Brenda • couple • us
10
2026-05-26 • via Nuitee
G
g lang • solo_traveller • us
10
Convenient and nice
Pros:

Great location near the airport. Beautiful lobby and pool area

Cons:

The bar food was ok, not the greatest.

2026-05-26 • via Nuitee
T
Tashay • couple • us
10
2026-05-19 • via Nuitee
A
Amanda • couple • us
1
2026-05-12 • via Nuitee