The Royal Sonesta Portland Downtown

Hotels
Sonesta Hotels
9.4 (1031 reviews)
506 Southwest Washington Street , Portland , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Well-appointed rooms
Good value for money
Cons:
Cleanliness issues
Breakfast not meeting expectations
Noise from adjacent room
Hot water problems

Categories

Cleanliness
8.3
Concerns about mold and overall cleanliness mentioned in reviews.
Service
10
Staff is described as friendly and professional in multiple reviews.
Location
10
Location described as excellent and central in various reviews.
Room Quality
9.77
Rooms are well-appointed and suitable for families.
Amenities
9.31
Amenities were generally sufficient, though there were complaints about dining clarity.
Value for Money
9.76
Good value noted due to location and room quality.
Food and Beverage
8.29
Breakfast lacked staples and vegetarian options.
Overall Experience
9.75
Overall a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:49

Property Description

Luxurious Accommodations
Experience modern and stylish guest rooms at The Royal Sonesta Portland Downtown, each equipped with a flat-screen TV and contemporary decor. Upgrade to a suite for stunning city views and added comfort with a desk and coffee maker available upon request.

Relaxation and Wellness
Indulge in ultimate relaxation at our spa and wellness center, offering rejuvenating massage services. Keep up with your fitness routine at our well-equipped hotel fitness center, ensuring a balanced and healthy stay.

Convenient Location
With Portland Union Station nearby and Pioneer Courthouse Square just a short walk away, our central location makes exploring the city a breeze. And with Portland International Airport a convenient distance, your travels are made simple. Book your stay at The Royal Sonesta Portland Downtown today for a memorable and convenient experience.

Important information:

The Royal Sonesta Portland Downtown offers complimentary tea and coffee, available daily in the Living Room.
Daily complimentary coffee and tea available in the Living Room for our Hotel guests, Monday-Friday from 6:30 a.m. to 10:00 a.m., and Saturday-Sunday from 7:00 a.m. to 11:00 a.mGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDX

Location

Property Video

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 1031 reviews
Cleanliness: 8.3
Service: 10
Location: 10
Room Quality: 9.77
Amenities: 9.31
Value for Money: 9.76
Food and Beverage: 8.29
Overall Experience: 9.75
V
VASILIKI family_with_children gr
4
2026-08-08 via Nuitee
E
Edgar family_with_children us
9
2026-08-08 via Nuitee
C
Caoimhe couple ie
10
Very comfortable and excellent staff
Pros:

10/10 for everything, very comfortable bed and room, excellent and helpful staff, lovely breakfast, great location

2026-08-08 via Nuitee
S
Sam solo_traveller ca
10
2026-08-06 via Nuitee
J
Justine family_with_children tr
9
2026-08-06 via Nuitee
J
Joseph couple us
10
Cons:

Parking lot it’s little expensive

2026-08-06 via Nuitee
R
Rory and Valerie solo_traveller ca
6
Pros:

The staff were all very friendly and helpful. The style of decor was fun and unique.

Cons:

The room was not as clean as I'd like. Multiple stains on walls, cups in bathroom had dust and hair on top. On the shower ledge there was a plastic shaver cap left.

2026-08-05 via Nuitee
A
Anna solo_traveller us
10
2026-08-05 via Nuitee
G
Guangzhong family_with_children cn
9
2026-08-05 via Nuitee
D
Debajyoti couple us
10
2026-08-04 via Nuitee
L
Luis Felipe family_with_children ca
9
2026-08-03 via Nuitee
S
Sheri couple us
8
2026-08-03 via Nuitee
J
JinYi couple us
10
2026-08-03 via Nuitee
N
Nancy solo_traveller us
9
Pros:

The room was very spacious, comfortable and clean. The decor created a unique ambiance. The staff was very professional and friendly.

Cons:

The double destination charge of $30.00 for each night.

2026-08-03 via Nuitee
J
Julia solo_traveller us
8
2026-08-03 via Nuitee
M
Mark couple us
9
Lovely Hotel in Downtown Portland
Pros:

The rooms are beautiful, with high ceilings and a sense of spaciousness. Our King Suite was a perfect space. Staff were very attentive and helpful. Plus, it’s a great value.

2026-08-02 via Nuitee
R
robbD103WQ Business
2
Hotel front desk staff is indifferent towards guests
Pros:

I stayed at this hotel with several of my coworkers for eight (8) weeks. Upon checking in (and during multiple visits to the front desk), I politely informed hotel front desk staff (including the Office Manager) that I'd be receiving mail at the hotel, and to please inform me immediately when I do, as most of my mail is time sensitive. The front desk failed to inform me multiple times, and they simply allowed my mail to accumulate without informing me. On June 17th, I received a call from my bank regarding some important time-sensitive documents that they had sent via FedEx overnight delivery. As it turned out, my FedEx parcel had been delivered to the hotel front desk six (6) days prior, on June 11th!!!!! Another time, when I retrieved six (6) pieces of my mail (which had accumulated at the front desk over the span of approximately one week) a front desk employee actually gave me a FedEx parcel that was addressed to one of my coworkers! (After the mix-up was discovered, I immediately returned the parcel to the front desk.) I'm deeply disappointed with the poor communication skills and blatant indifference of the hotel front desk employees!

Another issue I had during my stay was discovering that mold had accumulated in the tissue box holder located next to my bathroom sink. As soon as I discovered the mold, I immediately brought my tissue box holder to the front desk. A front desk employee apologized and told me that a new one would be delivered to my room, which never happened. I brought this to the attention to my coworkers, some of whom later told me that they also discovered mold inside their tissue box holder in their rooms.
Also, there is no guest laundry (washers or dryers) at this hotel.
For these reasons, I will never stay at this hotel ever again.

2026-07-29 via Tripadvisor
D
D2066MRthomaso Solo travel London, England
10
Fantasic Hotel!
Pros:

I came solo in April 2026 and recieved a warm welcome from staff. This hotel is situated close to the downtown area of Portland. The hotel itslef was super clean and quirky decorated. It was very welcoming and felt cozy. Such a great find. My room was impeccably clean and vibrant. I will say I think my room was a connecting room for families. So....I had the occasional door rattle of other guests arriving and trying to open the connecting door to figure out what it was. Not the hotels fault at all. Just be mindful if you book the bougie rooms that it may connect to other rooms. Perfectly located, it was the second hotel I stayed in in Poprtland and it was far superior to the other one. Everything felt so proefessional and homely. Awesome hotel!

2026-07-26 via Tripadvisor
S
Sylvie couple us
8
2026-07-25 via Nuitee
E
Emma family_with_children nz
8
2026-07-25 via Nuitee