Holiday Inn Sydney - Waterfront by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8 (838 reviews)
300 Esplanade , Sydney , ca
+1 902-562-7500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Noisy environment

Categories

Cleanliness
6.75
Multiple mentions of dirtiness, mold, and broken facilities.
Service
7.75
Inconsistent service mentioned; some staff responsive while others unhelpful.
Location
9.25
Great proximity to downtown and attractions, well-rated by guests.
Room Quality
7.25
Mixed reviews with some old and dated rooms, but mention of renovations.
Amenities
8.25
Amenities like the pool and breakfast are mentioned positively despite some issues.
Value for Money
8.25
Overall positive sentiment, but issues with cleanliness slightly detract.
Food and Beverage
8.25
Generally positive but limited options during busy times.
Overall Experience
8.25
Good experiences highlighted, but some severe shortcomings noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:01

Property Description

Waterfront Location on Esplanade Boardwalk
Situated along the picturesque Esplanade boardwalk in Cape Breton Island, Holiday Inn Sydney offers a stunning waterfront experience for guests.

Indoor Pool with Waterslide and On-site Dining
Guests can enjoy the thrill of the indoor pool with a waterslide and savor delicious meals at the two on-site restaurants.

Convenient Amenities and Nearby Attractions
With free in-room WiFi, a fitness centre, and a business centre, the hotel ensures a comfortable stay for all guests. Explore nearby attractions like Casino Nova Scotia and the Fortress of Louisbourg during your stay.

Book now to experience the perfect blend of relaxation and adventure at Holiday Inn Sydney Nova Scotia.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Pre-paid credit cards and debit cards cannot be used to guarantee a reservation. A credit card is required when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQY

Location

Guest Reviews

8
Based on 838 reviews
Cleanliness: 6.75
Service: 7.75
Location: 9.25
Room Quality: 7.25
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 8.25
D
Denise • solo_traveller • it
9
Très facile pour les déplacements
Pros:

Copieux

Cons:

A l'accueil nous indiquer si nous avons droit à un petit déjeuner

2026-08-29 • via Nuitee
S
Stefan • extended_group • de
9
2026-08-29 • via Nuitee
N
Nadia • solo_traveller • ca
3
Disappointed
Pros:

Location is great.

Cons:

Not clean. Bathrooms had a urine smell. Shower curtain filthy. Switched rooms for second night and the smell was there on a different floor as well. Microwave and top cover on bed also unclean. Breakfast area had flooding with part of the ceiling coming down.

2026-08-29 • via Nuitee
V
Valerie • couple • ca
10
2026-08-29 • via Nuitee
M
Maryfaith • couple • us
10
2026-08-25 • via Nuitee
J
Jack • extended_group • cn
10
性价比不错
Pros:

周边的景色很好，适合早晚散步！

Cons:

电梯的噪音太大，与酒店的环境不匹配

2026-08-24 • via Nuitee
J
Jayne • couple • gb
9
Great Stay
Pros:

Great location. We had the best room, which was spacious, newly refurbished & overlooked the water & The Fiddle. The beds were very comfy & also had a fridge & microwave if needed.

Cons:

The breakfast was ok. Very small area to get cereals & toast so was quite busy & had to ask the Staff a few times to refill a few things.

2026-08-23 • via Nuitee
M
Marco • family_with_children • lu
7
Perfekt für Stadtbesichtigung, aber auch problemlos erreichbar für Ausflüge außerhalb.
Pros:

Die Lage ist perfekt wenn man die Stadt sehen will. Für ein zentral gelegenes Stadthotel erstaunlich ruhig in der Nacht. Es gibt ein einfaches und ein etwas gehobeneres Restaurant direkt im Hotel, beide sind empfehlenswert. Beide haben eine Kinderkarte

Cons:

Während unseres Aufenthaltes wurden einige Zimmer renoviert, dies wurde und nicht vorab mitgeteilt. Allerdings hat sich der Lärm in Grenzen gehalten, und die Arbeiten haben nie vor 09h00 angefangen. Daher nur ein zeitlich begrenztes "Problem", und auch nur wenn man sich tagsüber im Zimmer aufhält.

2026-08-23 • via Nuitee
K
Kenneth • solo_traveller • ca
5
2026-08-22 • via Nuitee
F
Franklin • family_with_children • us
9
Pros:

Good breakfast

2026-08-20 • via Nuitee
R
Richard • couple • ca
6
Pros:

L’emplacement était très bien

Cons:

Le fait que les chiens aient accès et que les tapis devraient être remplacés

2026-08-19 • via Nuitee
J
James • family_with_children • ca
7
2026-08-17 • via Nuitee
M
Maxime • family_with_children • ca
10
2026-08-17 • via Nuitee
C
Corrine • extended_group • ca
10
2026-08-13 • via Nuitee
B
Banoo • solo_traveller • us
5
Mixed results
Pros:

View was great, beds were comfortable, breakfast well balanced

Cons:

Cot squeaked, carpet smelled bad, dishes in restaurant were not fully cleaned between customers, my food had someone else’s hair in it

2026-08-11 • via Nuitee
C
Carol • couple • ca
5
Nice location but filthy dirty.
Pros:

Friendly front desk staff and great location.

Cons:

The hotel needs a deep cleaning. The carpets and walls are gross. The AC leaked onto the carpet. The elevators were gross.

2026-08-10 • via Nuitee
D
Dicks • solo_traveller • ca
7
2026-08-10 • via Nuitee
A
Annemarie • extended_group • ca
1
It reflects a complete lack of proper maintenance, cleanliness, and concern for customer safety and
Pros:

Dinner was okay.

Cons:

I have stayed in budget hotels around the world, and this was, without question, the worst hotel experience I have ever had.

The condition of the room was completely unacceptable. The paint was peeling off the bathroom wall beneath the sink, and there was visible black mold. The bathtub was badly chipped, with much of the ceramic coating missing, and the shower walls were covered in black and orange grime. Even the corner of the bathroom door had an unidentified black substance on it. The overall cleanliness and maintenance of the room were far below any reasonable standard.

When I brought these issues to the attention of the front desk, I was offered free parking as compensation. Frankly, that did not address the seriousness of the problem. A room in this condition should never be rented to guests.

I intend to file formal complaints with the Nova Scotia Hotel Association and post reviews on Google and other travel sites. As a professional writer, I will also be writing a feature about my experience and will include the photographs I took documenting the room's condition.

The staff member took my phone number and later called while I was out of cell service. I returned the call twice, but no one ever got back to me.

I am genuinely shocked that any hotel would consider this room suitable for paying guests. It reflects a complete lack of proper maintenance, cleanliness, and concern for customer safety and satisfaction.

2026-08-05 • via Nuitee
E
Eric • solo_traveller • ca
9
2026-08-04 • via Nuitee
S
Shelley • extended_group • ca
8
2026-07-22 • via Nuitee