Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Excellent food
Cons:
Long check-in times
Seating issues in the lobby
Room temperature control problems

Categories

Cleanliness
9.11
The hotel was exceptionally clean.
Service
9.08
The staff was always friendly and helpful.
Location
9.12
The location was in a quieter area, but not far from anywhere we wanted to go.
Room Quality
8.57
Spacious rooms, though some inconsistencies were reported.
Amenities
8.6
Full service hotel-gym, club level, and spa available.
Value for Money
8.56
Standard quality for this hotel tier.
Food and Beverage
9.11
The breakfast buffet was highly praised.
Overall Experience
9.08
Customers had a wonderful experience, noting special gestures from staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:26

Property Description

Luxurious Accommodations
With 844 guest rooms offering stunning views of Tokyo Tower, Imperial Gardens, or Roppongi, ANA InterContinental Tokyo provides a comfortable and elegant stay for all guests.

Culinary Excellence
Indulge in a culinary journey at the hotel's 12 restaurants and bars, including the prestigious 2 Michelin Star Pierre Gagnaire, Japanese delights at Unkai, and exquisite cocktails at the top-floor MIXX Bar & Lounge.

Relaxation and Wellness
Unwind at the 20m open-air swimming pool during the summer or maintain your fitness routine at Ka-Tsu Fitness, available 24 hours for your convenience.

Experience luxury, fine dining, and relaxation at ANA InterContinental Tokyo - book your stay now for an unforgettable experience.

Important information:

The airport limousine bus operates to and from Narita International Airport to the hotel.

Please contact the property in advance if you are travelling with multiple children. Rooms have a maximum capacity of 3 people, including children, per room. For more information, please contact the property directly.

Children aged 4–12 years can stay free of charge when using an existing bed, but incur a breakfast charge of JPY 2,600 per child when breakfast is included in the rate.

Children aged 0–12 years can stay free of charge when using an existing bed without meals.

Breakfast is free of charge for children aged 0–5 years.

Children aged under 12 years can only access the club lounge until 17:30.

Children aged above 13 years can only access the club lounge during the cocktail hour under adult supervision.

Please note that the use of the club lounge will incur an additional charge of JPY 5000 per stay.An accommodation tax per person, per night is not included in the price and must be paid at the property.
Swimming pool: Closed from Fri, May 1, 2026 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for ¥9,322 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 3900 per day.

Location

Guest Reviews

8.9
Based on 1410 reviews
Cleanliness: 9.11
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
H
Hamza • family_with_children • tr
10
Pros:

The hotel was extremely clean, the staff was very interested

Cons:

There are so few that there are no halal food options

2026-05-30 • via Nuitee
D
Damian • solo_traveller • ae
8
2026-05-30 • via Nuitee
H
Hamza • couple • tr
10
Pros:

The hotel was extremely clean, the staff was very interested

Cons:

There are so few that there are no halal food options

2026-05-30 • via Nuitee
K
karenm642 • Couples • Sydney, New South Wales
10
Very nice.
Pros:

Fabulous staff. Lovely room. Great range of dining venues. Very handy position in the city …

2026-05-28 • via Tripadvisor
M
Michel • extended_group • ae
9
2026-05-28 • via Nuitee
R
Roslyn • solo_traveller • au
10
Pros:

Everything

Cons:

Nothing

2026-05-26 • via Nuitee
T
Tessa • solo_traveller • nl
10
Pros:

Vlak bij metrostation, goed ontbijt en grote kamer.

Cons:

Ik had de voorgaande avond een taxi willen reserveren voor de volgende ochtend, maar ze gaven aan dat deze allemaal volgeboekt waren. Ik vind dat een hotel altijd een taxi zou moeten kunnen regelen.

2026-05-22 • via Nuitee
7
708callumw • Family
10
The best service
Pros:

I would like to express my astonishment with the incredible service from Rinina, Maketa, Amelia.

2026-05-21 • via Tripadvisor
M
Mobile29999708521 • Friends getaway
10
Great Club Intercontinental Lounge
Pros:

I enjoyed staying at the hotel. The atmosphere was calm and comfortable, and the food and beverage selection was excellent throughout the day.
I especially appreciated how relaxing and well-managed the lounge felt at all times.
I would also like to thank Shimada for her wonderful service.
She was always smiling, friendly, and welcoming whenever we saw her.
She paid close attention to guests and was consistently proactive in offering help before we even had to ask.
Her kindness and professionalism made the experience even more pleasant.

2026-05-20 • via Tripadvisor
A
Andrew • couple • gb
10
2026-05-19 • via Nuitee
F
fillmytanks • Family
8
Great home base for good food
Pros:

Nice place. Lovely cherry blossom lane right next to the hotel. Lots of good food and access to transport within walking distance.

2026-05-18 • via Tripadvisor
R
Reece • couple • gb
10
2026-05-18 • via Nuitee
C
Cedric • couple • fr
8
Superbe
2026-05-18 • via Nuitee
N
N8775ZSjustinw • Business • Sydney, New South Wales
8
Solid business hotel
Pros:

Solid performer for business. Everything you need and great location. Excellent breakfast option available from the in house bakery. Excellent laundry service - best in class.

2026-05-16 • via Tripadvisor
J
jidec • Couples • London, England
10
A 5-Star Stay Made Special by Incredible People
Pros:

We had an amazing stay at ANA InterContinental Tokyo and it became one of the highlights of our trip to Japan. The rooms were beautiful with incredible views over Tokyo — we could see Tokyo Tower from our room and it looked stunning at night when lit up.
The hotel started with a small issue as we could not check in early due to maintenance, which was disappointing after a long journey, but the team completely turned the experience around with exceptional service throughout the rest of our stay.
I would especially like to recognise the General Manager, who personally apologised for the confusion and ensured we were taken care of. Even during checkout she made herself available and made sure everything ended perfectly.
A special thank you also to Pvakita at the bar for making the best Old Fashioned cocktails and always serving with a smile.
The biggest thank you goes to Raphael and Shimada, who truly made this trip unforgettable for myself and my now fiancée. From greeting us by name and making us feel like family, to asking about our day and following up on our plans, they consistently went above and beyond. Small gestures create lasting memories, and these two created plenty of them for us.
The food options were excellent, the Club Lounge experience was fantastic, and the location was very convenient with stations, restaurants and attractions nearby.
They say it's not how you start, but how you finish — ANA may have had a slightly shaky start, but they absolutely finished strong and gave us a stay we will never forget. We will definitely stay at ANA again whenever we return to Japan.

2026-05-16 • via Tripadvisor
L
Leo • extended_group • ch
6
Grundsätzlich gut, aber Vorsicht mit dem zugeordneten Zimmerstandard.
Pros:

Die Lage, das kaiserliche Buffet-Frühstück.

Cons:

Kein Onsen, keine Sitzmöglichkeiten in der riesigen Lobby zum Warten und um Personen zu empfangen, aber besonders die Zuordnung eines nicht vertragsmäßigen Zimmers.
Obwohl für 4 erwachsene Personen gebucht, war das zugeordnete Zimmer grundsätzlich für 2 Personen: das Zimmer war fast unzugänglich weil ein Notbett als 4. Bett vor der Eingangstür hingestellt worden war, und das 3. Bett war anstelle des Sofas hingestellt worden ohne Nachttisch und -licht; nur Drohungen an der Rezeption (mit dem Generaldirektor) haben eine Maßnahme bewirkt (Umzug in ein vertragsmäßiges Zimmer).

2026-05-16 • via Nuitee
V
Vilashni • couple • nz
9
2026-05-15 • via Nuitee
D
DayTrip09842721501 • Solo travel
10
A Wonderful Experience at the ANA InterContinental Tokyo Executive Lounge
Pros:

Because I frequently travel between Tokyo and China for work, I stayed again at the familiar ANA InterContinental Tokyo. The experience at the Executive Lounge was excellent – I must give a big compliment!

A special thank you to Ms. Shimada. She is very warm, attentive, and thoughtful. She always has a kind smile and pays close attention to every guest's needs. Thanks to her care, the lounge dishes tasted even more delicious. This stay truly felt like a home away from home, and I will choose this hotel again next time.

I would also like to particularly mention Mr. Makita, a male staff member at the Executive Lounge. He is not only handsome and professional, but also very courteous. His movements are quick and efficient, and his eyes always catch guests' needs in time – refilling tea, clearing plates, and patiently introducing the day's special dishes. With him there, the whole dining atmosphere became more pleasant. I hope to see him again next time!

2026-05-14 • via Tripadvisor
S
Stanley • solo_traveller • us
8
2026-05-14 • via Nuitee
S
Simon • couple • gb
10
What a fabulous experience- our first visit to Tokyo and ANA was a super base. a
Pros:

Beautiful hotel in a good location beside the subway. The staff were incredibly good.

Cons:

Nothing - seriously good!

2026-05-14 • via Nuitee