Best Western Vilnius

Hotels
•
Best Western
8 (7667 reviews)
Konstitucijos pr. 14 , Vilnius , LT
+370 5 273 9595

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Central, convenient location
Helpful and friendly staff
Very good breakfast / restaurant
Generally clean and quiet rooms for many guests
Good for sightseeing and value on location
Cons:
Rooms are dated / need renovation (carpets, furnishings)
Maintenance issues: holes in carpet, loose fixtures, drainage problems
Missing or inconsistent in-room amenities (fridge, bedside lamps)
Low shower pressure and ventilation problems
Some guests felt price was too high / strict non‑refundable policies

Categories

Cleanliness
7
Mixed comments: several guests reported clean rooms, but multiple reviews mention carpet smells, holes, and missed trash/maintenance issues indicating inconsistent housekeeping.
Service
9
Consistently positive: staff described as helpful, professional and friendly; reception praised for accommodating requests and making special occasions memorable.
Location
9.5
Very strong: repeatedly noted as central and convenient for sightseeing, with easy access to the Old City and nearby amenities.
Room Quality
6.5
Several complaints about dated/worn furnishings, creaking beds, holes in carpet, poor maintenance, and occasional unpleasant carpet odor — rooms appear in need of renovation.
Amenities
7.5
Mixed: breakfast and basic in-room fridge sometimes available; but guests noted missing bedside lamps, absent refrigerators in some rooms, no lobby bar, low shower pressure and ventilation issues.
Value for Money
7
Below expectations for some guests: multiple comments that the price felt high given room condition and non‑refundable / inflexible policies; others found it acceptable given location and breakfast.
Food and Beverage
9
Strong positive: breakfast frequently praised as very good with a wide selection; restaurant and breakfast service highlighted positively.
Overall Experience
8.5
Generally positive overall: central location, good breakfasts and friendly staff made stays pleasant for many, though room condition and some amenity/maintenance issues lowered scores for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious Stay by the River
Experience a 4-star stay at BEST WESTERN Hotel Vilnius, nestled on the scenic Neris River with easy access to the Old Town.

Wellness Oasis and Superior Service
Indulge in the indoor pool, sauna, and fitness room at the wellness center. Benefit from 24-hour front desk service, currency exchange, and tour assistance for a seamless stay.

Elegant Rooms and Delectable Dining
Relax in air-conditioned rooms with city views, minibars, and complimentary WiFi. Start your day with a delicious buffet breakfast at Europa Classic restaurant serving European cuisine.

Book now for an unforgettable experience at BEST WESTERN Hotel Vilnius!

Important information:

Please note that an airport shuttle is available 24 hours a day at an extra charge and has to be reserved in advance.

Please note that the rooms, the restaurant and most of the public areas are wheelchair-accessible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VNO

Location

Guest Reviews

8
Based on 7667 reviews
Cleanliness: 7
Service: 9
Location: 9.5
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7
Food and Beverage: 9
Overall Experience: 8.5
O
OndraH • family_with_children • cz
7
Pros:

Lokalita

Cons:

Pokoje moc neodpovídají 4*

2026-10-31 • via Nuitee
Z
zaruce • family_with_children • fi
5
Not worth four stars
Pros:

The staff was helpful, professional, and friendly. The restaurant is good with both breakfast and lunch.

Cons:

The hotel definitely needs renovation and better maintenance. The screws on the decorations on the wall were falling off, the water in the sink didn't drain, the trash was not taken out, the only light in the room was in the corner next to the door, no bedside lamps and the table lamp didn't work, the carpet next to the door had holes. Considering the state of the room, the price was too high.

2026-10-31 • via Nuitee
M
Marek • solo_traveller • pl
8
2026-10-30 • via Nuitee
M
Maciek • family_with_children • pl
9
2026-10-29 • via Nuitee
I
Inessa • family_with_children • il
10
Pros:

Место очень центральное все рядом

2026-10-29 • via Nuitee
M
Małgorzata • extended_group • pl
9
Pros:

Śniadania bardzo dobre, duży wybór. Pokoje czyste. Personel pomocny. Lokalizacja bardzo dobra. Mile spędzony czas.

2026-10-29 • via Nuitee
K
Kateryna • couple • ua
8
2026-10-28 • via Nuitee
M
Michael • couple • il
7
An Autumn Vacation in Vilnius – BEST WESTERN Hotel
Pros:

Not a bad location. There are two small shopping malls in the area, but reaching the center of the Old City requires about a 20-minute walk or a taxi ride (approx. 2.5–3 Euro via Uber).
The breakfast is very good. The reception staff are very nice. We were given a room on the 7th floor with a view of the city, just as we had requested.
The room has floor-to-ceiling windows. There is a fairly large bathroom, which includes a shower stall and a bathtub.
We had a small refrigerator in the room.
Vilnius was a pleasant surprise. It is a very beautiful European city in terms of architecture, historical sites, food, entertainment, and of course prices.

Cons:

The room's furnishings are very old and worn. The bed creaks, and there is a hole in the carpet. Upon entering the room, there was an unpleasant smell of old carpeting, though you get used to it after a few minutes.
I didn't like the pillow (it was too thin for me), but my wife liked it.

2026-10-28 • via Nuitee
A
Anton • solo_traveller • ee
7
2026-10-28 • via Nuitee
N
Nunzia • solo_traveller • it
9
Pros:

Tutto molto piacevole.

2026-10-28 • via Nuitee
L
Lukas • solo_traveller • lt
9
2026-10-27 • via Nuitee
M
Matīss • family_with_children • lv
6
2026-10-27 • via Nuitee
V
Vanagas • family_with_children • no
4
2026-10-27 • via Nuitee
M
Martina • solo_traveller • cz
8
Pros:

Čisté a prostorné pokoje, okna se dala otevírat. Velmi chutné a bohaté snídaně.

Cons:

Restaurace otevřena pouze do 15:00. Není ani lobby bar. Sprcha na pokoji měla velmi nízký tlak a buď tekla studená nebo velmi horká voda.

2026-10-27 • via Nuitee
D
dirsienė • extended_group • lt
10
normali
Pros:

pusryčiai, salės darbuotojų paslaugumas.

Cons:

ventiliacija. Informacija anglų kalba. Valstybinė kalba-lietuvių, o vyrauja anglų kabos informacija

2026-10-26 • via Nuitee
S
STEFAN • solo_traveller • gb
8
Good and affordable accommodation
Pros:

Cleanliness, quietness

Cons:

I booked for 2 persons but my wife couldnt come due to a flu. I asked for the breakfast fee that l paid, to be refunded. They said the booking was non-refundable. I only asked for the breakfast fee to be refunded for 1 person.....still no.....disappointing😒

2026-10-26 • via Nuitee
T
Tony • couple • gb
8
2026-10-25 • via Nuitee
S
Salvatore • extended_group • it
6
2026-10-25 • via Nuitee
J
Jurijus • family_with_children • lt
7
Pros:

Patogi vietą, skanūs pusryčiai.

Cons:

Kambaris ne atitinka aprašymuose ir fotografijų. Ne būvo šaldytuvo ir šviestuvų prie lovos.

2026-10-25 • via Nuitee
T
Trono • solo_traveller • it
8
Tutto sommato bene
Pros:

La struttura è ben posizionata, giusto dopo il fiume. La colazione molto buona ed anche il personale gentile

Cons:

La struttura è un po vintage, la moquette e l’arredamwnto un po datato

2026-10-24 • via Nuitee