SpringHill Suites Houston Medical Center / NRG Park

Hotels
•
SpringHill Suites
8.7 (838 reviews)
1400 Old Spanish Trail , Houston , US
+1 713-796-1000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Cons:
Cleanliness Issues
Room Quality Problems

Categories

Cleanliness
7.88
Multiple mentions of dirty conditions, including roaches and stains.
Service
9.35
Staff was consistently described as friendly and accommodating.
Location
9.39
Proximity to NRG Stadium and medical facilities highly praised.
Room Quality
7.84
Issues with mattress comfort and bathroom door sticking noted.
Amenities
8.87
Breakfast and parking facilities received positive feedback.
Value for Money
9.03
Many guests felt the price was reasonable given the location.
Food and Beverage
8.38
Breakfast options were appreciated but limited selection mentioned.
Overall Experience
8.85
Overall enjoyment stated with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:26

Property Description

Convenient Location near NRG Stadium
Less than a mile from NRG Stadium, SpringHill Suites Houston Medical Center / NRG Park offers comfortable rooms with modern amenities. Enjoy easy access to nearby attractions and events.

Modern Rooms with Premium Features
Each room is equipped with an iPod dock, flat-screen TV, and cozy bedding. Start your day with a complimentary breakfast buffet and stay connected with free WiFi. Relax in the outdoor pool or hot tub after a busy day.

Fitness and Business Facilities
Stay on top of your fitness routine at the on-site gym or host meetings in the business center. With meeting space available for up to 50 people, this hotel is perfect for business travelers.

Book now for a relaxing stay at SpringHill Suites Houston and experience comfort and convenience during your visit to the area.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Location

Guest Reviews

8.7
Based on 838 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 7.84
Amenities: 8.87
Value for Money: 9.03
Food and Beverage: 8.38
Overall Experience: 8.85
S
Shaniece • solo_traveller • us
5
Ok, but probably wouldn’t return
Pros:

Close enough to the reason I was in Houston

Cons:

It’s pretty old, outdated. Rust and deteriorating surfaces.. bathroom door.. ceiling, other places. Bathroom could have been much cleaner. Just didn’t feel as clean as I would prefer.

2026-09-19 • via Nuitee
A
Ashly • family_with_children • us
10
Definitely recommend this hotel, Excellent location.
Pros:

Location was excellent, Shuttle service to Texas Children’s was wonderful and never a hassle or had a long wait (even though it’s stated otherwise) front desk staff was in such a good mood and had a great vibe. Brisk walk to NRG if that’s what you’re looking for. Will definitely stay here again.

2026-09-18 • via Nuitee
D
Derek • solo_traveller • us
9
Pros:

Location was terrific for a our trip. Nice full bar and a pretty decent breakfast offering.

Cons:

There was an elevator out of service ... not really a big deal as we were on the second floor.

2026-09-17 • via Nuitee
A
Adrienne • solo_traveller • us
9
Pros:

The ceiling fan in the room was extremely awesome. And the room was massive! Breakfast was better than most.

Cons:

Air conditioning wasn't working in the halls, elevator, or the main areas.

2026-09-16 • via Nuitee
C
Cary • couple • us
10
2026-09-16 • via Nuitee
R
Randy • extended_group • at
9
Great location for stadium event. Good breakfast
Pros:

All good

2026-09-15 • via Nuitee
S
SALVADOR • solo_traveller • mx
9
Pros:

Ubicación y espacio

Cons:

Costo por estacionamiento

2026-09-15 • via Nuitee
A
Astrid • couple • us
5
Pros:

The staff were very pleasant and kind. The location was perfect for our trip.

Cons:

The room was not properly cleaned. The carpet was dirty, the bathroom was also not fully clean. There was mildew all in the shower. The room also smelled very musty.

2026-09-14 • via Nuitee
A
Alton • couple • us
3
2026-09-12 • via Nuitee
D
Danso • couple • us
8
It was lovely
Pros:

Clean and good breakfast

Cons:

Right location

2026-09-10 • via Nuitee
R
Rolando • couple • us
10
comfortable
Pros:

The cleaness and the breakfast.

2026-09-10 • via Nuitee
C
Cleber Luiz • family_with_children • us
3
I wouldn't stay there again.
Pros:

Overall, nothing stands out.

Cons:

Room was not very clean. Furniture and basic maintenance did not seem to be receiving proper care. While I had informed in my reservation amd dueing the checkin that we would be 4 in the room, (myself and my wife and two kids) I still had to be asking for a 4th towel on a daily basis. Parking arrangement not friendly; had to wait several minutes every time I needed to go out or to come back in.

2026-09-08 • via Nuitee
C
Clive • extended_group • us
9
2026-09-08 • via Nuitee
S
shan • solo_traveller • us
7
2026-09-08 • via Nuitee
S
Sivanandam • family_with_children • us
1
Poor experience
Cons:

Here’s a strong, firm review that clearly highlights the poor service and puts the hotel management on notice:

Extremely Poor Experience — Terrible Customer Service

I had an extremely disappointing and frustrating experience at this hotel. As soon as we checked in and entered our room, we discovered that the bathroom door was jammed and would not close or open properly. We had to force it closed, and then we were unable to open it.

I immediately reported the issue to the front desk. Instead of offering a different room, the front desk staff told me that there were no rooms available. They eventually sent someone to fix the door, but after waiting for nearly an hour, the issue was not properly resolved. In fact, the person working on the door appeared to be creating additional problems rather than fixing the original issue.

This was especially frustrating because we were traveling with kids who urgently needed to shower after our arrival. We were left waiting for an unreasonable amount of time, with no meaningful solution from the hotel.

What made the situation even worse was the attitude of the front desk staff. Rather than showing empathy, apologizing, or trying to find a reasonable solution, they were rude, argumentative, and unwilling to accommodate us. A simple room change could have resolved the entire situation, but they chose not to provide that option.

After spending so much time trying to get a basic, usable hotel room, we ultimately had no choice but to check out because the hotel could neither fix the bathroom door nor provide us with another room.

For a property managed by Marriott, this level of service is completely unacceptable. The condition of the room, the lack of urgency, the poor communication, and especially the attitude of the front desk staff made this one of the worst hotel experiences I have had.

Very poor service, terrible customer handling, and absolutely no effort to make things right.

2026-09-06 • via Nuitee
T
Tamara • solo_traveller • us
6
2026-09-04 • via Nuitee
J
Juan Felipe • extended_group • co
9
Excelente ubicación.
Pros:

Buena ubicación, cerca al estadio.

2026-09-03 • via Nuitee
G
Greg • solo_traveller • us
9
Nice staff and comfortable bed
Pros:

Friendly staff

Cons:

Having to pay for parking

2026-09-02 • via Nuitee
I
Irene • couple • us
10
2026-08-31 • via Nuitee
M
Mathieu • family_with_children • fr
7
Cons:

Air conditioning problem during the stay

2026-08-30 • via Nuitee