Swiss-Garden Hotel & Residences, Genting Highlands

Hotels
7.8 (3439 reviews)
Windmill Upon Hills, Genting Permai , Genting Highlands , my
+60 3-9213 0777

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good food selection
Nice location
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
6.31
Several complaints about old towels and issues with room maintenance.
Service
6.78
Negative feedback on staff behavior and responsiveness during check-in.
Location
8.82
Convenient location, but could improve lift availability.
Room Quality
7.27
Rooms were nice and large, but maintenance issues were noted.
Amenities
8.1
Good facilities but some amenities far from the hotel.
Value for Money
8.76
Reasonable pricing with good value for included services.
Food and Beverage
8.31
Breakfast selection was good and enjoyed by guests.
Overall Experience
8.08
Mixed experiences with both positive aspects and significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:19

Property Description

Luxurious 5-Star Accommodation
- Outdoor Swimming Pool, Garden, and Restaurant
- Family-friendly Facilities including Children's Playground
- Stunning Mountain Views and Sun Terrace

To experience the ultimate in luxury and comfort amidst the beauty of Genting Highlands, look no further than Swiss-Garden Hotel & Residences. Book now for an unforgettable stay filled with relaxation and first-class amenities.

Important information:

From 1st January 2023, a tourist tax of MYR 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or a valid permanent resident MY PR Card are exempted.

Please note that children's breakfast is not included in the breakfast-included rate. Children's breakfast will be charged separately.

In line with the latest Government directive, please note that our hotels are now open for staycations or other travel purposes, and our Food & Beverage outlets are permitted to have dine-in guests.

Please note the heated pool will be closed for cleaning and maintenance every Monday, Wednesday, and Friday from 12:00 to 15:00.

Complimentary parking is available for 1 car per reserved room.

Guests must pay an additional MYR 16 per day or MYR 1 per hour to park a second vehicle.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for MYR 50 per person per night when using an available cot.
    People 12 years old and over stay for MYR 137.80 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 3439 reviews
Cleanliness: 6.31
Service: 6.78
Location: 8.82
Room Quality: 7.27
Amenities: 8.1
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 8.08
S
Shailesh • family_with_children • sg
5
The rooms were spacious. But the place is rundown. The breakfast was very ordinary.
Pros:

It was spacious

Cons:

It is a bit rundown

2026-07-26 • via Nuitee
L
Lo • solo_traveller • my
8
2026-07-25 • via Nuitee
N
NORHALIJAH • solo_traveller • my
10
2026-07-25 • via Nuitee
A
Afiza MH • solo_traveller • my
8
2026-07-25 • via Nuitee
سعيد • family_with_children • sa
7
2026-07-24 • via Nuitee
I
issa • solo_traveller • om
7
Pros:

الفندق بعيد قليلا عن العاب جينتنج لكن بالإمكان الوصول لها عن طريق المواصلات ومن ثم التنقل بالتلفريك يعتبر مناسب ولكن الفطور بسيط جدا وغير متنوع

Cons:

الأسرة غير مريحة

2026-07-24 • via Nuitee
H
Helmy • solo_traveller • my
9
2026-07-23 • via Nuitee
A
Afaf • family_with_children • sa
8
2026-07-23 • via Nuitee
S
SHRlFA • couple • sa
7
Pros:

النظافة

2026-07-23 • via Nuitee
M
Mohd • solo_traveller • my
10
2026-07-23 • via Nuitee
S
Siew Hua • extended_group • sg
8
Comfortable
Pros:

The surrounding garden is nice

Cons:

Breakfast was not exceptional

2026-07-23 • via Nuitee
E
Ekhsan • extended_group • my
8
Makanan untuk sarapan kena buat lagi pelbagai jenis
Pros:

Berdekatan dengan kedai dan lain2

Cons:

Lantai Tandas tersumbat di bilik air

2026-07-22 • via Nuitee
Y
yamunah • solo_traveller • my
8
Pros:

Location and cleanliness

2026-07-22 • via Nuitee
D
Dyla • couple • my
9
2026-07-22 • via Nuitee
B
Baizura • family_with_children • my
10
2D1N lovely stay
Pros:

the room is really pretty and big, comfortable and clean, very value for money

Cons:

the reception and parking were abit difficult to locate, maybe a video instruction would be useful

2026-07-21 • via Nuitee
K
Khawaja • family_with_children • pk
7
Good for room but no fir visiting genting
Pros:

A good room love the room

Cons:

Distance from Genting plus no shuttle service this add up make this hotel no go zone if travelling to Genting

2026-07-21 • via Nuitee
D
Dawood • solo_traveller • om
8
Pros:

حجزنا شقة بغرفتين نوم وصالة..مناسبة للعائلة من 5 أفراد..
الإفطار متنوغ ومناسب وتوجد به الحاجات الأساسية مثل التوست والبيض والخبز والتشيبس والشاي والحليب والقهوة والفواكه..

Cons:

ستارة المطبخ والصالة شفافة.. وتكشف كل ما في الشقة للأسف.. أرحو تعديلها بستائر ثقيلة..
لا يوجد مكان لتعليق المناشف أو الملابس في دورة المياه أو في الغرفة..

2026-07-21 • via Nuitee
S
saleh • solo_traveller • sa
5
Pros:

price
staff are great
restaurant
garden

Cons:

desrve a 3 star only
corridors are noisy

2026-07-21 • via Nuitee
J
Jiashin • couple • my
10
Pros:

舒适干净👍

2026-07-21 • via Nuitee
N
Nazar • solo_traveller • my
5
2026-07-20 • via Nuitee