Quality Inn & Suites Florence - Cincinnati South

Everything

There were some loud visitors at times and someone was smoking pot. My wife is very allergic to the smell of it so she had a debilitating migraine instantly. Microwaves and refrigerators were a little on the side of either freezing things or burning things.

I did not like not having a front desk person. The kiosk was okay checking in but we left something and we finally just went back. We kept being put on hold and then the call would disconnect.

Terrible experience. Dirty rooms, bad service, awful breakfast, and bad management
My negative experience began at check-in
Upon arrival, there was no receptionist on-site, and I was forced to check in through a virtual "tele-receptionist."
The Room: Reeked of spoiled food, the carpet was filthy, and the bathroom had mold. Housekeeping never came once during my stay. When I complained, the front desk receptionist told me he "couldn't guarantee" anyone would clean it. It was so bad I had to go to Target to buy my own towels and soap. my room was never serviced during my entire stay.
The dining experience was equally disappointing and repititive. as we had to line up for food , the chafing dishes were dirty, and the chef was incredibly rude.Avoid this place if you value cleanliness and basic customer service.

Rooms and steps weren’t clean.

The carpet was horrible big hole in the bathroom door the tub drained very slow the hallways smelled like weed and the barking dog

The pool was not operational

My room did not have lamps at the desk or chair. Not good for reading or puzz.

Desk clerk unable to check-in guess. Had to use the creepy head n a box for check-in.

The WiFi was terrible throughout my stay. I did not like the check-in process at all. I like speaking with a real person not through a monitor.

To start, there are little to no staff. The place looks very run down, holes in the ceiling, water damage everywhere, leaks, gnats, mildew, and BLACK MOLD.

They did not have a indoor pool or jacuzzi like stated online the outdoor pool was closed for maintenance. The rooms smelt like dog and when we went to shower the water would not drain because of the hair in the drain which we had to remove ourselves

⭐ 1/5 — Very poorly maintained and not accurately represented online

Unfortunately, our stay was extremely disappointing. The condition of this hotel was nothing like what we expected based on the photos online, and the problems went far beyond our individual room.

The entire hotel had an unpleasant smell, including the hallways and our room. As we walked through the property, we saw obvious signs of poor maintenance everywhere. There were large bags of trash left sitting in the hallway, missing ceiling tiles exposing the area above the ceiling, heavily water-stained ceiling tiles, and damaged or unfinished areas throughout the property. I took photos because I honestly couldn’t believe the overall condition.

Our original room was also in very poor condition. There was visible damage around the Jacuzzi platform with exposed wood and unfinished edges, damaged areas of the ceiling, a bathroom vent hanging open, stained/water-damaged artwork, damaged or missing fixtures, and numerous other maintenance issues. The Jacuzzi itself had a piece of paper taped to the front stating “NOT IN SERVICE” and that the water and electricity were turned off. The tub also appeared dirty and had damaged/missing components.

We contacted Booking.com because we did not feel comfortable staying in the original room. The hotel eventually moved us to another room. The replacement room was better, but the property itself was still in poor condition. We ultimately stayed because it was a holiday weekend, hotels in the area were largely booked, and we didn’t want to risk ending up without somewhere to stay. We settled for the replacement room because of the circumstances—not because we felt the issues had been adequately resolved.

Another frustrating part of the experience was the lack of normal front-desk assistance. Instead of being able to speak face-to-face with someone at the front desk, we had to communicate with an employee remotely through a kiosk.