Diamond Head Inn

Customer service

Check In: We couldn't find the office at check in. We had to find an employee to tell us that the check in office was not on site, but actually 2 blocks west and 2 blocks south of the hotel. Which was really weird. We did not receive any information about this before check in, or we would've gone there first. And the receptionist said it has been like this for years. That is weird.

View: We were a little disappointed we didn't have a room view of the ocean, but instead a back stairwell.

AC: AC was very loud when it was on.

Parking: Parking was not exactly as "Included" as they implied when we selected this hotel over another one where the parking wasn't included. It seemed there were only about 12 actual parking spots for the hotel, which of course, were always taken by beachgoers. We had to find street parking every day and then move the car at night, and praying a legit spot next to the hotel would open. It was very annoying. And kept us from going anywhere other than this area for dinner.

Beach Parking Lot: We were very disappointed that the beach parking that was supposed to be closed from 3am-6am was basically a homeless encampment right next to the hotel. There were several cars and vans that were clearly owned and lived in by homeless people, who spent their day sitting in front of their vehicles, and who were sometimes very loud and obnoxious with the cussing and language they used. I am not sure why the city of LaJolla allows them to stay there. They are basically getting oceanfront property for free. We would NOT stay at this hotel again simply because of that. We did not feel safe. And we did not even use the beach because of them, which was the whole reason we selected this hotel in the first place.

In room 103, tv didn’t work. Wall socket in bathroom came out of the wall.

Hard to find parking

The shower had 2” of standing water and clogged drain. The lobby was 3 blocks away from the hotel with no notification, signs, or anything alerting us of this. The hotel lobby wreaked of marijuana and the receptionist was clearly high.

1. Checking in was at a different hotel.
2. We got upgraded to the suite… I would’ve almost preferred the original room. Why? Not technically a full kitchen. Trash container under sink had standing water in it. The bathroom smelled musty. The shower leaked under the glass. Bathroom baseboards look to have water damage. Once you close the bathroom sink drain, you can’t open it. The toilet is an entire balancing act and had water coming out from the bottom of it/not sealed correctly. The door to the outside from the bedroom had a one inch gap opening to the elements. Mosquitos and gnats were constant.
3. The room phones don’t work.

Parking was tricky but worth it no need to go anywhere anyway ♥️

Parking is not easy.

The AC unit was very loud!

N/a

The small kitchenette/ dining area was not too well thought of. The microwave oven was broken and placed on the table where youre supposed to eat

Airco op de gang maakt zoveel kabaal ‘s nachts.
Kamer is niet te ventileren, heel heet en warm en muffe geur.

Parking is at another facility 2 blocks away and check in is also at a different facility... It's very confusing and theres no warning.

Parking was definitely tough. Only five spots for this entire resort is tricky - we were lucky enough to find parking otherwise it would have been a hefty walk from their sister resort (which also didn’t have much parking).