Crowne Plaza Auckland by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (3233 reviews)
128 Albert Street , Auckland , nz
+64 9 302 1111

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cons:
Unclean rooms
Loud staff during breakfast
Some maintenance needed

Categories

Cleanliness
7.95
Some reviews indicated unclean rooms and maintenance issues.
Service
9.15
Friendly staff and helpful service consistently mentioned.
Location
9.15
Excellent central location noted in many reviews.
Room Quality
8.15
Rooms were generally comfortable, but some were described as substandard.
Amenities
8.65
Good amenities including guest laundry and breakfast options.
Value for Money
8.65
Generally seen as a good value considering location and amenities.
Food and Beverage
8.35
Breakfast received praise, though there were some service issues.
Overall Experience
8.75
Overall positive experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:44

Property Description

Central Location
Located in the heart of Auckland, Crowne Plaza is just steps away from shopping, dining, and entertainment options. Explore the city with ease, with iconic landmarks like the Sky Tower just across the road.

Modern Amenities
Our guest rooms are equipped with air conditioning, flat-screen TVs, and free wifi. The private bathrooms feature modern bulk amenities from Antipodes & Apotheke, emphasizing sustainability without compromising on quality.

Luxurious Facilities
From a well-equipped fitness centre to a relaxing sauna, guests can unwind and rejuvenate during their stay. Indulge in a delicious meal at Aria Restaurant or sip on a drink at Aria Bar, offering a range of dining options to cater to every palate.

Experience comfort and convenience at Crowne Plaza Auckland. Book now to make the most of your stay!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3% charge when you pay with an American Express, JCB or Diners Club credit card.

Please note construction work is going on nearby and some rooms may be affected by noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8.6
Based on 3233 reviews
Cleanliness: 7.95
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.35
Overall Experience: 8.75
S
Stacey • solo_traveller • nz
10
2026-08-15 • via Nuitee
A
Alexandra • extended_group • au
8
2026-08-15 • via Nuitee
K
Kaiji • family_with_children • cn
9
Pros:

Many visitors at weekends. It's common to wait for couple minutes for the reception of breakfast buffet. But well organized and efficient. Parking & breakfast deverse the cost.

2026-08-14 • via Nuitee
T
Taraina • family_with_children • pf
10
2026-08-14 • via Nuitee
D
Davina • solo_traveller • nz
7
2026-08-14 • via Nuitee
A
Ahmed Humayun • solo_traveller • nz
8
2026-08-13 • via Nuitee
D
DIYAKSHA • family_with_children • nz
10
Beautiful stay
Pros:

Location entrance staff and breakfast

2026-08-12 • via Nuitee
A
Anna • solo_traveller • nz
10
Pros:

I cannot fault this hotel. Very clean, comfortable and the breakfast buffet was outstanding. Will definitely be coming back again. The bed was super comfortable and we had the best view from our room

2026-08-12 • via Nuitee
K
Kelsey • family_with_children • nz
8
2026-08-12 • via Nuitee
L
Lisa • family_with_children • nz
10
Pros:

Everything! Location, clean, comfortable, amazing bed, quiet, amazing breakfast and really helpful staff

2026-08-12 • via Nuitee
E
Edwin • couple • nl
6
Het was ok.
Pros:

Locatie en prima voorzieningen

Cons:

Te druk bij ontbijt, heel veel luidruchtige kinderen, geen fijn bed met lakens.

2026-08-11 • via Nuitee
J
Jacky • extended_group • au
9
Wonderful
Pros:

early checkin helped a lot!

Cons:

early checkin helped a lot!

2026-08-10 • via Nuitee
L
Lindsay • family_with_children • nc
9
2026-08-10 • via Nuitee
H
Heather • solo_traveller • nz
7
2026-08-10 • via Nuitee
A
Amy • solo_traveller • nz
10
Lovely staycation
Pros:

We were greeted and checked in by such friendly welcoming people. The room was clean and well laid out. I especially loved the bed, it was so comfortable. Great pressure in the shower as well. Thoroughly enjoyed the buffet breakfast. It had been 20+ years since I had last been to this hotel and I loved my staycation.

2026-08-10 • via Nuitee
B
Bert • solo_traveller • nl
10
2026-08-09 • via Nuitee
A
Alina • solo_traveller • nz
8
2026-08-09 • via Nuitee
C
Cookie • solo_traveller • nz
10
2026-08-09 • via Nuitee
R
Rea • couple • nz
9
2026-08-08 • via Nuitee
L
Laura • solo_traveller • nz
9
Pros:

Great location with good price parking in the building

2026-08-07 • via Nuitee