Crowne Plaza Auckland by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (3275 reviews)
128 Albert Street , Auckland , NZ
+64 9 302 1111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cons:
Unclean rooms
Loud staff during breakfast
Some maintenance needed

Categories

Cleanliness
7.95
Some reviews indicated unclean rooms and maintenance issues.
Service
9.15
Friendly staff and helpful service consistently mentioned.
Location
9.15
Excellent central location noted in many reviews.
Room Quality
8.15
Rooms were generally comfortable, but some were described as substandard.
Amenities
8.65
Good amenities including guest laundry and breakfast options.
Value for Money
8.65
Generally seen as a good value considering location and amenities.
Food and Beverage
8.35
Breakfast received praise, though there were some service issues.
Overall Experience
8.75
Overall positive experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:44

Property Description

Central Location
Located in the heart of Auckland, Crowne Plaza is just steps away from shopping, dining, and entertainment options. Explore the city with ease, with iconic landmarks like the Sky Tower just across the road.

Modern Amenities
Our guest rooms are equipped with air conditioning, flat-screen TVs, and free wifi. The private bathrooms feature modern bulk amenities from Antipodes & Apotheke, emphasizing sustainability without compromising on quality.

Luxurious Facilities
From a well-equipped fitness centre to a relaxing sauna, guests can unwind and rejuvenate during their stay. Indulge in a delicious meal at Aria Restaurant or sip on a drink at Aria Bar, offering a range of dining options to cater to every palate.

Experience comfort and convenience at Crowne Plaza Auckland. Book now to make the most of your stay!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3% charge when you pay with an American Express, JCB or Diners Club credit card.

Please note construction work is going on nearby and some rooms may be affected by noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8.6
Based on 3275 reviews
Cleanliness: 7.95
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.35
Overall Experience: 8.75
L
Lisa • family_with_children • nz
10
2026-09-19 • via Nuitee
M
Moana • extended_group • nz
10
Friendly staff
Pros:

Delicious!!!

2026-09-19 • via Nuitee
B
Boyan • family_with_children • nc
8
2026-09-18 • via Nuitee
A
Alex • solo_traveller • nz
8
Pros:

Hard to monitor for a one day stay,it was well received especially if you include the breakfast.
I understand the cleaning purpose but if checkout times were flexible,
Because it is not actually a days stay if you check in at 3.30pm and out 10.30am basing it on a 12hr day.
Gives the customer ability to enjoy the spoils a little longer.

2026-09-18 • via Nuitee
S
Salome • solo_traveller • za
10
My never to forget first experience in New Zealand Auckland, Skycity, .
Pros:

The service was exceptional and the staff friendly and helpful.. A very quiet and safe environment nearer to many shops ..I really appreciate everything about your service.

2026-09-18 • via Nuitee
G
Grant • family_with_children • au
10
Pros:

amazing hotel to stay, friendly staff, easy access straight into the city, best breakfast, clean, modern, parking was easy

2026-09-18 • via Nuitee
B
Bryan • couple • nz
10
Excellent Stay
Pros:

Unable to fault this hotel and staff

Cons:

Nothing comes to mind

2026-09-18 • via Nuitee
J
Jiwen • extended_group • cn
8
2026-09-17 • via Nuitee
J
Joshua • couple • nz
10
2026-09-16 • via Nuitee
P
Pauline • couple • nz
10
2026-09-16 • via Nuitee
C
Chris • couple • nz
10
2026-09-16 • via Nuitee
R
Rochelle • extended_group • nz
10
Pros:

Is nice it has a restaurant and bar

2026-09-16 • via Nuitee
P
Paula • couple • nz
9
Handy location inner city.
Pros:

Location and breakfast.

Cons:

Nothing.

2026-09-15 • via Nuitee
Y
Yvette • solo_traveller • nz
8
Pros:

Car park, late check out

Cons:

My outdated room. Kids running around the corridor

2026-09-15 • via Nuitee
J
Janice • solo_traveller • nz
10
2026-09-15 • via Nuitee
M
Mike • family_with_children • pf
10
Chambre très agréable, rapport qualité/prix imbattable, excellent petit déjeuner
Pros:

Le petit déjeuner
La proximité avec Queen street
La laverie au même étage que notre chambre!! Génial.

Cons:

Rien

2026-09-15 • via Nuitee
S
Sunny • couple • nz
8
Great location and close to amenities.
Pros:

Central location and ease of getting around CBD. Friendly staffs.

Cons:

Bed is a bit too soft and dipping for my liking. Sore back waking up in the morning.

2026-09-14 • via Nuitee
A
Agustina • extended_group • nz
8
2026-09-14 • via Nuitee
P
Philippa • family_with_children • nz
9
Great location, clean and value for money.
Pros:

Great location

2026-09-14 • via Nuitee
V
Vanessa • couple • nz
8
Good value option for business trip
Pros:

Location, well stocked gym

Cons:

Bathrooms slightly dated

2026-09-14 • via Nuitee