Crowne Plaza Auckland by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (3156 reviews)
128 Albert Street , Auckland , nz
+64 9 302 1111

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cons:
Unclean rooms
Loud staff during breakfast
Some maintenance needed

Categories

Cleanliness
7.95
Some reviews indicated unclean rooms and maintenance issues.
Service
9.15
Friendly staff and helpful service consistently mentioned.
Location
9.15
Excellent central location noted in many reviews.
Room Quality
8.15
Rooms were generally comfortable, but some were described as substandard.
Amenities
8.65
Good amenities including guest laundry and breakfast options.
Value for Money
8.65
Generally seen as a good value considering location and amenities.
Food and Beverage
8.35
Breakfast received praise, though there were some service issues.
Overall Experience
8.75
Overall positive experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:44

Property Description

Central Location
Located in the heart of Auckland, Crowne Plaza is just steps away from shopping, dining, and entertainment options. Explore the city with ease, with iconic landmarks like the Sky Tower just across the road.

Modern Amenities
Our guest rooms are equipped with air conditioning, flat-screen TVs, and free wifi. The private bathrooms feature modern bulk amenities from Antipodes & Apotheke, emphasizing sustainability without compromising on quality.

Luxurious Facilities
From a well-equipped fitness centre to a relaxing sauna, guests can unwind and rejuvenate during their stay. Indulge in a delicious meal at Aria Restaurant or sip on a drink at Aria Bar, offering a range of dining options to cater to every palate.

Experience comfort and convenience at Crowne Plaza Auckland. Book now to make the most of your stay!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3% charge when you pay with an American Express, JCB or Diners Club credit card.

Please note construction work is going on nearby and some rooms may be affected by noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs NZD 30 per day.

Location

Guest Reviews

8.6
Based on 3156 reviews
Cleanliness: 7.95
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.35
Overall Experience: 8.75
L
Leah • solo_traveller • nz
8
Couples getaway for the night
Pros:

We stayed in the King with city views. It was good. The room was clean and tidy and had everything we needed. I did love the location. Close to everything, including Sky Tower, The Civic, Tony's Steak House. Perfect night in town for a couple.

Cons:

Rooms are not very soundproof.

2026-07-25 • via Nuitee
C
Carey • solo_traveller • nz
9
Convenient and everything seemed clean and efficient
Pros:

Location, car parking, spacious clean room

Cons:

Nothing

2026-07-25 • via Nuitee
S
Simon • family_with_children • nz
10
2026-07-24 • via Nuitee
K
KODAI • solo_traveller • jp
10
2026-07-24 • via Nuitee
L
Lisa • couple • de
10
2026-07-24 • via Nuitee
M
Mir • extended_group • au
10
Excellent!
Pros:

All good

Cons:

.

2026-07-23 • via Nuitee
H
Hannah • family_with_children • nz
9
First stay at Crowne plaza
Pros:

Beautiful modern entrance/reception with friendly staff
Parking easy.
Buffett Breakfast 10/10
Rooms a little dated but didn't bother us. Bed was comfy as. Would stay again

2026-07-22 • via Nuitee
U
Utami Hutagalung • couple • id
8
2026-07-21 • via Nuitee
D
Daniela • family_with_children • cl
10
Very good time
Pros:

Location

2026-07-21 • via Nuitee
U
Utami Hutagalung • couple • id
8
Lovely
Pros:

The bed is quiet big , spacious , near the city

Cons:

So far so good
But the washing machine hopefully can upgrade using cashless payment compare to coins

2026-07-21 • via Nuitee
C
Caitlan • couple • au
10
2026-07-20 • via Nuitee
A
Anna • couple • nz
1
2026-07-20 • via Nuitee
E
EcyBienPatanao • solo_traveller • nz
10
Short stay in AKL
Pros:

Everything, it was indeed an excellent stay in AKL.
Will be back again in Crowne Plaza AKL, to stay.
Lovely staff from reception, F&B staff to the housekeeping staff.

Cons:

Upgrade the cabinet please 🙏 its a bit old

2026-07-19 • via Nuitee
D
david • couple • au
10
Fantastic excellent staff
Pros:

Clean and great location

Cons:

Nothing

2026-07-19 • via Nuitee
C
Carol Wardell • solo_traveller • nz
8
Pros:

Location and comfort excellent

2026-07-18 • via Nuitee
P
Pauline • couple • nz
10
2026-07-18 • via Nuitee
K
Katie • solo_traveller • nz
8
Pros:

Car park and complimentary breakfast. Win with kids!

2026-07-17 • via Nuitee
H
Heavenly • couple • nz
10
2026-07-17 • via Nuitee
W
Waqas • solo_traveller • bh
7
Pros:

Facilities in the room were quiet basic

Cons:

Furniture and closets

2026-07-16 • via Nuitee
C
Christophe • couple • nc
8
Pros:

La vue sur la Willis tower et la propreté de l’établissement

2026-07-14 • via Nuitee