Crowne Plaza Auckland by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (3045 reviews)
128 Albert Street , Auckland , nz

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cons:
Unclean rooms
Loud staff during breakfast
Some maintenance needed

Categories

Cleanliness
7.95
Some reviews indicated unclean rooms and maintenance issues.
Service
9.15
Friendly staff and helpful service consistently mentioned.
Location
9.15
Excellent central location noted in many reviews.
Room Quality
8.15
Rooms were generally comfortable, but some were described as substandard.
Amenities
8.65
Good amenities including guest laundry and breakfast options.
Value for Money
8.65
Generally seen as a good value considering location and amenities.
Food and Beverage
8.35
Breakfast received praise, though there were some service issues.
Overall Experience
8.75
Overall positive experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:44

Property Description

Central Location
Located in the heart of Auckland, Crowne Plaza is just steps away from shopping, dining, and entertainment options. Explore the city with ease, with iconic landmarks like the Sky Tower just across the road.

Modern Amenities
Our guest rooms are equipped with air conditioning, flat-screen TVs, and free wifi. The private bathrooms feature modern bulk amenities from Antipodes & Apotheke, emphasizing sustainability without compromising on quality.

Luxurious Facilities
From a well-equipped fitness centre to a relaxing sauna, guests can unwind and rejuvenate during their stay. Indulge in a delicious meal at Aria Restaurant or sip on a drink at Aria Bar, offering a range of dining options to cater to every palate.

Experience comfort and convenience at Crowne Plaza Auckland. Book now to make the most of your stay!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3% charge when you pay with an American Express, JCB or Diners Club credit card.

Please note construction work is going on nearby and some rooms may be affected by noise.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs NZD 30 per day.

Location

Guest Reviews

8.6
Based on 3045 reviews
Cleanliness: 7.95
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.35
Overall Experience: 8.75
B
Blazing Sandwich • solo_traveller • de
9
2026-05-23 • via Nuitee
R
Raju • family_with_children • fj
5
2026-05-23 • via Nuitee
J
June • couple • nz
9
Convenient relaxing all that we needed
Pros:

Yummy

Cons:

All great but just needed valet parking .

2026-05-21 • via Nuitee
J
John • solo_traveller • nz
10
2026-05-21 • via Nuitee
N
Nina • solo_traveller • nz
10
Pros:

Great hotel, very friendly staff

2026-05-20 • via Nuitee
P
Paresh • couple • au
10
2026-05-19 • via Nuitee
A
anne keisha • family_with_children • nz
10
2026-05-19 • via Nuitee
L
Liliane • family_with_children • nz
10
2026-05-18 • via Nuitee
M
Marion • couple • pf
9
Situation centrale
Pros:

Situation géographique parfaite (proche skytower, casino et front de mer) - petit déjeuner très bien fourni - vue très sympa (27 eme étage) - parking pratique

2026-05-18 • via Nuitee
I
Ilaisaane • solo_traveller • nz
10
Pros:

Bed and room was big enough.

Cons:

Room service food wasnt good.

Couldn't order cocktails to have in your room.

2026-05-17 • via Nuitee
G
Gail • solo_traveller • nz
8
2026-05-17 • via Nuitee
K
Kim HETHERINGTON • solo_traveller • nz
10
Pros:

The room was an amazing size. Lovely, modern and so spacious.

Cons:

Didn't stay longer.

2026-05-17 • via Nuitee
E
Emma • family_with_children • nz
8
2026-05-17 • via Nuitee
H
Hayley • extended_group • nz
9
really recommend. would use again for group bookings for sure.
Pros:

staff were incredibly helpful with our group booking. rooms were lovely and spacious. beds very comfortable.

Cons:

no concierge help on arrival with a lot of luggage. No rubbish bins outside or in lobby. b/fast buffet could have had more variety eg salmon, pastries.

2026-05-16 • via Nuitee
L
Laurene • couple • nc
9
2026-05-16 • via Nuitee
Z
Zoltan • couple • nz
9
2026-05-15 • via Nuitee
M
margaret • solo_traveller • us
10
2026-05-15 • via Nuitee
S
Stephen • couple • nz
9
We loved our stay at the hotel, celebrating our 24th anniversary.
Pros:

The breakfast on both days was excellent. The room was quiet and dark when the curtains were closed. It was easy to link our phone to the TV so we could watch our normal shows. Great that the mirror in the bathroom never fogged up, even after a hot shower. Nothing worse than trying to shave with a fogged-up mirror. I liked having lots of space to put our suitcases. Many hotels have only enough room for one suitcase, so the added space was helpful and there were lots of drawers to put our items into.

Cons:

I would have preferred a shower cubicle, but it was fine in the bath. My wife enjoyed having a few baths, so not much really to complain about. An extra blanket in the room would have been helpful.

2026-05-14 • via Nuitee
A
Atinesh • solo_traveller • nz
10
Pros:

Everything

Cons:

Everything

2026-05-14 • via Nuitee
H
Hayley • solo_traveller • nz
5
Short
Pros:

Bath

Cons:

Not big enough bath

2026-05-14 • via Nuitee