Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location
Clean, comfortable rooms
Friendly and efficient staff (many reports)
Strong amenities: gym, impressive hall, good bathrooms
Impressive views and hotel presentation
Cons:
Inconsistent service / notable service failure reported
Breakfast quality and variety inconsistent for a 5-star standard
Perceived high price / value concerns (expensive items)
Some rooms small; window opening limitations
Occasional wear in public areas (e.g., breakfast seating) and one note about surrounding area decline

Categories

Cleanliness
9.2
Consistently praised across reviews: 'very clean', 'stanze penta-kathara', 'πεντακάθαρα' and explicit mentions of excellent housekeeping.
Service
8.2
Mixed impressions: many comments about friendly, efficient and polite staff, but a significant French review reports serious service failures (check-in, wrong room, no compensation) lowering the score.
Location
9.8
Overwhelmingly positive: described as central, excellent, ideal for tourists and near museums/opera; one mention of local area deterioration does not outweigh frequent praise.
Room Quality
9
Rooms generally described as clean, comfortable, sometimes spacious and recently renovated; occasional notes about small rooms or windows that only fully open or not at all.
Amenities
8.8
Facilities praised (well-equipped gym, impressive hall, good bathrooms, restaurants); a few comments about worn furniture in breakfast area but overall strong amenities.
Value for Money
7.8
Perceived as expensive by some guests (mentions of high nightly rate and costly items like tea) and a sense that price isn’t always matched by flawless service.
Food and Beverage
8
Breakfast and F&B receive mixed feedback: several guests praise the breakfast, others criticise coffee quality, limited live cooking and lack of true 5★ standards; some menu/price complaints.
Overall Experience
9.6
Predominantly very positive overall impressions ('excellent', 'very enjoyable', 'una favola'), with strong praise for location, rooms and atmosphere; isolated but serious service incidents noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious Accommodations
The Westin Grand Berlin offers elegant rooms and suites with flat-screen TVs, comfortable beds, and modern bathrooms complete with bathrobes and slippers.

Dining Experience
Indulge in modern cuisine with French and Asian influences at the Relish Restaurant & Bar, or savor a rich breakfast buffet at the Coelln restaurant. Enjoy panoramic views while sipping drinks at the classical lobby bar.

Relaxation and Wellness
Unwind at the Westin Spa & Fitnesslounge, featuring a fitness center, relaxing massages, and a variety of beauty treatments.

Experience luxury and comfort at The Westin Grand Berlin. Book your stay now and explore Berlin's historic charm.

Important information:

If using a satellite navigation system, please use the following address: Behrenstrasse 52, 10117 Berlin.

Please note that the surcharge for using the sauna is EUR 8 per person per day.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BER

Location

Guest Reviews

8.8
Based on 9683 reviews
Cleanliness: 9.2
Service: 8.2
Location: 9.8
Room Quality: 9
Amenities: 8.8
Value for Money: 7.8
Food and Beverage: 8
Overall Experience: 9.6
B
Birgit Anita • couple • ch
10
2026-10-31 • via Nuitee
A
Andrea • couple • au
10
2026-10-30 • via Nuitee
F
Frank • couple • de
7
Früher in einem tollen Viertel. Heute hat sich das Umfeld in der Friedrichstraße sehr verschlechtert.
Pros:

Zimmer war neu renoviert aber klein

Cons:

Ist in die Jahre gekommen.

2026-10-30 • via Nuitee
S
Svetlana • couple • de
10
2026-10-30 • via Nuitee
B
Beatrice • family_with_children • it
9
Una favola, ma non tutto
Pros:

Stanze ampie e fornite di tutto, spazi puliti e impeccabili. Staff molto cortese. Posizione centrale e perfetta. Una hall bellissima.

Cons:

Colazione implementabile, per niente da 5 stelle.

2026-10-29 • via Nuitee
P
Peter • solo_traveller • de
8
Pros:

Tolle Lage, schöne Ausstattung und sehr freundliches Personal.

2026-10-29 • via Nuitee
D
Dorcas • family_with_children • de
10
2026-10-29 • via Nuitee
U
Ursula • couple • gb
10
2026-10-28 • via Nuitee
D
Declan • couple • ie
10
Very enjoyable.
Pros:

Great location to get to see all the normal tourist spots.

Cons:

A cup of tea was very expensive.

2026-10-28 • via Nuitee
J
Jessica • family_with_children • de
7
2026-10-27 • via Nuitee
M
Marc-Henry • couple • ch
4
Hotel qui doit clairement faire des effort sur son service ou réduire ses prix
Pros:

La chambre, la vue, la situation géographique.

Cons:

Un séjour de 5 nuits très décevant pour un hôtel 5 étoiles.

À mon arrivée à 14 h, ma chambre n’était pas disponible, l’établissement imposant une remise des clés à 15 h. Pourtant, un autre client arrivé au même moment a pu obtenir la sienne. Une différence de traitement difficile à comprendre.

Mais le pire survient à 21 h 30 : la chambre qui m’est attribuée est déjà occupée. Lumière allumée, vêtements dans le vestiaire… Je dois retourner à la réception et insister pour faire comprendre la situation. Une erreur inacceptable pour un établissement de ce standing.

Le petit-déjeuner est tout aussi décevant : café de mauvaise qualité, chaises usées, certaines trouées, et une préparation à la minute limitée aux œufs, assurée par une seule personne pour un hôtel de 400 chambres au moins.

Pour être juste, la chambre et la vue étaient belles, et le hall impressionnant. Mais ces atouts ne suffisent pas à compenser les défaillances du service.

Lors de mon départ, je fais part de mon mécontentement au concierge et rappelle qu’à 400 € la nuit, on est en droit d’attendre un service irréprochable. Il reconnaît les manquements et promet d’en référer au manager, mais aucun geste commercial ne m’est proposé.

2026-10-26 • via Nuitee
J
Jacob • couple • dk
10
Fremragende beliggenhed og dejligt hotel
Pros:

Beliggenheden er fremragende! Personalet i receptionen, baren og restauranten var virkelig søde. Dejlig behageligt værelse og godt badeværelse.

Cons:

Morgenmaden var rigtig god, men når man tager i betragtning, at det er et 5 stjernet hotel, så kunne den godt være bedre fx med flere ala carte retter.

2026-10-26 • via Nuitee
C
Coker • couple • tr
10
2026-10-26 • via Nuitee
T
Tim • family_with_children • de
10
2026-10-26 • via Nuitee
E
Ephraim • couple • il
10
מלון מצוין מכל הבחינות: המיקום, הנוחות, הניקיון, האלגנטיות, המתקנים והמסעדות. שווה בהחלט את המחיר.
Pros:

ארוחת בוקר מעולה, מיקום פנטסטי, מלון מרשים, יעיל ונוח מכל הבחינות. המלון ממוקם קרוב מאוד לאזור המוזיאונים, האופרה וכו', יש מסביב כמה מסעדות טובות, התחבורה הציבורית הזמינה מצוינת. גם יש תמיד מוניות זמינות. כל הצוות יעיל ואדיבץ

Cons:

אין דבר שלילי שאני יכול לומר.

2026-10-25 • via Nuitee
K
KONSTANTINOS • solo_traveller • gr
9
ΑΡΘΣΤΗ.
Pros:

Η τοποθεσία πολύ βολική.
Το γυμναστήριο εξοπλισμένο άρτια.
Τα δωμάτια πεντακάθαρα.

Cons:

ΟΛΑ ΗΤΑΝ ΠΟΛΥ ΙΚΑΝΟΠΟΙΗΤΙΚΑ.

2026-10-25 • via Nuitee
M
Michiel • solo_traveller • nl
9
2026-10-25 • via Nuitee
U
Ulf • couple • de
9
Nach wie vor ein erstklassiges Hotel in bester Lage.
Pros:

Sehr sauber, sehr gutes Frühstück, sehr gute Lage

Cons:

Fenster nur ganz auf oder gar nicht

2026-10-25 • via Nuitee
P
Peggy • family_with_children • de
8
Volle Punktzahl, wenn da nicht das Frühstück wäre
Pros:

Die Zimmer sind sehr gemütlich und super sauber. Unsere Extrawünsche wurden schnell erfüllt.

Das Personal an der Rezeption ist sehr bemüht und die Wartezeiten waren sehr kurz.

Der Parkservice hat super funktioniert und man konnte nette Worte wechseln.

Cons:

Das TV System hat bei uns nicht funktioniert und es konnte uns auch nicht geholfen werden.

Der Frühstücksraum, das Frühstück an sich und das dazugehörige Personal (Tisch 18&22) war sehr enttäuschend. Keine Einweisung, Standard, einfache Eierspeisen, Sekt nur auf Anfrage, dreckige Tische, Untertasse vom Vormann usw.

2026-10-25 • via Nuitee
O
Osra • couple • us
10
Fantastic and enjoyable
Pros:

Location close to tourist attractions

Cons:

Nothing really everything was on point

2026-10-24 • via Nuitee