New Yorker by Lotte Hotels

Hotels
7.8 (20000 reviews)
481 Eighth Avenue , New York , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Issues with cleanliness
Noise from the elevators
Missing amenities

Categories

Cleanliness
7.01
Some concerns raised about cleanliness such as black mold in the bathtub soap holder.
Service
8.48
Staff were consistently described as friendly and attentive, providing exceptional service.
Location
9.02
The hotel's location received high praise for being central and convenient.
Room Quality
7.47
Rooms were generally comfortable but some reported issues with size and noise.
Amenities
7
Missing basic amenities like a kettle for tea or coffee was noted by several reviews.
Value for Money
7.46
Some value concerns mentioned regarding costs of upgrades and breakfast.
Food and Beverage
8.01
Food service was praised, particularly the dining experiences at Tick Tock.
Overall Experience
7.98
Generally positive reviews indicated a satisfactory overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:53

Property Description

Luxurious Art-Deco High-Rise Hotel

Complimentary WiFi and Stunning Views
Indulge in modern comfort with complimentary WiFi and flat-screen TVs in every room at The New Yorker, A Wyndham Hotel. Upgrade to a suite for breathtaking views of the Empire State Building or the Hudson River.

Concierge Services and On-Site Amenities
Let us elevate your stay with our concierge services, assisting you with Broadway tickets, guided tours, and restaurant reservations. Additionally, enjoy our gift shop, business centre, and fitness centre during your visit.

Prime Location for Shopping and Entertainment
Located just steps away from Times Square and Herald Square, our hotel offers easy access to iconic landmarks and premier shopping destinations like Macy's flagship store.

Book your stay at The New Yorker, A Wyndham Hotel for an unforgettable experience in the heart of midtown Manhattan.

Important information:

Mandatory Resort Fee will be charged per night per accommodations at the time of check-in which include the following:
High-speed wireless internet connection (up to 4 devices)
Long distance and international in-room calling
Business center access
Fitness center access

Please note that the credit card used to make the reservation must be provided at check-in.

Please note, refrigerators and coffee makers are available upon request and additional fees may apply.

Please note, an additional fee may apply for mail and package handling.

This is a cashless hotel. Payments will be accepted by credit or debit card only.

If Breakfast package is purchase, it includes breakfast for only 2 guest

Smoking-free Policy and Sensor Notice - $500 penalty for in-room smoking

New Yorker by Lotte Hotels is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarets and marijuana is strictly prohibited within the hotel.

By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms.

These sensors enable hotel management to respond to smoking events without disrupting your stay.

You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests.

By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book.

Tampering with the sensor is strictly prohibited.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

7.8
Based on 20000 reviews
Cleanliness: 7.01
Service: 8.48
Location: 9.02
Room Quality: 7.47
Amenities: 7
Value for Money: 7.46
Food and Beverage: 8.01
Overall Experience: 7.98
D
derekg662 Couples Clemmons, North Carolina
10
Stay at The New Yorker
Pros:

Last week, my wife and I traveled to Manhattan and stayed at The New Yorker Hotel, and we couldn’t have been happier with our experience.
We arrived well before the official check-in time, and Afroza greeted us at the front desk. She was incredibly welcoming, helpful, and understanding of our early arrival. She offered to hold our bags while we explored the city and waited for our room to become available.
We were also offered a room upgrade, which of course we happily accepted! We ended up in an amazing suite on the 38th floor with a balcony and incredible city views. What a great surprise! The hotel’s classic Art Deco style was beautiful, and our room was absolutely perfect.
Afroza even offered to pre-check us in and told us she would call as soon as our room was ready. We headed out to explore Manhattan, and, sure enough, she called and let us know that our room was ready.
We stayed for several days, and overall, The New Yorker was one of the nicest hotels we have ever stayed at. The location, atmosphere, room, and especially the hospitality made the entire experience truly memorable.
A huge thank-you to Afroza and the entire staff for making our weekend in New York such a special one. Your kindness and excellent service made a great trip even better. We will definitely remember this stay for a long time and would love to return!

2026-08-29 via Tripadvisor
N
NanookEats91 Couples London, England
4
Poor experience
Pros:

It's not a nice hotel. Building feels dilapidated and rooms are very small. Service is intrusive and they have guards that aggressively ask to see your room key when you use the elevator. The lobby is also chaotic. There are better options in NYC for the price.

2026-08-29 via Tripadvisor
S
Stefano solo_traveller it
8
Location perfetta se ti vuoi muovere al centro
Pros:

Posizione davvero centrale, ottima logisticamemte. Diverse metro a due passi. Vicino a Time Square, a piedi circa dieci minuti, vicino alle principali attrazioni di Manhattan.

Cons:

Stanza molto piccola. Albergo enorme ma le stanze un po' vecchiotte e rumorose.. Bagno almeno il nostro quasi inesistente tanto che piccolo.. Moquette a terra ovviamente... Potrebbero essere un po' più attenti sulla pulizia.

2026-08-29 via Nuitee
A
Autumn couple us
7
2026-08-29 via Nuitee
K
K family_with_children us
7
Budget-vibe hotel with comfy beds in a great location, despite crowds
Pros:

Comfortable beds, clean room, polite and efficient staff. Room contained extra sets of towels. Excellent location in easy walking distance to Broadway theaters, Times Square, and is right across from Madison Square Garden and next to the Amtrak station. Penn Station and A/C/E or 1/2/3 trains nearby can get you anywhere in NYC. Plenty of restaurants nearby to explore and eat. You are really paying more for the location than anything else at this hotel!

Cons:

This area of NYC is very crowded with tourists, so prepare to have to wade through a slog of people all the time. Our room had an issue where the AC was leaking. We told the staff and their attempt to fix it only make the leak worse. We had to put the ice bucket on the floor to catch the drip as it was soaking the carpet.

There is no mini-fridge (mini-bar) in the room so don't expect to take any leftovers home.

Rooms and hotel are a bit dated, as other reviews have noted. It feels 'budget' and not like a 3-star hotel. Despite this, the hotel has an 'old NYC' charm that is quite charming in its own way.

2026-08-29 via Nuitee
J
Julian extended_group ch
8
2026-08-29 via Nuitee
M
Madu solo_traveller us
10
Excellent location and clean room.
Pros:

The excellent view of New York Skyline

Cons:

Everything was great 👍

2026-08-29 via Nuitee
B
Brian couple us
10
This is our home away from home. Always stay here.
Pros:

Perfect location . Directly across the road from Penn station. Fly to Newark take NJ transit directly to Penn Station. Walk across the road to your hotel.

2026-08-29 via Nuitee
M
Maria Fernanda couple gt
10
2026-08-29 via Nuitee
M
Melanie couple au
10
Great Hotel local and Awesomw staff ❤️
Pros:

Fantastic location and super helpful staff

Cons:

While the rooms are a little older , the staff and location made up for this . I will definitely stay here again.

2026-08-29 via Nuitee
J
James solo_traveller us
8
2026-08-29 via Nuitee
L
Luis couple pt
8
2026-08-28 via Nuitee
G
George couple br
8
Hotel clássico no coração de Nova York!
Pros:

A recepção no hotel foi muito boa. A equipe de funcionários sempre simpática e solícita.
O serviço de limpeza do quarto foi muito boa. Todo dia trocavam as toalhas e limpavam nosso quarto.
Localização excelente, ao lado da estação do metrô e próximo da Times Square, Port Authority e Broadway.

Cons:

O quarto não possui frigobar. Descobri que eles alugam por 50 dólares por dia!
É possível deixar as malas no hotel, mas eles cobram 5 dólares por bagagem (não aceitam dinheiro vivo, só cartão). Utilizamos na chegada e na saída, por causa dos horários de check-in (16:00) e check-out (11:00). Isso poderia ser revisto.
Pensei que tinha reservado o quarto com o serviço de café da manhã incluso. Mas não foi assim. A lanchonete funciona 24h mas o serviço é pago.

2026-08-28 via Nuitee
K
Kaylae Chambers solo_traveller us
10
Pros:

It's always a pleasure getting to stay at the New Yorker. It's my go to hotel when I have to stay in the city.

Cons:

I never have any complaints

2026-08-28 via Nuitee
R
Rita solo_traveller it
8
Molto positivo ma ricordatevi di portare sempre con Voi una felpa, temperature da pinguino!
Pros:

Direi che il grande plus di questa struttura è la posizione davvero eccellente; a due passi da Penny Station, dalle fermate dalla metro e a due passi dalla fifth avenue; volendo si sale verso Central Park anche a piedi.

Cons:

La colazione è piuttosto spartana e direi anche la location. Comunque considerando anche quello che c'è fuori ed i prezzi per quanto mi riguarda è stato sufficiente.

2026-08-28 via Nuitee
M
Maida couple gb
8
Pros:

Amazing location and felt very New York 😍

Cons:

Some elements were a bit dated and our room looked into a wall, but was just for one night and we were out most of the time.

2026-08-28 via Nuitee
L
Lane couple us
5
Great location- room outdated - good for one night
Pros:

Great location for going to an event at MSG

Cons:

Room outdated

2026-08-28 via Nuitee
D
Danuta couple lu
2
2026-08-28 via Nuitee
K
kayla solo_traveller us
9
2026-08-28 via Nuitee
O
O'Neill extended_group ie
9
Excellent and accommodating staff who go the extra mile to make your stay as good as possible
Pros:

Location

Cons:

Rooms quite small

2026-08-28 via Nuitee