New Yorker by Lotte Hotels

Hotels
7.7 (20974 reviews)
481 Eighth Avenue , New York , US
+1 212-971-0101

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent central location (near Penn Station/Times Square, well connected to airport)
Friendly/helpful staff reported by multiple guests
Comfortable beds
On-site TikTok diner / good breakfast
Historic Art Deco building and good views from higher floors
Cons:
Small rooms
Dated/vétusté furniture and rooms, need for renovation
Noise and poor soundproofing
Lack of in-room fridge
Occasional cleanliness issues (mold, bathroom cleaning)
Extra baggage fees and disputed deposit incidents
Some staff interactions reported as unhelpful or rude

Categories

Cleanliness
6.2
Mixed reports: several guests praised clean rooms, but there are concrete cleanliness issues (black mold in soap tray, bathroom cleaning described as 'sommaire' and isolated reports of poor bathroom cleanliness). Rating lowered to reflect these problems.
Service
8
Generally positive reports of 'extremely friendly and helpful' staff, though some guests found staff not overly helpful or rude in specific interactions and one report of a disputed deposit. Overall slightly elevated to reflect many positive service comments while acknowledging some negative incidents.
Location
9.5
Consistently praised: excellent, very convenient location (close to Penn Station/Times Square, well connected to airport, easy walking to landmarks). This is the strongest positive theme across reviews.
Room Quality
7
Mixed: comfortable beds and good views from higher floors but rooms are frequently described as small, dated, in need of renovation, with issues like damaged window glass and lack of mini-fridge. Slightly below top tier because of size and age concerns.
Amenities
7
Limited amenities: on-site TikTok diner praised for breakfast, but rooms often lack a fridge and the hotel shows signs of aging; lobby AC sometimes too cold and baggage handling fees apply. Moderate score reflecting good on-site dining but limited in-room amenities.
Value for Money
7.5
Mixed perceptions: some guests report acceptable or good value, others were disappointed given price (one guest noted it was the most expensive on their trip and dissatisfied). Score reflects overall decent value with notable exceptions.
Food and Beverage
8.7
Generally positive: the on-site TikTok diner and breakfasts receive praise; a couple of guests received breakfast vouchers as compensation in one incident. Food/beverage sentiment is more positive than average.
Overall Experience
7.7
Overall mixed but positive experience driven by exceptional location, comfortable beds and friendly staff in many cases, tempered by small/dated rooms, some cleanliness issues and additional fees. This reflects the aggregate sentiment of the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Luxurious Art-Deco High-Rise Hotel

Complimentary WiFi and Stunning Views
Indulge in modern comfort with complimentary WiFi and flat-screen TVs in every room at The New Yorker, A Wyndham Hotel. Upgrade to a suite for breathtaking views of the Empire State Building or the Hudson River.

Concierge Services and On-Site Amenities
Let us elevate your stay with our concierge services, assisting you with Broadway tickets, guided tours, and restaurant reservations. Additionally, enjoy our gift shop, business centre, and fitness centre during your visit.

Prime Location for Shopping and Entertainment
Located just steps away from Times Square and Herald Square, our hotel offers easy access to iconic landmarks and premier shopping destinations like Macy's flagship store.

Book your stay at The New Yorker, A Wyndham Hotel for an unforgettable experience in the heart of midtown Manhattan.

Important information:

Mandatory Resort Fee will be charged per night per accommodations at the time of check-in which include the following:
High-speed wireless internet connection (up to 4 devices)
Long distance and international in-room calling
Business center access
Fitness center access

Please note that the credit card used to make the reservation must be provided at check-in.

Please note, refrigerators and coffee makers are available upon request and additional fees may apply.

Please note, an additional fee may apply for mail and package handling.

This is a cashless hotel. Payments will be accepted by credit or debit card only.

If Breakfast package is purchase, it includes breakfast for only 2 guest

Smoking-free Policy and Sensor Notice - $500 penalty for in-room smoking

New Yorker by Lotte Hotels is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarets and marijuana is strictly prohibited within the hotel.

By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms.

These sensors enable hotel management to respond to smoking events without disrupting your stay.

You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests.

By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book.

Tampering with the sensor is strictly prohibited.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

7.7
Based on 20974 reviews
Cleanliness: 6.2
Service: 8
Location: 9.5
Room Quality: 7
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8.7
Overall Experience: 7.7
D
Daniel • family_with_children • us
10
Pros:

Was conveniently located to everywhere I needed to go plus the tick tock diner was built in for breakfast and its a really nice hotel

2026-10-31 • via Nuitee
J
JOSE • couple • es
7
2026-10-31 • via Nuitee
M
Maria Laura • family_with_children • ar
9
Pros:

La ubicación, exelente para moverse caminando a todos lados

2026-10-31 • via Nuitee
M
morgan • family_with_children • fr
9
Pros:

L’emplacement et le côté art deco historique building

Cons:

La taille des chambres

2026-10-31 • via Nuitee
J
Jasmin • couple • de
7
2026-10-31 • via Nuitee
J
Javier • family_with_children • pa
8
Pros:

Location is excellent, super well connected to the airport by train. Easy walking to many landmarks and quality locations. Rooms where clean and bed was comfortable.

Cons:

Building and furniture are very old.

2026-10-31 • via Nuitee
C
Catherine • solo_traveller • us
9
2026-10-31 • via Nuitee
S
SINHYEONG • family_with_children • kr
1
2026-10-31 • via Nuitee
S
Soizic • family_with_children • fr
6
Pros:

L'emplacement, la gentillesse du personnel

Cons:

Très bruyant, aucune insonorisation avec l'extérieur, quasiment des nuits blanches tous les jours.
Il manque un frigo dans la chambre.

2026-10-31 • via Nuitee
I
Ingrid • family_with_children • pl
10
Pros:

Lokalizacja idealna wygodne łóżko

Cons:

Mały pokoj brak lodowki na napoje

2026-10-31 • via Nuitee
A
Andrea • family_with_children • it
9
2026-10-31 • via Nuitee
C
Crystal • solo_traveller • us
10
Loved my stay at the New Yorker!
Pros:

A very convenient location! The staff was extremely friendly and helpful. The room was perfect (and clean!).

2026-10-31 • via Nuitee
M
Madison • extended_group • us
10
2026-10-31 • via Nuitee
L
Laurence • family_with_children • fr
7
Rapport qualité prix acceptable. Une remise en état de l’hôtel serait nécessaire malgré tout
Pros:

L’emplacement

Cons:

La vétusté des équipements ( baignoire , portes , fenêtres ….)

2026-10-31 • via Nuitee
M
marni • family_with_children • gb
7
Good hotel but dated
Pros:

Good location and some great views

Cons:

A little dated and staff not overly helpful.

2026-10-31 • via Nuitee
E
Edelweiss • family_with_children • ar
10
Pros:

La ubicación

Cons:

La limpieza del baño

2026-10-31 • via Nuitee
K
Karyna • solo_traveller • sg
7
2026-10-31 • via Nuitee
S
Sheila • extended_group • us
6
Well it was going good until they charged me 500.00 for vaping or smoking! Which we didn’t do either!! There was 4 of u
Pros:

Good location and clean

2026-10-31 • via Nuitee
P
Peter • couple • aw
5
For the price, which was the highest of all the other hotels we took on this trip, it was very disappointing!
Pros:

The location, for our purposes!

Cons:

There was black mold in the soap tray in the bathroom, This was reported to the manager! For which he gave us two Continental breakfast vouchers, because :”since it is already paid for I can not do anything else”!
In addition there were other minor details, which we would not expect at a hotel of this status!

2026-10-31 • via Nuitee
R
Raven • couple • us
10
2026-10-31 • via Nuitee