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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Pets allowed
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Hiking
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Cycling
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Bar
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Fax/photocopying
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Horse riding
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Facilities for disabled guests
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Skiing
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Bowling
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Valet parking
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Non-smoking throughout
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Private parking
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Minimarket on site
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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ATM/cash machine on site
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Lockers
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Paid WiFi
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Outdoor fireplace
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Spa/wellness center services
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Fitness classes
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Fire extinguishers
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Smoke alarms
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Key access
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CCTV outside property
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CCTV in common areas
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24-hour security
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Walking tours
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Key card access
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Tour/class on local culture
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Live music/performance
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Broadcast Live sport events
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Pub crawls
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Movie nights
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Stand-up comedy
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience the epitome of luxury at Cleveland Marriott Downtown at Key Tower, where every room is equipped with a flat-screen cable TV, marble bathrooms with rainfall shower heads, and a cozy seating area.
Dining and Entertainment
Indulge in a culinary delight at Greatroom Restaurant while catching your favorite sporting events on flat-screen plasma TVs. Enjoy a wide selection of cocktails and casual dining options in a vibrant atmosphere.
Convenient Location and Facilities
Conveniently located in downtown Cleveland, our hotel is just steps away from major attractions like Cleveland Convention Center, Rocket Mortgage Field House, and the Rock & Roll Hall of Fame. With 17,918 sq. ft. of versatile meeting and event space, free WiFi in public areas, and a fitness center, we cater to all your needs.
Book now to experience unparalleled luxury and convenience at Cleveland Marriott Downtown at Key Tower.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
We came in from our event hungry and wanted to get some food, we were heading out when a guy from guest services asked what we were doing so we told him that we were going out to grab something to eat, so he had suggested to us that we could just stay in and order food from the app and have it delivered to the room, which turned out to be a big mistake, for starters the app made it super hard to order ( we had to go down to the front desk to see how to use the app, but they didn't know either and we were sent to the bar for help) so we were finally able order food through their app and were told it would be 25-35 minutes, over an hour later a bun showed up at the door without any other food, so we called down the front desk and they assured us our food was on the way, another 25 minutes went by before our food finally came, it was cold, the burger was missing a bun, my wife's sandwich looked as if someone had dunked it in water (super soggy), so we took it downstairs to the front desk where a manager said that he would take it off our bill and provide us with something to eat for our troubles, which we went hungry that night it has now been 2 months and every time we call customer service they just give me the run around instead of fixing the problem, one would think that being a Marriott that they would have better standards
Web site said free breakfast. That wasn't the case.
Free parking
The location was perfect to walk around downtown
Nothing
Rooms could be updated for price. You’re paying for convenience of location.
Rooms need to be updated
Our check in time said 4pm but we arrived early around 1 and it was ready!
This is a large and well located hotel in downtown Cleveland. My room was fine, with a strong wifi signal, a decent number of outlets and an adequate work space. The bathroom was small and the shower tub did not drain well. This is a fairly typical Marriott, and that is ok: I will be back again.
Everything about the hotel was good for the most part.
I didn't like that there wasn't a microwave in the room. There also could have been more lighting in the room.
Absolutely blown away by the check-in experience here — the organization level is unmatched, and I say that having traveled the world and stayed at more places than I can count. Huge shoutout to Thaymon, Matt, and Libby for making it seamless from the moment I walked in. Every detail was handled with real care and professionalism. This is what world-class hospitality looks like. Highly recommend!
Location was convenient.
Double beds should be queen beds.
The entire staff was amazing. Polite, smiling, and so helpful- special mention to TRISTAN the bellhop!!
The room was very clean and the beds were comfy.
I would recommend staying here.
No complaints
The staff members were kind, helpful and accommodating, especially when they were informed of the problem with our room.
It wasn’t the property’s fault; they were not informed by Booking.com that I had booked an accessible room, and none were available when I arrived.
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