Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Hard mattress
Small rooms
Unpleasant odor in bathroom

Categories

Cleanliness
6.91
Mentioned clean rooms, but also noted unpleasant odor in the bathroom.
Service
8.38
Consistently positive comments about friendly and helpful staff.
Location
8.92
Excellent location mentioned in multiple reviews.
Room Quality
6.87
Mentioned hard mattress and small rooms.
Amenities
7.4
Standard amenities provided, including hot water and AC.
Value for Money
7.86
Good value for money as per feedback.
Food and Beverage
7.91
Breakfast was mostly positive, though some items could improve.
Overall Experience
7.38
Guests had a reasonably pleasant stay with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:50

Property Description

Luxurious Accommodation

Ajour Hotel, nestled in the serene Aksay 4 district of Almaty, offers a luxurious stay with air-conditioned rooms featuring flat-screen TVs and a soothing sauna for relaxation. The classic decor and plush amenities ensure a comfortable retreat for guests.

Gastronomic Delights

Start your day with a delicious breakfast at the on-site café and unwind with refreshing drinks at the bar. Explore the nearby cafes to savor local culinary delights, adding a flavorful touch to your stay.

Convenient Location

Conveniently located within a short drive to Family Aqua Park and with easy access to transportation links, Ajour Hotel provides a perfect base to explore Almaty. Book your stay now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.7
Based on 99 reviews
Cleanliness: 6.91
Service: 8.38
Location: 8.92
Room Quality: 6.87
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 7.91
Overall Experience: 7.38
F
Fagiolo • solo_traveller • it
9
2026-08-27 • via Nuitee
H
Hendrikus • solo_traveller • nl
9
2026-08-25 • via Nuitee
Кочеванский • solo_traveller • kz
9
2026-08-22 • via Nuitee
K
Kaisei • solo_traveller • jp
10
2026-08-21 • via Nuitee
Шахмардан • solo_traveller • kz
10
2026-08-19 • via Nuitee
V
Veronika • solo_traveller • ru
10
2026-08-16 • via Nuitee
Алтын • family_with_children • kz
5
2026-08-10 • via Nuitee
T
Theault • solo_traveller • fr
8
2026-08-09 • via Nuitee
I
ilker • solo_traveller • gb
5
2026-08-09 • via Nuitee
A
Alexander • solo_traveller • de
8
Pros:

Very friendly and well run hotel, a bit dated, but everything works well. Away from the centre of town in a large residential district, but well connected with buses and metro. Quiet neiborhood.

Cons:

Standard room are a bit smallish, but deluxe rooms are comfortable. Simple, but nice breakfast. Very nice staff.

2026-08-03 • via Nuitee
M
Muratov • solo_traveller • uz
5
Cons:

Das Frühstück ist durftig

2026-08-03 • via Nuitee
V
VladLud • solo_traveller • ru
6
Cons:

Берут залог за минибар. Что мне потом с 5000 тенге делать, если я уезжаю в другую страну? Пропить/проесть? Что-то напутали с номерами и номер не был готов, предложили на несколько часов въехать в более дорогой, с последующим переездом в забронированный. Первый день на завтрак была яичницы с сосисками, но на второй день сосиски закончились, поэтому была только яичница. Несмотря на табличку на двери, уборки не было, хотя вечером видел прогуливающуюся по коридору горничную. Сами номера уже старые, которые как-то еще пытаются поддерживать в надлежащем состоянии.

2026-08-02 • via Nuitee
정 • solo_traveller • kr
7
2026-07-24 • via Nuitee
I
Isroilov • couple • uz
1
Pros:

the receptionist was very bad girl. i don't recommend anyone to have this experience

Cons:

the receptionist

2026-07-23 • via Nuitee
Саид • extended_group • uz
10
2026-07-21 • via Nuitee
A
Asylan • solo_traveller • kz
7
Pros:

Орналасқан орны жақсы екен.

Cons:

Администратор орыс әйел дөрекі.
Сервис нашар.
Халаттары ескі әрі жұқа.
Депозит алатындары жаман екен.

2026-07-21 • via Nuitee
K
Kaori • solo_traveller • jp
1
Cons:

I was shocked by how rude the receptionist was. She told me that the room I had booked was not available and said I could pay extra to move to a different room. However, the way she spoke to me and her overall attitude throughout the conversation were completely unacceptable.

The situation eventually turned into an argument. She refused to tell me her name, so I started recording a video. Only then did she finally give me her name. After that, she began recording me as well.

This is the worst customer service I have ever experienced at a hotel. I would definitely not recommend staying here.

2026-07-20 • via Nuitee
R
Rakhmikhudoev • solo_traveller • tj
9
2026-07-20 • via Nuitee
B
Bader • solo_traveller • kw
1
2026-07-20 • via Nuitee
A
Ananda • family_with_children • ae
6
Aside from this frustrating start, the rest of the team was wonderful, and the stay itself was highly enjoyable. I hope
Pros:

Overall, I had a very good experience at this hotel. The majority of the staff members were incredibly warm, welcoming, and attentive throughout my stay. They truly made an effort to ensure a comfortable visit.

Cons:

Unfortunately, the check-in process left a lot to be desired. Upon arrival, I was met with a negative attitude from a receptionist who insisted my breakfast wasn’t included, despite my booking clearly stating otherwise. Her demeanor was unwelcoming and lacked the pleasant hospitality you expect at check-in.
After an unnecessary argument, she double-checked the system and confirmed that breakfast was indeed included. While the issue was eventually resolved, what disappointed me most was the complete lack of an apology. There was no "sorry" for the inconvenience or for her oversight and lack of attention to detail.

2026-07-19 • via Nuitee