Mercure Brisbane King George Square

Hotels
•
Accor
7.5 (140 reviews)
King George Square, Corner Of Ann & Roma Streets, Brisbane, Queensland, 4000 , Brisbane , AU
61-7-32299111

listing image 1
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Facilities

Elevator
Fitness facilities
Conference space
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Porter/bellhop
Express check-out
Smoke-free property
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Excellent location / close to city attractions
Friendly and courteous staff (many reports)
Rooftop bar and gym available
Outdoor pool and convenient transport access
Good breakfast for some guests
Cons:
Rooms are tired / broken fixtures / poor maintenance
Cleanliness issues (mould, dirty hallways, unclean crockery)
Inconsistent food quality (cold entree, buffet issues)
Operational problems: slow/limited lifts, lengthy check-in
Serious service failure reported (double charge) and occasional rude staff

Categories

Cleanliness
4.5
Multiple reviews note mould in bathrooms, dirty hallways, unclean breakfast plates and poor maintenance of fixtures, indicating below-standard cleanliness.
Service
8.5
Mixed reports: several reviewers praise friendly, courteous staff and helpfulness, but others report rude breakfast staff, lengthy check-in, no drinking water unless requested, and a serious double-charge incident; overall staff generally helpful despite operational issues.
Location
10
Consistently praised across reviews (’great location’, ‘Location Location Location’, close to city hall and MCC), a clear strong point for the hotel.
Room Quality
5
Frequent comments about tired rooms: cracked sinks, missing carpet pile, broken curtains, loose toilet seats and poor patchwork in showers — room condition is noticeably degraded.
Amenities
8.5
Guests mention a nice gym, rooftop bar and outdoor pool; however some report the pool was poor and lifts often out of service. Overall amenities are good but with operational/maintenance issues.
Value for Money
7.5
Several guests state the hotel is acceptable or good for the price and sufficient for last-minute stays, though others feel photos are misleading and issues reduce perceived value.
Food and Beverage
6.5
Breakfast reviews vary from ‘excellent’ to ‘average’ with complaints about unclean crockery and occasionally cold dishes; inconsistent F&B experience.
Overall Experience
9.5
Despite maintenance and cleanliness issues, many guests highlight the excellent location, helpful staff and amenities (rooftop bar, gym) and indicate they would stay again, producing a generally positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Luxurious Amenities
Enjoy the outdoor pool, fitness center, and bar/lounge at Mercure Brisbane King George Square. Additionally, indulge in delicious meals at the Goldfinch Restaurant and unwind with 24-hour room service.

Convenient Features
Stay connected with wired and wireless internet access, take advantage of concierge services, and utilize the business center for your needs during your stay.

Prime Location
Centrally located in Brisbane, steps away from City Hall Clock Tower and Queen Street Mall, Mercure Brisbane King George Square offers easy access to popular attractions and landmarks.

Book your stay at Mercure Brisbane King George Square for a luxurious and convenient experience in the heart of Brisbane!

Important information:

  • Pool access available from 5:00 AM to 7:00 PM.
  • Up to 2 children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BNE

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

7.5
Based on 140 reviews
Cleanliness: 4.5
Service: 8.5
Location: 10
Room Quality: 5
Amenities: 8.5
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 9.5
F
Faheem • family
2
Pros:

Stayed for 2 nights. Service was terrible, no drinking water unless requested in person. Quote old building, maps on doors and disappointing service.

2025-10-11 • via Nuitee
M
Matthew
4
Pros:

Hotel staff are friendly and courteous and the breakfast buffet was excellent. Certain parts of the hotel are not in an acceptable condition however. Carpet on level 13 has numerous patches in the halls and in the room where carpet pile is missing and there are moths flying around.

2025-10-09 • via Nuitee
S
Sharon
8
Pros:

Good

2025-10-08 • via Nuitee
R
Renae
10
Pros:

Will definitely stay again.

2025-10-04 • via Nuitee
M
Michael • family
10
Pros:

.

2025-10-04 • via Nuitee
G
Geoffery • partner
6
Pros:

Felt the hotel was very tired. Breakfast on Sunday there were no ceramic mugs and when I asked a staff member they said there are no more you will have to use a takeaway mug …. Not good enough! Asked another if we could have dinner forks to eat our breakfast was looked at as if I was stupid … “what’s wrong with the one you have?” (It was a small dessert fork that they had set the table with). Dinner on Saturday night my entree was cold (seared scallops with roasted cauliflower - I would have thought this should have been hot! The hotel though is in a great position, is easy to get to if driving to Brisbane and we will stay there again. Are there rooms that have “walk in showers” - as one gets older stepping up and into a bath to shower is NOT good. Thank you.

2025-09-21 • via Nuitee
N
Norma
10
Pros:

Great location.

2025-09-04 • via Nuitee
R
Robert
10
Pros:

Location Location Location, spot on spot, maybe getting a little tired, but has what you need, and great staff.

2025-09-02 • via Nuitee
A
Angelo • family_with_children
4
Pros:

Bfast buffet is average. Room I was given is old and rundown.

2025-09-02 • via Nuitee
J
Jo • family
6
Pros:

Check-in was lenghty, waited about 20-25 mins, having same reception to Check-in both properties isnt efficient, but the staff were doing their best. Rooms are not sound proof, elevators are very slow.
Overall we needed accommodation at last minute and Mecure was sufficient.

2025-08-29 • via Nuitee
P
Pauline • family
2
Pros:

We were charged for the room twice which left my account overdrawn and lost my whole pension due to this fact there has been no resolution with the macure hotel whatsoever

2025-08-23 • via Nuitee
Q
Queenie • family
4
Pros:

The rooms were very tired with broken fixtures. The bathroom had a cracked sink, mould between the sink and the bench, the toilet seat was loose and moved when you sat on it, the toilet roll holder was falling off the wall, the shower had very poor patch work and no shelving. The hotel has moved to pump packs for soap etc and they aren’t refilled so ours ran out mid stay and wasn’t replaced by housekeeping.
Curtains in the rooms were broken and the control panel for the air conditioning was broken. The aircon also didn’t circulate in the room resulting in one bed being very hot and the other receiving all the cold air.
Hallways were dirty, plates and crockery in the buffet breakfast were unclean.
Often only one of the three lifts was “working” resulting in lengthy waits and the screens in the lift to show floor number either didn’t work at all or displayed wrong information.
Overall the hotel was in poor condition compared to others in the same price point and believe the photos shared by the hotel are misleading.

2025-08-16 • via Nuitee
I
Isa
10
Excellent location
Pros:

Great location comfortable room

2025-08-15 • via Nuitee
A
Anna and Rob
8
Pros:

Nice n close to the city hall

2025-08-07 • via Nuitee
V
Verified traveler
6
Okay. NOT Southbank as described.
Pros:

Pool was poor.

2025-07-17 • via Nuitee
P
Phillip • partner
8
Pros:

Nice enough hotel, but could do with a bit of TLC, but good enough at that price point. Great location, and easy access to public transport. I would stay there again.

2025-07-13 • via Nuitee
M
Matthew
8
Pros:

Convenient to the MCC which was great. Nice gym and outdoor pool with friendly staff. Room/bathroom/general facilities would benefit from a revitalisation

2025-07-10 • via Nuitee
R
Ron
6
Pros:

Realy enjoyed the roof top Bar also Breakfast thank you

2025-07-01 • via Nuitee
K
Karen • friends
4
Pros:

Very poor customer service from Front desk. Waited over 3 hours for maintenance to come look at our air conditioner and then we asked to be moved rooms. No apologies or any sense of care by the staff

2025-06-27 • via Nuitee
T
Tania
10
Pros:

Very nice

2025-06-22 • via Nuitee