Hampton Inn & Suites San Juan

Hotels
•
Hampton Inn
9 (1381 reviews)
6530 Isla Verde Avenue , San Juan , pr

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Clean rooms
Cons:
Inconsistent room cleaning
Some amenities were lacking

Categories

Cleanliness
8.09
There were mentions of unclean bathrooms and infrequent room cleaning.
Service
10
Exceptional hospitality and friendly staff throughout the stay.
Location
9.56
Perfect location with a variety of nearby restaurants and easy access to the beach.
Room Quality
8.6
Rooms were generally well maintained, but some specific issues like small towels and uncomfortable beds were noted.
Amenities
9.05
Good amenities including a pool area and breakfast; however, some items lacked variety.
Value for Money
9.08
Reasonably priced for the location, though some amenities did not justify extra fees.
Food and Beverage
8.04
Breakfast items were often cold and lacked variety, with some complaints about food quality.
Overall Experience
9.59
Overall a highly enjoyable stay with minor issues, but it would not deter a return visit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 19:47

Property Description

Convenient Location

Located just 1 km from Luis Muñoz Marín International Airport, the Hampton Inn in Isla Verde, San Juan offers easy access for travelers. Explore nearby attractions like Old San Juan and the Puerto Rico Convention Center.

Modern Amenities

Enjoy free WiFi, an outdoor pool with a swim-up bar, and classic guest rooms equipped with a flat-screen TV, refrigerator, and coffee maker. Indulge in American cuisine at Guacamayo Pool Bar & Grill and start your day with a hot breakfast.

Fitness and Business Facilities

Stay active at the on-site gym with floor-to-ceiling mirrors or take care of work at the business center. With dry cleaning services available, the Hampton Inn ensures a comfortable and productive stay.

Book your stay at Hampton Inn & Suites San Juan for a perfect blend of convenience and comfort.

Important information:

Please note that a resort charge will be added to the rate and includes:

-2-hour manager reception (Mondays through Fridays)
-daily evening snacks
-pool and beach toys and towels and coolers
-nearby Casino match bet coupon
-poolside activities (select days and times)
-remote wireless printing and scanningGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 16 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1381 reviews
Cleanliness: 8.09
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 9.05
Value for Money: 9.08
Food and Beverage: 8.04
Overall Experience: 9.59
W
Willis • couple • vi
9
Pros:

room, breakfast

2026-05-23 • via Nuitee
N
Nieves • solo_traveller • us
5
2026-05-20 • via Nuitee
Z
Zarys1103 • solo_traveller • pr
10
2026-05-20 • via Nuitee
Z
zoraida • couple • us
7
Pros:

Location is perfect

Breakfast is ok

Cons:

We were there for two nights. No room service. Requested towels and tissue. We were gone all day. Called when we got back to the room no answer.
Had to go the help desk twice to get them. I thought that to be poor service.

2026-05-19 • via Nuitee
I
Ion • solo_traveller • es
8
2026-05-19 • via Nuitee
R
Reveron • solo_traveller • pr
10
Pros:

El servicio el trato del personal

2026-05-18 • via Nuitee
M
Milagros • solo_traveller • us
7
2026-05-17 • via Nuitee
J
Jessica • couple • us
10
2026-05-16 • via Nuitee
D
Daniel • extended_group • ar
9
2026-05-13 • via Nuitee
W
Wandaliz • solo_traveller • us
10
2026-05-06 • via Nuitee
V
Virginia • solo_traveller • do
2
2026-05-05 • via Nuitee
D
D • solo_traveller • ca
7
Pros:

Emplacement, sécurité, décors, piscine.
La salle de bain était impeccable!

Cons:

La climatisation était très forte. Il faisait froid.
Le service du petit déjeuner était avec des assiettes et couverts jetables. C'est un peu dommage.
Les coussins du sofa-Lit étaient tachés.

2026-05-04 • via Nuitee
G
Gina • solo_traveller • us
9
2026-05-03 • via Nuitee
M
Melinda • family_with_children • us
8
Clean, comfortable, and enjoyable!
Pros:

Staff was friendly and our kids enjoyed the pool while we waited for the room to be ready. Our flight was incredibly early the next morning so the location and proximity to airport made things easy.

Cons:

Decor is a bit dated and tired, but everything was clean and welcoming.

2026-05-01 • via Nuitee
F
Fred • couple • us
9
Pros:

Close to SJU

2026-04-29 • via Nuitee
M
Maricela • solo_traveller • pr
8
My mini vacation in Hampton Hotel, isla Verde.
Pros:

There were two staff members who may our stay super enjoyable: Mr. Alberto from the kitchen and Ms. Stephanie from the front desk. They are amazing people. When I got there, they assigned us a room that has a very high level of noise. My brother could not sleep the whole night and I could sleep because I have a problem with my back and was in pain the whole night because the bed was very uncomfortable. We asked for a room change. They gave us a lower room with not noise and Stephanie managed to find me a memory foam mattress. So we were happy with our room. Meanwhile, Mr. Alberto who is the chef from the kitchen heard that we can no consume pork as part of our diet. He took the time to prepare for us every single morning turkey saugeges or turkey bacon for breakfast. He is an amazing person and should be recognize for the way he treats guests. I would definitely stay there again. The staff from the restaurant by the pool were also very nice! Kudos to them.

Cons:

The fact that they didnot make my bed one day because they claimed that's the hotel policy. They said that they make it every other day. I went to the front desk and I requested a change.i told them that if I paid the same amount every day, I expect the full service every day. They send a person to do my room every day after that.

2026-04-29 • via Nuitee
B
Brian • solo_traveller • us
4
Pleasant - could have been better with little to NO effort.
Pros:

Noise from the airplanes taking off from the airport was unexpectedly loud early in the morning. If my room was on the other side of the hallway i suspect it would NOT be an issue. Suggestion: book all rooms away from the airport side of the building FIRST. No reason to put guests in the loudest rooms in the building until required based on occupancy.

Common sense for anyone in the hospitality business interested in ensuring the highest rated guest experience possible.

Cons:

Suggestion: book all rooms away from the airport side of the building FIRST. No reason to put guests in the loudest rooms in the building until required based on occupancy.

Common sense for anyone in the hospitality business interested in ensuring the highest rated guest experience possible.

2026-04-28 • via Nuitee
B
BoricuaKansas • Family • Olathe, Kansas
8
Noisy
Pros:

The hotel is okay, but be aware that because it's close to the airport, there is a constant sound of planes until early evening.

2026-04-22 • via Tripadvisor
A
Anna • solo_traveller • us
7
SJU Short Stay
Pros:

Very conveniently close to the Luis Muñoz Marin (SJU) airport. Very clean rooms. Full breakfast available in the ample dining area. Close to local restaurants and shops. Staff are attentive and friendly. Because of our short (one night) stay, we weren't able to visit the pool area but it looked inviting.

Cons:

With the understanding that anything close to an airport carries a steep price, the hotel could offer a few more amenities, such as a better in-room coffee maker and a microwave besides the mini fridge. Additional hooks in the bathroom would be helpful.

2026-04-21 • via Nuitee
A
Ann Julene • extended_group • us
9
2026-04-20 • via Nuitee