Hampton Inn & Suites San Juan

Hotels
•
Hampton Inn
9 (1389 reviews)
6530 Isla Verde Avenue , San Juan , pr

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Clean rooms
Cons:
Inconsistent room cleaning
Some amenities were lacking

Categories

Cleanliness
8.09
There were mentions of unclean bathrooms and infrequent room cleaning.
Service
10
Exceptional hospitality and friendly staff throughout the stay.
Location
9.56
Perfect location with a variety of nearby restaurants and easy access to the beach.
Room Quality
8.6
Rooms were generally well maintained, but some specific issues like small towels and uncomfortable beds were noted.
Amenities
9.05
Good amenities including a pool area and breakfast; however, some items lacked variety.
Value for Money
9.08
Reasonably priced for the location, though some amenities did not justify extra fees.
Food and Beverage
8.04
Breakfast items were often cold and lacked variety, with some complaints about food quality.
Overall Experience
9.59
Overall a highly enjoyable stay with minor issues, but it would not deter a return visit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 19:47

Property Description

Convenient Location

Located just 1 km from Luis Muñoz Marín International Airport, the Hampton Inn in Isla Verde, San Juan offers easy access for travelers. Explore nearby attractions like Old San Juan and the Puerto Rico Convention Center.

Modern Amenities

Enjoy free WiFi, an outdoor pool with a swim-up bar, and classic guest rooms equipped with a flat-screen TV, refrigerator, and coffee maker. Indulge in American cuisine at Guacamayo Pool Bar & Grill and start your day with a hot breakfast.

Fitness and Business Facilities

Stay active at the on-site gym with floor-to-ceiling mirrors or take care of work at the business center. With dry cleaning services available, the Hampton Inn ensures a comfortable and productive stay.

Book your stay at Hampton Inn & Suites San Juan for a perfect blend of convenience and comfort.

Important information:

Please note that a resort charge will be added to the rate and includes:

-2-hour manager reception (Mondays through Fridays)
-daily evening snacks
-pool and beach toys and towels and coolers
-nearby Casino match bet coupon
-poolside activities (select days and times)
-remote wireless printing and scanningGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 16 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1389 reviews
Cleanliness: 8.09
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 9.05
Value for Money: 9.08
Food and Beverage: 8.04
Overall Experience: 9.59
M
Mayra Alejandra • couple • co
9
Pros:

Mucho

Cons:

El desayuno no me gustó tanto

2026-06-20 • via Nuitee
P
Pamela • couple • us
10
Fun & exciting
Pros:

Staff was very friendly.

2026-06-19 • via Nuitee
C
Carmona • solo_traveller • us
10
Pros:

Nuestra experiencia fue excelente. Todo el personal fue muy amable, atento y servicial durante nuestra estadía. Nos encantó el área del desayuno buffet, ya que contaba con una gran variedad de opciones para todos los gustos. También apreciamos mucho que hubiera café y chocolate caliente disponibles durante todo el día.

El área de la piscina es hermosa, cómoda y perfecta para relajarse. En general, todo superó nuestras expectativas y disfrutamos muchísimo nuestra estadía. ¡Sin duda volveríamos y lo recomendamos!

Cons:

Como único detalle, nos hubiera gustado que las camas fueran un poco más amplias para mayor comodidad.

2026-06-19 • via Nuitee
N
Noemí • family_with_children • pr
10
Para despejarse, relax
Pros:

La Sala de la habitation, piscina

2026-06-18 • via Nuitee
D
DIANE • family_with_children • pr
5
Pros:

Location cooling systems in room

Cons:

Beds were too hard in need of new pillows

2026-06-17 • via Nuitee
I
Israel • couple • pr
10
2026-06-15 • via Nuitee
M
Maira • couple • us
10
2026-06-14 • via Nuitee
D
David • solo_traveller • us
10
Great
2026-06-12 • via Nuitee
Y
Yashira • extended_group • us
10
2026-06-11 • via Nuitee
O
O8215VRdannyc • Solo travel
2
This is not how you treat your customers...
Pros:

This review isn't a reflection of the facility itself bc I never wound up staying. My cat almost died... and I had to cancel my trip to care for her and keep her alive. Even though I called on the cancellation date ... but just a few hours behind the deadline...not only was the customer service rep innappropriate about his inquiry into the nature of my emergency... but was then dismissive about it when I shared my story. He said "Was it your mom? oh... oh it was your cat... no we cant refund that". Pet parents know... they are members of our family!!! I offered to share proof/documentation of the emergency care visits, I said I would rebook later and accept a limited time credit, a partial credit ANYTHING. I begged, indicating that I was ONLY a few hours late to the cutoff. He just dismissed me and said no refund. It's funny, I spoke with several AI chatbots before being transferred to a human... and I was sure the human would understand and help. Nope. It's all about $$$ to big chains like this. I had a multipart trip planned, so I had to make quite a few phonecalls that day. Every single other hotel and airline I had to call that day to cancel treated me with empathy, and like they valued my business. The other customer service reps gladly helped me to get a full refund/credit (one had already even processed my card... I was DAYS past the refund cutoff... still got a full hotel credit). The other establishments actually showed compassion. I travel alot, and because of this experience I will NEVER CHOOSE HAMPTON INN OR HILTON PROPERTIES AGAIN and will share this story with as many people as I can.. If anyone from the company sees this... shame on you... you should value your customers and treat them like valued customers... and with a little more empathy. Business is business.. and I get that... but being a good human being matters.

2026-06-10 • via Tripadvisor
Y
Yolimar • solo_traveller • pr
10
2026-06-10 • via Nuitee
M
Mayra • couple • pr
10
Excelente todo
Pros:

Excelente

Cons:

Nada

2026-06-09 • via Nuitee
P
Pabon • solo_traveller • pr
6
Camas de piedra o roca
Pros:

La ubicación al lugar donde tenia la actividad

Cons:

Las camas , parece que dormí en cima de una roca

2026-06-06 • via Nuitee
J
Jose Luis • family_with_children • pr
9
Buena
Pros:

El desayuno

Cons:

El ruido de aviones

2026-06-05 • via Nuitee
M
Maria • family_with_children • us
10
Awesome
Pros:

Loved the stay…happy hour is also a plus…breakfast was great different everyday that we were there. Staff was very helpful..will stay again

Cons:

Nothing

2026-06-03 • via Nuitee
M
Maria • solo_traveller • us
10
Pros:

The location is ideal for dining and access to several beaches. Nice addition of happy hour and breakfast.

2026-05-31 • via Nuitee
Q
Quiñones • solo_traveller • pr
9
2026-05-31 • via Nuitee
J
Juan • couple • pr
10
Hampton nuestro preferido en Isla Verde
Pros:

Todo excelente .

Cons:

Nada nos disgustó. Hemos repetido varias veces y siempre excelente.

2026-05-26 • via Nuitee
S
Stephannie • family_with_children • pr
10
Excelente servicio
Pros:

La limpieza los cuarto todos y el trato excelente

Cons:

N/A

2026-05-26 • via Nuitee
M
Maria C • solo_traveller • pr
8
2026-05-25 • via Nuitee