Sonesta ES Suites Flagstaff

Stairs to get to room and all the luggage in and out was a hassle.

Really old and run down furnishings and wall paint

Couch very uncomfortable.

This place a ALOT OF POTENTIAL! A little TLC to some details, give maintenance what they need, and maybe some training classes to all other staff. They will be rite on track! They have a REAL GEM IN WARREN!
#give him a raise
I sat quietly and watched this man for over a week, genuinely care and try to get this property to where it needs to be with what he can! GIVE THAT MAN WHAT HE NEEDS TO GET THIS PROPERTY WHERE IT CAN BE!! !! He's A FANTASTIC EMPLOYEE ! THE *BEST* EMPLOYEE OUT OF ALL THE STAFF I INQUIRED DURING MY STAY ( over a week) ! HE GENUINELY CARES. I CAN RESPECT A MAN THAT HAS A PROBLEM IN FRONT OF HIM AND DOES WHAT HE CAN TO RESOLVE IT WITH A POSITIVE ATTITUDE!

As far as the property details, what they offer such as breakfast,dog friendly, kitchenette, they met the standard they posted. like I said its the small things that need attention, I needed extra pillows, It was no issue getting them but they were dirty.. I wasn't the only one I had over heard another man say he received dirty extra towels. I was a bit disappointed to hear not 1 out of the 3 assisted swimming chairs weren't working . I had plans for my cousins & I to have a " COUSINS DAY" at the pool, One of which needed a assisted chair. ( He has muscular dystrophy disorder.) I think those carpets need to be deep cleaned after every stay given it's a dog friendly location and or require dogs to be kept in kennels during their stay. You could see where other dogs had had accidents on the carpet. I also think that it would be beneficial to have those dog bag dispensers located in more than one location outside. Our cable wasn't working the first few days due to a bad box. and the rails on the closet weren't screwed in and fell on my babies foot. ..IT WAS The ATTENTION TO DETAILS that needed work. but the staff that keeps the grounds were always hard at work, the front office staff was always there some were dull and not inviting, all met their job...

Our toilet in our room did not properly work, we had called front desk about it to get it fixed and they said they would get someone to check it out but no one ever came. So then we had to constantly keep refilling the roller with water just so that it would flush. We had to keep doing this all three nights of our stay.

dirty mismatched threadbare carpeting, dirty outside entrance, dirty room walls, worn sofa and ottoman

Pull out couch was very worn out

Es liegt wirklich am Küchen Personal, an dem einen Tag schmeckt der Kaffee hervorragend und am anderen fällst du am Tisch um zu stark zu bitter für mich 3 Tage ungenießbar 🤕🤕ansonsten US Frühstück. Zumindest bei mir funktioniert das kostenlose WLAN erst ab 6 oder 7 Uhr sehr merkwürdig.

Extremely run down and dated. Updating needed!!

The couch had absolutely no cushion at all. The cover over it makes it look comfortable then you sit on it and it’s hard. Also for me the tv was so far away from the bed. Either move it to the middle of the room or a bigger tv.

The place was outdated needs to be updated

Staff told me in the beginning that they only clean once a week, that I had to take out trash to dumpster and clean myself.just had a bad experience never staying there again

Now, I rarely leave a review but what really rub me the wrong way was the $5 a day you have to pay for parking. No where does it say when you book the place that you have to pay for parking. No one even told me on property ethier. I’m thankful that I read it in their welcome brochure because that’s how I found out. Then, I ask the front desk and they confirmed that it was true. Very shady honestly. I don’t mind paying but atleast give me the option to decided if I want to book the hotel with that in mind. Also, our sheets were dirty and had dirt stains on them. There was also a hand towel left in the middle of the hallway for our entire week there. Kinda gross honestly. This place has huge potential but definitely needs to be maintain a lot better. Limited items in the kitchenette which doesn’t bother me at all but what kinda throws me off is that it looked like they bought a complete set for their kitchen items and just divided up between the rooms on the same floor because I use one of their containers to store food and the lid was mismatch and didn’t fit the container. 🤣🤣

The rooms where we were located the lighting was horrible there was not light to se and we almost tripped over the cement due to the lighting . The rooms were dirty full with hair, the pool was very dirty as well, and the fact the we have to pay for parking for me was definitely a red flag.