Sonesta ES Suites Flagstaff

Now, I rarely leave a review but what really rub me the wrong way was the $5 a day you have to pay for parking. No where does it say when you book the place that you have to pay for parking. No one even told me on property ethier. I’m thankful that I read it in their welcome brochure because that’s how I found out. Then, I ask the front desk and they confirmed that it was true. Very shady honestly. I don’t mind paying but atleast give me the option to decided if I want to book the hotel with that in mind. Also, our sheets were dirty and had dirt stains on them. There was also a hand towel left in the middle of the hallway for our entire week there. Kinda gross honestly. This place has huge potential but definitely needs to be maintain a lot better. Limited items in the kitchenette which doesn’t bother me at all but what kinda throws me off is that it looked like they bought a complete set for their kitchen items and just divided up between the rooms on the same floor because I use one of their containers to store food and the lid was mismatch and didn’t fit the container. 🤣🤣

The rooms where we were located the lighting was horrible there was not light to se and we almost tripped over the cement due to the lighting . The rooms were dirty full with hair, the pool was very dirty as well, and the fact the we have to pay for parking for me was definitely a red flag.

The property was really dated and the lights were out in the hallway. I had to use a flashlight to walk upstairs and find my room. Looked like a cat used the couch as a scratching post. People smoking outside our door made our room smell like cigarettes. The popcorn ceiling was turning brown near the ac vent

Replacing towels and removing the trash do your own while you stay.

Breakfast was very good first day but second day we found piece of plastic in the eggs and no coffee replacement so got only leftovers even when requested nobody came back to refill with fresh coffee

My microwave went bad they moved us to up stairs and my wife is handicap

We were disappointed about not using the fireplace, but understood the policy. Hopefully, we can return during the “fireplace season”. I thought it strange to pay for parking, that was a surprise and unexpected. We thought it was time to replace the sleeper couch in the room, although the room was clean and looked updated, the old furniture gave off a “grundgy vibe”. We got used to it, but we didn’t expect the rooms to be separated into buildings, like an apartment complex. We thought about the challenges customers could face in the winter. Traveling and living in the Midwest, hotels with room suites were all enclosed.

There was blood on the bed and the curtains from the last people.

50 dollars was taken from me for insurance if anything happened to the room, I was informed that it would be given back in a few days, but there is no recurrence that they will actually give it back, even if the room is fine.

When I told them about the blood, there was no discount or anything for this disgusting inconvenience, just an offer to move rooms after we just unpacked everything or new sheets that we would have to put on ourselves.

The experience was very poor

Room was dusty started coughing. Second night change room was put in back room a little better

Room was disgustingly dirty, staff refused to clean it or bring clean towels etc. we stayed 5 days

Small couch in sitting area was worn down enough where there was no padding on the seat. Front door really needs weather stripping. I took a picture with room completely darkened and you can clearly see daylight around the door letting in lots of bugs and spiders. The door is locked shut in this picture. Window sills inside were full of bugs.

Furniture was outdated and worn.

would prefer a standard 1 or 2 qt pot in addition to what was there.

The couch was terrible, very hard and unfortunately had a cover on it to cover the fact it was old. The chair and ottoman was fake and was cracking and peeling everywhere so the furniture needs a refresher for sure.

The door kind of slammed

pool lounge chairs were ripped. Hard to lay on them.