Almacruz Hotel y Centro de Convenciones (Ex Galerías)

Hotels
8.3 (4000 reviews)
San Antonio 65 , Santiago , cl
+56224707400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Staff hospitality
Good location
Spacious rooms
Cons:
Cleanliness issues
Poor service incident
Food quality concerns

Categories

Cleanliness
7.38
Some reviews mention poor cleanliness, especially in hallways and common areas.
Service
9.35
Overall positive feedback about staff attentiveness, though there are some complaints about specific incidents.
Location
9.39
Several reviews highlight the excellent location, particularly in relation to attractions.
Room Quality
8.34
Generally spacious and comfortable rooms, but issues with shower pressure noted.
Amenities
8.37
Good amenities are mentioned, but some are not well maintained.
Value for Money
7.83
Mixed feedback on pricing, with concerns about additional charges compared to local restaurants.
Food and Beverage
7.38
Some complaints regarding the quality and variety of food options.
Overall Experience
8.35
Varied experiences with some positive aspects, but significant issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:05

Property Description

Historic Setting and Unique Features

Almacruz Hotel y Centro de Convenciones (Ex Galerías) welcomes you to a historic setting in Santiago city. Explore the outdoor swimming pool on the 6th floor, a wine cellar, and enjoy cultural tours.

Comfort and Amenities

Experience comfort in every room with heating, air conditioning, and sound-proof double-pane windows. Each room is equipped with a work desk and cable TV for your convenience.

Fine Dining and Relaxation

Indulge in Chilean cuisine at the Vichuquén Restaurant, known for its exquisite dishes and wine selection. After a long day, unwind at the Make Make Bar with pool views, offering a perfect setting to relax and enjoy your stay.

Book your stay at Almacruz Hotel y Centro de Convenciones (Ex Galerías) for a memorable experience in Santiago.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

When booking 10 or more rooms, please note that different conditions and prices may apply.

If payment is made in cash, we ask that the banknotes be in good condition (no stains, stamps, scratches, or tears).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 4000 reviews
Cleanliness: 7.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 7.38
Overall Experience: 8.35
A
Andrade • couple • br
10
2026-07-04 • via Nuitee
L
Leslie • extended_group • cl
8
Pros:

Lindo, limpio y calientito.

Cons:

Estacionamiento a tres cuadras.

2026-07-03 • via Nuitee
R
rodriguez • family_with_children • cl
10
Comfort y seguridad
Pros:

Es la segunda vez me hospedo en el hotel alma cruz y fue excelente, en verdad me encanta lo encuentro muy seguro aparte la atención es buenísima

Cons:

nada

2026-07-03 • via Nuitee
N
Nova Cotal • couple • es
8
Confortable
Pros:

Está limpio, ordenado, bien ubicado y quienes nos atendieron fueron muy amables y amigables

Cons:

Al momento de concretar la reserva el personal a cargo de atender y mensajes y llamadas no respondió ni atendió mis demandas

2026-07-03 • via Nuitee
J
Jorge • family_with_children • co
10
2026-07-02 • via Nuitee
L
Luis • couple • cl
6
2026-07-02 • via Nuitee
Y
Yessica • solo_traveller • cl
10
2026-07-02 • via Nuitee
W
Walter • couple • au
9
Pros:

N/a

Cons:

N/a

2026-06-30 • via Nuitee
D
David • family_with_children • cl
8
Ojo con el baño....
Pros:

Estaba muy limpio y ordenado.

Cons:

El baño. Los insumos estaban incompletos, el secador de pelo, no funciona... y la tina de baño se llenaba, por completo. No tiene buen desagüe de las aguas... después de bañarse la tina se demoraba al rededor de 30 a 40 min en desagüar.

2026-06-30 • via Nuitee
I
Iris • extended_group • cr
10
Supero mis expectativas
Pros:

La ubicación a todas los lugares emblemáticos de Santiago !!!

2026-06-30 • via Nuitee
C
Concha • family_with_children • cl
9
Buen lugar hospedarse y pasar unos días de vacaciones en la ciudad
Pros:

desayuno muy bueno y la ubicación, ideal para recorrer la ciudad

Cons:

todo bien

2026-06-30 • via Nuitee
F
Fernanda • solo_traveller • cl
8
Pros:

Desayuno buffet

Cons:

No hay variedad en la cena

2026-06-29 • via Nuitee
N
Natalia • solo_traveller • cl
10
2026-06-29 • via Nuitee
A
andres • couple • cl
3
Mala
Cons:

Cama sucia con pelo manchas en todos lados, no tenian sabana bajera y pusieron otra sabana nomas

2026-06-29 • via Nuitee
A
André • family_with_children • de
8
Pros:

- die Inneneinrichtung des Hotels mit dem Gemälde weiß sehr zu gefallen
- alles war sauber und zufriedenstellend
- sehr nette Mitarbeiter
- die Betten waren bequem
- zentrale Lage
- Frühstück war ebenfalls sehr gut

Cons:

- die Pool ist im Winter leider nicht beheizt
- das Badezimmer wirkte etwas alt

2026-06-29 • via Nuitee
D
Duran • solo_traveller • cl
10
2026-06-28 • via Nuitee
C
CAROLINA • solo_traveller • cl
9
Buen hotel
Pros:

Buen hotel y buena atención cómoda las habitaciones , exelente desayuno y comida del restaurante

Cons:

El estacionamiento no está en el hotel lo que lo hace un poco incómodo y las habitaciones no estaba tan limpias como lo esperaba , se nos cayó algo cerca de la cama y habían cosas de pasajeros anteriores y el piso sucio

2026-06-28 • via Nuitee
V
Vanessa • solo_traveller • br
10
Pros:

Kind staff and excellent breakfast

Cons:

From my room o could hear a lot of noise coming from the reception early in the morning

2026-06-27 • via Nuitee
M
Moyra • family_with_children • cl
10
Disfrutar y agradecer un hotel que valoriza y enseña nuestras culturas
Pros:

Todo... desayuno buffet muy variado, baño camas muy amplias y cómodas para compartir sin gasto extra con niñez acompañante , perfecta la ecuación costo/ beneficio... destacando la decoración y ambientaciòn del hotal donde sus salones son verdaderos museos que muestran y valorizan las culturas mapuche y rapanui..mi nieta estuvo fascinada observando las gigantes figuras talladas, tinajas, artesanías..

Cons:

hum nada..

2026-06-27 • via Nuitee
J
Juan • family_with_children • cl
8
Buena
Pros:

Comida y entorno

Cons:

Cierre de espacios públicos muy temprano y mala calefacción en las habitaciones

2026-06-26 • via Nuitee