Almacruz Hotel y Centro de Convenciones (Ex Galerías)

Hotels
8.3 (4104 reviews)
San Antonio 65 , Santiago , CL
+56 2 2470 7400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Staff hospitality
Good location
Spacious rooms
Cons:
Cleanliness issues
Poor service incident
Food quality concerns

Categories

Cleanliness
7.38
Some reviews mention poor cleanliness, especially in hallways and common areas.
Service
9.35
Overall positive feedback about staff attentiveness, though there are some complaints about specific incidents.
Location
9.39
Several reviews highlight the excellent location, particularly in relation to attractions.
Room Quality
8.34
Generally spacious and comfortable rooms, but issues with shower pressure noted.
Amenities
8.37
Good amenities are mentioned, but some are not well maintained.
Value for Money
7.83
Mixed feedback on pricing, with concerns about additional charges compared to local restaurants.
Food and Beverage
7.38
Some complaints regarding the quality and variety of food options.
Overall Experience
8.35
Varied experiences with some positive aspects, but significant issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:05

Property Description

Historic Setting and Unique Features

Almacruz Hotel y Centro de Convenciones (Ex Galerías) welcomes you to a historic setting in Santiago city. Explore the outdoor swimming pool on the 6th floor, a wine cellar, and enjoy cultural tours.

Comfort and Amenities

Experience comfort in every room with heating, air conditioning, and sound-proof double-pane windows. Each room is equipped with a work desk and cable TV for your convenience.

Fine Dining and Relaxation

Indulge in Chilean cuisine at the Vichuquén Restaurant, known for its exquisite dishes and wine selection. After a long day, unwind at the Make Make Bar with pool views, offering a perfect setting to relax and enjoy your stay.

Book your stay at Almacruz Hotel y Centro de Convenciones (Ex Galerías) for a memorable experience in Santiago.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

When booking 10 or more rooms, please note that different conditions and prices may apply.

If payment is made in cash, we ask that the banknotes be in good condition (no stains, stamps, scratches, or tears).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.3
Based on 4104 reviews
Cleanliness: 7.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 7.38
Overall Experience: 8.35
T
tommy • couple • no
8
Alt som forventet mtp prisen jeg betalte
Pros:

Beliggenheten

Cons:

Begynner å bli slitt på rommene

2026-10-14 • via Nuitee
M
Martina Pradenas • solo_traveller • cl
8
Pros:

El hotel tiene una decoración muy bonita y el personal muy amable. Muy limpio.

Cons:

Las camas eran muy blandas para mi gusto personal, pero todo bien.

2026-10-13 • via Nuitee
H
Hidalgo • family_with_children • cl
9
Gran experiencia
Pros:

La cama

Cons:

Atención en el check out

2026-10-13 • via Nuitee
M
Mark • couple • gb
9
2026-10-13 • via Nuitee
S
Stephan • couple • de
8
2026-10-13 • via Nuitee
M
Mark • couple • gb
9
2026-10-13 • via Nuitee
F
felix • family_with_children • cl
6
regular
Pros:

las camas

Cons:

el area de piscina

2026-10-12 • via Nuitee
N
Nelys Ramírez Faur • couple • cu
10
escapada romántica fantástica
Pros:

desayuno bufet bueno, ubicación bien cercano a todo

Cons:

solo que me dio mala impresión ver la piscina con el agua verde al estar fuera de temporada yo iba con ganar de mojar los pies, pero nada que no se pueda solucionar.

2026-10-12 • via Nuitee
G
Gisela Del Carmen • family_with_children • cl
10
Perfecto
Pros:

El hotel muy lindo la decoración hermosa , sus instalaciones limpias nos encantó , el sector tranquilo , los mojitos riquísimos 😅

Cons:

Nada todo perfecto

2026-10-12 • via Nuitee
L
Lucinda • couple • pt
9
Boa escolha para Santiago do Chile
Pros:

A localiza! O pequeno almoço foi excelente!

Cons:

-

2026-10-11 • via Nuitee
G
Gissela • solo_traveller • cl
10
5 estrellas
Pros:

La limpieza, la atención y la comodidad de la habitación.espacios bien distribuidos, locomoción accesible. Maravilloso

2026-10-11 • via Nuitee
P
Philippe • solo_traveller • fr
5
Pros:

L'emplacement

Cons:

Pas de bouteille d'eau, mini bar vide, pas de capsules pour la machine à café.
Piscine non utilisable, pas d'eau.

2026-10-11 • via Nuitee
S
Sandra • couple • us
7
Good for the cost you pay
Pros:

It’s old but mostly sufficient. The location is great.
The staff are very helpful. They gave very good recommendations to location restaurants and visiting spots. The hotel restaurant also serves delicious food.

Cons:

The bathroom could use an upgrade. There’s hardly any ventilation system and you can smell the unfreshness when you walk in.

2026-10-10 • via Nuitee
C
Carla • solo_traveller • cl
10
Pros:

El desayuno y la decoración.

Cons:

Que el estacionamiento esté tan lejos.

2026-10-10 • via Nuitee
A
Afonso • solo_traveller • pt
9
2026-10-10 • via Nuitee
S
SAMUEL • solo_traveller • fr
9
2026-10-09 • via Nuitee
A
Alejandra • extended_group • sv
9
2026-10-09 • via Nuitee
D
Don • extended_group • us
10
2026-10-08 • via Nuitee
A
Alejandra Paola • solo_traveller • cl
9
Buena
Pros:

La decoración

Cons:

Que mi cama no quedaba en el,lugar. Desperté sin almohadas donde se corría

2026-10-08 • via Nuitee
J
JUAN PABLO • family_with_children • cl
10
2026-10-08 • via Nuitee