Almacruz Hotel y Centro de Convenciones (Ex Galerías)

Hotels
8.3 (3849 reviews)
San Antonio 65 , Santiago , cl

Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Staff hospitality
Good location
Spacious rooms
Cons:
Cleanliness issues
Poor service incident
Food quality concerns

Categories

Cleanliness
7.38
Some reviews mention poor cleanliness, especially in hallways and common areas.
Service
9.35
Overall positive feedback about staff attentiveness, though there are some complaints about specific incidents.
Location
9.39
Several reviews highlight the excellent location, particularly in relation to attractions.
Room Quality
8.34
Generally spacious and comfortable rooms, but issues with shower pressure noted.
Amenities
8.37
Good amenities are mentioned, but some are not well maintained.
Value for Money
7.83
Mixed feedback on pricing, with concerns about additional charges compared to local restaurants.
Food and Beverage
7.38
Some complaints regarding the quality and variety of food options.
Overall Experience
8.35
Varied experiences with some positive aspects, but significant issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:05

Property Description

Historic Setting and Unique Features

Almacruz Hotel y Centro de Convenciones (Ex Galerías) welcomes you to a historic setting in Santiago city. Explore the outdoor swimming pool on the 6th floor, a wine cellar, and enjoy cultural tours.

Comfort and Amenities

Experience comfort in every room with heating, air conditioning, and sound-proof double-pane windows. Each room is equipped with a work desk and cable TV for your convenience.

Fine Dining and Relaxation

Indulge in Chilean cuisine at the Vichuquén Restaurant, known for its exquisite dishes and wine selection. After a long day, unwind at the Make Make Bar with pool views, offering a perfect setting to relax and enjoy your stay.

Book your stay at Almacruz Hotel y Centro de Convenciones (Ex Galerías) for a memorable experience in Santiago.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

When booking 10 or more rooms, please note that different conditions and prices may apply.

If payment is made in cash, we ask that the banknotes be in good condition (no stains, stamps, scratches, or tears).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 3849 reviews
Cleanliness: 7.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 7.38
Overall Experience: 8.35
A
Adolfo solo_traveller co
10
Pros:

Las instalaciones y el servicio

Cons:

La ubicación

2026-05-30 via Nuitee
S
Symon couple cr
10
Exc, Céntrico, Comodo
Pros:

lobby parecia un museo

Cons:

la temperatura de la habitación piso 9 guardaba mucho calor y el A/C le costaba mucho enfriar

2026-05-30 via Nuitee
R
Rene solo_traveller cl
10
Gran hotel
Pros:

Las instalaciones y la habitación.

Cons:

El desayuno, no hay tanta variedad.

2026-05-30 via Nuitee
E
Escobar family_with_children cl
7
Cons:

Las camas no muy cómodas

2026-05-29 via Nuitee
A
AW5678 solo_traveller ee
10
Excelllent place for a fun or work stay
Pros:

The location, the size of the room, the fact that it was a corner room with windows in two directions and an excellent view; the interior of the hotel, and its decoration, the beautiful dinning room and bar.

Cons:

There was nothing I didn't like.

2026-05-29 via Nuitee
R
Remo couple ch
8
Sehr gutes Hotel und Zentral gelegen für einen Städtetrip
Pros:

Schöne Zimmer, sehr groses Frühstücks Buffet und gratis Parkgarage.

2026-05-28 via Nuitee
couple au
9
Don’t need
Pros:

I already told

Cons:

N/A

2026-05-28 via Nuitee
M
Marianela solo_traveller cl
9
2026-05-28 via Nuitee
M
Mariela couple cl
7
Todo bien, salvo que fueron poco flexibles en el cobro, por razones de salud debi volver un dia antes, pero no me acepta
Pros:

Si

Cons:

Todo bien

2026-05-28 via Nuitee
A
ALCIRA PATRICIA solo_traveller co
8
Pros:

Las instalaciones muy comodas

Cons:

El servicio de restaurante a la habitación, no tenían una carta disponible y lo que se pedía no había. El servicio de internet muy deficiente en la habitación. Solo servia fuera de la habitación. Hubo 5 cortes de energía durante la estadía.

2026-05-28 via Nuitee
F
Felipe extended_group cl
10
2026-05-28 via Nuitee
A
Adolfo solo_traveller co
10
Muy bueno para esa zona
Pros:

La calidad de las instalaciones

Cons:

La zona. Demasiado drogadicto e indigente.

2026-05-28 via Nuitee
M
Mario solo_traveller cl
8
Pros:

Desayuno

Cons:

Mal drenaje de tina de la habitación

2026-05-27 via Nuitee
C
Camila couple ar
8
2026-05-27 via Nuitee
M
Maciej couple pl
9
Będziecie zadowoleni.
Pros:

Ciekawy hotel w centrum na wysokim poziomie. Architektonicznie w środku robi duże wrażenie. Pokój wygodny, dostaliśmy skrajny, dzięki czemu był prawie panoramiczny widok na miasto i góry. Łóżka z prawdziwą kołdrą 🙂 Śniadanie smaczne i obfite. Obsługa miła i fachowa.

Cons:

Nie było możliwości otrzymania pakietu śniadaniowego przy wczesnym wymeldowaniu a w miejscu herbacianym było tylko nie przykryte niczym ciastko.

2026-05-27 via Nuitee
M
MARIANA family_with_children cl
10
2026-05-27 via Nuitee
G
Gabriela couple cl
6
2026-05-27 via Nuitee
R
Raudin Esteban solo_traveller cr
9
2026-05-27 via Nuitee
D
Dayane couple br
8
2026-05-26 via Nuitee
A
Ana Maria couple cl
8
Agradable
Pros:

Tranquilidad

Cons:

Iluminación

2026-05-26 via Nuitee