Almacruz Hotel y Centro de Convenciones (Ex Galerías)

Hotels
8.3 (4104 reviews)
San Antonio 65 , Santiago , CL
+56 2 2470 7400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Staff hospitality
Good location
Spacious rooms
Cons:
Cleanliness issues
Poor service incident
Food quality concerns

Categories

Cleanliness
7.38
Some reviews mention poor cleanliness, especially in hallways and common areas.
Service
9.35
Overall positive feedback about staff attentiveness, though there are some complaints about specific incidents.
Location
9.39
Several reviews highlight the excellent location, particularly in relation to attractions.
Room Quality
8.34
Generally spacious and comfortable rooms, but issues with shower pressure noted.
Amenities
8.37
Good amenities are mentioned, but some are not well maintained.
Value for Money
7.83
Mixed feedback on pricing, with concerns about additional charges compared to local restaurants.
Food and Beverage
7.38
Some complaints regarding the quality and variety of food options.
Overall Experience
8.35
Varied experiences with some positive aspects, but significant issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:05

Property Description

Historic Setting and Unique Features

Almacruz Hotel y Centro de Convenciones (Ex Galerías) welcomes you to a historic setting in Santiago city. Explore the outdoor swimming pool on the 6th floor, a wine cellar, and enjoy cultural tours.

Comfort and Amenities

Experience comfort in every room with heating, air conditioning, and sound-proof double-pane windows. Each room is equipped with a work desk and cable TV for your convenience.

Fine Dining and Relaxation

Indulge in Chilean cuisine at the Vichuquén Restaurant, known for its exquisite dishes and wine selection. After a long day, unwind at the Make Make Bar with pool views, offering a perfect setting to relax and enjoy your stay.

Book your stay at Almacruz Hotel y Centro de Convenciones (Ex Galerías) for a memorable experience in Santiago.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

When booking 10 or more rooms, please note that different conditions and prices may apply.

If payment is made in cash, we ask that the banknotes be in good condition (no stains, stamps, scratches, or tears).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.3
Based on 4104 reviews
Cleanliness: 7.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 7.38
Overall Experience: 8.35
A
Aleš • extended_group • si
8
2026-09-19 • via Nuitee
A
Astorga Chávez • solo_traveller • cl
8
2026-09-19 • via Nuitee
G
Gonzalez Contreras • solo_traveller • cl
10
Almohadas
Pros:

La ubicación, la recepción, la gente muy amable

Cons:

Las almohadas, muy blandas

2026-09-18 • via Nuitee
A
Arzola epifania • couple • cl
10
2026-09-18 • via Nuitee
Y
Yomara Yamileth • couple • gt
10
Pros:

Excelente lugar para hospedarse, muy céntrico y tienes muchas cosas a la mano, el personal muy atento

2026-09-18 • via Nuitee
R
Rodrigues • family_with_children • br
10
Perfeita
Pros:

Hotel , quarto e café da manhã

Cons:

Não tem o que reclamar

2026-09-18 • via Nuitee
J
Josafat • solo_traveller • cr
9
Pros:

Gran variedad en el restaurante, desayunos amplios, habitaciones cómodas

Cons:

Habitaciones cerca del área permitida para fumar son incómodas por el olor

2026-09-17 • via Nuitee
A
Alvarez • extended_group • ec
10
2026-09-17 • via Nuitee
L
lucero • family_with_children • cl
7
Excelente ubicación, otros detalles
Pros:

Definitivamente la ubicación.

Cons:

Nos dieron la habitación en el piso 8 y al llegar sentimos un olor a fritura, pensé que quizás alguien había pedido comida al dormitorio, pero no, era un olor constante, así que asumo que al estar relativamente cerca del piso 6 donde se encuentra el restaurante, los olores suben. Me había quedado antes en otro piso y no sentí ese olor.

2026-09-16 • via Nuitee
M
Maria Jose • couple • cr
9
Muy buen lugar con exc ubicación
Pros:

Excelente ubicación, amabilidad del personal. Limpieza y comodidad de las habitaciones

Cons:

Poca variedad en el desayuno

2026-09-16 • via Nuitee
A
alisson • couple • br
8
Comfortable and charming
Pros:

Good breakfast and location.
Very good staff.

Cons:

No complaints

2026-09-16 • via Nuitee
K
Katherine Nicole • couple • cl
10
2026-09-16 • via Nuitee
E
Errazuriz • couple • cl
10
2026-09-16 • via Nuitee
C
Constanza • couple • cl
9
2026-09-16 • via Nuitee
M
Ma. Isabel • family_with_children • cl
10
Excelente hotel para sentirse como en casa
Pros:

Ubicación y atención del personal

Cons:

Nada que criticar

2026-09-16 • via Nuitee
F
Francisco • solo_traveller • cl
10
Pros:

El. Servicio y la atención del personal es bueno. Las habitaciones cómodas, buen servicio de desayunos.

Cons:

Que no tiene estacionamiento en el mismo hotel, queda a 400 metros.

2026-09-15 • via Nuitee
H
Hugo • solo_traveller • cl
10
2026-09-15 • via Nuitee
M
Maximiliano • couple • cl
10
2026-09-15 • via Nuitee
L
Lucas Ramos • couple • br
1
2026-09-15 • via Nuitee
J
Javiera • couple • cl
10
2026-09-15 • via Nuitee