Red Roof Inn PLUS+ Chicago - Naperville

Hotels
•
Red Roof PLUS
8.4 (659 reviews)
1698 West Diehl Road , Naperville , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfy beds
Cons:
Dirty rooms
Poor service quality
Unprofessional reception

Categories

Cleanliness
7.04
Multiple reviews indicate dirty sheets, dirty floors, and cockroaches.
Service
10
Staff was friendly and provided good recommendations; however, there were concerns about the handling of public safety.
Location
10
Ideal location for visiting.
Room Quality
8.04
Rooms were not well maintained, with issues like non-working lights and dirty floors.
Amenities
7.04
Limited amenities; issues with wifi and lack of coffee pots.
Value for Money
6.54
Not worth the price based on the overall experience and complaints.
Food and Beverage
10
No specific mention but assumed standard quality for this hotel tier.
Overall Experience
8.54
Multiple serious issues with cleanliness and maintenance overshadowed positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 14:24

Property Description

Convenient Location
Located just off Interstate 88 and a short drive from central Naperville, Red Roof PLUS+ Chicago - Naperville offers easy access to both the city and suburban attractions.

Modern Amenities
Enjoy free Wi-Fi, flat-screen TVs with premium channels, and air-conditioning in every room. Stay connected and comfortable throughout your stay.

24-Hour Service
With vending machines for snacks and drinks, as well as a round-the-clock reception desk, our fully non-smoking motel ensures that your needs are met any time of the day.

Ready to experience comfort and convenience at Red Roof PLUS+ Chicago - Naperville? Book your stay with us now!

Important information:

A valid photo ID and Credit card are required upon check-in.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

Please note that cribs are available based on availability and upon request.

Please inform the property in advance if you plan to bring pets.

Please note that a maximum of 2 pets are allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 36 kg or less.

Please note that one pet stays for free and any additional pets will incur an additional charge of USD 15 per night. For stays of more than 7 nights, pets will incur a fee of USD 105 per pet per stay.

The hotel is currently offering limited cleaning for stayover guests. Please see front desk upon arrival for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 659 reviews
Cleanliness: 7.04
Service: 10
Location: 10
Room Quality: 8.04
Amenities: 7.04
Value for Money: 6.54
Food and Beverage: 10
Overall Experience: 8.54
D
Daniele • solo_traveller • it
6
2026-09-17 • via Nuitee
O
Ochoa • couple • us
5
Aceptable, basico
Pros:

El lugar cumple con los minimos y para lo que necesitaba, descansar y pasar la noche

Cons:

No estuvo mal, el lugar tiene lo basico

2026-09-10 • via Nuitee
L
Lee • family_with_children • us
8
Cons:

The amenities were not well stocked, and it did not seem like the room was cleaned regularly.

2026-09-08 • via Nuitee
W
Wah • extended_group • us
3
Clean room, but the strong cigarette smoke smell in a 100% smoke-free room was disappointing.
Pros:

It was clean and the room itself was nice.

Cons:

Although the room was advertised as 100% smoke-free, there was a strong smell of cigarette smoke every time we walked back into the room.

2026-09-08 • via Nuitee
I
Ibrahim • family_with_children • us
1
2026-09-01 • via Nuitee
R
Rayne • solo_traveller • us
10
2026-09-01 • via Nuitee
M
Meixing • couple • us
1
2026-08-31 • via Nuitee
A
Anthony • solo_traveller • gb
6
First stay in a Red Roof, not sure it will be repeated unless limited options.
Pros:

Location and was the cheapest at a peak time. This does not mean it was cheap!

Cons:

Its a motel. I guess I wasn't ready for this kind of accommodation. I was sleeping by the front door which was basically next to the main road.

2026-08-27 • via Nuitee
J
Josephine • couple • us
1
Pros:

I never made it to the property and unfortunately, even though i paid for refund, i never got a refund. i need that 200 dollars back.

Cons:

the man at the lobby desk was rude and unhelpful, and led me in the wrong direction. he said he would not be able to issue a refund, but the people on booking.com said the hotel had to issue the refund.

2026-08-24 • via Nuitee
T
Thasla • couple • us
3
2026-08-17 • via Nuitee
J
jose • solo_traveller • cl
5
No devuelven los depositos por garantia
Pros:

Ubicacion

Cons:

Que no me devolvieran los 2 depósitos de garantia por el hospedaje en 2 habitaciones, he ma mandado muchas consultas y nadie se hizo responsable, siento que es ub fraude, va casi un mes

2026-08-14 • via Nuitee
L
legom2019 • Couples
2
Do NOT stay there
Pros:

I would give 0 star if I could. We booked it through booking and got confirmation. But they had no room for us when we tried to check in. Never happened before in all the years of using booking. Sketchy place with poor management. How does it get 4.2 rating in TripAdvisor at the moment of writing this review is a huge question mark for me.

2026-08-11 • via Tripadvisor
E
Eduard • family_with_children • us
6
Pros:

Better than Motel 6

2026-08-11 • via Nuitee
J
jenna • couple • us
8
2026-08-11 • via Nuitee
R
Rangel Bolaños • solo_traveller • us
9
2026-08-09 • via Nuitee
K
Kainin • couple • us
10
2026-08-04 • via Nuitee
以恩 • extended_group • tw
9
2026-08-04 • via Nuitee
A
Abigail • family_with_children • us
5
2026-08-04 • via Nuitee
K
kimberly • couple • us
1
Pros:

Price

Cons:

They couldn’t find my reservation

2026-08-03 • via Nuitee
R
richard • solo_traveller • us
10
2026-08-02 • via Nuitee