Comfort Inn & Suites Liverpool - Syracuse North

Hotels
•
Comfort
7.3 (640 reviews)
401 7th North Street , Liverpool , US
+1 315-451-6000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
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Review Highlights

Pros:
Comfortable beds
Good location (close to college, fairgrounds, mall)
Clean and pleasant breakfast with fresh fruit and waffles
Helpful/exceptional staff in several instances (mailed forgotten item, friendly clerks)
Convenient parking
Cons:
Significant cleanliness problems reported (odors, damp sheets, dirty bathrooms, yellowed towels)
Missing advertised amenities (no pool / outdoor area)
Inconsistent service; some staff/manager rude or inattentive
Room maintenance issues (broken closet door, cracked window, loose outlets)
Smoke/weed smell on floors and TV reception problems

Categories

Cleanliness
5
Mixed but leaning negative: multiple guests reported bad odors, damp sheets, dirty bathrooms and yellowed towels, though a few noted clean public areas and breakfast space.
Service
8
Mixed service: several reports of very nice and helpful staff (mailed forgotten item, friendly night clerk) alongside complaints of rude or inattentive staff and a manager incident.
Location
9
Consistently praised for proximity to college, fairgrounds, mall and easy parking; location is a clear strength.
Room Quality
7
Beds and comfort were often praised, but some rooms had issues (broken closet door/handle, cracked window, loose outlets, damp sheets) giving a mixed but overall average-good impression.
Amenities
7
Breakfast and parking available and appreciated, but missing advertised amenities (no pool/outdoor sitting area) and TV reception problems disappointed some guests.
Value for Money
6.5
Several guests felt the cost was not justified (especially for event weekends) given cleanliness and amenity shortfalls.
Food and Beverage
8.5
Breakfast frequently praised (clean area, waffles, flavored water, fresh fruit); generally a strong point despite minor requests (e.g., pancakes).
Overall Experience
7.4
Mixed overall: strong location, comfortable beds and good breakfast offset by cleanliness issues, some staff problems and missing advertised amenities, resulting in a slight-above-target overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location
Located near major highways and popular attractions like Carrier Dome and Destiny USA, Comfort Inn & Suites is the ideal choice for travelers seeking comfort and convenience.

Local Dining and Entertainment
Adjacent to Tully's restaurant and sports bar, guests can savor delicious meals and enjoy a lively atmosphere just steps away from the hotel.

Amenities Galore
From a complimentary hot breakfast buffet to free Wi-Fi and an exercise room, guests can indulge in a range of amenities designed to enhance their stay.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Comfort Inn & Suites now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.3
Based on 640 reviews
Cleanliness: 5
Service: 8
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 6.5
Food and Beverage: 8.5
Overall Experience: 7.4
R
Richard • family_with_children • ca
7
2026-11-02 • via Nuitee
S
Susan • solo_traveller • us
8
Pros:

Room nice. Bed comfortable

Cons:

Elevator out of service on day of departure. I’m glad I only had a small suitcase to walk down the stairs.

2026-10-29 • via Nuitee
R
Renee • family_with_children • us
8
It was okay, glad bed was clean.
Pros:

Beds were comfortable and clean

Cons:

Bathroom was dingy and didn't look clean, towels are not white, they are very old looking and yellowed. Outlets were all loose so chargers would not charge. Staff wasn't very friendly.

2026-10-27 • via Nuitee
J
Jennifer • family_with_children • us
9
Comfortable and conveniently located
Pros:

It was close to the college we were visiting for open house.

2026-10-25 • via Nuitee
R
Robert • couple • ca
8
2026-10-23 • via Nuitee
L
Linda • solo_traveller • us
9
Pros:

Very nice staff-exceptional. The facility was good, clean and practical, but not worth the cost for Parents weekend. Might be better to stay 40 min drive away and come in for the events.

Cons:

The cost relative to the amenities

2026-10-19 • via Nuitee
D
Daniel • extended_group • us
10
Pros:

I forgot something very important there, and they mailed it to me. They have excellent customer service! ✅

2026-10-19 • via Nuitee
M
Michelle • couple • us
10
Nice staff and hotel was clean.
Pros:

Breakfast area was clean and food was good. Bonus was having fresh fruit.

2026-10-15 • via Nuitee
P
Pam • couple • us
8
Good location
Pros:

Clean

Cons:

Staff. Too busy on personal cell phone to assist

2026-10-15 • via Nuitee
D
Daniel • couple • us
1
2026-10-12 • via Nuitee
J
Janet • solo_traveller • us
9
Have stayed here many times, and probably will again
Pros:

Convenience, good parking, comfy bed

2026-10-11 • via Nuitee
A
Angelina • family_with_children • ca
5
Pros:

Breakfast was good, we were very disappointed with the hotel not having a pool you advertised that this hotel had a pool and it didn't have one.the kids were very disappointed.

Cons:

No pool

2026-10-07 • via Nuitee
C
CHERYL • couple • us
8
2026-10-07 • via Nuitee
L
LeiAvion • family_with_children • us
1
I came to visit the mall &’ ended my stay early due to staff treatment.
Pros:

I loved the wine .

Cons:

Rob the manager was very rude regarding clarifying where to smoke . He was very loud and I reported this .

2026-10-07 • via Nuitee
D
DYLAN • family_with_children • us
9
2026-09-18 • via Nuitee
S
Sheryl • couple • us
8
Pros:

The breakfast was very pleasant....just right ! Enjoyed the flavored water and the waffles were nice. Would like to have had pancakes though.

Cons:

The front desk girl after 4pm on Friday was not very nice at all. The young lady on check in and check out was very pleasant and accommodating.

2026-09-13 • via Nuitee
C
Chiranjeevi • solo_traveller • us
5
Decent not great.
Pros:

Location and staff.

Cons:

Cleanliness, smoke smell coming inside room.

2026-09-11 • via Nuitee
T
Theresa • solo_traveller • us
8
Pros:

Beds breakfast staff location

Cons:

Looking forward to renovation being completed

2026-09-10 • via Nuitee
M
Maria • extended_group • pr
6
Not good.
Pros:

Location

Cons:

Smelled terrible, bad odor.

2026-09-03 • via Nuitee
W
Wendy • couple • us
8
Pros:

Close to Fairgrounds & thruway

Cons:

No outdoor sitting area or pool/hot tub

2026-09-03 • via Nuitee