AC Hotel by Marriott Dallas Frisco

Location is great, has a Starbucks and is clean.

Nada

We stayed at the hotel for four nights this past week and had a great experience overall. There was some inconvenience with our room keys but Lalo at the front desk was absolutely wonderful throughout the situation. She was incredibly kind and apologetic every time we needed assistance. She truly went above and beyond to make sure we felt taken care of. Thank you Lalo for making our stay so special

I loved my stay at this hotel, the hotel is very top tier and clean. The room was also clean and well maintained. The staff is also kind and professional.

We stayed here for 6 nights while moving residences. Customer service here was excellent, especially Karlo at the front desk. He went above and beyond figuring out a better parking situation for us during our extended stay. The breakfast options were extensive and housekeeping was thorough. Location is convenient to highway and restaurants.

I had a great experience staying at this hotel! The staff was very welcoming and helpful, especially Lali at the front desk. She was friendly, professional, and made sure everything was taken care of during my stay. You can tell she genuinely cares about the guests and is great at what she does. Her customer service really stood out and made the whole experience even better. Definitely appreciate Lali and the rest of the staff for making my stay so enjoyable!

We've been here three times in the last two months. Valet service is usually good, with the occasional kid who acts like he really doesn't want to be there, but the front desk is a different story. We've arrived later in the evening the last two times to be greeted by Sydney. She remembered us from our last stay and even upgraded our room. She's a gem. I love her attitude and how she represents the Marriott brand we all love. Give her a raise. She's the real deal. Sydney, keep going! You're a rising star.

Oh and Starbucks is always on point. We love it here!

Great service and excellent staff. Nitra at the front desk was very helpful and very friendly. Would recommend

Clean and indoor pool was very nice! Loved how the room was set up and the fridge and stove with dishes were nice! We were very well accommodated.

Amazing experience! NITRA was awesome! Couldn’t ask for a better experience!

Will recommend!

I celebrated my birthday at AC, and I had a great experience. Lali was friendly, polite, and very attentive throughout our visit, always checking in to make sure we had everything we needed. Her excellent service made the celebration even more enjoyable.

Laila the front desk host is great. She was very kind and helpful. I love staying at the ac the room are always clean and comfortable. Great location as well.

Nitra was unbelievably welcoming and kind upon check in. Fantastic energy and care. An absolutely GREAT way to start my stay. I travel frequently and wish more interactions were like this. Thank you Nitra!

Breakfast was excellent. Staff fantastic.

I wanted to give a special thank you to Lali for making my stay so memorable. Throughout my stay she took the time to ask how my plans were going. What really stood out was that she remembered the conversations we had the day before and genuinely asked about them. It made me feel like more than just a guest. Employees like Lali are the reason people look forward to coming back

Sydney and Nita were super helpful, friendly and professional in handling my late checkout and hospitality request. Please commend them for their help and service. Claudio Weber

I had a reservation at AC Hotel that I booked over a month in advance. After driving 4.5 hours from Houston with my wife, 6-year-old daughter, and 6-month-old son, I checked in and was given room keys-only to discover that the room was already occupied. There were personal belongings inside, including open wine bottles, pill bottles, a pocket knife, and a set of room keys.

Instead of taking responsibility, the front desk was dismissive and tried to make me pay for another room. The situation became so difficult that I had to involve the police before my reservation was finally canceled and refunded. However, the hotel still refused to accommodate my family.

The next morning, I spoke with Rameika Wright, the manager responsible for guest experience, hoping for an explanation or apology. Unfortunately, she showed no empathy and accepted no responsibility for a mistake that was clearly the hotel's fault.

Thankfully, Canopy by Hilton next door stepped in and helped my family immediately. Mistakes happen, but the lack of accountability, poor customer service, and complete disregard for guest experience make this one of the worst hotel experiences I've ever had.

Sydney and Joshua are amazing! They are super helpful and made out stay amazing!

Lali was warm, kind and social butterfly first thing in the morning when I checked in. She answered all of my questions and was thorough in her process of checking
me in. She is an asset to the company and has a BRIGHT future.