Santa Fe

Hotels
8.9 (608 reviews)
colon y sucre direccion principal , Otavalo , ec

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Children allowed

Facilities

24-hour front desk
Room service
Terrace
Family rooms
Pets allowed
Laundry
Airport shuttle
Safety deposit box
Tour desk
Daily housekeeping
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Value for money
Cons:
Weak WiFi
Shower issues
No parking
Small bathroom

Categories

Cleanliness
8.69
Many reviews emphasized spotlessness but mentioned some cleanliness issues in the shower and in one room.
Service
9.46
Frequent mentions of friendly and accommodating staff contributed positively to service.
Location
9.4
Consistently praised for central location and ease of access to attractions.
Room Quality
8.65
Several reviews highlighted comfort, but also mentioned issues like small bathrooms and noise.
Amenities
8.28
Mixed reviews regarding WiFi and lack of kitchen access, but hot water was frequently mentioned.
Value for Money
8.74
Overall seen as a good deal, particularly for the location and services offered.
Food and Beverage
8.79
Not heavily addressed, assumed standard quality for this hotel tier.
Overall Experience
9.16
General sentiment leans towards positive, especially with regards to service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:11

Property Description

Stunning Terrace with City Views
Enjoy breathtaking views of the city from our terrace while sipping on your favorite drink from the bar.

Comfortable Rooms with Modern Amenities
Relax in our well-equipped rooms featuring a desk, TV, private bathroom with free toiletries, and a fridge for your convenience.

Convenient Services for Guests
Benefit from our 24-hour front desk, room service, and tour organization to make your stay hassle-free.

Ready to experience the beauty of Otavalo? Book your stay at Santa Fe now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: UIO

Location

Guest Reviews

8.9
Based on 608 reviews
Cleanliness: 8.69
Service: 9.46
Location: 9.4
Room Quality: 8.65
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 9.16
P
Ping Yim • solo_traveller • hk
9
2026-09-04 • via Nuitee
L
Lina María • couple • co
7
Pros:

Agradable, la decoración, ubicación

Cons:

Mala señal de internet y un televisor muy viejo, hace calor en la habitación.

2026-09-01 • via Nuitee
L
Lars • solo_traveller • dk
8
2026-08-31 • via Nuitee
M
ma.concepcion • solo_traveller • mx
8
Regular
Pros:

No hubo desayuno para nada
La ubicación buena
Demaciadas indicaciones

Cons:

Un poco más gentil por parte del personal
Menos indicaciones
Acceso a la habitación un poco más temprano

2026-08-28 • via Nuitee
R
Ritter • solo_traveller • at
9
Pros:

Alles Gepasst für mich für diese Zeit vor Ort.

Cons:

Man hört Geräusche von außen durch das Zimmer.

2026-08-23 • via Nuitee
S
Simon • solo_traveller • fr
8
2026-08-23 • via Nuitee
M
Marina Peña • solo_traveller • es
10
2026-08-20 • via Nuitee
R
Randy Mullis • solo_traveller • us
6
2026-08-18 • via Nuitee
A
Alvaro • solo_traveller • ec
1
2026-08-12 • via Nuitee
M
Maria Fernanda Toscano • solo_traveller • ec
9
2026-08-11 • via Nuitee
E
Elisa • solo_traveller • ec
10
Gentileza
Pros:

Todo bien muy amables

2026-08-10 • via Nuitee
R
Roman • solo_traveller • ec
9
2026-08-02 • via Nuitee
C
Cécile • extended_group • fr
8
Hôtel agréable pour une nuit. Bien placé dans Otavalo. Par contre la chambre donnait sur la rue qui est bruyante surtout
Pros:

La propreté

Cons:

Le bruit de la rue

2026-07-19 • via Nuitee
Y
Yvonne • solo_traveller • gb
10
Pros:

booking said bath and shower, there is no bath

2026-07-18 • via Nuitee
T
Tello • solo_traveller • co
9
2026-07-18 • via Nuitee
C
Carlos • couple • pe
9
Fantástico
Pros:

La amabilidad del personal y siempre atentos a lo que necesitas

2026-07-17 • via Nuitee
R
R • solo_traveller • mx
9
Pros:

Limpieza y ubicación

Cons:

Cuarto algo pequeño para dos personas

2026-07-17 • via Nuitee
S
Sandra • family_with_children • cl
8
Acogedor y con buena conexión
Pros:

La ubicación es muy buena y el diseño del hotel es hermoso

Cons:

Nuestra habitación tenía una filtración de agua en la ducha. Eso fue muy molesto.
Por otro lado, me hubiese gustado que sirvieran desayuno.

2026-07-17 • via Nuitee
K
Kody • solo_traveller • us
10
Pros:

Super nice, clean, cute, and friendly staff in a perfect location. Hot showers too.....just wait a few minutes for the water to heat up. It exceeded my expectations for the price

2026-07-15 • via Nuitee
J
Jenny • family_with_children • us
10
Thank you for your service.
Pros:

Excellent service and friendly environment.

Cons:

I liked everything.

2026-07-09 • via Nuitee