Barceló Emperatriz

Hotels
•
Barceló Hotels & Resorts
9.4 (1929 reviews)
Lopez de Hoyos 4 , Madrid , ES
+34 913 42 24 90

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
Room size may be small
Dim lighting in rooms

Categories

Cleanliness
9.48
Overall positive sentiment, with mentions of excellent cleaning staff and high cleanliness.
Service
9.95
Consistent praise for the helpfulness and friendliness of the staff.
Location
9.99
Frequent mentions of good location with proximity to shops, university, and attractions.
Room Quality
8.44
Some negative feedback on room sizes and usability, with specific complaints about space.
Amenities
9.47
Positive feedback on breakfast variety and overall hotel amenities.
Value for Money
8.93
Mention of price concerns, but overall perceived as fair for the quality.
Food and Beverage
9.48
Strong praise for breakfast quality and variety.
Overall Experience
9.45
General positive sentiment reflecting a strong overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:45

Property Description

Luxurious Accommodation

Indulge in the stylish rooms of Barceló Emperatriz, equipped with free WiFi, super king-size beds, and a pillow menu for the ultimate comfort.

Convenient Amenities

Enjoy the convenience of flat-screen satellite TVs, professional hairdryers, premium toiletries, and even GHD straighteners in every elegant room.

Exceptional Services

From iPads available for guest use to portable WiFi devices for exploring the city, our dedicated staff is always ready to assist with recommendations for dining, shopping, and events.

Experience the epitome of luxury and convenience at Barceló Emperatriz, where every detail is meticulously curated to ensure a memorable stay.

Important information:

Please note that connecting rooms are available on request.

Please note that guests booking 5 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.

Valet parking is available for guests at an extra charge.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

9.4
Based on 1929 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.99
Room Quality: 8.44
Amenities: 9.47
Value for Money: 8.93
Food and Beverage: 9.48
Overall Experience: 9.45
M
Maria Elena • solo_traveller • cl
7
Pros:

Ubicación

Cons:

Habitación pequeña

2026-11-06 • via Nuitee
S
Susana • couple • es
8
Cons:

habitacion interior

2026-11-05 • via Nuitee
G
Gerard • extended_group • ad
8
2026-11-05 • via Nuitee
F
Fer • solo_traveller • es
1
Pros:

Todo en general

Cons:

Falta grave a la intimidad y al respeto estando en la abitacion, vulnerando uno de los principios fundamentales y sagrados, mas en un hotel de este calibre. Haɓienndome portado yo creo, con la máxima educación respeto, y no me gusta decirlo. con buenas rubinas hacia el personal? llévame a una gran decepción me parece intolerable.

2026-11-04 • via Nuitee
P
Paulo • couple • pt
9
2026-11-02 • via Nuitee
Аракся • couple • es
7
Pros:

Удобное расположение, хороший район

Cons:

Номер в котором мы проживали , был очень темный и окно выходило в стену. Кофе из пакетиков Нескафе, не соответствует уровню отеля 5 звезд.

2026-11-01 • via Nuitee
D
Diego • couple • ar
9
2026-10-27 • via Nuitee
N
Nicholas • solo_traveller • ch
8
2026-10-27 • via Nuitee
F
fahad • couple • kw
4
I wouldn’t rate this hotel as 5 star standards. Maximum 4 star for the service
Pros:

Only location.

Cons:

Staff, room size and facilities
I got a room in the 1st floor which was next to the service area which was noisy and room was with small window looking out to the street.

2026-10-23 • via Nuitee
L
Luciana • family_with_children • br
10
2026-10-21 • via Nuitee
C
Carolina • family_with_children • br
10
2026-10-21 • via Nuitee
L
LUIS • family_with_children • cl
10
acorde
Pros:

es relativo

Cons:

algunos alrededores

2026-10-21 • via Nuitee
E
emiliano • couple • us
4
2026-10-21 • via Nuitee
L
Lorena • extended_group • pe
9
2026-10-16 • via Nuitee
H
Hamza • couple • es
5
2026-10-14 • via Nuitee
F
Francoise • solo_traveller • fr
10
Excellent.
Pros:

Personnel adorable, chambre très confortable et bien isolée, localisation parfaite, room service efficace. Bon rapport qualité prix. J’y reviendrai avec plaisir.

2026-10-13 • via Nuitee
J
Josephine • extended_group • au
10
2026-10-13 • via Nuitee
A
Andrea • family_with_children • ch
10
10 von 10
Pros:

Sehr gut

2026-10-12 • via Nuitee
R
Rafael • couple • ca
10
Pros:

Everything was perfect.

2026-10-11 • via Nuitee
D
Diana • solo_traveller • se
7
Fantastisk frukost. I övrigt 4-stjärning nivå
Pros:

Bra room

Cons:

Entre, välkomsthallen, baren inte särskillt inbjudande

2026-10-10 • via Nuitee