Barceló Emperatriz

Hotels
•
Barceló Hotels & Resorts
9.4 (1826 reviews)
Lopez de Hoyos 4 , Madrid , es

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
Room size may be small
Dim lighting in rooms

Categories

Cleanliness
9.48
Overall positive sentiment, with mentions of excellent cleaning staff and high cleanliness.
Service
9.95
Consistent praise for the helpfulness and friendliness of the staff.
Location
9.99
Frequent mentions of good location with proximity to shops, university, and attractions.
Room Quality
8.44
Some negative feedback on room sizes and usability, with specific complaints about space.
Amenities
9.47
Positive feedback on breakfast variety and overall hotel amenities.
Value for Money
8.93
Mention of price concerns, but overall perceived as fair for the quality.
Food and Beverage
9.48
Strong praise for breakfast quality and variety.
Overall Experience
9.45
General positive sentiment reflecting a strong overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:45

Property Description

Luxurious Accommodation

Indulge in the stylish rooms of Barceló Emperatriz, equipped with free WiFi, super king-size beds, and a pillow menu for the ultimate comfort.

Convenient Amenities

Enjoy the convenience of flat-screen satellite TVs, professional hairdryers, premium toiletries, and even GHD straighteners in every elegant room.

Exceptional Services

From iPads available for guest use to portable WiFi devices for exploring the city, our dedicated staff is always ready to assist with recommendations for dining, shopping, and events.

Experience the epitome of luxury and convenience at Barceló Emperatriz, where every detail is meticulously curated to ensure a memorable stay.

Important information:

Please note that connecting rooms are available on request.

Please note that guests booking 5 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.

Valet parking is available for guests at an extra charge.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 35 per day.

Location

Guest Reviews

9.4
Based on 1826 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.99
Room Quality: 8.44
Amenities: 9.47
Value for Money: 8.93
Food and Beverage: 9.48
Overall Experience: 9.45
K
Kerstin • couple • de
9
2026-05-30 • via Nuitee
W
wiame • solo_traveller • ma
10
Amazing stay
Pros:

Staff very helpful, rooms are clean and spacious , excellent service . Highly recommended

2026-05-29 • via Nuitee
I
Ileana E • couple • us
10
Pros:

Great location, comfortable rooms and beds, clean hotel, good gym, good food at the restaurant and staff is very friendly and helpful. Would definitely come back here.

Cons:

N/A

2026-05-29 • via Nuitee
A
ANTONIO • couple • es
9
Muy bien.
Pros:

Todo perfecto.

Cons:

Nada

2026-05-28 • via Nuitee
L
Luis • couple • us
9
It was perfect for the night we spent in Madrid.
Pros:

Excellent location. Very clean. Wonderful staff.

Cons:

Location

2026-05-26 • via Nuitee
L
Lucia • couple • cz
10
Skvělý hotel, čisto, milý personál, luxusní snídaně.
Pros:

Snídaně byla luxusní, výběr od všeho. Není možné, aby si člověk nevybral. Personál milý, všude čisto.

2026-05-26 • via Nuitee
M
Maja • extended_group • si
9
Excellent breakfast, comfortable room, and nice daily touches such as complimentary water and sweets
Pros:

Everything was very good. The breakfast was excellent, and the room equipment and comfort were fully satisfactory. I especially appreciated the daily bottle of water provided in the room, as well as the small complimentary treats such as chocolates. These thoughtful details made the stay even more pleasant.

Cons:

There was only one minor inconvenience during my stay. On one occasion, housekeeping came to clean the room while I was still at breakfast and before leaving for the conference. I then had to wait approximately 30 minutes for the room to be finished. Other than that, everything was perfectly fine.

2026-05-25 • via Nuitee
M
Ma. Loreto • solo_traveller • cl
9
Volvería por su gente y más por su ubicación.
Pros:

Lo mejor …. la ubicación y Judith de Recepción muy amable.

Cons:

Las toallas y el colchón, ….que tenía un protector que hacía transpirar, era desagradable.

2026-05-25 • via Nuitee
J
Jorge • family_with_children • uy
8
A lovely hotel in a great location.
Pros:

The property is very well located in the Salamanca neighborhood, making it an excellent base for exploring the area. The reception staff were extremely friendly and welcoming, and the overall service throughout our stay was very good. We would gladly return in the future.

Cons:

It was a pity that there was no staff available on the rooftop to serve drinks, as this could have enhanced the experience even more. In addition, the hotel entrance could be cleaned and vacuumed more frequently, as there was occasionally paper and debris on the floor.

2026-05-24 • via Nuitee
R
Refael • solo_traveller • il
8
2026-05-21 • via Nuitee
N
Nathalie • couple • be
9
2026-05-17 • via Nuitee
P
pablo • couple • es
10
Pros:

Ubicación y habitación

2026-05-17 • via Nuitee
R
Roisin • family_with_children • es
10
2026-05-16 • via Nuitee
D
Diana • solo_traveller • mx
10
2026-05-16 • via Nuitee
D
Diana • couple • mx
10
2026-05-16 • via Nuitee
Y
Yuliya • couple • es
8
Нормально.
Pros:

Хорошая локация . Номер в целом не маленький. Завтраки не брали . Кровать большая удобная. Подушки тоже отлично .

Cons:

Окно маленькое в патио испортило в целом все впечатление(. отель не новый. Но комната в хорошем состоянии вопросов нет. Но на одну ночь нормально. Но для такой комнаты, цена высокая.

2026-05-16 • via Nuitee
V
VALLARINO • solo_traveller • ar
7
Muy bien Hotel. Cuidado que te den la habitación que reservaste
Pros:

La amabilidad de la gente. El cuarto.

Cons:

Me recibió alguien en recepción que me amargó la llegada porque me dió una habitación que era mala con vista al piso interno y oscura con la excusa que no había lugar. Yo había reservado y prepagado una habitación con vista al exterior. Me la cambiaron peeo nadie me quita la mala impresión inicial. Tienen que tener cuidado y cuidar al cliente.

2026-05-15 • via Nuitee
M
Mays • solo_traveller • sa
9
2026-05-14 • via Nuitee
C
Cesar • couple • pa
10
Pros:

Atención del staff, ubicación, comodidad de cama y almohada.
El desayuno es muy bueno, por lo que recomiendo ampliamente incluirlo.

Cons:

Opción de TV con streaming

2026-05-14 • via Nuitee
C
Claudia • solo_traveller • ar
9
Muy confortable. Muy buena atención del personal.
Pros:

La habitación con vista exterior era muy agradable. El baño excepcionalmente amplio y cómodo.
El desayuno es completo y la atención del personal muy buena..
Tienen un sistema de luces para requerir servicio al cuarto que evita ser molestado con llamadas a la puerta preguntando si se requiere servicio. Muy tranquila la estadía.

Cons:

En general, todo muy bien.
La habitación para dos personas no tiene suficiente espacio de guardado.

2026-05-13 • via Nuitee