Barceló Emperatriz

Hotels
•
Barceló Hotels & Resorts
9.4 (1929 reviews)
Lopez de Hoyos 4 , Madrid , ES
+34 913 42 24 90

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
Room size may be small
Dim lighting in rooms

Categories

Cleanliness
9.48
Overall positive sentiment, with mentions of excellent cleaning staff and high cleanliness.
Service
9.95
Consistent praise for the helpfulness and friendliness of the staff.
Location
9.99
Frequent mentions of good location with proximity to shops, university, and attractions.
Room Quality
8.44
Some negative feedback on room sizes and usability, with specific complaints about space.
Amenities
9.47
Positive feedback on breakfast variety and overall hotel amenities.
Value for Money
8.93
Mention of price concerns, but overall perceived as fair for the quality.
Food and Beverage
9.48
Strong praise for breakfast quality and variety.
Overall Experience
9.45
General positive sentiment reflecting a strong overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:45

Property Description

Luxurious Accommodation

Indulge in the stylish rooms of Barceló Emperatriz, equipped with free WiFi, super king-size beds, and a pillow menu for the ultimate comfort.

Convenient Amenities

Enjoy the convenience of flat-screen satellite TVs, professional hairdryers, premium toiletries, and even GHD straighteners in every elegant room.

Exceptional Services

From iPads available for guest use to portable WiFi devices for exploring the city, our dedicated staff is always ready to assist with recommendations for dining, shopping, and events.

Experience the epitome of luxury and convenience at Barceló Emperatriz, where every detail is meticulously curated to ensure a memorable stay.

Important information:

Please note that connecting rooms are available on request.

Please note that guests booking 5 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.

Valet parking is available for guests at an extra charge.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

9.4
Based on 1929 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.99
Room Quality: 8.44
Amenities: 9.47
Value for Money: 8.93
Food and Beverage: 9.48
Overall Experience: 9.45
S
Sebastian • couple • ar
8
Pros:

Excelente ubicacion

2026-09-12 • via Nuitee
S
Shayet • couple • us
10
2026-09-11 • via Nuitee
J
José Henrique • couple • br
9
Estadia Ótima!!!
Pros:

Hotel confortável com bom café da manhã e localização muito boa. A equipe é super prestativa e educada!

Cons:

A cama poderia ser um pouco mais confortável, fiquei em duas camas de solteiro juntas, poderia ser uma de casal grande!

2026-09-09 • via Nuitee
F
Flor • family_with_children • es
10
2026-09-09 • via Nuitee
D
Dana • couple • us
8
Nice hotel but given it was a special occasion would have expected better service
Pros:

Great location! Strong AC.

Cons:

Very nice hotel. Sadly even though we told we are getting married, they made zero effort to make our stay special. I know this is not a must but it would be nice to come back to a nice hotel room the night after our wedding!

Pillows were awful. Checkout final bill needs to be revised as they tend to put more things on the tab. Smoking on the terrace was horrendous. We couldn’t enjoy it much. Laundry service fee was not disclosed to us in advance and we had to pay 120€. But that’s just Spanish “service”. People not disclosing their fees until late. Our room was on the first floor and interior. Not great either.

2026-09-07 • via Nuitee
M
Marisa • couple • es
9
Pros:

El hotel es una maravilla. Muy recomendable

2026-09-07 • via Nuitee
A
Aleksandr • extended_group • es
8
Pros:

Локация отеля, номер чистый, с балконом, все удобства

Cons:

Счёт-фактуру пришлось запрашивать несколько раз. А так это единственное, что не особо порадовало в этот приезд. Надеюсь буду пользоваться чаще.

2026-09-07 • via Nuitee
E
Enrique • solo_traveller • es
9
Ubicación, muy buena
Pros:

Limpio y cómodo

Cons:

Todo OK

2026-09-06 • via Nuitee
R
Raul • family_with_children • ec
9
Tranquilidad en excelente ubicacion
Pros:

Hotel Bien ubicado, silencioso, buen restaurante, gym .

2026-09-04 • via Nuitee
A
Alfio • couple • au
9
Pros:

Cleanliness and friendly staff.
Great experience and service with a smile.

Cons:

Nothing to fault.

2026-09-03 • via Nuitee
B
Belinda • family_with_children • hk
9
Great friendly staff and good clean rooms.
Pros:

Staff went the extra effort to help us to find nearby restaurants instead of the ones which we earlier booked.

2026-09-03 • via Nuitee
O
Oleksandr • couple • ua
8
2026-09-03 • via Nuitee
I
Igor • couple • md
10
Pros:

Очень удачное расположение, гостеприимный персонал, очень вкусные и разнообразные завтраки и возможность, при необходимости, также вкусно поужинать.

2026-09-03 • via Nuitee
M
monica • couple • gt
10
El mejor hotel en Madrid
Pros:

Excelente ubicación , comodidad, personal 100 puntos

Cons:

Todo me gustó

2026-09-02 • via Nuitee
C
Carl • family_with_children • gb
8
Pros:

Great location not to far from the concert venue

Cons:

The location

2026-09-01 • via Nuitee
M
Matias • couple • ar
8
Excelente
Pros:

Limpieza y ubicaciön… personal muy atento la piscina un 10

Cons:

El gimnasio me pareció muy chico

2026-09-01 • via Nuitee
L
Lilian morgoth • solo_traveller • es
10
2026-08-30 • via Nuitee
L
Lidia • family_with_children • es
10
2026-08-30 • via Nuitee
S
Sarah • couple • gb
8
Cons:

Rooftop bar service was poor

2026-08-30 • via Nuitee
I
Irina • family_with_children • es
10
Pros:

Замечательная локация.

Cons:

—-

2026-08-29 • via Nuitee