Barceló Emperatriz

Hotels
•
Barceló Hotels & Resorts
9.4 (1870 reviews)
Lopez de Hoyos 4 , Madrid , es
+34913422490

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
Room size may be small
Dim lighting in rooms

Categories

Cleanliness
9.48
Overall positive sentiment, with mentions of excellent cleaning staff and high cleanliness.
Service
9.95
Consistent praise for the helpfulness and friendliness of the staff.
Location
9.99
Frequent mentions of good location with proximity to shops, university, and attractions.
Room Quality
8.44
Some negative feedback on room sizes and usability, with specific complaints about space.
Amenities
9.47
Positive feedback on breakfast variety and overall hotel amenities.
Value for Money
8.93
Mention of price concerns, but overall perceived as fair for the quality.
Food and Beverage
9.48
Strong praise for breakfast quality and variety.
Overall Experience
9.45
General positive sentiment reflecting a strong overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:45

Property Description

Luxurious Accommodation

Indulge in the stylish rooms of Barceló Emperatriz, equipped with free WiFi, super king-size beds, and a pillow menu for the ultimate comfort.

Convenient Amenities

Enjoy the convenience of flat-screen satellite TVs, professional hairdryers, premium toiletries, and even GHD straighteners in every elegant room.

Exceptional Services

From iPads available for guest use to portable WiFi devices for exploring the city, our dedicated staff is always ready to assist with recommendations for dining, shopping, and events.

Experience the epitome of luxury and convenience at Barceló Emperatriz, where every detail is meticulously curated to ensure a memorable stay.

Important information:

Please note that connecting rooms are available on request.

Please note that guests booking 5 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.

Valet parking is available for guests at an extra charge.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 35 per day.

Location

Guest Reviews

9.4
Based on 1870 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.99
Room Quality: 8.44
Amenities: 9.47
Value for Money: 8.93
Food and Beverage: 9.48
Overall Experience: 9.45
S
Selina • couple • au
10
Beautiful hotel, great location.
Pros:

Very clean and very attentive staff!! Everyone was so lovely.

2026-07-10 • via Nuitee
M
Mariana • solo_traveller • pt
9
2026-07-09 • via Nuitee
M
Mariana • couple • ve
9
2026-07-08 • via Nuitee
S
Simeone • solo_traveller • pe
9
Bien!
Pros:

La habitación

Cons:

El lobby

2026-07-08 • via Nuitee
M
Mariana Roa • extended_group • ve
9
2026-07-07 • via Nuitee
C
carola • couple • cl
10
2026-07-07 • via Nuitee
D
Diogo • couple • pt
9
Pros:

Comodidade dos quartos e pequeno almoço

2026-07-06 • via Nuitee
I
Ian • couple • gb
10
2026-07-04 • via Nuitee
L
Luciano Olivi • solo_traveller • br
9
Pros:

Tudo ótimo

2026-07-04 • via Nuitee
E
Edyta • family_with_children • pl
10
2026-07-04 • via Nuitee
M
Moockie • solo_traveller • es
10
Totalmente enamoradas del hotel.
Pros:

Todo fue perfecto. Íbamos a un concierto y llegamos con el tiempo bastante justo, pero el personal de recepción fue tan atento y diligente que pudimos llegar a tiempo e incluso refrescarnos un poco antes de ir. Nos ayudaron muchísimo, así que aprovechamos para agradecérselo desde aquí.
El hotel está situado en una zona bonita y muy tranquila, perfecta para descansar. Y la habitación es preciosa, elegante y espaciosa. Hemos estado muy a gusto y nos encantaría volver a visitarles.

Cons:

No haber ido con más tiempo y poder quedarnos más.
Del hotel, todo genial.

2026-07-03 • via Nuitee
M
Malena • couple • ae
10
Tye staff makes you feel welcome everytime you arrived to the hotel ,but the most important hotel was spotless,I will de
Pros:

Location excellent
Exceptional staff
Good breakfast

2026-07-02 • via Nuitee
K
Kristin • solo_traveller • es
10
Pros:

The breakfast is incredible.

2026-06-30 • via Nuitee
S
Sebastian • family_with_children • cl
9
descsnso
Pros:

el confort de la habitación

Cons:

el precio

2026-06-30 • via Nuitee
R
Rebeca • couple • es
10
2026-06-28 • via Nuitee
V
Veronica • couple • cl
9
⭐ Muy buena ubicación y excelente atención del personal.
Pros:

Segunda vez que me quedo . Lo mejor del hotel es su ubicación y la amabilidad de todo el personal. Desde la recepción hasta el resto del equipo, todos fueron muy atentos y profesionales, haciendo la estadía muy agradable.

Cons:

Como sugerencia de mejora, podrían revisar la calidad del café disponible en las habitaciones y cuidar algunos detalles de pintura y aseo para mantener el nivel general del hotel. También tuve una situación curiosa: no encontraba el control remoto de la TV y finalmente apareció debajo de la cama 🙈.

2026-06-23 • via Nuitee
I
Iurii • solo_traveller • es
5
У меня был забронирован номер с завтраком, невнимательная девушка не ресепшенхотела призаезде взять у меня оплату за зав
Pros:

Дружелюбный персонал на завтраке

Cons:

Очень сильная слышимость, стены картонные

2026-06-23 • via Nuitee
A
Ane • solo_traveller • es
10
Pros:

Me dieron un upgrade de habitacion, el almuerzo healthy muy bien asi como la cena .
Personal muy amable

2026-06-22 • via Nuitee
M
MARCO ANTONIO CASTRO • couple • br
10
OTIMO HOTEL
Pros:

CAFE DA MANHA EXCELENTE
QUARTO ESPAÇOSO E TRANQUILO
FICA A 100 MTS DO RESTAURANTE TERETE
NO CENTRO DA CIDADE
FUNCIONARIOS SUPER GENTIS
HOTEL NOVO

Cons:

DE NADA

2026-06-22 • via Nuitee
M
Maja • couple • si
9
2026-06-18 • via Nuitee