Barceló Emperatriz

Hotels
•
Barceló Hotels & Resorts
9.4 (1885 reviews)
Lopez de Hoyos 4 , Madrid , es
+34 913 42 24 90

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
Room size may be small
Dim lighting in rooms

Categories

Cleanliness
9.48
Overall positive sentiment, with mentions of excellent cleaning staff and high cleanliness.
Service
9.95
Consistent praise for the helpfulness and friendliness of the staff.
Location
9.99
Frequent mentions of good location with proximity to shops, university, and attractions.
Room Quality
8.44
Some negative feedback on room sizes and usability, with specific complaints about space.
Amenities
9.47
Positive feedback on breakfast variety and overall hotel amenities.
Value for Money
8.93
Mention of price concerns, but overall perceived as fair for the quality.
Food and Beverage
9.48
Strong praise for breakfast quality and variety.
Overall Experience
9.45
General positive sentiment reflecting a strong overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:45

Property Description

Luxurious Accommodation

Indulge in the stylish rooms of Barceló Emperatriz, equipped with free WiFi, super king-size beds, and a pillow menu for the ultimate comfort.

Convenient Amenities

Enjoy the convenience of flat-screen satellite TVs, professional hairdryers, premium toiletries, and even GHD straighteners in every elegant room.

Exceptional Services

From iPads available for guest use to portable WiFi devices for exploring the city, our dedicated staff is always ready to assist with recommendations for dining, shopping, and events.

Experience the epitome of luxury and convenience at Barceló Emperatriz, where every detail is meticulously curated to ensure a memorable stay.

Important information:

Please note that connecting rooms are available on request.

Please note that guests booking 5 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.

Valet parking is available for guests at an extra charge.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 35 per day.

Location

Guest Reviews

9.4
Based on 1885 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.99
Room Quality: 8.44
Amenities: 9.47
Value for Money: 8.93
Food and Beverage: 9.48
Overall Experience: 9.45
M
Maria Jose • solo_traveller • ar
10
2026-07-25 • via Nuitee
S
Sigursteinn • solo_traveller • is
10
Pros:

The staff was extremly friendly and polite

2026-07-25 • via Nuitee
M
Maya • family_with_children • lb
10
Pros:

Nice clean and spacious rooms and staff was so helpful

2026-07-24 • via Nuitee
N
Nikolay • solo_traveller • ru
9
2026-07-23 • via Nuitee
O
onyamate57 • NONE • Wentworth Falls, Blue Mountains, New South Wales
10
Loved Madrid and Salamanca :-)
Pros:

Possibly one of the best hotels we have ever stayed at. Great location, Quiet and the very best customer service. The best breakfast ever! Room was XLNT.

2026-07-22 • via Tripadvisor
A
alma • solo_traveller • us
10
2026-07-22 • via Nuitee
C
Christian • family_with_children • do
10
Excelente
Pros:

las habitaciones y todo muy bueno . Nosotro frecuentamos el hotel . Siempre esta mejor

2026-07-21 • via Nuitee
F
Fernando • family_with_children • br
10
2026-07-20 • via Nuitee
Y
yvarrdelacruz • Business • Madrid
10
Excellent
Pros:

I love staying here and will probably stay here again when on business trip in Madrid. Staff is very friendly and food is great! Overall, excellent experience.

2026-07-19 • via Tripadvisor
H
hfnascimen2 • Business
8
Should be better
Pros:

Almost no natural light In room. Only a small patio window. Fitness center really tiny and poorly equipped. Shouldn’t be called that.

2026-07-19 • via Tripadvisor
G
Gerardo • solo_traveller • us
10
Pros:

Las habitaciones muy cómodas

2026-07-19 • via Nuitee
R
RAISSA • family_with_children • br
10
2026-07-19 • via Nuitee
R
romankoenigg • NONE
8
Thank you Barcelò
Pros:

I liked pretty much everything! Thank you for keeping up a high plank in terms of service and accommodation level.
In my opinion what could be improved - are just a couple of things:

- I could hear very distinctly how adjacent rooms doors were slamming when people were going in and out. Sound insulation is key, but I have never heard a conversation from other rooms and stuff like that.

- Bathrooms are the most suffering from water and other impact, sometimes ceiling paint was shedding, not critical, but could be improved.

- check-in, I have left the message during the booking process that we arrive at 9-10 o'clock in the morning and it would be great to get us accommodated around that hours. I understand it depends on hotel rooms availability factor and stuff cannot affect it much, but IF something could be improved- is that people flying for 4-5 hours could be accommodated around 12:00, not 14:00-15:00.

Apart from that our stay was wonderful, thank you once again!

2026-07-18 • via Tripadvisor
K
Kristina • solo_traveller • no
10
Wonderful
Pros:

It was beautiful, clean and staff were great. The food was also excellent.

2026-07-18 • via Nuitee
A
Ana Paula • family_with_children • br
9
Pros:

Localização
Café da manhã
Quarto família (2 suítes)

2026-07-18 • via Nuitee
R
rvlegels2 • Business
10
Stay in the Barcelo hotel for business
Pros:

Great service superb beds, great room cleaness, the hotel offers the high quality you canexpect from this hotelgroup

2026-07-17 • via Tripadvisor
M
Michelle • solo_traveller • us
6
Disappointed
Pros:

Location

Cons:

I have stayed here many times. This hotel is usually rated a 5 star. However, I was disappointed in the hotel and especially the check in service! At check in, the receptionist was unable to tell me when my room would be available, I said fine, can you whatsapp me, she looked confused and said she wasnt sure and never attempted. My room had been done long before I returned. I thought I checked in when I arrived, I learned she never even checked me in! This is not a 5 star service, the first person to help a guest and is absolutely no help! Service at the bar was absent! A positive was house keeping, nice and helpful. Sadly I will no longer stay here or suggest any other friends and family stay here. This is a disappointment because it is a good location and I used tonlove this hotel.

2026-07-17 • via Nuitee
_
_brahimt701 • Family
10
Great stay in Madrid
Pros:

We stayed at this hotel with our family and had a wonderful experience. The hotel is in an excellent location, very close to the Salamanca district, where you’ll find great cafés, restaurants, and high-end shopping. The hotel itself is clean, elegant, and attracts upscale guests. What made our stay even more enjoyable was the incredibly friendly, welcoming, and helpful staff, who were always happy to assist us. We highly recommend this hotel to anyone looking for a comfortable and luxurious five-star experience in Madrid.

2026-07-15 • via Tripadvisor
B
brooklynbagwell • NONE • New York City, New York
10
Amazing Hotel and Location
Pros:

I absolutely loved my stay here! From the moment I arrived, the staff made me feel so welcome. They surprised me with an upgrade to an incredible room, which made my trip even more special.

The breakfast was delicious, the bar was fantastic, and the location couldn’t have been more convenient for exploring the city. Every member of the team was warm, friendly, and genuinely helpful throughout my stay.

My only regret is that I wasn’t able to stay longer! I highly recommend this hotel, and if I’m lucky enough to return to Madrid, I won’t stay anywhere else.

2026-07-14 • via Tripadvisor
J
Jaramillo Molina • couple • ch
10
2026-07-14 • via Nuitee