Barceló Emperatriz

Hotels
•
Barceló Hotels & Resorts
9.4 (1920 reviews)
Lopez de Hoyos 4 , Madrid , es
+34 913 42 24 90

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
Room size may be small
Dim lighting in rooms

Categories

Cleanliness
9.48
Overall positive sentiment, with mentions of excellent cleaning staff and high cleanliness.
Service
9.95
Consistent praise for the helpfulness and friendliness of the staff.
Location
9.99
Frequent mentions of good location with proximity to shops, university, and attractions.
Room Quality
8.44
Some negative feedback on room sizes and usability, with specific complaints about space.
Amenities
9.47
Positive feedback on breakfast variety and overall hotel amenities.
Value for Money
8.93
Mention of price concerns, but overall perceived as fair for the quality.
Food and Beverage
9.48
Strong praise for breakfast quality and variety.
Overall Experience
9.45
General positive sentiment reflecting a strong overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:45

Property Description

Luxurious Accommodation

Indulge in the stylish rooms of Barceló Emperatriz, equipped with free WiFi, super king-size beds, and a pillow menu for the ultimate comfort.

Convenient Amenities

Enjoy the convenience of flat-screen satellite TVs, professional hairdryers, premium toiletries, and even GHD straighteners in every elegant room.

Exceptional Services

From iPads available for guest use to portable WiFi devices for exploring the city, our dedicated staff is always ready to assist with recommendations for dining, shopping, and events.

Experience the epitome of luxury and convenience at Barceló Emperatriz, where every detail is meticulously curated to ensure a memorable stay.

Important information:

Please note that connecting rooms are available on request.

Please note that guests booking 5 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.

Valet parking is available for guests at an extra charge.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

9.4
Based on 1920 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.99
Room Quality: 8.44
Amenities: 9.47
Value for Money: 8.93
Food and Beverage: 9.48
Overall Experience: 9.45
I
Irina • family_with_children • es
10
Pros:

Замечательная локация.

Cons:

—-

2026-08-29 • via Nuitee
P
Pedro • family_with_children • es
10
2026-08-27 • via Nuitee
D
Dominic • solo_traveller • be
8
Hôtel 5* moyen (plutôt 4*) sans grande prétention
Pros:

Bel hôtel mais pas vraiment le standing d'un hôtel 5* (plutôt 4*)
Belles chambres, spa et toute petite piscine sur le toit de l'hôtel avec bar.

Cons:

Pas de restaurant convenable dans l'hôtel, juste un endroit pour manger genre brasserie avec peu de choix.
Pas de service convenable, surtout au bar du rooftop.

2026-08-27 • via Nuitee
E
Elena • solo_traveller • es
10
2026-08-26 • via Nuitee
F
Farquhar • couple • za
8
Relaxing and close to markets and parks
Pros:

Location was good with an exceptional breakfast. Rooms were quite and tranquil.

2026-08-26 • via Nuitee
C
Carlos • couple • cl
9
Pros:

ubicacion

Cons:

todo bien

2026-08-24 • via Nuitee
C
Carlos • solo_traveller • mx
10
2026-08-19 • via Nuitee
S
Sabrina • family_with_children • sm
9
2026-08-18 • via Nuitee
C
Carlos • couple • es
10
2026-08-18 • via Nuitee
A
Alessandro • solo_traveller • it
10
2026-08-15 • via Nuitee
D
Dmitrii • solo_traveller • ru
10
2026-08-15 • via Nuitee
K
Kateryna • family_with_children • ua
7
2026-08-15 • via Nuitee
S
Sabra • couple • ar
9
Increíble
Pros:

Es moderno y muy limpio. Disponen de pantuflas, todos los kits necesarios.

Cons:

Nada

2026-08-13 • via Nuitee
A
Amadori • couple • it
9
Tappa a Madrid
Pros:

Pulizia delle camere e della struttura in generale ampiezza camera personale gentile

2026-08-11 • via Nuitee
G
Grazielle • solo_traveller • br
8
Pros:

Localização

Cons:

Café da manhã fraco

2026-08-10 • via Nuitee
X
Ximena • solo_traveller • uy
10
2026-08-10 • via Nuitee
I
Ivonne • solo_traveller • co
10
Me sentí muy bien atendido. Espero regresar pronto
Pros:

La atención de todo el personal es excepcional. Super recomendado

Cons:

Todo muy bien

2026-08-07 • via Nuitee
D
Dmitrii • family_with_children • ru
10
2026-08-06 • via Nuitee
N
Nataliia • solo_traveller • ua
9
2026-08-04 • via Nuitee
Y
Ying Hui • family_with_children • br
8
Might stay but will advise hotel to arrange a cleaner room
Pros:

The hotel was great, very complete breakfast with variety the staffs in the restaurant were so nice and smiley and helpful.
The location was good. The decor nice and room good too

Cons:

My daughter has dust allergy and had one of her crisis in the room so that means the room was not as clean or the sheet or mattress.

2026-08-02 • via Nuitee