Barceló Emperatriz

Hotels
•
Barceló Hotels & Resorts
9.4 (1844 reviews)
Lopez de Hoyos 4 , Madrid , es

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
Room size may be small
Dim lighting in rooms

Categories

Cleanliness
9.48
Overall positive sentiment, with mentions of excellent cleaning staff and high cleanliness.
Service
9.95
Consistent praise for the helpfulness and friendliness of the staff.
Location
9.99
Frequent mentions of good location with proximity to shops, university, and attractions.
Room Quality
8.44
Some negative feedback on room sizes and usability, with specific complaints about space.
Amenities
9.47
Positive feedback on breakfast variety and overall hotel amenities.
Value for Money
8.93
Mention of price concerns, but overall perceived as fair for the quality.
Food and Beverage
9.48
Strong praise for breakfast quality and variety.
Overall Experience
9.45
General positive sentiment reflecting a strong overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:45

Property Description

Luxurious Accommodation

Indulge in the stylish rooms of Barceló Emperatriz, equipped with free WiFi, super king-size beds, and a pillow menu for the ultimate comfort.

Convenient Amenities

Enjoy the convenience of flat-screen satellite TVs, professional hairdryers, premium toiletries, and even GHD straighteners in every elegant room.

Exceptional Services

From iPads available for guest use to portable WiFi devices for exploring the city, our dedicated staff is always ready to assist with recommendations for dining, shopping, and events.

Experience the epitome of luxury and convenience at Barceló Emperatriz, where every detail is meticulously curated to ensure a memorable stay.

Important information:

Please note that connecting rooms are available on request.

Please note that guests booking 5 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.

Valet parking is available for guests at an extra charge.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 35 per day.

Location

Guest Reviews

9.4
Based on 1844 reviews
Cleanliness: 9.48
Service: 9.95
Location: 9.99
Room Quality: 8.44
Amenities: 9.47
Value for Money: 8.93
Food and Beverage: 9.48
Overall Experience: 9.45
M
Marcelo • family_with_children • nl
9
2026-06-13 • via Nuitee
N
Neyda • extended_group • de
10
Pros:

El personal de cualquier área ; spa , piscina , concierge y sobre todo recepción se han portado
Más que eficientes y exlentw

2026-06-12 • via Nuitee
H
Habiba • couple • us
7
2026-06-11 • via Nuitee
P
Paloma • solo_traveller • es
7
2026-06-11 • via Nuitee
M
maria • extended_group • co
8
Buen ubicación, daayuno bueno
Pros:

Buena unicacion

2026-06-10 • via Nuitee
R
Rodrigo • couple • mx
8
Great staff, nice stay
Pros:

Great staff, the breakfast and the bed

Cons:

Smell of the room

2026-06-09 • via Nuitee
F
Faisal • couple • ae
10
2026-06-09 • via Nuitee
J
Jesus Alberto • couple • ve
5
No cumplió mis expectativas
Cons:

Para ser un 5estrellas no entendimos q no había nada en mini bar, tv se veía mal, el colapso x visita del Papa nos dijeron q fuéramos hasta la esquina de arriba a buscar un taxi nosotros mismos con maletas y todo ya q íbamos de salida al aeropuerto… sabiendo la agenda papal tenían q tomar previsión y gestionar los taxis requeridos para ese día

2026-06-08 • via Nuitee
A
Andon • family_with_children • al
9
2026-06-07 • via Nuitee
J
Jean Christophe • couple • fr
9
Pros:

ACCEUIL REMARQUABLE AVEC GRANDE COURTOISIE

2026-06-05 • via Nuitee
D
Daniela • extended_group • cl
10
2026-06-05 • via Nuitee
R
Rosalyn • couple • gb
7
2026-06-05 • via Nuitee
J
Jorge • couple • us
9
2026-06-03 • via Nuitee
H
Helena • couple • es
9
2026-06-02 • via Nuitee
J
Jimenez Puerta • couple • co
10
Excelente estancia .. volvería sin dudarlo
Pros:

Excelente atención y ubicación. Zona tranquila.

2026-06-01 • via Nuitee
A
AurelioVazquez • extended_group • mx
8
2026-06-01 • via Nuitee
C
carla • couple • br
8
acho que seria um hotel 4 estrelas e nao 5
Pros:

cafe da manha é magnifico

Cons:

o quarto é muito pequeno. no 1o andar vc escuta todo barulho da rua. a acustica do hotel é pessima, vc escuta muito barulho .

2026-05-31 • via Nuitee
R
ryan • solo_traveller • sa
4
2026-05-31 • via Nuitee
K
Kerstin • couple • de
9
2026-05-30 • via Nuitee
I
Ileana E • couple • us
10
Pros:

Great location, comfortable rooms and beds, clean hotel, good gym, good food at the restaurant and staff is very friendly and helpful. Would definitely come back here.

Cons:

N/A

2026-05-29 • via Nuitee