Ramada by Wyndham Santa Fe

Hotels
•
Ramada
6.9 (2288 reviews)
3450 Cerillos Rd , Santa Fe , us
+1 505-474-7570

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor breakfast options

Categories

Cleanliness
5.79
Multiple reviews mentioned issues with cleanliness, including hairs and cockroaches.
Service
8.76
Most reviews noted friendly and helpful staff despite some negative experiences.
Location
8.3
Many guests praised the location as perfect for their needs.
Room Quality
6.75
Mixed sentiments were noted about room cleanliness and comfort.
Amenities
5.78
Amenities were limited and some were broken, impacting guest experience.
Value for Money
7.24
Generally good value due to competitive pricing, but breakfast quality is lacking.
Food and Beverage
5.29
Breakfast options were often criticized for quality and variety.
Overall Experience
7.26
Overall, a mix of positive and negative experiences leading to an average stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:28

Property Description

Outdoor Pool and Free Breakfast
Guests at Ramada by Wyndham Santa Fe Cerrillos can take advantage of the outdoor pool and indulge in a complimentary daily breakfast, setting the tone for a relaxing and enjoyable stay.

Convenient Amenities
With a flat-screen TV, tea/coffee facilities, microwave, and fridge in every room, guests can enjoy the convenience of these amenities during their Santa Fe getaway.

Business and Fitness Facilities
Whether guests need to catch up on work at the business center or squeeze in a workout at the fitness center, Ramada by Wyndham Santa Fe Cerrillos offers the facilities to cater to all needs.

Book your stay now at Ramada by Wyndham Santa Fe Cerrillos for a delightful and convenient experience in Santa Fe!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.9
Based on 2288 reviews
Cleanliness: 5.79
Service: 8.76
Location: 8.3
Room Quality: 6.75
Amenities: 5.78
Value for Money: 7.24
Food and Beverage: 5.29
Overall Experience: 7.26
S
Silvia • solo_traveller • us
10
Pros:

Todo muy bien

Cons:

No hay algo que no me guste. Todo ok

2026-07-24 • via Nuitee
D
David • solo_traveller • us
8
Pros:

Efficient

Cons:

N/P

2026-07-22 • via Nuitee
S
Simeon • family_with_children • co
5
Hotel inseguro. Pésimo trato y no hay responsabilidad del establecimiento
Pros:

Mi carro fue robado en el parqueadero del hotel. Violentaron las seguridades y nos hurtaron varios elementos. El hotel manifestó que no respondía y quw debíamos llamar a la policía. Pésimo trato e irresponsabiiidad.

Cons:

La seguridad pésima, el desayuno muy malo el domingo. El aseo y la higiene muy malas.

2026-07-22 • via Nuitee
D
David • solo_traveller • us
10
I will be staying again and aging.
Pros:

Everyone was very happy and nice. The room was clean.

Cons:

Nothing.

2026-07-20 • via Nuitee
D
David • solo_traveller • us
10
Stay was wonderful. I will staying again.
Pros:

Everything was nice.

Cons:

Nothing.

2026-07-20 • via Nuitee
R
Rastislav • couple • us
1
Terrible. Just avoid this hotel at all. There are many better places to stay...
Pros:

Frankly? Nothing after experience from reception at check out.

Cons:

Terrible experience. Unfriendly receptionist, extremely rude manager who KICKED me out of the hotel after he refused my legal request by lying (because he probably doesn't know his job). Something I request in every hotel and for example a day later at the hotel the receptionist (exactly the same entry situation) solved it with a smile in 3 minutes.

2026-07-20 • via Nuitee
C
Cassandra • extended_group • us
7
2026-07-19 • via Nuitee
D
danielle • solo_traveller • us
1
Pros:

Nothing

Cons:

The manager was very rude. I booked an early check in because I had surgery down the street. I was told by two different people I would be able to check in after my surgery. I went to check in and was told I couldn't there was no room ready. I had to wait in the car for 2 hours on anesthesia. It was also very dirty. I have pictures.

2026-07-19 • via Nuitee
K
Karla • solo_traveller • us
9
2026-07-19 • via Nuitee
M
Marco • family_with_children • us
8
Pros:

Location

Cons:

The beds are comfortable, but the room had a strange smell—it seemed musty.

2026-07-18 • via Nuitee
H
Hortencia • solo_traveller • us
10
Pros:

Location and price

2026-07-17 • via Nuitee
A
Alysen • solo_traveller • us
8
Pros:

AC was cold, room was clean, the continental breakfast was great!

Cons:

Not within walking distance of where we were going, but that was our fault for not looking closer at the maps.

2026-07-17 • via Nuitee
E
Elena • solo_traveller • us
8
Pros:

Easy check in. Good breakfast

2026-07-17 • via Nuitee
A
Ariel • solo_traveller • us
10
2026-07-17 • via Nuitee
E
Elissa • family_with_children • us
1
It was the worse stay at any hotel in my life.....
Pros:

After traveling all day, my family and I arrived very late and were exhausted. Unfortunately, when we entered our room, we immediately discovered two large stains on the bed linens. One appeared to be blood, and the other appeared to be semen. Finding what looked to be bodily fluids on a bed that was supposed to be clean was both shocking and unacceptable.

I immediately went to the front desk to report the issue. Rather than showing concern or offering a meaningful solution, the employee simply told me there was nothing she could do except provide clean sheets. I asked if we could be moved to another room, but I was told there were no rooms available.

At that point, I felt completely stuck. It was very late at night, I had two young girls with me, and after a full day of traveling, our only options were to leave and try to find another hotel in the middle of the night or remake the bed ourselves. Neither is something a paying guest should ever have to do.

To make matters worse, the room had a very strong odor, as though someone had recently had a fish fry inside. Between the condition of the room and the lack of empathy from the front desk employee, this was by far the worst hotel experience I have ever had.

I understand that mistakes can happen, but the condition of the room should never have passed inspection, and the response from your staff was extremely disappointing. A simple apology, genuine concern, or effort to make the situation right would have gone a long way. Instead, I was left feeling that my concerns did not matter.

I hope you will review your housekeeping procedures as well as your staff's approach to customer service so that future guests do not have a similar experience. I would also appreciate hearing how you intend to address this matter.

Thank you for your time, and I look forward to your response.

Cons:

The seaman and blood on our bed and the lack of caring from the staff- they just shrugged and handed me new sheet and I changed them.

2026-07-16 • via Nuitee
L
Laird • solo_traveller • us
8
Pros:

Front desk clerk, Ceasar, was very helpful.

2026-07-15 • via Nuitee
M
Maria • extended_group • us
1
I was very disappointed… thought it would have been nicer
Pros:

Nothing… very disappointed

Cons:

Staff was not friendly… actually rude the way they respond… carpet was disgusting … feet were black from walking across the room things were broken… sheets were stained my pillow looked like someone rested their head was all wrinkled… I would never stay there again… very disappointed, I could not get my tv to work…

2026-07-15 • via Nuitee
S
Sara • family_with_children • us
1
Shady place - Beware!
Pros:

The location was great.

Cons:

The cons started with the rude girl on the computer "training" the poor guy that was attempting to check-in people. They had rules and fees for any and everything, but it doesn't look like they use those collected fees to repair anything. The pool was closed for repairs "indefinitely". The cliental was super shady. Everything was damp, musky, smelled and gave me the feeling that I was going to get some kind of bug/disease while there. We had to get two rooms and were also traveling with friends. The 3 rooms had what looked like blood and semen stains all around. I was so frustrated that I paid too much for such a shady, rude, and gross place.

2026-07-15 • via Nuitee
J
Jacqueline • family_with_children • us
9
It was pleasant and I would definitely stay here again!
Pros:

Customer service was nice, restroom was clean, very quiet at night, breakfast was great! We also had kids and they were a little loud the first night putting them to bed but I had mentioned we had kids from the start so they would know where to put us. Overall it was great and location was perfect.

2026-07-14 • via Nuitee
P
Paul • solo_traveller • us
1
The most horrible unprofessional management I have ever encountered
Pros:

Location

Cons:

Stayed in room was 85f degrees all night the next day asked maintenance to check it out they did. Went to a Second room same thing ac blowing cool air was extremely hot talked to General Manger he was very rude unprofessional and dismissive he gave me a false name “bob smith” would not give me his business card or a number to corporate or his boss. Stated he has accommodated me enough I asked him to walk up to second room to verify he stated no. I stated I will check out rather then stay in a hot room and asked for a refund he stated I had to do it through third party company. I stated do you always treat your customers like that He stated hurry up and pack your stuff or he will call cops I stated call cops I am leaving. He stated hurry up.. never in my life have I ran into the most unprofessional Manager or have been treated that bad..

2026-07-13 • via Nuitee