Park Plaza Santiago

Hotels
8 (4871 reviews)
Av. Ricardo Lyon 207 , Santiago , cl
+56 2 2372 4000

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Room size and comfort

Categories

Cleanliness
7.46
Some reviews indicated cleanliness issues, such as worn-out bathrooms and reports of not enough cleaning during longer stays.
Service
8.93
Reviews praised the staff for being helpful and friendly, with positive overall impressions.
Location
8.97
Multiple mentions of excellent location close to restaurants and attractions.
Room Quality
7.42
Rooms reported as small and some issues with noise from neighboring rooms.
Amenities
7.45
Amenity comments indicate might need improvement, especially regarding pool size and gym facilities.
Value for Money
7.91
Generally viewed as good value, but some reviews noted that the quality of facilities did not meet expectations.
Food and Beverage
7.96
Breakfast received mixed reviews; some enjoyed it while others found it lacking in variety.
Overall Experience
7.93
Overall sentiment is positive, but improvements could enhance the experience further.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:40

Property Description

Luxurious Amenities and Facilities
Park Plaza Santiago offers a sauna room, gym facilities, and massage sessions in the upscale Providencia district. The 5-star décor and air-conditioned rooms with classic dark wood furniture provide a luxurious stay.

Fine Dining Experience
Guests can enjoy breakfast and chef-designed dishes at Park Lane Restaurant, known for its chic décor and elegant wood mouldings.

Convenient Location and Services
Located just a 5-minute walk from Los Leones metro station, the hotel offers a tour desk for exploring the area, currency exchange services, and 24-hour front desk assistance. Shuttles to the nearby airport can also be arranged for a hassle-free stay.

Book your luxurious stay at Park Plaza Santiago for a memorable experience!

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 4871 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
M
Mittermayer • family_with_children • br
7
2026-07-25 • via Nuitee
A
ALESSANDRO GILBERTO • solo_traveller • br
8
Pros:

Localizacao, cafe da manha, cama excelente.

Cons:

O chuveiro poderia ter mais agua, tinha pouca pressao.

2026-07-25 • via Nuitee
X
Ximena • solo_traveller • cl
6
Pros:

Está muy bien ubicado, a pasos del metro y en una zona comercial pero tranquila en donde se consigue de todo. Las habitaciones son amplias y si bien, les falta mantención y el mobiliario es antiguo son muy cómodas. El desayuno es soempre el mismo sin embargo es variado y de buena calidad, al igual que la cena bufet del restaurante.

Cons:

La ropa de cama en invierno no es suficiente, se deben pedir frazadas, si bien el aire acondicionado ayuda solo una sabana con un cobertor igual de delgado es muy poco para la época. El desayuno es muy tarde (a las 7:00 am) y quienes, como en mi caso, viajan por trabajo y salen temprano, no tienen opcion ni de tomar un cafe para llevar.
Me he quedado varias veces en este hotel pero en esta oportunidad me toco alquilar carro y fue un desastre, porque ademas había lluvia y al no tener estacionamiento en el hotel, se debe caminar aprox 8-10 minutos y "sacar todas las pertenencias" ya que es un estacionamiento publico de pago y si debes cargar equipos de trabajo implica llevar y traer cosas cada vez que te estacionas... y varias veces trasladarse con peso y bajo la lluvia. El otro problema es que te dan un ticket para escanear junto con el de estacionamiento y de los 12 días que estuve 5 tuve problemas porque el tiquet era invalido y 3 porque excedia el monto en convenio. Si bien yo no pague nada, el problema es para salir ya que se debe marcar el citifono de ayuda para que te levanten la barrera y no siempre contestan en especial como a las 6:30, hora en que hay solo un guardia haciendo ronda en los distintos niveles, me toco demoras de hasta 30 minutos en lograr ubicar al guardia para que levanrara la barrera de forma manual. Todos los días pasaba por el mesón notificando el problema pero no lograron resolverlo antes de mi salida.

2026-07-25 • via Nuitee
K
Kundinger • couple • de
7
2026-07-25 • via Nuitee
R
RAFAEL • solo_traveller • br
10
Pros:

Localização e café da manhã. Também nos ajudaram devido ao cancelamento do nosso vôo. Deixaram guardadas as malas até o horário do novo vôo.

Cons:

Nada.

2026-07-25 • via Nuitee
T
Tania • solo_traveller • sv
8
Pros:

Buena ubicación

Cons:

La atencion ppr parte del.personam es muy fría

2026-07-24 • via Nuitee
T
Thalita • extended_group • br
1
Não gostei, pois não tinha agua quente para tomar banho a noite.
Pros:

Da localização

Cons:

NO restaurante falta exaustor, mta fumaça no ambiente. A noite não tem aua quente para tomar banho, apenas agua morna, para fria. Não conseguíamos tomar banho a noite. Inadmissível numa viagem de inverno.

2026-07-24 • via Nuitee
L
Ludek • couple • cz
9
all you need to discover Santiago
Pros:

Excellent location, comfortable bed, very good breakfast and helpful staff. All you need to discover Santiago

2026-07-24 • via Nuitee
R
ramiro • solo_traveller • ar
5
2026-07-23 • via Nuitee
R
Rodrigo Quezada Valdebenito • solo_traveller • cl
2
2026-07-23 • via Nuitee
S
SILVA BARBOSA • family_with_children • br
6
Boa localização, mas a experiência foi prejudicada por problemas de manutenção e atendimento.
Pros:

O principal ponto positivo da acomodação foi a localização, que é excelente e facilita muito o deslocamento pela cidade. O quarto era espaçoso e, de forma geral, atendeu às necessidades da hospedagem. A equipe de limpeza também manteve o quarto organizado durante a estadia.

Cons:

A acomodação deixou a desejar em alguns aspectos de estrutura e manutenção. O banheiro precisa de melhorias: o chuveiro era difícil de regular a temperatura, não havia box, apenas uma banheira sem tampa para uso, e senti falta de itens básicos, como touca de banho. Durante a estadia, o vaso sanitário também entupiu. Além disso, a fechadura eletrônica do quarto apresentou defeito diversas vezes, obrigando-me a descer repetidamente à recepção para conseguir entrar. O problema só foi resolvido definitivamente no último dia da hospedagem.

2026-07-23 • via Nuitee
C
claude • couple • fr
7
Cons:

Chambres obsoletes

2026-07-23 • via Nuitee
N
Nilton • family_with_children • br
10
2026-07-23 • via Nuitee
R
rodrigo • solo_traveller • cl
8
Pros:

Buena ubicación y buen servicio

Cons:

Habitaciónes antiguas

2026-07-22 • via Nuitee
W
Wellington Fagner • family_with_children • br
10
Eu e minha família adoramos!
Pros:

Exatamente!

Cons:

Tudo ótimo!

2026-07-22 • via Nuitee
P
Paul • solo_traveller • ie
6
Disappointed
Pros:

The location

Cons:

Facilities and equipment were poor and often not working.

One staff member refused to provide any help with breakfast when I had to leave early. I notified the previous evening and when they couldn’t help I asked for a refund of the breakfast. This was also refused. Only when I said that I would complain was there any support. Pretty poor service!

2026-07-22 • via Nuitee
S
Sergio Javier • family_with_children • br
8
2026-07-22 • via Nuitee
D
Dean • solo_traveller • ca
8
One Rotten Apple
Pros:

Excellent Location!
Friendly front desk staff, very helpful.
Loved the dining area.

Cons:

Had a problem with one server at the bar.
Very rude, wouldn't attempt to understand English or even a little spanglish.

2026-07-21 • via Nuitee
A
Alejandro • couple • cl
9
Descanso
Pros:

Buen servicio y atención del personal

Cons:

Muy baja la temperatura de la piscina

2026-07-21 • via Nuitee
R
Roberto Watanabe 83 • solo_traveller • br
10
Pros:

Localização, cafe da manha com bastante variedades e o conforto do quarto

2026-07-21 • via Nuitee