Park Plaza Santiago

Hotels
8 (4722 reviews)
Av. Ricardo Lyon 207 , Santiago , cl

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Room size and comfort

Categories

Cleanliness
7.46
Some reviews indicated cleanliness issues, such as worn-out bathrooms and reports of not enough cleaning during longer stays.
Service
8.93
Reviews praised the staff for being helpful and friendly, with positive overall impressions.
Location
8.97
Multiple mentions of excellent location close to restaurants and attractions.
Room Quality
7.42
Rooms reported as small and some issues with noise from neighboring rooms.
Amenities
7.45
Amenity comments indicate might need improvement, especially regarding pool size and gym facilities.
Value for Money
7.91
Generally viewed as good value, but some reviews noted that the quality of facilities did not meet expectations.
Food and Beverage
7.96
Breakfast received mixed reviews; some enjoyed it while others found it lacking in variety.
Overall Experience
7.93
Overall sentiment is positive, but improvements could enhance the experience further.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:40

Property Description

Luxurious Amenities and Facilities
Park Plaza Santiago offers a sauna room, gym facilities, and massage sessions in the upscale Providencia district. The 5-star décor and air-conditioned rooms with classic dark wood furniture provide a luxurious stay.

Fine Dining Experience
Guests can enjoy breakfast and chef-designed dishes at Park Lane Restaurant, known for its chic décor and elegant wood mouldings.

Convenient Location and Services
Located just a 5-minute walk from Los Leones metro station, the hotel offers a tour desk for exploring the area, currency exchange services, and 24-hour front desk assistance. Shuttles to the nearby airport can also be arranged for a hassle-free stay.

Book your luxurious stay at Park Plaza Santiago for a memorable experience!

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 4722 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
D
Daimara • solo_traveller • cl
10
2026-06-14 • via Nuitee
I
INGRID LORENA • family_with_children • cl
10
Pros:

delicioso

2026-06-12 • via Nuitee
J
Javiera • solo_traveller • cl
10
2026-06-12 • via Nuitee
M
MARIA DEL ROSARIO • solo_traveller • cz
9
GRAN CONGRESO , BUENOS MOMENTOS COMPARTIDOS EN EL PARK PLAZA HOTEL
Pros:

la atencion del personal y la habitacion mas la ubicación

NO SOY DE REP CHECA , SOY ARGENTINA

Cons:

que no salia el agua, comenzaba a ducharme y se me cortaba , tenia que esperar unos minutos a que vuelva y eso me hacia tomar frio
hubo dias que me enjuague los dientes con agua mineral

2026-06-11 • via Nuitee
V
Vega Henríquez. • solo_traveller • cl
8
2026-06-11 • via Nuitee
T
Thiago • solo_traveller • br
6
Nao agradou muito
Pros:

Localização e café da manha e atendimento excelentes.

Cons:

Estrutura do quarto, tomadas nem todos funcionam, banheiro ruim pra tomar banho

2026-06-11 • via Nuitee
G
Guillermo U • couple • cl
9
excelente
Pros:

buen desayuno; muy atenteo el personal, bien decorado , buena luz

Cons:

baños antiguos

2026-06-10 • via Nuitee
Z
ZHENG • extended_group • pe
10
2026-06-10 • via Nuitee
M
Mariano • couple • ar
10
2026-06-10 • via Nuitee
O
Orlando Olave • solo_traveller • cl
6
Pros:

La ubicacion

Cons:

Muy mala actitud del personal de rececpión (de noche) y personal del restaurant.
Desayuno básico y sin reposición de productos

2026-06-10 • via Nuitee
B
Brenda • couple • cl
7
2026-06-10 • via Nuitee
R
RODRIGO • family_with_children • cl
10
Excelente
Pros:

La ubicación y el desayuno

Cons:

Un poco antiguo, pero lo mantienen bien

2026-06-10 • via Nuitee
E
Emilio Maldonado • solo_traveller • cl
10
2026-06-10 • via Nuitee
D
Dayana • family_with_children • es
5
Pros:

El desayuno está muy bien, la ubicación muy buena. El estacionamiento no queda en el hotel pero te aseguran una plaza, no todos los hoteles tienen zona de estacionamiento gratuito.
Las almohadas y la cama muy cómodas.

Cons:

No me gustó la cena, elegimos la opción de buffet y parecía que eran las sobras del mediodía, decepcionante.
La limpieza del baño es algo a mejorar, en la zona de la bañera había moho , mucho tiempo sin pasarle un poco de lejía a los azulejos. La manguera de la ducha se salía.

2026-06-09 • via Nuitee
F
Fredy • family_with_children • cl
7
Negocios.
Pros:

ubicación

Cons:

Siempre resulta complicado encender la calefacción y el televisor.

2026-06-09 • via Nuitee
N
nicole • couple • cl
10
Buena ubicación y comodidad
Pros:

Desayuno muy completo y el personal de hotel amables.

2026-06-08 • via Nuitee
A
Antonio • couple • cl
6
Pudo ser mejor
Pros:

La ubicación y la atención de su personal

Cons:

La calidad de su ropa cama…. Las almohadas de mala calidad. Lo que impide un descanso reparador después de un viaje.

2026-06-08 • via Nuitee
S
Susana • couple • cl
6
Pros:

Habitación y baño amplio y comodo.
Buena ubicación .
Se puede dejar el equipaje sin costo previo al ingreso

Cons:

Se escuchaba el ruido de las habitaciones del lado y del pasillo. Mala aislación acústica.

2026-06-08 • via Nuitee
S
Sebastian • couple • cl
8
2026-06-08 • via Nuitee
E
Enio • couple • br
6
Pros:

Localização e funcionários

Cons:

Quarto apresentou odor forte de esgoto

2026-06-08 • via Nuitee