Park Plaza Santiago

Hotels
8 (5048 reviews)
Av. Ricardo Lyon 207 , Santiago , CL
+56 2 2372 4000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Room size and comfort

Categories

Cleanliness
7.46
Some reviews indicated cleanliness issues, such as worn-out bathrooms and reports of not enough cleaning during longer stays.
Service
8.93
Reviews praised the staff for being helpful and friendly, with positive overall impressions.
Location
8.97
Multiple mentions of excellent location close to restaurants and attractions.
Room Quality
7.42
Rooms reported as small and some issues with noise from neighboring rooms.
Amenities
7.45
Amenity comments indicate might need improvement, especially regarding pool size and gym facilities.
Value for Money
7.91
Generally viewed as good value, but some reviews noted that the quality of facilities did not meet expectations.
Food and Beverage
7.96
Breakfast received mixed reviews; some enjoyed it while others found it lacking in variety.
Overall Experience
7.93
Overall sentiment is positive, but improvements could enhance the experience further.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:40

Property Description

Luxurious Amenities and Facilities
Park Plaza Santiago offers a sauna room, gym facilities, and massage sessions in the upscale Providencia district. The 5-star décor and air-conditioned rooms with classic dark wood furniture provide a luxurious stay.

Fine Dining Experience
Guests can enjoy breakfast and chef-designed dishes at Park Lane Restaurant, known for its chic décor and elegant wood mouldings.

Convenient Location and Services
Located just a 5-minute walk from Los Leones metro station, the hotel offers a tour desk for exploring the area, currency exchange services, and 24-hour front desk assistance. Shuttles to the nearby airport can also be arranged for a hassle-free stay.

Book your luxurious stay at Park Plaza Santiago for a memorable experience!

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8
Based on 5048 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
E
Esteban Guerrero • solo_traveller • gt
10
Maravilloso
Pros:

Me gustó la habitación y el personal, súper amables.

Cons:

Únicamente faltaría variedad en el desayuno, después de eso todo excelente.

2026-09-19 • via Nuitee
R
Raul • couple • cl
10
2026-09-19 • via Nuitee
L
Luis Enrique • solo_traveller • au
8
2026-09-19 • via Nuitee
C
Cocchella • couple • pe
5
Fue normal
Pros:

La ubicación

Cons:

Súper antiguo. No estaba bien mantenido. Olía como a hongueado

2026-09-19 • via Nuitee
B
Bertha Yasmin • family_with_children • pe
8
BUENA OPCION PARA VIAJES DE CORTA DURACION
Pros:

La ubicacion perfecta, la piscina solo es para adultos. ( estandard ) el desayuno bien pero no habia pan Barraqueta (chileno ) ni mas variedad de opcion de huevos . el resto estaba bien!.

El Restautante tipo buffet aun que no tenia variadad de opcion de postres incluido .

Cons:

Definitivamente el sistema de consumos con cargo a cuenta de habitacion como existe en TODO el Mundo , somos agente de viajes y viajamos mucho por todo el mundo y primera vez que tenemos una experiencia diferente. en fin tendran sus motivos. !
La caja de seguridad nunca nos funcion debido al sistema complicado

Sigerimos colocar antideslizante en la ducha! es muy importante para evitar accidentes que podrian ser fatales !

Traslado gratis del aeropuerto aun que en nuestro caso no se funciono ! ya que la tolerancia de espera es de 45 minutos
tiempo insuficiente para pasar controles y tramites migratorios ( sugerimos no incluirlo con en esas condiciones )

2026-09-19 • via Nuitee
M
Maria teresa • couple • cl
5
2026-09-18 • via Nuitee
K
Kaerolik • solo_traveller • mx
7
Pros:

In general it is a good place to stay. Room is clean and confortable. Facilities are good.

Cons:

It is an old hotel that requires some care in the details. Parking is in a different location.

2026-09-17 • via Nuitee
V
Victor • family_with_children • cl
9
Un clásico en Santiago, seguro, cómodo y excelentemente bien ubicado.
Pros:

Es un clásico. Por lejos una de las ubicaciones más prácticas y seguras en Santiago. A lado de metro y locomoción, comercio y restaurantes. El barrio sigue siendo seguro, se puede caminar sin problema. El desayuno es excelente.

Cons:

Por ser un clásico desde hace muchos años, las habitaciones pueden parecer un tanto ajustadas en tamaño. pero aseguran un muy buen descanso.

2026-09-17 • via Nuitee
P
Patricia • solo_traveller • do
8
Pros:

tranquilo

2026-09-17 • via Nuitee
S
Saracho • solo_traveller • ar
8
2026-09-17 • via Nuitee
H
Helena • couple • cl
10
Fantástico lugar para ir en pareja
Pros:

Excelente ubicación y atención
Muy recomendable para parejas

Cons:

Nada en particular

2026-09-16 • via Nuitee
J
Jose Daniel • couple • cr
8
Precio - Calidad esta bien
Pros:

El desayuno excelente, la ubicación del hotel es segura y está cerca de supermercado y centros comerciales.

Cons:

Creí que la habitación era mas grande

2026-09-16 • via Nuitee
J
Juan • couple • cl
9
2026-09-16 • via Nuitee
B
Bob A • solo_traveller • au
8
A great place to stay in a nice part of Santiago.
Pros:

The hotel was comfortable and well located, close to shops and dining options. It was easily accessible for tours. The buffet breakfast was verry good and staff were helpful.

2026-09-16 • via Nuitee
E
Eduardo • couple • br
6
Pros:

Café da manhã bom, limpeza e localização muito boa

Cons:

Nos dias que ficamos apenas um dos dois elevadores estava funcionando, tivemos problemas com a água quente do chuveiro, ficou um noite sem funcionar

2026-09-16 • via Nuitee
L
Ligia • couple • br
9
Excelente custo benefício. Recomendaria.
Pros:

Localização excelente, confortável, funcionários atenciosos e café da manhã muito bom.

Cons:

Reposição de produtos para banho (xampu, condicionador, sabonete, etc) não eram realizados automaticamente, apenas após solicitação.

2026-09-16 • via Nuitee
F
Facundo Nicolas • couple • ar
9
2026-09-16 • via Nuitee
J
Juan Carlos • couple • us
7
The staff was friendly, both at the front desk and restaurant. Location was very nice and was walking distance to touris
Pros:

Location

Cons:

Room was outdated, towels were dirty and overused.

2026-09-15 • via Nuitee
M
macarena • solo_traveller • cl
3
Pros:

el desayuno

Cons:

lavamanos tapado, cortinas malas... las habitaciones algua vez en los años 90 fueron buenas pero les hace fata una modernización

2026-09-14 • via Nuitee
A
Ana • couple • co
9
La ubicación e instalaciones perfectas para mi hija e instancia
Pros:

Habitantes limpias

Cons:

Personal no tenía calidez

2026-09-14 • via Nuitee