Park Plaza Santiago

Hotels
8 (4701 reviews)
Av. Ricardo Lyon 207 , Santiago , cl

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Room size and comfort

Categories

Cleanliness
7.46
Some reviews indicated cleanliness issues, such as worn-out bathrooms and reports of not enough cleaning during longer stays.
Service
8.93
Reviews praised the staff for being helpful and friendly, with positive overall impressions.
Location
8.97
Multiple mentions of excellent location close to restaurants and attractions.
Room Quality
7.42
Rooms reported as small and some issues with noise from neighboring rooms.
Amenities
7.45
Amenity comments indicate might need improvement, especially regarding pool size and gym facilities.
Value for Money
7.91
Generally viewed as good value, but some reviews noted that the quality of facilities did not meet expectations.
Food and Beverage
7.96
Breakfast received mixed reviews; some enjoyed it while others found it lacking in variety.
Overall Experience
7.93
Overall sentiment is positive, but improvements could enhance the experience further.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:40

Property Description

Luxurious Amenities and Facilities
Park Plaza Santiago offers a sauna room, gym facilities, and massage sessions in the upscale Providencia district. The 5-star décor and air-conditioned rooms with classic dark wood furniture provide a luxurious stay.

Fine Dining Experience
Guests can enjoy breakfast and chef-designed dishes at Park Lane Restaurant, known for its chic décor and elegant wood mouldings.

Convenient Location and Services
Located just a 5-minute walk from Los Leones metro station, the hotel offers a tour desk for exploring the area, currency exchange services, and 24-hour front desk assistance. Shuttles to the nearby airport can also be arranged for a hassle-free stay.

Book your luxurious stay at Park Plaza Santiago for a memorable experience!

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 4701 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
M
mariacelia • couple • ar
9
muy buena ubicacion.buena relación precio calidad
Pros:

muy buen lugar ,muy buena ubicacion,buen desayuno,muy buena atencion

2026-05-30 • via Nuitee
M
MICHAEL • solo_traveller • cl
10
Recomiendo este Hotel
Pros:

Excelente ubicación, a pasos del Metro Los Leones, entorno seguro, confortable, camas cómodas, muy limpio, buen restaurante, relación precio calidad 10/10r

2026-05-29 • via Nuitee
M
Maria Jose • couple • cl
8
2026-05-29 • via Nuitee
E
Emilio Maldonado • solo_traveller • cl
10
2026-05-28 • via Nuitee
A
AldoDePaoli • solo_traveller • cl
2
Pros:

La ubicación es muy buena.

Cons:

Sin estacionamiento en el lugar había que caminar 3 cuadras para poder estacionar en un lugar concesionado.
El personal horrible, mala actitud y pésimo servicio. En su propio restaurante les tardo una hora en llegar recién a atendernos y además sus productos se encontraban en mal estado y tenían mal sabor.
La habitación olía mal y tanto el baño como la cama tenían suciedad.
Muy mala experiencia, no recomiendo este hotel.

2026-05-28 • via Nuitee
C
Cecilia Valenzuela • solo_traveller • cl
6
Pros:

La ubicación

Cons:

No tiene estacionamiento en el hotel, esta a varias cuadras y no lo informan cuando se reserva

2026-05-28 • via Nuitee
P
Pedro • solo_traveller • pe
10
Buen hotelmen Santiaho, recomendable, volveria …
Pros:

Buena ubicación, my limpio, buen desayuno

Cons:

Habitaciones muy oscuras, falta mas iluminación para mi gusto

2026-05-27 • via Nuitee
M
Migdalia • couple • gt
10
Excelente
Pros:

Super la comida, la comodidad y el personal muy amable.

2026-05-27 • via Nuitee
S
SONIA ISABEL • couple • cl
7
Tranquilo y justo lo que buscaba
Pros:

Muy buena ubicación

Cons:

Un poco deteriorado el mobiliario .
Ninguna aplicación para descansar y ver películas. Sin alternativas para disfrutar de aplicaciones o poder instalar la propia
Aparentemente no hay como conectarte a la TV

2026-05-27 • via Nuitee
F
Fabiana • solo_traveller • ar
9
Pros:

Muy amable todo el personal!! Cerquita de todo, con buen estacionamiento. Es nuestra segunda vez aquí.

Cons:

Me gustaría una renovación para algunas de las habitaciones, estan un poquito viejas, aunque no en muy mal estado. Y variaria un poco el desayuno buffet, que es muy bueno, pero siempre lo mismo. Lo recomiendo.

2026-05-26 • via Nuitee
M
Mauricio • solo_traveller • cl
8
Pros:

La amabilidad del staff y la ubicacion

Cons:

Las sabanas muy pegajosas y cortas, deberian ocupar plumones

2026-05-26 • via Nuitee
N
NICOLAS OSCAR • solo_traveller • ar
10
2026-05-26 • via Nuitee
• couple • cl
10
2026-05-25 • via Nuitee
J
Jimena • family_with_children • cl
9
Seguimos volviendo, lo recomiendo.
Pros:

Muy buena ubicación, habitación muy cómoda y el personal amable.

Cons:

Nada para mencionar.

2026-05-25 • via Nuitee
E
Evelyn • family_with_children • cl
10
Reconfortable
Pros:

Muy rico el desayuno. La habitación muy confortable.

Cons:

Lo unico malo es que faltaban enchufes en la habitación para poder cargar los celulares. Los enchufes no estaban a la mano, se encontraba detras de la cama, en el baño.

2026-05-25 • via Nuitee
V
Vilma Gilbert • extended_group • cl
10
2026-05-25 • via Nuitee
M
Maselli • solo_traveller • ar
10
Pros:

Todo

2026-05-25 • via Nuitee
A
Alfonso • extended_group • cl
8
2026-05-24 • via Nuitee
M
Maria Laura • solo_traveller • ar
10
Siempre es bueno volver.
Pros:

La atención del personal y la ubicación

2026-05-23 • via Nuitee
M
Maria Jose • solo_traveller • cl
7
Cons:

Que ofrecen parking gratis, pero finalmente pagamos por falta de información por parte del hotel

2026-05-23 • via Nuitee