ibis Hotel Hamburg Alster Centrum

Hotels
•
ibis
8 (5922 reviews)
Holzdamm 4-12 + 16 , Hamburg , DE
+49 40 248290

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Small rooms
Dust in room
Limited storage

Categories

Cleanliness
7.39
Some concerns about dust under the bed and a complaint about a very small bathroom.
Service
8.36
General positive sentiment about friendly and helpful staff.
Location
8.9
Multiple mentions of great location, close to transport and city attractions.
Room Quality
7.35
Rooms mentioned as small and lacking storage, but overall acceptable for short stays.
Amenities
7.88
Breakfast and facilities met expectations, with some room for improvement.
Value for Money
7.84
Value perceived positively given the location and amenities.
Food and Beverage
8.39
Breakfast praised as abundant and of high quality.
Overall Experience
7.86
Generally good stay despite minor issues; meets expectations for a city hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 12:47

Property Description

Prime Location on Alster Lake
Located directly on the banks of the picturesque Alster lake, Ibis Hotel Hamburg Alster Centrum offers modern 2-star-superior accommodation just a short walk from Hamburg Main Station.

Comfortable Rooms and Amenities
Enjoy spacious and bright rooms equipped with generous desks and attractive en-suite facilities. Free Wi-Fi is available in both the lobby and rooms, ensuring you stay connected throughout your stay.

Convenient Dining Options
Start your day right with a delicious breakfast available from 6:30 to 10:00 each morning. Craving a snack or a drink? The hotel bar is at your service 24/7, perfect for satisfying those late-night cravings.

Experience the best of Hamburg with excellent transport links from the nearby Hauptbahnhof and explore the vibrant Alsterarkaden shopping centre just a stone's throw away.

Book now for a memorable stay at Ibis Hotel Hamburg Alster Centrum!

Important information:

Please note that children aged between 6 and 11 years are charged EUR 9.5 for breakfast.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Location

Guest Reviews

8
Based on 5922 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
H
Hübner • solo_traveller • de
2
2026-09-19 • via Nuitee
M
Marco • couple • de
4
Hamburg ist eine Reise wert aber nicht in diesem Hotel.
Pros:

Zentrale Lage, Frühstück war ok

Cons:

Das Zimmer war zu klein und hatte keinen Schrank. Sehr schlecht wenn man mehrere Tage nächtigt.
Teppichboden sehr unvorteilhaft. Nicht mehr Zeitgemäß. IBIS habe ich besser in Erinnerung.

2026-09-19 • via Nuitee
G
Gerhard • couple • de
8
2026-09-19 • via Nuitee
E
Edison • solo_traveller • cl
10
2026-09-18 • via Nuitee
H
Hugo • solo_traveller • nl
8
Pros:

Ruim ontbijt; lekker vers brood. Jammer dat een van de twee koffiemachines stuk was, daardoor rijen voor de machine.
Overigens is de ligging van het hotel prima. Een paar minuten lopen vanaf het centraal station en aan de goede kant daarvan, dus geen junks voor de deur. Wel veel restaurantjes in de buurt - en de zeilscheepjes op de Buitenalster. In tien minuten loop je naar het centrum langs de Binnenalster, een mooie route.

2026-09-18 • via Nuitee
T
Timo • couple • se
3
Dom löste inte problemet, som att ge oss ett nytt rum.
Pros:

Bra läge

Cons:

Vi sa till om att ac inte funkade första dagen ,
Dom sa att dom skulle skicka en tekniker och kolla på detta. Inget hände det gick inte att sova där, det var för varmt.

2026-09-17 • via Nuitee
A
ANTONIO • solo_traveller • es
8
2026-09-17 • via Nuitee
J
JPK • solo_traveller • us
4
A complicated relationship with a great hotel. Very nice room in a less than desirable location.
Pros:

Very nice hotel. Staff was super nice and accommodating. Price was very competitive. The room was small, which is quite common for Europe. But contemporary. Very tall ceilings. The bed was larger than expected and semi-comfortable. Bathroom was fine. Room was clean. Would I recommend this hotel? Yes and no. Again it's complicated as it was really nice but what was going on outside of it wasn't. BUT, it's also close to the main strip of art museums and a huge scenic lake, Aussenalster. And it is close to the main train station. So if you do need to use public transportation or pick up some groceries or food it's quite convenient. It's a trade off.

Cons:

Room was tight to move around in. I tended to keep bumping my legs on just about everything in the room. And the lamp on the wall by the desk? Seriously, terrible location as every time I stood up I bumped my head on the shade. Location. Here we go. I had a street side window. And I thought because of the location on a small street it was going to be quitter but this was not the case. Very noisy, all night long. Lots of traffic and noise from people on the street. Including screaming, yelling, people going through metal trash cans at three in the morning and more. And you are closer to the main train station which brings more people on drugs and crime closer to you. I only had an issue with this on a couple occasions. But I was surprised at how different Hamburg was from some other larger German cities when it comes to the homeless and drugs. I saw multiple people smoking crack on the streets and some people looked and acted like zombies.

2026-09-17 • via Nuitee
T
Tove • extended_group • dk
6
2026-09-17 • via Nuitee
R
Ralf • solo_traveller • de
5
Pros:

Sehr gut war die Lage! Direkt an der Alster und nahe der Stadtmitte.
Personal war freundlich.

Cons:

Nachts war eine starke Lärmbelästigung durch Züge feststellbar. Ich musste mir Ohrstöpsel besorgen um überhaupt schlafen zu können!
Mal gab es zu wenig Gabeln zum Frühstück; die Maschine zum Zapfen von heißem Wasser für Tee war an jedem Morgen meines Aufenthaltes defekt...

2026-09-17 • via Nuitee
M
Miriam • solo_traveller • de
7
Pros:

Zentrale Lage, Parkhaus

Cons:

Nicht gut geputzt, Spinnenweben in den Ecken, Badezimmer nur notdürftig geputzt, noch Reste vom Vorgänger

2026-09-17 • via Nuitee
J
Jorge • extended_group • cl
8
Buena ubicación en Hamburgo
Pros:

Su ubicación

Cons:

Lo lento del ascensor

2026-09-16 • via Nuitee
F
Frank • couple • gb
6
2026-09-16 • via Nuitee
M
Martin • solo_traveller • de
7
comfy IBIS
Pros:

freier Zugang zur Lobby + Getränke- und Snackautomat + heißes Wasser oder Kaffee

2026-09-15 • via Nuitee
E
Eric • solo_traveller • ch
8
2026-09-15 • via Nuitee
U
Ute • couple • at
8
Schönes, modernes Hotel in guter Lage
Pros:

Gute Lage, freundliches Personal, gute Auswahl beim Frühstück

Cons:

Etwas hellhörig das Zimmer gleich neben dem Lift

2026-09-14 • via Nuitee
M
Maria • extended_group • de
5
Insgesamt waren wir zufrieden
Pros:

Die Lage ist toll und das Frühstück ist gut und dirt ist auch das Personal sehr freundlich.

Cons:

Die Zimmer waren viel zu heiß, Klima funktionierte nicht. An der Rezeption hat man den Eindruck, dass es kein geschultes Personal ist.

2026-09-14 • via Nuitee
L
Louise • solo_traveller • gb
6
Good location but the room was below expectations.
Pros:

The location was good and the beds were okay.

Cons:

The pillows were not very comfy, the bathroom was quite small and there wasn't much storage to put things away/ no security safe in the room for valuables which I've come to expect in most hotels. Comparing this hotel to some of the others my friends were staying in - i paid more and got far less. It was a bit disappointing. Luckily didn't spend a lot of time there so was fine for a short trip. Would not recommend for longer stays. I had also emailed them weeks before the trip and never got a reply. Service at check in and check out was good and the cleaners were friendly. But management should have replied to my query.

2026-09-13 • via Nuitee
C
Camilla • couple • dk
9
Pros:

Fantastisk beliggenhed og hjælpsom personale.

2026-09-13 • via Nuitee
A
ayşe • solo_traveller • tr
6
Çok da memnun kalmadım.
Pros:

Merkezi sayılabilir. Fena değil. Kahvaltı salonunda çalışan kadınların nezaketlerini beğendim

Cons:

Odaya ilk girişimde resepsiyon görevlisinin İngilizce bildiği halde Almanca konuşması kabalığı. Gündüz karşılaştığım başka bir resepsiyon görevlisinin kısa kaba gönülsüz cevaplar veriyor oluşu…

2026-09-12 • via Nuitee