ibis Hotel Hamburg Alster Centrum

Hotels
•
ibis
7.5 (5908 reviews)
Holzdamm 4-12 + 16 , Hamburg , DE
+49 40 248290

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent central location near train station and city center
Generally clean rooms
Friendly and attentive breakfast staff noted by several guests
Good buffet breakfast (frequently praised)
Convenient for short trips and sightseeing
Well-situated between Hauptbahnhof and Alster
Cons:
Very small bathrooms and compact rooms reported frequently
Noise from trains/streets in some rooms
Missing in-room amenities (no kettle/coffee maker, minibar, slippers, toothbrushes in some cases)
Unreliable Wi‑Fi reported by some guests
Elevator in need of overhaul / maintenance issues
Bar closed during some stays
At least one report of indifferent front-desk response to a safety incident
Some rooms feel dated and have carpets which some guests dislike

Categories

Cleanliness
8
Multiple reviews explicitly praise cleanliness (e.g. 'Temizlik', 'Das Zimmer war sauber', 'Sauberkeit'), though some guests noted carpets and one complaint about a shower incident; overall generally clean.
Service
7
Service is mixed: several mentions of friendly, helpful breakfast staff and polite personnel, but reports of an indifferent front-desk response to a safety/temperature incident and confusing remote check-in lower the score.
Location
9
Location is repeatedly praised as excellent and very convenient (close to Hauptbahnhof, Binnen-/Außenalster, city center and train station); consistently a strong positive.
Room Quality
6.5
Many comments about very small bathrooms, compact rooms ('shoe-box'/ship-like), dated fittings and noise from trains/streets; adequate but constrained and somewhat outdated in places.
Amenities
6
Several missing or limited amenities reported: no slippers, no toothbrush/toothpaste in some rooms, no minibar, no in-room kettle/coffee machine, bar closed and spotty Wi‑Fi; amenities were a notable negative.
Value for Money
6.5
Mixed signals: some guests felt they received value for money, others described the hotel as 'clean but expensive' and avoided breakfast due to price; overall slightly below target value.
Food and Beverage
8.5
Breakfast/buffet is regularly praised (multiple 'excellent' and '4/5' mentions; friendly breakfast staff); limited minor requests (ability to buy a small pastry/coffee) but overall strong.
Overall Experience
8.5
Overall impressions are positive in many reviews ('we will come back', 'recommendable', 'satisfied'), despite some specific faults (small rooms, amenity gaps, isolated service incidents).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Prime Location on Alster Lake
Located directly on the banks of the picturesque Alster lake, Ibis Hotel Hamburg Alster Centrum offers modern 2-star-superior accommodation just a short walk from Hamburg Main Station.

Comfortable Rooms and Amenities
Enjoy spacious and bright rooms equipped with generous desks and attractive en-suite facilities. Free Wi-Fi is available in both the lobby and rooms, ensuring you stay connected throughout your stay.

Convenient Dining Options
Start your day right with a delicious breakfast available from 6:30 to 10:00 each morning. Craving a snack or a drink? The hotel bar is at your service 24/7, perfect for satisfying those late-night cravings.

Experience the best of Hamburg with excellent transport links from the nearby Hauptbahnhof and explore the vibrant Alsterarkaden shopping centre just a stone's throw away.

Book now for a memorable stay at Ibis Hotel Hamburg Alster Centrum!

Important information:

Please note that children aged between 6 and 11 years are charged EUR 9.5 for breakfast.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Location

Guest Reviews

7.5
Based on 5908 reviews
Cleanliness: 8
Service: 7
Location: 9
Room Quality: 6.5
Amenities: 6
Value for Money: 6.5
Food and Beverage: 8.5
Overall Experience: 8.5
B
BİLAL UTKU • couple • tr
8
Temiz ama pahalı.
Pros:

Temizlik, güleryüzlü personel, lokasyon

Cons:

Odalarda terlik yok.
Diş fırçası ve macunu olmaması şaşırtıcıydı.
Kahvaltı açık büfe. 4/5.
Mini buzdolabı yok.

2026-10-31 • via Nuitee
R
Renate • family_with_children • at
8
Cons:

Der Aufzug im Haus 16 bedarf einer Generalüberholung - er plagt sich sehr oft loszufahren.

2026-10-31 • via Nuitee
T
Tatjana • solo_traveller • de
10
2026-10-31 • via Nuitee
C
Christian • couple • de
7
2026-10-30 • via Nuitee
P
Pesach • couple • se
6
Vi är nöjda och tänker anlita er igen.
Pros:

Vi beställde inte någon frukost på grund av priset. Vi skulle önska att kunna köpa en eller två bullar och en kopp kaffe, eftersom vi inte äter stora frukostar. I området fanns det många matställen, där man kunde beställa den mängd mat man ville förtära.

Cons:

Vi blev erbjudna att checka in på hotelet hemifrån och förstår inte anledningen. Vår resesällskap gjorde inte det och det blev ingen skillnad i mottagandet.
Wifi fungerade inte den mesta av tiden.

2026-10-30 • via Nuitee
R
Robert • couple • de
8
Wir kommen wieder. Auch ohne Bar!
Cons:

Das Die Bar geschlossen hat

2026-10-29 • via Nuitee
A
Amélie • couple • de
5
Pros:

Die Lage des Hotels ist großartig.

Cons:

Die Zimmer sind nur sehr umständlich, durch verwinkelte Gänge erreichbar gewesen. Vor dem Aufzug waren Treppenstufen zu gehen. Das wiederspricht den DIN-Vorgaben in einem Hotel. Das Zimmer könnte nicht barrierefrei erreicht werden. DICKER Minuspunkt.

2026-10-29 • via Nuitee
A
Anne • couple • de
8
Für mich passend und ausreichend gut.
Pros:

Die Lage, es war schnell zu Fuß zur Innenstadt und zum Hauptbahnhof. Die Ausstattung war einfach aber für mich vollkommen genügend, da ich mich kaum im Hotelzimmer aufgehalten habe.

Cons:

Man konnte die Straße und die Züge gut hören, aber bei geschlossenem Fenster kein Problem.

2026-10-28 • via Nuitee
M
Martina • family_with_children • de
8
2026-10-28 • via Nuitee
T
Thomas • solo_traveller • es
5
2026-10-28 • via Nuitee
T
Thushara • couple • lk
10
fantastic
Pros:

perfectr

Cons:

everything was ok

2026-10-27 • via Nuitee
E
Elke • couple • de
9
2026-10-27 • via Nuitee
R
Ralf • solo_traveller • de
8
2026-10-27 • via Nuitee
H
Henrik • solo_traveller • dk
7
The stay was a expected and I have no objections against coming back
Pros:

I received value for money,

Cons:

Cleanliness

2026-10-26 • via Nuitee
H
Helga • solo_traveller • at
8
Ibis an der Alster Centrum empfehlenswert für einen kurzen Trip
Pros:

Das Zimmer war sauber. Schon ein klein wenig alt, was man im Bad bemerken konnte. Das Bad war auch wirklich sehr, sehr klein.
Das Personal beim Frühstück war ausgesprochen freundlich. Frühstück war ausgezeichnet. Ganz typisch Ibis Frühstück.

Cons:

Das Bad war wirklich extrem klein. Man fühlte sich eingezwengt wie in einen Schuhkarton. Was ich persönlich nicht mag sind Teppiche im Zimmer. War zwar sauber aber ich mag es trotzdem nicht.

2026-10-26 • via Nuitee
A
Anne • family_with_children • nl
7
Basic plek op goede locatie. Veel geluid van de treinen
Pros:

Ideale locatie, dicht bij treinstation en dichtbij de stad

Cons:

Geluidsoverlast door spoor. Op de kamer was geen koffiezetapparaat of waterkoker aanwezig

2026-10-25 • via Nuitee
S
Stephan Schwarz • couple • de
10
2026-10-25 • via Nuitee
M
Marina • solo_traveller • fi
10
2026-10-25 • via Nuitee
U
Uwe • couple • de
8
Gepflegtes Hotel in guter City Lage zwischen Hauptbahnhof und Binnen-/ Außenalster und St. Georg
Pros:

Lage, Sauberkeit, Badezimmer gepflegt, Umgebung ordentlich direkt neben Hotel Atantic

2026-10-24 • via Nuitee
R
Ron • solo_traveller • nl
8
Heerlijk verblijf
Pros:

Mooie, goed bereikbare locatie

2026-10-24 • via Nuitee