Extended Stay America Premier Suites - Cleveland - Independence

Hotels
•
Extended Stay America Premier Suites
8 (1445 reviews)
6025 Jefferson Drive , Independence , us
+12163281060

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Cons:
Dirty rooms
Poor service and amenities
Deceptive breakfast offerings

Categories

Cleanliness
6.88
Multiple reviews mention dirty rooms and unclean floors.
Service
8.85
Inconsistent service mentioned, with staff lacking professionalism on occasion.
Location
10
Good location noted by several reviews.
Room Quality
8.84
Comfortable but issues with missing linens and room unavailability were highlighted.
Amenities
6.87
Limited amenities described, with significant complaints about the breakfast provided.
Value for Money
9.83
Good value for a one-night stay noted, though expectations were not met.
Food and Beverage
4.88
Numerous complaints regarding poor breakfast options and lack of food availability.
Overall Experience
7.87
Overall mixed experiences with a significant number of complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:26

Property Description

Convenient Location

Situated near major interstates and popular city attractions, Hyatt Place Cleveland Independence offers a prime location for both leisure and business travelers.

Modern Amenities

Each guest room is equipped with complimentary Wi-Fi, a large flat-screen TV, and a convenient refrigerator, ensuring a comfortable stay for all guests.

Fitness and Recreation

Stay active during your stay with access to the 24-hour fitness center, allowing guests to maintain their workout routines while away from home.

Experience the perfect blend of convenience and comfort at Hyatt Place Cleveland Independence. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 1445 reviews
Cleanliness: 6.88
Service: 8.85
Location: 10
Room Quality: 8.84
Amenities: 6.87
Value for Money: 9.83
Food and Beverage: 4.88
Overall Experience: 7.87
K
Kimberly • extended_group • us
2
Disappointed.
Pros:

While not all of our experiences were positive, some staff members were friendly and helpful.

Cons:

The advertised "free, healthy breakfast" was one of the main reasons we chose this hotel, but it was very disappointing. The selection was minimal, consisting of small granola bars, pre-boiled eggs that appeared to have been prepared off-site, small yogurts with no spoons provided, and individually wrapped mini muffins on only one of the two mornings we stayed. Instead, we ended up eating breakfast at Bob Evans down the street, adding an unexpected cost to our trip.

We also experienced several issues with our room. We requested a room change because our first room smelled strongly of cigarette smoke. In the second room, the shower did not work, and the floor was noticeably dirty. In addition, we were not told how to access the Wi-Fi or that hair dryers were available upon request until our second day, which made our stay less convenient than expected.

2026-07-01 • via Nuitee
M
Maurizio 0605 • solo_traveller • it
10
Home stay
Pros:

La posizione vicina al luogo dove dovevo recarmi, la tranquillità della struttura.

Cons:

La colazione compresa, davvero povera e mai completa; mancava sempre qualcosa, il personale nonostante gentile non riusciva a sopperire

2026-07-01 • via Nuitee
A
Alex • solo_traveller • us
9
2026-06-30 • via Nuitee
J
Jaime • couple • us
8
Great hotel if in Cleveland
Pros:

Great accommodations and clean

2026-06-29 • via Nuitee
C
Charukian • couple • us
1
When I was checking out 2 days earlier then my planed stay they spoke so bad of booking calling booking system liers
Pros:

Nothing

Cons:

Unfortunately there is nothing to like in this hotel

2026-06-26 • via Nuitee
K
Kalie • couple • us
3
2026-06-23 • via Nuitee
E
Erica • solo_traveller • us
10
Pros:

It was the best one I went to so far

Cons:

Noting 📝

2026-06-22 • via Nuitee
S
Saadiq • extended_group • us
1
We never checked in because they told us our rooms are no longer available.
Pros:

We never checked in because they told us our rooms are no longer available.

Cons:

We never checked in because they told us our rooms are no longer available.

2026-06-22 • via Nuitee
T
Toni • extended_group • us
10
We stayed here for a baseball game and it was close to the park. It was also close to a lot of food and attractions. The
Pros:

It was in a great location with food and attractions.

Cons:

Everything was wonderful!

2026-06-15 • via Nuitee
A
Askew • extended_group • us
7
Good
Pros:

Breakfast not good at all

Cons:

Service

2026-06-15 • via Nuitee
J
Jamie • couple • us
8
Enjoyed
Pros:

Clean

2026-06-15 • via Nuitee
J
Janet • solo_traveller • us
7
2026-06-12 • via Nuitee
D
Dawn • solo_traveller • us
1
2026-06-11 • via Nuitee
E
Edgar • extended_group • us
10
2026-06-09 • via Nuitee
W
Whiteside • family_with_children • us
1
Cons:

I had to wait 2 and half hours to check in my room and it wasn't the room I selected.... Super unsatisfied.

2026-06-08 • via Nuitee
T
Taleena • couple • us
1
I DIDNT STAY
Pros:

I did not like anything about this property

Cons:

They did not accommodate my rooms I paid for and didn’t issue me a refund

2026-06-08 • via Nuitee
F
Felicia • couple • us
9
2026-06-04 • via Nuitee
T
Tina • couple • us
7
Pros:

Convenient to everything

Cons:

Only one elevator. A lot of pot smoking in elevators

2026-05-24 • via Nuitee
Y
Yenny • extended_group • us
1
Cons:

Que hasta el día de hoy nadie responde mis mensajes y cuando entregue la habitación no me quisieron ayudar solo estuve dos noches y tenía pagado por 4 y nadie responde me molesta su indiferencia

2026-05-23 • via Nuitee
M
Monica • couple • us
8
2026-05-22 • via Nuitee