Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Exceptional staff
Cons:
Limited breakfast options
Value for money questioned

Categories

Cleanliness
8.61
Rooms have been refreshed and are very clean.
Service
9.08
Staff were exceptional and professional, providing great service.
Location
9.12
Very conveniently located, directly connected to Canal City shopping.
Room Quality
8.57
Room was spacious, clean, and comfortable.
Amenities
8.6
Amenities were clean and perfect for relaxation.
Value for Money
8.06
Some reviews indicated value may not meet expectations due to facility age.
Food and Beverage
8.11
Breakfast was nice but limited options over three days.
Overall Experience
8.68
Overall, a wonderful stay with exceptional service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:05

Property Description

Luxurious Accommodation at Grand Hyatt Fukuoka

Sophisticated Rooms and Modern Amenities: Experience a truly relaxing stay in our spacious guestrooms adorned with warm grain colors, equipped with LCD TVs, and modern facilities for your comfort.

Relaxation and Convenience: Unwind in our indoor swimming pool, hot tubs, or with a rejuvenating massage. Enjoy 24-hour front desk service, luggage storage, and concierge assistance for a seamless stay.

Dining and Entertainment: Indulge in culinary delights at THE MARKET F restaurant with an open kitchen, or sip on cocktails at our stylish bars. With shops, a cinema complex, and a theatre at Canal City, entertainment is just steps away.

Book now for an unforgettable luxury experience at Grand Hyatt Fukuoka.

Important information:

Please contact the property directly via phone or e-mail regarding important requests.

Please note only Club Deluxe Double, Club Deluxe Twin and Grand Deluxe Twin can accommodate extra beds.

Please note guests 17 years and under cannot use the following facilities except for the specially designated periods: fitness center, swimming pool.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FUK

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1980 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for ¥6,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 677 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.68
D
Delfin • extended_group • ph
7
2026-07-03 • via Nuitee
A
Andrea • couple • it
8
2026-07-02 • via Nuitee
8
894douglasb • NONE
8
Great hotel, but limited food options.
Pros:

Friendly staff, good location, modern room and amenities, but small rooms for the Standard Queen room. Also, no halal / kosher food options or options for those with seafood allergies. I would still stay here again.

2026-07-01 • via Tripadvisor
J
Jimva • family_with_children • nl
10
Heel comfortabel hotel in het midden van Fukuoka
Pros:

Geweldig hotel met alle voorzieningen die je verwacht bij een 5-sterrenhotel!
Heel vriendelijk en behulpzaam personeel.
Het ontbijt is geweldig en heel compleet!

Cons:

Alles was perfect!
Maar als ik toch iets moet zeggen;
- Er was geen smartTV in de kamer. Dit is voor de huidige standaard wel wenselijk zodat je daarop Netflix of Disney kunt kijken

2026-06-29 • via Nuitee
M
Misao • family_with_children • us
10
夏休みの良い思い出
Pros:

どこにも近く最高なロケーション。
スタッフはいつも親切で親しみやすい。

2026-06-29 • via Nuitee
S
SUN CHIN • couple • tw
9
Pros:

乾淨、服務人員態度好

Cons:

無

2026-06-28 • via Nuitee
M
MIKI • family_with_children • jp
10
2026-06-28 • via Nuitee
Y
yasushi • solo_traveller • jp
9
Pros:

スタッフの対応

Cons:

特になし

2026-06-28 • via Nuitee
V
valbryanroari • Family • Chino, California
10
Wonderful time in Fukuoka at the Grand Hyatt.
Pros:

Great hotel with wonderful staff. We stayed in a 1 b suite and it was wonderful. The hotel made note there were 3 in our party and there were amenities for 3 throughout the room. Great location also. Xavier the concierge was very helpful also.

2026-06-26 • via Tripadvisor
K
Kyung • family_with_children • us
8
2026-06-25 • via Nuitee
W
wendywJ7836TF • NONE
6
Needs a renovation
Pros:

The hotel is quite old and dated. We had to switch out of our original room since the smoke and mold smell was so strong. It just felt dirty walking in there. We were switched to a different room, which was better. But the next room had an issue where some lights couldn’t be turned off. So trying to sleep with the lights on was not fun. Customer service was always responsive and apologetic. I just think the hotel probably is in need of a massive renovation. The club lounge was nice and renovated though. The salt bread there was some of the best I’ve ever had.

2026-06-23 • via Tripadvisor
F
frankcY5897TX • NONE • London, England
6
Rooms need improvement!
Pros:

Excellent location, breakfast was very good, room was tired and bed was too small ( hard too) for normal couple….pillows were not great too!

2026-06-23 • via Tripadvisor
Y
Yoko • family_with_children • us
10
2026-06-22 • via Nuitee
S
Shung Fai • couple • hk
7
Very good location with all the restaurants and shoppings within a few yards !
Pros:

Very good location.

Cons:

The bed is too small and hard and not much choice for pillows, duvet was not good quality too!

2026-06-22 • via Nuitee
J
Jong Hun • couple • kr
7
화장실 변기 냄새 재고 요함
Pros:

직원들이 친절 함

Cons:

건물이 오래 되다 보니 화장실이 변기에서 우러 나오는 냄새가 좀 불쾌 했습니다
작년에 또 또 금년에도 이 호텔을 이용 했지만 그때도 화장실에서 냄새가 불쾌 했습니다
같이간 다른 일행의 방에도 같은 문제점이 있었습니다 개선이 필요합니다

2026-06-21 • via Nuitee
L
Linjong • family_with_children • th
10
ชอบทุกอย่าง พนักงานช่วยเหลือดี
Pros:

ทุกอย่าง

Cons:

ไม่มี

2026-06-20 • via Nuitee
L
Linjong • couple • th
10
พนักงานช่วยเหลือดี
Pros:

ชอบทุกอย่าง

Cons:

ไม่มี

2026-06-20 • via Nuitee
S
shinji • solo_traveller • jp
10
2026-06-20 • via Nuitee
W
W8682SQrubyl • Friends getaway
6
A good experience and a good guy out the bad cleanliness.
Pros:

The Good: I found the toilet was not cleaned properly: there is a strange stain on the toilet seat. Mukai-san came with the toilet cleaning tools and began cleaning the toilet in his nice suits. I was very moved and wanted to compliment his professionalism and his dedication to Hyatt. The bad: The cleaning staff is doing a sub-par to Hyatt standard of cleanliness. I am surprised the supervisor who supposed to check on the cleaning result did not catch such a big stain. Another impression: The hotel is supposed to be renovated already but still has that tired look.

2026-06-18 • via Tripadvisor
S
Shinji • solo_traveller • jp
10
ゆっくり出来た
Pros:

きれい

Cons:

なし

2026-06-18 • via Nuitee