Candlewood Suites Grand Rapids Airport by IHG

Hotels
•
Candlewood Suites
7.2 (205 reviews)
5401 28th Street Court Southeast , Grand Rapids , US
+1 616-940-8100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly front-desk staff (often mentioned)
Good location near mall/airport
In-room kitchens and spacious rooms
Free laundry
Updated lobby
Cons:
Reports of mold/musty smells and greasy floors
No breakfast provided despite expectations
Power outages and poor handling of outages
Lack of regular housekeeping and limited supplies
A serious security incident and poor safety handling
Pool drained/unavailable
AC and hard bed issues in some rooms
Perceived high rates during events

Categories

Cleanliness
3.8
Multiple reports of musty/moldy smells, greasy floors and inconsistent housekeeping; several guests explicitly described rooms that smelled of mold or were not cleaned to standard.
Service
8.5
Several reviewers praised friendly front-desk staff and late check-in help, though there are serious service failures reported (poor handling of power outages, shift confusion and a major security incident). Overall guest-facing staff are often cordial but inconsistent in operations and safety follow-through.
Location
9
Multiple mentions of a convenient location near a mall, movie theater and the airport; location was repeatedly described as adequate or good for travelers.
Room Quality
8
Rooms were frequently noted as spacious with kitchens (positive), but specific units suffered from weak/barely-working A/C, hard beds and occasional no-screen/open-window issues; overall room layout and space are strengths despite intermittent maintenance problems.
Amenities
8.5
Amenities like in-room kitchens and free laundry were called out positively, but guests also reported major shortcomings (no breakfast service despite expectations, drained/unavailable pool, limited housekeeping); amenities are useful for extended-stay guests but inconsistently delivered.
Value for Money
8
Mixed signals: some guests felt rates were inflated for the level of service and missing amenities (no breakfast, limited housekeeping), while others found value in the kitchen and free laundry for extended stays; overall rated higher to reflect the functional extended-stay value for some travelers.
Food and Beverage
3
Consistently negative: multiple guests expected breakfast but none was provided; food and beverage offerings are minimal or absent.
Overall Experience
8.8
Mixed overall: several positive elements (friendly staff, good location, spacious rooms with kitchens) but offset by significant operational and safety failures for some guests (power outages, lack of housekeeping, a serious security incident). The aggregate experience reflects these strong positives alongside notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location and Complimentary Shuttle Service
Located just off Interstate 96 and close to Gerald R. Ford International Airport, Candlewood Suites Grand Rapids Airport offers a convenient stay with a complimentary airport shuttle service for all guests.

Modern Suites with Essential Amenities
Each spacious suite features free Wi-Fi, cable TV, a microwave, refrigerator, and tea/coffee-making facilities, ensuring a comfortable and enjoyable stay at Candlewood Suites Grand Rapids Airport.

Recreational Facilities and Nearby Attractions
Guests can unwind in the hot tub, take a dip in the indoor pool, or stay active at the fitness center and outdoor sport court. With attractions like Van Andel Arena, DeVos Performance Hall, and Frederik Meijer Gardens nearby, there's something for everyone to enjoy.

Book your stay at Candlewood Suites Grand Rapids Airport for a memorable and relaxing experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.2
Based on 205 reviews
Cleanliness: 3.8
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8
Food and Beverage: 3
Overall Experience: 8.8
G
Gordon • couple • us
8
2026-10-29 • via Nuitee
S
Sharon • solo_traveller • us
4
2026-10-28 • via Nuitee
M
Mariah • couple • us
10
Pros:

Loved !!! Loved !!! This place !!!

Cons:

There wasn’t anything not to like

2026-10-23 • via Nuitee
M
Michael • couple • us
8
Enjoyed my stay. Will definitely be staying again.
Pros:

Staff is very friendly. Good location. Near the mall and movie theater and also close to the airport.

Cons:

Only bad thing about the hotel is they don't have breakfast. You do have a kitchen though to make your own.

2026-10-21 • via Nuitee
J
Joshua • solo_traveller • us
1
Extremely extremely bad if you're looking for pictures or videos I left on Google reviews
Cons:

Worst hotel I've ever been in I lost power in my room couldn't see couldn't sleep couldn't shower couldn't eat couldn't do anything and when I talk to the lady about it she said she could switch rooms for me so after I got done packing up my things in a dark room came back out the new hotel lady after switching shifts told me she didn't have one that she could put me in that she would have to clean it first

2026-10-10 • via Nuitee
S
Scott • solo_traveller • us
1
Staff at this hotel are incompetent. Don’t pay attention to their job in the safety of their guests.
Pros:

Nothing

Cons:

I’m the of the night two people who were not guests at the hotel were allowed in the building got into my room while I was sleeping and I was attacked robbed and left for . I suffered a severe concussion from blows to my head and even more in the middle of October nearly 2 months hands shake and I have a loud ringing in my ears. How two people would be allowed in the middle of the night that weren’t got to be allowed in the building and then able to get into my room and attack and rob me as they did is unthinkable and unexcused on the hotels part.

2026-10-08 • via Nuitee
J
JaQuon • couple • us
9
2026-09-18 • via Nuitee
W
Wing yan • couple • ca
8
2026-09-15 • via Nuitee
L
Lindsey • family_with_children • de
1
Pros:

The power went out, stayed out all night, employees didn't seem to be able to get ahold of a supervisor and no one knew what to do. We expected it least a refund but they would not

2026-09-09 • via Nuitee
B
Bickford • couple • us
10
2026-09-08 • via Nuitee
L
Lisa • family_with_children • us
7
2026-09-05 • via Nuitee
H
Halie • couple • us
10
2026-08-29 • via Nuitee
M
Makayla • couple • us
2
Cons:

there was no ac in our room

2026-08-13 • via Nuitee
S
Scott • couple • us
10
2026-08-11 • via Nuitee
J
Jocelyn • extended_group • us
9
2026-08-10 • via Nuitee
P
Perla • solo_traveller • us
10
Pros:

That it was free laundry.

Cons:

The convenience of the Laundry Room.

2026-08-05 • via Nuitee
G
Gretchen • family_with_children • us
3
At least the beds and bathroom were clean
Pros:

The front desk staff were friendly, even with a very late check in. The location was adequate within a cluster of other long-stay hotels.

Cons:

The room was very musty and the floor was greasy. We opened the door to the room and essentially slid across the tile floor. The a/c was barely working. The rest of the hotel was clean enough although it didn’t smell very good.

2026-08-03 • via Nuitee
L
Logan • couple • us
1
Bad
Pros:

The lobby was updated

Cons:

The rooms had very hard beds and smelled like mold. Went to open window and there was no screen

2026-07-25 • via Nuitee
M
Marlisa • solo_traveller • us
2
Pros:

The staff was nice and very friendly. The rooms were nice and spacious, and we loved having a kitchen.

Cons:

We booked our room 5–6 months in advance and ended up paying nearly $600 for three nights. It felt like the rates were significantly increased because there was a cheer competition in town. While I understand that prices can fluctuate based on demand, the amenities and service we received did not justify the cost.

Before our stay, we called customer service and were told that breakfast would be provided. Unfortunately, that was not true. We also arrived to find that the pool was completely drained and unavailable.

During our stay, we asked for a broom to clean up a spill and were told there wasn't one available. We also did not receive any housekeeping service during our three-night stay. When we asked about it, we were informed that the hotel is considered an extended-stay property, so housekeeping is only provided once a week. We were also told there is no breakfast service. If we needed fresh towels or sheets, we had to take the elevator from the 11th floor down to the lobby to exchange them ourselves.

Had we known this was an extended-stay hotel with limited amenities and services, we would have made a different decision. None of these limitations were made clear when we booked. As regular hotel guests paying premium rates, we expected standard hotel services, especially given the high price.

Overall, this stay was very disappointing, and I would not choose this hotel again.

2026-07-18 • via Nuitee
C
Charles • family_with_children • us
8
2026-07-16 • via Nuitee