The Park City Grand Plaza Kensington Hotel

Hotels
8.6 (4384 reviews)
18-30 Lexham Gardens , London , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Spacious rooms
Comfortable beds
Cons:
Issues with cleanliness and room maintenance
Heating inadequate in some rooms

Categories

Cleanliness
7.59
Multiple guests noted issues with cleanliness and maintenance, indicating areas for improvement.
Service
9.06
Guests consistently praised the staff for being helpful and professional.
Location
9.1
The location received high marks for its convenience and proximity to transport options and amenities.
Room Quality
8.55
Rooms are generally comfortable and spacious, though some did mention heating issues.
Amenities
8.58
Amenities are adequate and typically meet guest expectations, although some descriptions suggest room for enhancement.
Value for Money
8.74
Many guests felt the pricing reflected good value, especially for the location and space provided.
Food and Beverage
8.59
Food options are available but may vary in quality based on guest feedback.
Overall Experience
8.56
Overall satisfaction is positive despite some criticisms regarding specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:11

Property Description

Luxurious Accommodation

The Park City Grand Plaza Kensington offers elegant and stylish rooms with modern décor and top-notch amenities, including a flat-screen TV, free high-speed internet, and a Bose radio. Each room also boasts a private bathroom for ultimate comfort during your stay.

Culinary Delights

Indulge in traditional authentic Malaysian cuisine at the Yasmine Restaurant, located within the hotel. After a delicious meal, unwind with a drink at the onsite bar or enjoy a peaceful moment in the garden cafe. The hotel provides a delightful culinary experience for guests to savor.

Convenient Location

Located just a 5-minute walk from Earl’s Court Tube Station, this hotel provides easy access to top London attractions, museums, and parks. With excellent transportation links to Paddington Station and London Gatwick airport, exploring the city is a breeze.

Book your stay at The Park City Grand Plaza Kensington now for a memorable and convenient London experience.

Important information:

Upon arrival, the credit card holder must be present and provide the credit card used to make the booking. Alternatively, if the payment is being made by a third party you will be required to fill in a third party authorization form and provide a copy of the card (both sides) being used authorizing the hotel to charge the card provided. Please contact the hotel immediately to obtain the card authorization form.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LON

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 3 years old and over stay for £40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 4384 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.55
Amenities: 8.58
Value for Money: 8.74
Food and Beverage: 8.59
Overall Experience: 8.56
A
Arzu • couple • tr
10
2026-06-20 • via Nuitee
M
Mutsumi • couple • jp
10
Excellent!
Pros:

ツインルームを3泊利用しました。
ヨーロッパらしいお部屋も素敵でバスルームも含め清潔でした。スタッフの方の対応も良かったです。次回も利用したい。

Cons:

最寄り駅から10~12分くらい。幸いお天気に恵まれましたが、雨の日のスーツケースを持っての移動は少し大変かなと思いました。

2026-06-20 • via Nuitee
S
Sharon • couple • us
9
2026-06-20 • via Nuitee
S
Sarah • couple • gb
8
Very quiet comfortable, loved our relaxing stay.
Pros:

Friendly staff
Facilities
Location
Comfort
Cleanliness

2026-06-19 • via Nuitee
M
Malvin • couple • gb
6
Average
Pros:

Location

Cons:

Poor break in separate restaurants
Problems with paying despite texting the hotel

2026-06-18 • via Nuitee
S
Setsuko • solo_traveller • jp
8
ロケーション良く、宿泊代が安くでよいと思います
Pros:

２つの地下鉄駅から徒歩10分圏内、静かなところでした
バスタブ付き部屋ではなかったので、２日目から変更してもらい、広めの静かな部屋になりました

Cons:

エレベーターの扉が閉まると庫内が暗すぎて、毎回不安になりました
１時間ほどの停電がありましたが、ロンドンでは日常的なのかもしれません。

2026-06-18 • via Nuitee
J
Jennifer • couple • au
10
This met all our requirements and we would stay here again .
Pros:

The hotel is in a handy , quiet location with quick access to trains and buses. Furnishings in the room were particularly stylish and fresh and there was a good range of travel items provided in the bathroom. It was useful to have a supermarket and laundromat nearby.

Cons:

Nothing

2026-06-17 • via Nuitee
G
Gaëtan • solo_traveller • fr
7
Pros:

Emplacement pratique, chambres confortables

Cons:

Les fenêtres côtés routes sont vétuste, le bruit est présent en soirée.
Les prix sont malheureusement excessif

2026-06-17 • via Nuitee
N
Neil • solo_traveller • mt
10
2026-06-17 • via Nuitee
A
Alexandra • couple • gr
9
Friendly and peaceful
Pros:

Walking distance from a number of attractions, close to tube stations

Cons:

I’d prefer a nespresso coffee machine rather than instant coffee

2026-06-15 • via Nuitee
S
Sanda • family_with_children • si
7
An OK hotel in a nice neighbourhood
Pros:

The location is very good (4mins to a bus station, around 10 mins to the nearest Tube station), the room was large, the beds were large and comfortable, the bathroom was nice and spacious. I like that the reception is open 24hrs.

Cons:

It's generally a little run down, but we didn't expect anything different and it wasn't that big of a deal for us. The pipes in the bathroom made funny noises and the water in the shower was difficult to set.
Though the room was quiet and facing the garden, you can feel/hear the Underground nearby - use earplugs if you're sensitive.
Our room was quite difficult to find, it was a bit of a maze and I'd suggest the hotel include more signposts to point to certain rooms. (Though we were taken there when we arrived, it was a bit difficult to find the way out the first time).

2026-06-15 • via Nuitee
A
Alexandra • couple • gr
9
Polite and helpful staff
Pros:

Easy to walk around

Cons:

A nespresso coffee machine could make a difference

2026-06-15 • via Nuitee
S
Sandra • family_with_children • us
10
It was a great experience
Pros:

Location, room

Cons:

My room 100 can be a little bigger or have a tub

2026-06-15 • via Nuitee
I
Iris • solo_traveller • at
7
2026-06-14 • via Nuitee
J
Jana • family_with_children • cz
10
Velmi dobré
Pros:

Krásný hotel nedaleko metra. Okolo plno obchůdků. Čistá, velká koupelna, pohodlná postel.

2026-06-14 • via Nuitee
F
fernando • extended_group • cl
9
Buen hotel y fácil de llegar
2026-06-14 • via Nuitee
N
Nayantara • couple • in
8
I’d come back! :)
Pros:

Location, customer service, size of room

Cons:

Could be more competitive pricing, gym had limited infra and half were not working

2026-06-14 • via Nuitee
M
Michelle • couple • us
9
Beautiful Hotel close to a lot of attractions
Pros:

Clean, comfortable, air conditioning works very well. Close to the train, bus, and the natural history museum. Nice lobby. You can leave your luggage if you arrive too early to check in.

Cons:

We arrived early due to flight. We asked to see if room was ready and he said maybe 1 hour but it was not ready until 2 PM. If we had known no chance for early check in we would have went to sight see and returned later.

2026-06-14 • via Nuitee
M
Michele • family_with_children • it
9
ottima posizione a kensington
Pros:

letto granfe large size e molto comodo, ottima posizione

2026-06-14 • via Nuitee
F
Francesca • couple • it
8
2026-06-14 • via Nuitee