The Park City Grand Plaza Kensington Hotel

Hotels
8.6 (4650 reviews)
18-30 Lexham Gardens , London , GB

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Spacious rooms
Comfortable beds
Cons:
Issues with cleanliness and room maintenance
Heating inadequate in some rooms

Categories

Cleanliness
7.59
Multiple guests noted issues with cleanliness and maintenance, indicating areas for improvement.
Service
9.06
Guests consistently praised the staff for being helpful and professional.
Location
9.1
The location received high marks for its convenience and proximity to transport options and amenities.
Room Quality
8.55
Rooms are generally comfortable and spacious, though some did mention heating issues.
Amenities
8.58
Amenities are adequate and typically meet guest expectations, although some descriptions suggest room for enhancement.
Value for Money
8.74
Many guests felt the pricing reflected good value, especially for the location and space provided.
Food and Beverage
8.59
Food options are available but may vary in quality based on guest feedback.
Overall Experience
8.56
Overall satisfaction is positive despite some criticisms regarding specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:11

Property Description

Luxurious Accommodation

The Park City Grand Plaza Kensington offers elegant and stylish rooms with modern décor and top-notch amenities, including a flat-screen TV, free high-speed internet, and a Bose radio. Each room also boasts a private bathroom for ultimate comfort during your stay.

Culinary Delights

Indulge in traditional authentic Malaysian cuisine at the Yasmine Restaurant, located within the hotel. After a delicious meal, unwind with a drink at the onsite bar or enjoy a peaceful moment in the garden cafe. The hotel provides a delightful culinary experience for guests to savor.

Convenient Location

Located just a 5-minute walk from Earl’s Court Tube Station, this hotel provides easy access to top London attractions, museums, and parks. With excellent transportation links to Paddington Station and London Gatwick airport, exploring the city is a breeze.

Book your stay at The Park City Grand Plaza Kensington now for a memorable and convenient London experience.

Important information:

Upon arrival, the credit card holder must be present and provide the credit card used to make the booking. Alternatively, if the payment is being made by a third party you will be required to fill in a third party authorization form and provide a copy of the card (both sides) being used authorizing the hotel to charge the card provided. Please contact the hotel immediately to obtain the card authorization form.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LON

Location

Guest Reviews

8.6
Based on 4650 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.55
Amenities: 8.58
Value for Money: 8.74
Food and Beverage: 8.59
Overall Experience: 8.56
K
Khalid • solo_traveller • sa
1
2026-10-14 • via Nuitee
M
Marcio • couple • br
9
Voltaria
Pros:

Acima do padrão londrino pelo preço

2026-10-13 • via Nuitee
D
Denis • couple • au
8
Comfortable mid range priced hotel in a convenient location.
2026-10-13 • via Nuitee
J
José • couple • py
8
Very confortable room, friendly staff
Pros:

Confort, location

Cons:

breakfast

2026-10-13 • via Nuitee
U
UncleCarl • solo_traveller • ch
8
Quiet and Convenient
Pros:

- Quiet room
- Convenient location
- Friendly staff

Cons:

- Heating didn't work

2026-10-13 • via Nuitee
A
Alexandra • couple • gr
9
When the air conditioning system worked only in cold mode, they came to fix it asap
Pros:

Friendly personnel, very helpful and always with a smile

Cons:

Needs a bit of renovation, carpets especially, and would definitely need like a capsule coffee machine

2026-10-12 • via Nuitee
H
Hassan • couple • qa
8
Pros:

Spacious room, excellent location, friendly staff

2026-10-12 • via Nuitee
E
ellen • couple • nl
7
Pros:

Ligging van het hotel

Cons:

Slecht ontbijt( koffie op een warmhoudplaatje en croissantjes niet gaar)
Veel te veel lawaai van een airco ( in de ontbijtruimte)waar niets aan veranderd kon worden😆
Bed te hard

2026-10-12 • via Nuitee
I
Ibrahim • extended_group • gb
8
Very good location, friendly staff and comfortable stay
Pros:

Location is excellent, staff is very friendly.

Cons:

A bit expensive

2026-10-12 • via Nuitee
E
EVDOXIA • couple • gr
9
2026-10-12 • via Nuitee
C
Catherine • couple • gb
3
Well-equipped room but terrible sleep quality due to noise
Pros:

Decent-sized room with good amenities
Good location close to several Tube stations

Cons:

Noisy at night so very difficult to sleep. Our room (101) was directly over the outside Shisha bar which stayed open until 5 a.m. Our room lacked double-glazing so the sound of music and laughter travelled. When I complained to the front desk they said they would ask for the noise to be kept down but of course that was impossible.
We could also hear the Tube trains running
Poor value for money given this most basic of requirements for a hotel (i.e. sleep) could not be met

2026-10-12 • via Nuitee
A
Alexandra • couple • gr
9
2026-10-12 • via Nuitee
C
CAROLINE • couple • nz
8
Very clean lovely staff but terrible restaurant
Pros:

It was reasonably good value for money. Very clean and well presented rooms.

Cons:

Although our stay was good on the whole, I would not stay there again because of the restaurant. It’s owned by someone other than the hotel and it’s definitely not value for money. We had a continental breakfast on our first morning and we were applauded at the lack of selection, we also looked at the menu to see if they might have better meals for dinner but no so that was the last time we went to the restaurant. We spoke to 2 lots of people who had had a cooked breakfast and they also said they wouldn’t be dining there again.

2026-10-12 • via Nuitee
M
matthew • couple • gb
7
2026-10-11 • via Nuitee
M
Marek • extended_group • cz
9
Ideální lokalita ,všedu blízko...personál vsřícný
2026-10-11 • via Nuitee
D
Dislie • couple • au
7
Decent hotel in good central location with some improvements.
Pros:

Good location, the room was okay, reasonably clean. Although on arrival the toilet bowl appeared to have been used for no.2 business.

Cons:

The hotel gym was not operational.
The management is not environmentally conscious. Change towels everyday,the use of small plastic packaging for toiletries.

2026-10-11 • via Nuitee
C
Cyril • solo_traveller • us
7
Standard hotel accommodations, close to Earls Court tube and restaurants
Pros:

Good location, friendly staff and standard amenities. Basic accommodations like many other hotels in London

Cons:

Only instant-coffee avaliable in the room, a coffee machine in the lobby would be a great improvement

2026-10-11 • via Nuitee
M
Matt • family_with_children • gb
10
Pros:

Large room helpful staff great location

Cons:

Nothing

2026-10-10 • via Nuitee
J
Julie • couple • gb
8
2026-10-10 • via Nuitee
T
Thrandur • couple • se
9
2026-10-10 • via Nuitee