Hilton Long Beach Hotel

Hotels
•
Hilton Hotels & Resorts
8.1 (1474 reviews)
701 West Ocean Boulevard , Long Beach , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location near cruise port/ferry/Catalina Express
Friendly/helpful staff (multiple mentions of Kianna)
Lobby drinks and snacks / free drink station
Attractive lobby and overall hotel appearance
Duck display and pleasant atmosphere
Good on-site food mentioned
Rooms described as spacious by some guests
Easy parking at check-in (in some cases)
Cons:
Dirty rooms, bathroom floors, dust on surfaces, dirty windows
Carpet stains reported
No or inadequate air conditioning in rooms
Parking shortages and unexpected/extra parking charges
Shuttle unreliable or not running
Breakfast not included / pricey breakfast
Slow or long check-in times (up to 1 hour)
Elevator odor reported (cat urine)
Shower drain clogged
Pool is shallow (around 3')
No nearby valet/self parking; inconvenient parking access
Some rooms felt cheap or poorly maintained

Categories

Cleanliness
6
Multiple reviews call out dirty rooms, bathroom floors, dust on surfaces, dirty windows and carpet stains; cleanliness is a recurring negative.
Service
8.7
Staff (several mentions of Kianna and friendly/helpful service) often praised, though there are reports of scripted responses, slow check-in (1 hour) and inconsistent handling of parking issues.
Location
9.7
Consistently reported as a strong positive — walking distance to the port/ferry/Catalina Express and great central location.
Room Quality
7
Mixed: some guests found rooms spacious/clean while others reported rooms that seemed cheap, had stained carpet, clogged shower drains and missing air conditioning.
Amenities
8.4
Positive notes for lobby drinks/snacks, a duck display and on-site food; pool and shuttle had issues (shallow pool, shuttle unreliable), but amenities overall are viewed favorably.
Value for Money
7
Mixed value: good location and some complimentary offerings weigh positively, but pricey breakfast, parking charges and limited parking availability reduce perceived value.
Food and Beverage
8
Lobby drinks/snacks and some positive food comments noted; however, lack of included breakfast or costly breakfast reduced scores for some guests.
Overall Experience
10
Overall sentiment skewed positive with multiple guests saying the stay was 'amazing' or 'I will be back' and praising location and atmosphere, despite notable cleanliness and AC/parking issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 16:40

Property Description

Comfortable Accommodations and Amenities
The Hilton Long Beach offers comfortable rooms equipped with flat-screen TVs, coffee makers, and work desks. Guests can also enjoy on-site dining at Enclave, a fully equipped fitness center, high-speed internet access, and an outdoor swimming pool.

Convenient Location
Situated just 1.1 km from downtown Long Beach and 1.6 km from the beach, this hotel is close to popular attractions such as the Aquarium of the Pacific and the Long Beach Convention Center. California State University and Long Beach International Airport are also easily accessible.

Friendly Service
Experience warm and welcoming hospitality at the Hilton Long Beach. The attentive staff ensures a pleasant stay for all guests, making it the perfect choice for your next visit to Long Beach.

Book your stay at the Hilton Long Beach now for a memorable and convenient experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Guest Reviews

8.1
Based on 1474 reviews
Cleanliness: 6
Service: 8.7
Location: 9.7
Room Quality: 7
Amenities: 8.4
Value for Money: 7
Food and Beverage: 8
Overall Experience: 10
K
Karen • solo_traveller • us
4
Pros:

Great customer service

Cons:

The room was not up to code. Dirty chair,
The shower release did not work, closet would not open. Please remodel this location

2026-09-18 • via Nuitee
T
Traci • solo_traveller • us
9
2026-09-18 • via Nuitee
P
Penni • solo_traveller • us
10
Pros:

Everything very nice and comfortable place

Cons:

Calling for the shuttle and no one ever showed up . It was not the drive fault I asked him., he showed me he never received a text . It was a lady at the front desk I gave my information too .

2026-09-18 • via Nuitee
J
John • couple • us
7
Pleasant and comfortable
Cons:

Parking

2026-09-18 • via Nuitee
H
Hobson • solo_traveller • us
10
2026-09-18 • via Nuitee
E
Elton • couple • us
10
My experience at your establishment.I'll recommend to anyone
Pros:

I like the location

Cons:

Very convenient for what I wanted to do

2026-09-17 • via Nuitee
D
Doreen • solo_traveller • us
9
Pros:

Location was very convenient, shuttle provided to take you anywhere within 1 mile radius, room was clean and adequate space. Loved the pool area, free shuttle service to cruise port.

Cons:

The elevator was out and you had to walk up stairs with your suitcase.

2026-09-15 • via Nuitee
L
Lerma • couple • us
10
2026-09-14 • via Nuitee
C
Crystal • couple • us
3
I was dissatisfied with my stay for the amount of money we paid
Pros:

It was located close to the Long Beach port.

Cons:

The elevator to enter the hotel was out of service and there was no ramp accessible for persons with handicapped disabilities. The staff was not accommodating with luggage since there was no working elevator to assistance with bags. My family member fell trying to come inside the hotel up several flights of stairs with his disability carrying his bag inside the hotel. My electrical cover was not properly secured in place

2026-09-13 • via Nuitee
J
Janette • solo_traveller • us
10
Pros:

The staff was attentive.

2026-09-10 • via Nuitee
T
Treasure • family_with_children • us
10
2026-09-10 • via Nuitee
P
Paul • solo_traveller • us
7
Pros:

The front desk and staff were friendly and accommodating .Good location. Quiet rooms.

Cons:

The carpet in the room next to the bed on the left side near the headboard was wet maybe from the bathroom sink. The motion sensor lights turned on automatically late at night waking us up from a restful sleep. Parking ,there is not enough parking for the size of the hotel and guest staying . If we are paying for parking we should have parking .

2026-09-10 • via Nuitee
M
Mesha • solo_traveller • us
10
2026-09-10 • via Nuitee
D
DAVID OTERO • couple • co
9
Pros:

Si muy ecxelente y más con Janet que hablaba español.

2026-09-10 • via Nuitee
S
Summer • family_with_children • us
9
I really liked everything at this hotel but won’t stay again as it felt like a chaotic daycare.
Cons:

A large amount of kids running amuck everywhere. Parents didn’t care and staff seemed unconcerned. It was not relaxing. I was hit multiple times in the pool and kids were playing street hockey in the lobby.

2026-09-09 • via Nuitee
O
Olga • couple • us
9
Pros:

The room I stayed in was very nice, spacious and clean. Staff was friendly.

Cons:

Parking was terrible.

2026-09-08 • via Nuitee
K
Kathy • extended_group • us
8
Good
Cons:

After a long drive, we arrived at the hotel and tried to check in about an hour early\. Unfortunately, we were told that our room was not yet available, so we returned at 4:00 p\.m\. for check\-in\.

When we returned, there was an extremely long line, and we ended up waiting approximately an hour and a half to check in\. The parking situation was also challenging, with very limited spaces available in the hotel’s parking structure, and the elevators were quite a distance from where we were able to park\.

When I finally checked in, I expressed my disappointment to the manager\. I honestly did not expect this level of customer service from a well\-known hotel brand like Hilton\. The manager was very apologetic and genuinely listened to my concerns\. She offered to remove the parking fee and also provided a food voucher for a meal\.

I wasn’t expecting any compensation; I simply wanted to express my dissatisfaction and make the hotel aware of our experience\. That said, I very much appreciated the manager taking responsibility and making a sincere effort to compensate us for the inconvenience\. Her response was professional and gracious, and I appreciated her willingness to make things right\.

2026-09-08 • via Nuitee
B
Brianna • couple • us
8
2026-09-08 • via Nuitee
C
Charles • solo_traveller • us
10
2026-09-07 • via Nuitee
R
Rhea • couple • us
8
Pros:

Location and staff were excellent

Cons:

Air conditioner noise made it hard to sleep

2026-09-06 • via Nuitee