Toll House Hotel Los Gatos, Tapestry Collection By Hilton

Hotels
•
Tapestry Collection
8.5 (444 reviews)
140 South Santa Cruz , Los Gatos , us
+1 800-238-6111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Accommodating staff
Cons:
Dated room quality
Limited amenities

Categories

Cleanliness
8.64
The property was clean and well-maintained, but cleanliness issues were noted in some rooms.
Service
9.61
Staff were accommodating and friendly, providing good service during the stay.
Location
9.65
Great location, ideal for accessing nearby shops, restaurants, and event venues.
Room Quality
7.6
Rooms are dated and some facilities need maintenance, which impacted the overall experience.
Amenities
8.13
Amenities were minimal and some guests felt they were not worth the price, especially food and beverage options.
Value for Money
8.09
Considered overpriced for the offered amenities and condition of the hotel.
Food and Beverage
7.14
Restaurant was closed, and the bar was not open every day, affecting the dining experience.
Overall Experience
9.11
Overall, guests had a pleasant stay, but with some notable issues that affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:11

Property Description

Luxurious Accommodations

Indulge in a stay at our downtown Los Gatos hotel, where modern rooms feature flat-screen TVs, complimentary WiFi, and stunning views from private balconies or semi-private patios.

Fine Dining Experience

Savor exquisite Italian cuisine at Due Dieci Restaurant, conveniently located on-site. Enjoy dinner service Tuesday through Saturday in a sophisticated and inviting setting.

Convenient Location

Explore nearby attractions such as the HP Pavilion, Vasona Lake Park, and San Jose Mineta International Airport, all just a short distance away from The Toll House.

Experience luxury and convenience at its best - book your stay today at The Toll House for an unforgettable getaway.

Important information:

Please note: This is a dog-friendly only property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

8.5
Based on 444 reviews
Cleanliness: 8.64
Service: 9.61
Location: 9.65
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 7.14
Overall Experience: 9.11
M
Michael • couple • us
7
2026-08-25 • via Nuitee
L
Linda • family_with_children • us
8
Cons:

The gym needs to be updated. The equipment is old and outdated for a Hilton Hotel.
They also only clean the rooms every other day now. That was another cut that Hilton made when they purchased this hotel.

2026-08-24 • via Nuitee
P
pandara • couple • us
8
Nice but could be better!
Pros:

Location

Cons:

Old and need face lift

2026-08-20 • via Nuitee
S
stevan • couple • us
9
Good location 😄, quiet room
Pros:

Quiet

Cons:

No breakfast,$38 😞 for parking

2026-08-20 • via Nuitee
W
Weber • couple • us
3
The hotel was not full, seemed like lots of vacancy on a very busy weekend
Pros:

We ate off property at Los Gatos Cafe and it was excellent. The location was perfect, we walked everywhere.

Cons:

The hotel needed major upgrades. They only clean the rooms every few days so we didn't get clean towels and had to ask for coffee. They charge $35 per day for parking and there was tons of extra room.

2026-08-13 • via Nuitee
B
Brian • couple • us
5
Fine but don't think we will return after staying there for 10+ years.
Pros:

Great location to walk in downtown Los Gatos and covered parking (although why a $35 charge when the owners own the land?)

Cons:

They couldn't find our Booking.com reservation and said it was because they changed their PMS system. Moved to a larger room but second bed was an uncomfortable sofa sleeper.

2026-08-10 • via Nuitee
M
Mark • couple • us
8
2026-08-08 • via Nuitee
O
Olena • couple • us
6
2026-08-06 • via Nuitee
H
Hae Won • solo_traveller • kr
10
Pros:

Good

2026-08-06 • via Nuitee
G
Guido • couple • de
9
2026-08-05 • via Nuitee
M
michael • solo_traveller • us
8
Pros:

clean, good location, good parking

Cons:

minor annoyances- oversized king around-the-mattress frame in a small room- little space to walk and bed corners brutally hard on the shins! furnishings were in disorder- tv had to be reset to watch directtv, desk outlets usb+ac not alive, clock was set wrong.

2026-07-25 • via Nuitee
R
Ralph • couple • us
4
2026-07-19 • via Nuitee
R
Rhonda123itsme • Solo travel • Boca Raton, Florida
8
Tucked away out of the hustle and bustle of downtown. Easy to walk everywhere.
Pros:

I highly recommend the flavorful Cali Avo Toast in their restaurant. Delicious! The room was quiet, I enjoyed sitting outside on the small balcony with my morning coffee. Great location away from the hustle and bustle of downtown. It's an easy walk to the shops, restaurants, etc. Clean rooms, no bathrobe or slippers.

2026-07-16 • via Tripadvisor
T
Tamara • solo_traveller • us
7
Lots of potential quaint location
Pros:

Friebdly staff and welcoming. The location was great and so many restaurants and shops within walking distance.

Cons:

Bed was hard, hair on shower wall, carpets have lots of stains, apples at reception were rotten and staff clearly didn't pay any attention. Like literally half the apple was super brown and very obvious. I pointed it out and nithibg was dine so I disposed it. "Balcony" room was a walk out without any furniture to sit.

2026-06-15 • via Nuitee
K
K3186SRmarieo • Family
4
Not worth the money
Pros:

Hotel location is great but hotel overall was not worth the money. Very drab and dated decor. Elevators were ancient! Hotel restaurant was closed the whole time. Very inconvenient. Coffee at reception area tasted bad/ stale. Staff were friendly. Overall I would not recommend at the price they charged.

2026-06-10 • via Tripadvisor
K
Kathy • couple • us
5
Won’t be going back
Pros:

The property was just

Cons:

I asked for my room to be clean the floors to be mopped. They were filthy. I mopped the floor myself and sent it down to house cleaning, and they tried to give me a different story. I asked to speak with a manager who never contacted me. The first room they put me and had Cheerios on the floor glitter in the chair and the fan to the air conditioner would not shut off. The beds are hard as rocks.

2026-06-06 • via Nuitee
T
Tyrone • extended_group • us
9
2026-06-06 • via Nuitee
E
Ellen • couple • us
8
2026-06-04 • via Nuitee
K
Kimberly • couple • us
3
We won’t stay here again. We’ve stayed here several times, but the smell ruined our stay.
Pros:

The location is nice

Cons:

Our room smelled terrible. There was some type of deodorant or air freshener that made the room uncomfortable. It was so strong and never went away.

2026-06-01 • via Nuitee
E
Elena • couple • us
4
Cons:

Bathroom smelled like mildew. Very dated.

2026-05-31 • via Nuitee