Millennium Hotel Queenstown

Hotels
•
Millennium Hotels
8.3 (2017 reviews)
32 Frankton Road, Queenstown , Queenstown , nz
+64 3 450 0150

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfortable beds
Helpful staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
7.65
Room not cleaned adequately during stay; corridor smelled of smoke.
Service
9.15
Staff were welcoming and very helpful.
Location
9.15
Great location, close to town center.
Room Quality
8.15
Rooms were spacious and comfortable, but some dated decor.
Amenities
7.65
Missing some kitchen utensils, and the gym and restaurant showing signs of wear.
Value for Money
8.15
Price feels a bit high considering dated facilities.
Food and Beverage
8.35
Breakfast could be improved but overall food decent.
Overall Experience
8.15
Enjoyable stay with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:53

Property Description

Luxurious Accommodation and Dining
Millennium Hotel Queenstown boasts spacious rooms with elegant marble bathrooms. Indulge in modern New Zealand cuisine at the Observatory restaurant or unwind at the Club Bar.

Convenient Amenities
All rooms are air-conditioned with separate seating areas and writing desks. Guests are treated to complimentary bathroom amenities and can enjoy free WiFi throughout the hotel.

Prime Location for Adventure
Located centrally, the hotel provides easy access to Coronet Peak, Remarkables, and Cardrona Ski-fields. Immerse yourself in the beauty of Queenstown's surroundings during your stay at Millennium Hotel.

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. An incidentals bond may be required. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

The guest will be charged a prepayment of the total price at the time of booking.

Parking is available for an additional charge (see Hotel Policies).

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 15 per day.

Location

Guest Reviews

8.3
Based on 2017 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 7.65
Value for Money: 8.15
Food and Beverage: 8.35
Overall Experience: 8.15
A
Angela • family_with_children • se
7
Angenehm
Pros:

Gute, zentrale Lage. Bequemes Zimmer.

Cons:

Sauna sehr klein, kein Ruheraum, Wellness Bereich könnte besser sein

2026-07-25 • via Nuitee
P
Paul • solo_traveller • ie
10
2026-07-23 • via Nuitee
F
Frances • couple • au
7
2026-07-20 • via Nuitee
A
andrew • extended_group • pe
8
Outstanding staff.
Pros:

El servicio de la gente, súper amable y dispuesto apoyar.
Excelente.

Cons:

La Caminata de
Regreso desde el Centro

2026-07-20 • via Nuitee
D
Donna • couple • au
7
Very comfy bed and nicely renovated bathroom.
Pros:

Good Price

Cons:

It is a bit of a climb back from town!

2026-07-19 • via Nuitee
S
Sze Pei • family_with_children • nz
10
2026-07-19 • via Nuitee
I
Irma • solo_traveller • lt
7
2026-07-19 • via Nuitee
S
Sonya • couple • au
8
The property is within walking distance of central Queenstown. Laundry, buffet breaky and parking on site is very conven
Pros:

The property is within walking distance of central Queenstown. Laundry, buffet breaky and parking on site is very convenient for guests!

2026-07-18 • via Nuitee
K
Karl • family_with_children • nz
6
Comfortable. Good location
Pros:

Big rooms, comfortable beds

Cons:

Unfortunately during our stay one of the boilers was broken, so there was limited heating, hot water. We were notified prior to our stay but it was too late to book anywhere else.
The big disappointing thing is an actually quite hard to iterate but. The body odor of the staff who cleaned the rooms was just awful.

2026-07-17 • via Nuitee
X
Xavier • family_with_children • nz
7
They stay was great, a bit tricky to park and get around the roads to get to the hotel but not impos
Pros:

The price for a family of 4 was good, nice and comfortable. The staff was very kind and helpful.

Cons:

Issues with the hot water for showers.

2026-07-16 • via Nuitee
L
Luke • extended_group • au
10
Rate it 10/10 and would come back here again
Pros:

Staff very welcoming and friendly, really felt taken care of. Ruby at reception was awesome and very helpful!

Cons:

Couldn't find any faults. Maybe a ski clothes warm drying room would have been perfect

2026-07-16 • via Nuitee
H
HEATH • family_with_children • au
7
Pros:

Location was good, rooms were comfortable. car parking was easy

Cons:

The showers were luke warm in both our rooms which was a little disappointing.
The lack of any ski/boot rooms with drying facility.

2026-07-14 • via Nuitee
N
Nick • family_with_children • au
8
Excellent stay at a quality hotel. Good breakfast and we were compensated for the lack of hot water due to a main boiler
Pros:

Located on the right side of town to easily access The Remarkables ski area. Bus stops outside on Upper Stanley Street

Cons:

No ski equipment drying room. One day our room was serviced inadequately. It actually looked they had got half way through the service and were called away to do something else. They even left the windows open (mid-winter). Follow up for this issue was inadequate.

2026-07-14 • via Nuitee
J
Jiapeng • extended_group • nz
10
2026-07-14 • via Nuitee
C
Compass67997524633 • Family
2
No Hot Water in the Middle of Winter — Staff Did Nothing
Pros:

No Hot Water in the Middle of Winter — Staff Did Nothing

I stayed at Millennium Hotel Queenstown in July 2026 — the peak of winter season. After spending the entire day sightseeing in freezing temperatures, I returned to my room looking forward to a hot shower. There was no hot water at all.

I went to the front desk immediately. The staff told me they "didn't know when it would come back." I asked what else could be done. Nothing was offered. No room change. No access to shower facilities elsewhere. No upgrade. No compensation. No real apology. Just "please wait" — with no timeline and no follow-up.

I understand things can break. What I cannot accept is a hotel that does absolutely nothing when a guest is left unable to bathe in the middle of winter. The indifference was staggering.

After this experience, I checked other reviews and found that hot water failures have happened here before. This is clearly a known, unresolved maintenance issue — which makes management's lack of preparedness even less forgivable.

I have since filed a formal complaint with the hotel's General Manager, the Managing Director of Millennium & Copthorne Hotels New Zealand, and the corporate head office in London.

I genuinely wish I had something positive to say. I don't. I will never stay at a Millennium hotel again, and I strongly encourage anyone reading this to consider other options in Queenstown. There are plenty of hotels in this town that can guarantee you the bare minimum of a hot shower.

冬天没有热水，工作人员无动于衷

7月冬季旺季入住皇后镇千禧酒店。在零下气温中游览一整天后回到房间，发现完全没有热水，无法洗澡。

立即去前台反映。被告知"不知道什么时候恢复"。我问还能怎么办，什么都没有提供。 不换房、不安排其他洗浴设施、不补偿、不道歉，只说"等着"，没有时间预估，也没有人跟进。

设备故障我可以理解。但一家酒店在住客冬天无法洗澡时什么都不做，这种漠不关心让人震惊。

事后查看其他评价，发现热水故障在这家酒店不是第一次了。这是一个已知的、未解决的老问题——这让管理层毫无准备更加不可原谅。

我已向酒店总经理、千禧酒店新西兰总裁及伦敦集团总部正式投诉。

我真心希望能说点好话，但我说不出来。再也不会住千禧酒店，强烈建议看到这条评论的人在皇后镇选择其他酒店。 这个城市有很多酒店能保证你最起码洗上热水澡。

2026-07-11 • via Tripadvisor
J
Joao • extended_group • pt
10
Great Hotel
Pros:

Almost everything was excellent

Cons:

Gym needs a serious upgrade

2026-07-11 • via Nuitee
L
Lee • family_with_children • au
9
So enjoyable.
Pros:

The staff were amazing and it was very clean and comfortable.

Cons:

It’s right at the top of the hill and you have to pay for the tiny car park.

2026-07-10 • via Nuitee
J
Justin • family_with_children • au
9
Relaxing stay
Pros:

Very kind staff, quiet,great breakfast

Cons:

Small parking at rear

2026-07-09 • via Nuitee
J
John • family_with_children • au
8
2026-07-08 • via Nuitee
I
Ibanez • family_with_children • nz
10
warm, comforting, perfection for queenstown!
Pros:

this property exceeded me and my sisters expectations for our stay in Queenstown. The staff were absolutely amazing and lovely, our room was actually pretty huge and had two extremely soft beds that were the comfiest hotel beds we've ever slept in! the hotel itself is SO CLOSE to the city centre as well for an amazing price - whenever i take another holiday from wellys oto stay in queenstown, im definitely coming back here - HIGHLY RECOMMEND!!!!

Cons:

no negatives at all - absolutely perfect place. amazing staff and hospitality overall. rooms were constantly cleaned. a very nice quiet place as well - 100000% recommend to anyone and everyone! :)))))

2026-07-07 • via Nuitee