Hotel Lungarno - Lungarno Collection

Hotels
9.6 (671 reviews)
Borgo San Jacopo 14 , Florence , it

Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional Service
Beautiful Location
Elegant Rooms
Great Food

Categories

Cleanliness
9.41
The hotel is described as impeccably clean and elegant.
Service
9.99
Staff described as exceptional, accommodating, and genuinely caring.
Location
9.92
Perfectly located away from the hustle but within easy walking distance.
Room Quality
9.37
Rooms are elegant and comfortable with gorgeous views.
Amenities
9.4
Toiletries are Ferragamo; the hotel has a beautiful design.
Value for Money
9.36
Overall experience justified the cost based on the quality of stay.
Food and Beverage
9.41
Excellent food mentioned directly in reviews.
Overall Experience
9.98
Memorable and exceptional stays shared by multiple reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:30

Property Description

Luxurious Riverside Setting
Hotel Lungarno, nestled along the Arno river with stunning views of Ponte Vecchio, offers a unique stay in Florence.

Art and Elegance
Adorned with original modern art and 20th-century masterpieces, including works by Picasso and Cocteau, the hotel exudes sophistication and culture.

Culinary Excellence
Indulge in gourmet delights at the Michelin-starred Borgo San Jacopo restaurant or sip on cocktails at the renowned Picteau Lounge Bar.

Experience the epitome of luxury and culture at Hotel Lungarno. Book now for an unforgettable stay in the heart of Florence.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When booking half board, note that drinks are not included.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 39 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 671 reviews
Cleanliness: 9.41
Service: 9.99
Location: 9.92
Room Quality: 9.37
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.98
B
bobricher Couples Boynton Beach, Florida
10
Wonderful hotel in a very new ce location. Excellent staff who make your stay ay special
Pros:

Exceptional services and excellent premium add ons made this an truly extraordinary stay

2026-05-28 via Tripadvisor
J
jordandY502HK Couples
10
Luxury in Florence
Pros:

A wonderful hotel - many people do not realize that the hotel actually has full apartments, not just rooms. We stayed in the Vespucci apartment, and it was fabulous.
From the moment you arrive at this hotel, you are treated like royalty by everyone on the staff. The apartment was stocked with fresh fruits and a selection of bottled waters, the bedrooms were large and so comfortable, the bathrooms were luxurious.
The location is just steps from the Ponte Vecchio, so you can walk everywhere.
Just a great hotel with great attention paid to every detail.

2026-05-26 via Tripadvisor
E
Expedition798878 Family
10
Beautiful Florence stay
Pros:

Great location and beautiful river views.

Lorenzo, at the reception desk, always takes good care of us.

2026-05-26 via Tripadvisor
R
robgJ4164MK Couples
10
Best hotel in Florence.
Pros:

Absolutely amazing place and the staff were simply wonderful our entire stay. From the moment we arrived the staff was so attentive and happy to help with anything we asked. The location was simply one of the best in Florence.
Thank you so much.

2026-05-25 via Tripadvisor
A
annalT1227NP Solo travel
10
Lovely❤️
Pros:

I had a lovely stay.The staff was perfect:professional,welcoming and kind in helping me in every aspect of my visit even printing out description of the superb artwork hanging in the hotel itself.
I can’t express enough the beauty of the hotel’s interior design and the artwork which graced every level.
Last but not least:my room was everything I could have hoped for:elegant,intimate and the view of the Ponte Vecchio amazing.
I will certainly stay again and firmly consider Hotel Lungarno my”home away from home”❤️
Anna from Budapest

2026-05-25 via Tripadvisor
A
Anna solo_traveller hu
10
Lovely❤️
Pros:

I had a lovely stay at the hotel.The staff was perfect:professional,welcoming and kind in helping me in every aspect of my visit even printing out descriptions of the superb artwork hanging in the hotel itself.
I can’t express enough the beauty of the hotel’s interior design and the artwork which graced every level.
Last but not least:my room was everything I could have hoped for:elegant,intimate and the view of the Ponte Vecchio amazing.
I will definitely come back.

2026-05-25 via Nuitee
L
L6659UDallisonh Family
4
I would never send anyone here.
Pros:

This little boutique hotel has a good location next to the Ponte Vecchio. That is the only good thing I have to say. The staff is not particularly nice. The food is not very good. My son was approached and robbed while sitting in the cafe on property. When I left, I accidentally left my sweaters and 2 cashmere shawls in yhe armoire in my room. I called within 5 hours of leaving to ask them to retrieve my items. They lied and said tje did not find anything. I must assume then that yheir housekeeping staff are thieves. We will certainly never return. We paid $1000 per night for three nights for three rooms. They should have been much nicer and more accommodating.

2026-05-24 via Tripadvisor
C
C1195JWpeterk Couples
10
Excellent Staff
Pros:

We had a wonderful experience at Hotel Lungarno. While not our first time in Florence, we could not have been happier with the location. The room was perfect and the amenities were outstanding, but our favorite part was definitely the people. The staff here are truly second to none.

This is especially true of Bilal, the bellman, who took exceptional care of us at every step. From securing transportation to capturing perfect photos of my wife and me, he ensured we felt looked after at every single moment. His kind approach and deep knowledge of the city made our visit exactly what we hoped it would be. It is professionals like Bilal who represent the absolute best of hospitality, and he is the main reason we will be returning to Hotel Lungarno. He is a true asset to the entire organization.

2026-05-24 via Tripadvisor
2
2003kylie Couples Sydney, New South Wales
6
Excellent location
Pros:

Location: excellent - This is what you’re really staying here for.
This location does make it a magnet for external tourists who also want to enjoy the excellent location at cocktail hour. Securing a table outside on the terrace after 5pm or even inside can mean a long wait (doesn’t matter if you’re a hotel guest or not).
Atmosphere: our experience - it feels like a revolving door. No one asked us if we’d been to Florence before during check in, the assumption was it was our first time and all of the usual tourist destinations are pointed out along with the usual tourist restaurants. Suggest you do your own research rather than rely on the hotel to recommend a special place for a meal.
Rooms: cramped, tired, and paper thin walls. You’ll hear the person coughing in the room next to you- prepare accordingly if you’re a light sleeper.
Service: it’s OK but it’s not exceptional. We had some hiccups so definitely follow up if there are things you’ve asked for help with which are time sensitive.
Honest feedback - Next time I would stay elsewhere but drop in for a cocktail at sunset.

2026-05-24 via Tripadvisor
G
GoPlaces29689550223 Couples Lugano, Canton of Ticino, Swiss Alps
10
Lap of Luxury in an amazing setting
Pros:

This is a pricey luxury hotel in the best possible location, well worth the expense. Well - staffed with friendly and competent young professionals.
Perfect command of English all around. We only ate our continental breakfast in our room at the hotel, which was very good, but the restaurant food seemed excellent by the looks of it. Easy access, a garage right next door (as we came by car), which car we didn’t use until our departure, as seemingly everything worthwhile in Florence is only a short walk from Hotel Lungarno, including some near - perfect trattorias such as f.e. the Cinghiale Bianco right across the street, where you cannot reserve a table, but the hotel concierge came there along with us and had the owner immediately seat us, notwithstanding the long queue.
That’s the kind of privileged access one is looking for and as we experienced the Hotel Lungarno can provide, also similarly at the (difficult to find tickets) top museums, where as hotel guests we were whizzed through the entrance, without delays. Excellent.

2026-05-24 via Tripadvisor
B
brunsg2026 Family
10
Florentine Gem
Pros:

Idyllic spot and impeccable service. I’m coming back.

2026-05-23 via Tripadvisor
O
Opinioned_traveler Couples Newton, Massachusetts
8
Well appointed but paper thin walls
Pros:

Beautiful and well appointed and in a good location But paper thin walls so it was noisy and I did not sleep well
The rooms are jammed with furniture

2026-05-22 via Tripadvisor
L
L4222HHcharlotten Couples
10
Excellent location and first class service. Luxurious rooms with crisp white linen.
Pros:

Excellent location on the north side of the river Arno. Slightly off the track from the busy streets full of tourists, but close enough to get up early and quietly walk across the Ponte Vecchio to one of the other hotels with which is part of the chain.
My favourite location, for and evening drink and watch the world go by - which is on the south side of the is the Caffe del'Orro. Needs booking.

2026-05-21 via Tripadvisor
J
JON couple us
10
Pros:

The location was fantastic and the staff was very friendly and helpful.

Cons:

Nothing

2026-05-19 via Nuitee
V
Vivirockenbach Couples Chicago, Illinois
10
Luxury Hotel with the Feeling of Home
Pros:

Our stay at Hotel Lungarno was much more than just a hotel experience it truly felt like a home away from home. From the doormen to the waitresses and the concierge team, everyone made every effort to make our stay priceless and impeccable.

A special thank you to Lorenzo, who assisted us from beginning to end with such kindness and professionalism.

Grazie mille to the entire Lungarno family for such a warm and unforgettable experience.

2026-05-18 via Tripadvisor
P
paiget730 Couples
10
Great location and luxury experience
Pros:

Very comfortable room and the most accommodating staff. It’s such a central location, extremely walkable. And the breakfast buffet is unreal. Everything is thought though so well and the staff makes you feel they really are there to serve your every need.

2026-05-18 via Tripadvisor
S
Sightsee46849928631 Family
10
Spectacular
Pros:

Spectacular in every sense! Service, location, rooms, bar, restaurant…..

2026-05-18 via Tripadvisor
C
ChinmayaP32 Family
10
Florence May 2026
Pros:

Great location, excellent service and attention to details. They made us feel special with upgraded river view room. Overall one of the best boutique hotels I have stayed at.

2026-05-17 via Tripadvisor
V
V518KXdarrenk Family
10
Great hotel on river Arno
Pros:

Super cute hotel right on the river Arno. Close to all the places you want to see in downtown Florence. Awesome room with river view. Breakfast was fantastic.

2026-05-15 via Tripadvisor
M
M129UYedwardw Couples
10
Honeymoon Stay at Hotel Lungarno
Pros:

Our stay at Hotel Lungarno was absolutely wonderful and one of the highlights of our honeymoon in Florence. The hotel itself is beautiful, elegant, and perfectly located along the river, but what truly made the experience unforgettable was the hospitality from the staff.

A special thank you to Lorenzo, who went above and beyond to make us feel welcomed and taken care of throughout our stay. His professionalism, kindness, and attention to detail truly stood out and made a lasting impression on us. Every interaction with the team felt warm, genuine, and personalized.

The service, atmosphere, and overall experience exceeded our expectations in every way. We are so grateful for the memories created at Hotel Lungarno and would absolutely love to return someday.

2026-05-12 via Tripadvisor