New Hotel Charlemagne

Hotels
7.5 (1951 reviews)
Boulevard Charlemagne 25-27 , Brussels , BE
+32 2 230 21 35

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
6.58
Some concerns about cleanliness and maintenance were mentioned in the reviews.
Service
8.55
Friendly and helpful staff were frequently noted as a positive aspect.
Location
8.59
Multiple reviews praised the excellent location of the hotel.
Room Quality
7.04
Rooms were described as comfortable, though some concerns about maintenance were noted.
Amenities
7.57
Amenities were generally satisfactory, but some guests noted issues.
Value for Money
7.03
Value perception varied, with some feeling the price was too high for the quality.
Food and Beverage
7.08
The breakfast was highlighted positively, but there were some complaints about options.
Overall Experience
7.55
Overall positive experience with some noted shortcomings but nothing major to deter future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:39

Property Description

Prime Location in the European Quarter: New Hotel Charlemagne is perfectly situated in the heart of Brussels, just steps away from key landmarks like the European Commission and Schuman Metro Station.

Comfortable Rooms with Modern Amenities: Enjoy well-appointed rooms featuring a minibar, work desk, and satellite TV. Stay connected with free WiFi and unwind with a courtesy tray including a kettle for your convenience.

Delicious Breakfast and Local Beer Selection: Start your day with a tasty American-style breakfast buffet. In the evening, relax at the bar and savor a variety of local Belgian beers.

Ready to experience the charm of Brussels at New Hotel Charlemagne? Book your stay now and make unforgettable memories in the European Quarter.

Important information:

A free private parking is available (without prior reservation).

The 8 parking spaces at the New Hôtel Charlemagne are offered to guests on a first-come, first-served basis (upon availability).

You can reserve a parking space (€30 per day) directly when you confirm your reservation. This will ensure that you have a parking space throughout your stay.

Paid parking on the public road

Parking for a maximum of 4h30 at a pay and display machine or via APP/SMS.

The regulated period runs from 9am to 9pm, Monday to Saturday inclusive, except on public holidays

Newhotel Charlemagne reserves the right to pre-authorize credit cards prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Location

Guest Reviews

7.5
Based on 1951 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.59
Room Quality: 7.04
Amenities: 7.57
Value for Money: 7.03
Food and Beverage: 7.08
Overall Experience: 7.55
C
Carolina • solo_traveller • es
8
2026-09-19 • via Nuitee
P
Peter • solo_traveller • se
9
Pros:

Good breakfast. Location very close to Berlaymont

2026-09-14 • via Nuitee
C
Catalin • solo_traveller • ro
6
Pros:

Parcarea in fata hotelului dar locurile sant limitate

Cons:

Camera am platito onlain pentru o noapte am ajuns la hotel la ora 14:50 si nu am putut sa facem check-in au zis sa asteptam pana la ora 15:00,misepare apsurd pentru 10 minute sa nu-ti faca check-in.La check-in nea cerut 20 € daca vrem camera cu aer conditionat (camera vip) restul camerelor erau dotate cu ventilatoare de camera ca in ani 90'.Dusul la baie era dotat cu cada care era infundata mia ajuns apa deasupra gleznelor cand am facut duș.

2026-09-13 • via Nuitee
S
Silvana • solo_traveller • it
9
2026-09-13 • via Nuitee
B
BEATRIZ • couple • br
10
Pros:

Quarto grande e confortável. Perfeito para duas pessoas. Não fica tão próximo ao centro do turismo, mas caminhando 30min chega tranquilo. A recepcionista super simpática, nos ajudou e guardou nossas malas antes do check in.

Cons:

Nosso chuveiro estava com problemas, não esquentava a água. Durante a noite pedimos ajuda duas vezes ao senhor que estava na recepção mas aparentemente ele nos ignorou e não ajudou a solucionar, tivemos de tomar banho gelado. Durante a manhã conversamos com a outra recepcionista que foi super ágil e chamou um técnico, em questão de 30 minutos o problema estava resolvido.

2026-09-11 • via Nuitee
V
Veronica • couple • it
10
2026-09-08 • via Nuitee
I
Iñaki • solo_traveller • es
7
Pros:

El personal y la localización

Cons:

Las habitaciones están renovándose y se nota

2026-09-08 • via Nuitee
P
Peter Haronik • solo_traveller • sk
3
2026-09-08 • via Nuitee
G
Gian Maria • solo_traveller • it
6
2026-09-07 • via Nuitee
A
Attila • solo_traveller • hu
9
Pros:

Tiszta, tágas szoba, bő választék a reggelinél.

2026-09-07 • via Nuitee
A
Aneliya • couple • be
10
2026-09-07 • via Nuitee
G
Gian Maria • solo_traveller • it
7
2026-09-07 • via Nuitee
S
Sezar • family_with_children • fr
7
2026-09-06 • via Nuitee
C
christine • couple • fr
10
Super
Pros:

L’amabilité et la disponibilité du personnel et la proximité du centre ville

Cons:

Rien

2026-09-06 • via Nuitee
E
Eduards • extended_group • lv
8
2026-09-03 • via Nuitee
S
Soňa • solo_traveller • sk
7
2026-09-03 • via Nuitee
H
Hannu • solo_traveller • fi
9
2026-08-29 • via Nuitee
I
Izabela • couple • pl
10
2026-08-27 • via Nuitee
S
Stefano • solo_traveller • it
7
Pros:

Posizione dell hotel perfetta , staff molto cordiale e pulizia buona

Cons:

Hotel che avrebbe bisogno di una ristrutturazione in quanto un po' datato.I servizi igienici se pur puliti sono da cambiare in quanto rovinati dal tempo e non perfettamente funzionati

2026-08-23 • via Nuitee
D
Divioka • solo_traveller • be
9
Tout est bon
Pros:

L'accueil était très sympa et j'ai passé un bon week-end

Cons:

Rien

2026-08-23 • via Nuitee