Renaissance Phoenix Downtown Hotel

Hotels
•
Renaissance Hotels & Resorts
8.6 (339 reviews)
100 N 1st St , Phoenix , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Outdated room facilities

Categories

Cleanliness
7.4
Some reviews mentioned cleanliness issues, particularly with room freshness and cleanliness levels.
Service
9.4
Multiple comments praised the staff for being courteous and friendly.
Location
9.4
The hotel is well-located, within walking distance to restaurants and events.
Room Quality
7.4
Several guests noted that while the room was clean, it showed signs of being outdated.
Amenities
8.9
Amenities received mixed reviews, especially regarding the rooftop pool, but other facilities were praised.
Value for Money
8.9
General sentiment indicates that while there are areas for improvement, most felt it was a fair value.
Food and Beverage
8.4
Food quality at the on-site restaurant was generally praised, but some guests expressed disappointment in variety.
Overall Experience
9
Mixed reviews but overall, guests had a good experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:09

Property Description

Boutique Hotel in the Heart of Downtown Phoenix

Vibrant Guest Rooms: Experience comfort and style with 55-inch flat-screen TVs, coffee-making facilities, and chic urban decor.

Luxurious Amenities: Unwind at the outdoor rooftop pool, stay active at the gym, and stay productive at the business center.

Unique Dining Experience: Indulge in delicious meals at Martson’s Cafe and Dust Cutter, where cowboy culture meets urban flair.

Ready to experience the perfect blend of luxury and convenience in downtown Phoenix? Book your stay at Renaissance Phoenix Downtown now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 339 reviews
Cleanliness: 7.4
Service: 9.4
Location: 9.4
Room Quality: 7.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9
R
Ramila • family_with_children • us
1
Noisy and loud inside and outside.
Pros:

Close to my event.

Cons:

The staff( a lady wear no uniform dressed in pink head to toes)couldn’t find my reservation with my confirmation number,ID and confirmation emails and membership app open to them and argued with me tried to dismiss me . It took over 30 minutes for her to find my reservation. Instead of apologizing she still tried to argue with me.

2026-06-09 • via Nuitee
M
Miguel • solo_traveller • us
10
2026-06-08 • via Nuitee
J
Jermiah • family_with_children • us
10
2026-06-06 • via Nuitee
L
lissak2013 • Business • Holiday, Florida
10
A wonderful experience!
Pros:

The service and attention by Staff was more than worthy of the five stars I have it in the review. My experience began by working with Christina who picked up my phone call when I was trying to get a last-minute reservation to attend a conference. She was able to get me a room that worked out perfectly. Rooms are spacious, the beds are comfortable, towels are plentiful and my room was quiet: perfect for the tired traveler! Every request from the front desk was met with a cheerful, customer service oriented response. The conference I was attending was at the large conference center, which is a quick walk from the hotel. I highly recommend The Renaissance. Staff at every level seem to be well trained, to provide high-level attention to their customers.

2026-05-26 • via Tripadvisor
M
Maha • solo_traveller • sa
8
2026-05-01 • via Nuitee
C
Carlos • couple • cl
10
2026-04-25 • via Nuitee
E
Eric • couple • us
5
Pros:

Beds were comfortable

Cons:

They charge de club level and it’s pretty bad, no alcohol serving included and the hor douvres time 5-7 pretty skimpy little bits of cheese and terrible spinach dip.
Never experienced that in any hotels I’ve stayed in the past.

2026-04-14 • via Nuitee
N
NorthStar06890706457 • Solo travel
4
Suites Don't Cool
Pros:

This hotel may be fine if you are staying in a standard room. Do not waste your money on a larger suite. The air conditioning system is not sufficient to cool the room so they offer you a fan or a downgraded room. It was never below 75 degrees in my suite at over $600 at night. Can't open the blinds because it just gets hotter. Value for the money - you decide.

2026-04-03 • via Tripadvisor
D
DeLeon-Rodriguez • extended_group • pr
10
2026-03-16 • via Nuitee
A
amy • couple • us
10
2026-03-10 • via Nuitee
S
Sif • solo_traveller • dk
8
2026-03-08 • via Nuitee
A
Andrew • couple • us
10
2026-03-03 • via Nuitee
L
LASHAWN • couple • us
9
2026-03-03 • via Nuitee
L
LASHAWN • couple • us
8
2026-03-03 • via Nuitee
J
Jake • couple • au
10
Pros:

Central location, staff were accomodating

Cons:

Nothing

2026-02-23 • via Nuitee
C
CLF422 • Business • Ambler, Pennsylvania
8
Solid choice for downtown business hotel
Pros:

I was pleasantly surprised with this visit. Unlike some Renaissance hotels, this one was well-kept, nicely appointed, and upbeat. The front desk staff was friendly and professional. The lobby and the rooms had a little bit of kitchy artwork - just a little something distinctive. The housekeeping was solid. I was on the 8th floor and found the room plenty quiet. Room had a little fridge and a safe. The gym is on the small side, but good. Alot happening at the hotel bar. And I found the location really convenient. Also, it's minor, but there is a large supermarket, Fry, just two blocks away if you want a little snack for the room or (as I did) left without shave-cream. I would return.

2026-02-22 • via Tripadvisor
H
Hullaby • family_with_children • us
10
Great
Pros:

It was good

Cons:

Everything

2026-02-09 • via Nuitee
J
janis • solo_traveller • gb
8
Mattress not a good fit to bed size. Incurred bruising on legs as bed frame exposed.
Pros:

Location

Cons:

Room rather tired, needed more thorough cleaning and fresher decor.

2026-02-09 • via Nuitee
T
tiffanycH6524HM • Business
10
Caleb
Pros:

Caleb is amazing. He accommodated me and my co workers seamlessly after a very long travel day and helped us with some issues we had with our booking

2026-01-28 • via Tripadvisor
S
S5563EEdanield • Solo travel
10
Phoenix Solo Trip
Pros:

Centrally located, very lovely hotel. I was treated to welcoming customer service from check-in to the hotel bar as well as the staff in the special lounge. The atmosphere was welcoming, room was comfortable and I was made to feel at home during my first stay at this hotel in Phoenix. Thank you! I would recommend this hotel.

2026-01-26 • via Tripadvisor