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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Horse riding
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Bowling
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Mini golf
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Non-smoking throughout
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Minimarket on site
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Concierge service
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Wheelchair accessible
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Kid meals
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Snack bar
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Fitness/spa locker rooms
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Pet basket
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
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Property Description
Convenient Location and Transportation Services
This spacious Alabama hotel offers a free transport service to the Birmingham-Shuttlesworth International Airport, just 4 miles away. Additionally, guests can easily explore Central Birmingham with the complimentary transport service provided by the hotel.
Dining Options and Amenities
Guests at Sheraton Birmingham can indulge in a variety of dining experiences with 4 on-site restaurants, including Casey's Sports Bar and Grill, Atrium Café, Lataza, and Moretti Bar. The hotel also features a fitness centre for guests to stay active during their stay.
Nearby Attractions
Located within walking distance of popular attractions such as the Birmingham Museum of Art, Alabama Sports Hall of Fame, and Birmingham-Jefferson Convention Complex, guests can immerse themselves in the vibrant culture of the city during their stay.
Experience comfort, convenience, and exceptional service at Sheraton Birmingham. Book your stay now to enjoy all these wonderful amenities and more.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The staff (especially Jason at check-in!) were super friendly and helpful, and since I attended the event at Legacy Arena, staying at the Sheraton was a no-brainer. I used the valet service instead of trying to find parking myself, which was nice.
I tried to order food at 9:45 p.m. via the QR code on my TV, but I kept getting an error saying food wouldn't be available until 11 a.m. the next morning. So I put my clothes back on, walked downstairs to the bar, ordered food, and was told the place was open until midnight. That was annoying, because I'd already changed into my pajamas and was ready to relax.
The bar was busy, and my $9 dessert wasn't included in my order at first, so I went back (I'd not even reached the elevators) to ask for it. I then watched the server don a black plastic glove and hand-pluck my tiramisu from the display case, squishing some of it in the process since it had been there a while. I ate it anyway, and it tasted fine, but the sight was very off-putting.
And while I know being next to the Interstate and its noise can't be helped, the constant roar of traffic (I had a room overlooking the roads) was loud and made it a bit hard to sleep.
How close it was to the venue
Little lighting in room. I had to pay twice the rate because a concert was in town. And for me to pay $300+ dollars for one night to have a scrappy view of the roof of the hotel. To make things worse Booking.com said valet parking was $29 and I had to pay $43. Then when I was checking out I asked about how do I pay valet, front desk told me at the valet window. Finally got though the line at valet and tbey said I could have paid one time on my cc at the desk when I paid for my room.
I recently stayed at the Sheraton Birmingham from approximately August 4th through August 9th. Although I experienced a few customer service issues during my stay, I want to take the time to recognize two employees who went above and beyond to turn what started as a frustrating experience into a great stay.
During my stay, housekeeping failed to replenish my towels on two occasions. After requesting towels several times, I spoke with LaShonda, the Assistant Operations Manager. She was attentive, responsive, and treated my concern with urgency. She immediately took action to make sure the towels were replenished and that my concerns were addressed. Her willingness to listen and assist made a significant difference.
When I first checked in, I also experienced an issue with the television in my room. It took approximately two hours to resolve, and ultimately I had to be moved to another room because of the problem. Mr. Enrique assisted me throughout that situation and made sure the issue was handled.
I had also been expecting a call from the Customer Service Manager regarding my concerns, but unfortunately, I never received that follow-up. Despite that disappointment, LaShonda and Enrique truly made up for the negative experiences I initially encountered.
My family and I were staying at the hotel during a difficult situation at home, so having employees who showed genuine concern, patience, and urgency meant more to us than they probably realize. Their professionalism and kindness helped turn what could have been a very negative experience into an exceptionally good stay.
Thank you, LaShonda and Enrique, for your outstanding customer service. I am truly grateful for both of you. You represented the Sheraton Birmingham exceptionally well, and your efforts did not go unnoticed.
Severe problems with plumbing in the room. The bathroom was not clean properly. Tub still had soap scum and hair in the bottom at check in and the pipes in the sink kept backing up with a brownish like liquid substances. Valet parking was terrible and sometime took over an hour in a half to get your vehicle. was able to go out to lunch because of that. Food in the atrium wasn't observed and cold during breakfast. Workers were on their cell phones rather than assisting customers. Management for the hotel and parking were terrible at resolving problems and constantly had an attitude.
How close it was to BJCC
Nothing was included No pool no breakfast no parking! Extremely Over priced!
The service and staff are terrible
The hotel and staff was excellent and hotel was wonderful. Booking was not. My rooms were not reserved as paid for and expected so the wonderful staff at the Sheraton managed to find rooms for us and accommodate us. My complaint was sent in to booking and I hope to get this resolved soon.
Location
Every time you stay here
The restaurant is closed or under construction
Used booking.com and got a terrible rate. Have to pay extra to use internet or join their loyalty club to get for free. Tv connection just spun and never played. Miss poor considering the rate we paid. And no free breakfast of any kind.
We came to this hotel with Go On Girl Bookclub from 6/14 to 6/15. It's a beautiful hotel. The atmosphere is cozy. The bar is very nice. The staff is excellent :Jacob, Nathan, Christian and we especially love Auria and Geri who made us laugh and have enjoyable lunch and dinner. Our rooms were very nice and clean. The location was great to get down town. The value of the room was great. Thanks for a great time.
I liked the staff
It was a long walk to where we going but still good
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