ibis Birmingham Centre New Street Station Hotel

Hotels
•
ibis
Ladywell Walk , Birmingham , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Affordable price
Cons:
Noisy environment
Cleanliness concerns
Small rooms

Categories

Cleanliness
6.28
Several mentions of cleanliness issues, including cobwebs and odor complaints.
Service
8.75
Staff were consistently described as friendly and helpful.
Location
9.29
Excellent location for concerts and central amenities despite noise.
Room Quality
6.74
Rooms were often described as small, dated, and noisy.
Amenities
7.27
Limited amenities available, but some positive comments on basic offerings.
Value for Money
8.23
Affordable pricing highlighted as a positive aspect.
Food and Beverage
7.78
Breakfast is mentioned positively compared to other hotels.
Overall Experience
8.05
Overall satisfactory despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:11

Property Description

Central Location
Located in the heart of Birmingham, just steps away from major attractions and shopping centers, the Ibis Birmingham Centre offers convenience and accessibility for all guests.

Modern Amenities
Experience comfort in our modern, en suite rooms equipped with free Wi-Fi, flat-screen TV, work desk, and tea/coffee making facilities, ensuring a relaxing stay for both leisure and business travelers.

Delicious Dining Options
Start your day right with a cooked buffet breakfast or unwind with drinks and hot food at our 24-hour bar. With our dining options, guests can enjoy delicious meals at any time of day.

Book your stay at Ibis Birmingham Centre now for a memorable and convenient experience.

Important information:

Minors under 18 years must be accompanied by parents or legal representatives. Third people named by parents as guardians must present written authorization on check-in.

The credit card used to make the booking will be requested upon arrival and a GBP 0.01 pre-authorization will be taken from identification purposes. The hotel reserves the right to request alternative payment or refuse the booking if the card is not provided.

Please note that the credit card used to book must be presented on arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Location

Guest Reviews

Cleanliness: 6.28
Service: 8.75
Location: 9.29
Room Quality: 6.74
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.05
P
Phyllis • couple • gb
6
2026-10-17 • via Nuitee
B
Ben • couple • no
5
Cheap solution but extremely basic.
Pros:

Cheap, good location.

Cons:

Bit dated, room smelt a bit on checkout in. Opened windows and cleaned shower drain myself. Heater was broken so had to turn off completely.

2026-10-17 • via Nuitee
T
TAMAR • couple • il
9
Pros:

צוות מקסים, פטריסיה נתנה המון עצות והמון מידע. מיקום נוח, מיטות נוחות, כשחוזרים בלילה מהופעה אפשר להזמין פיצה חמה בבר של המלון.

Cons:

החלון משקיף לגג עם חריוני יונים, בלילה יש תאורה חזקה מאוד לתוך החדר אבל אפשר לסגור וילון וזה בסדר

2026-10-17 • via Nuitee
L
Lorraine • solo_traveller • gb
9
2026-10-17 • via Nuitee
J
Janice • family_with_children • gb
10
Pros:

The staff were very friendly and exceptionally helpful. It was very quiet so we got a good night's sleep. The room was spacious and comfortable. An all round good experience. Thanks

2026-10-16 • via Nuitee
R
Robert • solo_traveller • es
8
Great for a short break, a refurb wouldn’t go amiss.
Pros:

Location walking distance from city centre .. well serviced by transport. Clean lobby, secure, clean public and private areas. Bathroom amenities good. Good tea and coffee making and consumables.
Receptionist pleasant, professional and helpful. Good breakfast.

Cons:

Dated furniture showing quite a few signs of wear - bedside tables and desk the veneer coming away exposing fibre board. Tiles at base of shower repaired with sealant effective but not very aesthetically pleasant . Curtains need to fully cover window.

2026-10-16 • via Nuitee
V
Vuong • couple • gb
7
2026-10-16 • via Nuitee
M
Maria • solo_traveller • gb
3
Not worth the money.
Pros:

The location is very convenient and they do have parking in the property.
Staff were welcoming.

Cons:

The hotel room was small, smelly and dirty. The carpet you could see the dirt and dusk and was very run down. The hallway carpets stained and funky smelling too. Lifts are runny.
Car park is another situation £15 for 24h, and it’s such a tinny entrance, tinny parking lot underground with so many obstacles to actually drive around it.

2026-10-16 • via Nuitee
A
Alessandro • couple • it
9
2026-10-16 • via Nuitee
M
Mickael • solo_traveller • gb
10
2026-10-15 • via Nuitee
G
Gordon • solo_traveller • gb
9
2026-10-15 • via Nuitee
P
Phoebe • couple • gb
1
Terrible wouldn’t recommend wouldn’t stay again was awful!
Pros:

Not a lot staff walked in aswell so NOT SAFE and very argumentative and falsely accused us of something we never did

Cons:

Everything!

2026-10-15 • via Nuitee
C
Charlotte • family_with_children • dk
9
2026-10-14 • via Nuitee
L
Logistics Limited • solo_traveller • gb
1
Both parties terrible and ending our long account with booking
Pros:

Charged me twice

Cons:

Booking shocking

2026-10-14 • via Nuitee
M
Michelle • couple • gb
10
Fantastic Hotel!
Pros:

Room was compact. It had everything you needed. The kingsize bed was extremely comfy and so were the pillows.
The staff were helpful and the cooked breakfast was gorgeous!
The Hotel was value for money. And it was close to the Alexanra Theatre which was good as we were going to see a show there.
The Hotel was situated in the Chinese Quarter, the area was lovely! There were lovely Chinese restaurants around the Hotel which was great! My partner and I had a lovely Chinese meal at one of the restaurants.

Cons:

There was nothing we didn't like!

2026-10-14 • via Nuitee
B
Bian • couple • gb
10
2026-10-13 • via Nuitee
L
Leighanne • family_with_children • gb
8
Pros:

Close to train station & foot outlets

Cons:

No stairs. Only lift

2026-10-13 • via Nuitee
C
Christina • solo_traveller • ie
7
Pros:

Location

Cons:

Shortish of hand towels

2026-10-12 • via Nuitee
N
Nishan • couple • gr
8
2026-10-11 • via Nuitee
P
Penelope • solo_traveller • gb
9
An oasis of calm
Pros:

A very pleasant place to stay when visiting Birmingham. A central location, easy to find and 5 mins walk from Birmingham New Street Station. clean, comfortable and quiet. Friendly staff although i didn't need to interact with them much as i had no issues. Price was pretty reasonable for a 2 night stay. A perfect location for the Hippodrome (opposite), the train station and central Birmingham.

Cons:

Although the area felt safe to walk around, it needs a considerable tidy-up. Nothing to do with the hotel and a problem occurring in all UK cities at the moment.

2026-10-11 • via Nuitee