Ibis Birmingham New Street Station Hotel

Hotels
•
Accor
7.8 (189 reviews)
21 Ladywell Walk Arcadian Centre, Birmingham, England, B5 4ST , Birmingham , GB
+44 121 619 9000

listing image 1
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Pets allowed

Facilities

No single-use plastic straws
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Affordable price
Cons:
Noisy environment
Cleanliness concerns
Small rooms

Categories

Cleanliness
6.28
Several mentions of cleanliness issues, including cobwebs and odor complaints.
Service
8.75
Staff were consistently described as friendly and helpful.
Location
9.29
Excellent location for concerts and central amenities despite noise.
Room Quality
6.74
Rooms were often described as small, dated, and noisy.
Amenities
7.27
Limited amenities available, but some positive comments on basic offerings.
Value for Money
8.23
Affordable pricing highlighted as a positive aspect.
Food and Beverage
7.78
Breakfast is mentioned positively compared to other hotels.
Overall Experience
8.05
Overall satisfactory despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:11

Property Description

Welcome to Ibis Birmingham New Street Station Hotel, your ideal retreat in the heart of Birmingham!

Convenient Connectivity
Enjoy our complimentary wireless internet access throughout the hotel, ensuring you're always connected whether for business or leisure. With our central location, major attractions are just a stone's throw away.

Delicious Dining Options
Savor delightful meals at our on-site restaurant or grab a quick bite at the snack bar/deli. Start your day right with our buffet breakfast, served daily, offering a selection of dishes to fuel your adventures.

Versatile Event Spaces
Perfect for business or social gatherings, our hotel features a comprehensive conference center with 7 meeting rooms. Additionally, our dedicated 24-hour front desk and dry cleaning services ensure that all your needs are met with ease.

Choose Ibis Birmingham New Street Station Hotel for your next stay and experience comfort, convenience, and vibrant city life!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The photos in this description reflect the brand standard and are provided for illustrative purposes only.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

7.8
Based on 189 reviews
Cleanliness: 6.28
Service: 8.75
Location: 9.29
Room Quality: 6.74
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.05
D
Dominic • couple • gb
10
2026-07-25 • via Nuitee
K
Kay • couple • gb
3
2026-07-25 • via Nuitee
P
Paul • solo_traveller • gb
7
2026-07-25 • via Nuitee
A
Aoife or Eva • solo_traveller • ie
8
Pros:

Nice central location
Decent staff
Shower, bed and room overall were very comfortable

Cons:

Cost to checkin couple hours early despite a clearly unfull hotel was £20 (unusual)
Lovely breakfast at the Dragon inn around the corner is £5, it's £10-12 in the hotel.
Lights didn't work fully in the bathroom

2026-07-25 • via Nuitee
C
Cristina • solo_traveller • es
7
2026-07-24 • via Nuitee
M
Maria-Ana • solo_traveller • ro
10
2026-07-24 • via Nuitee
L
logistic limited • couple • gb
3
Not bad
Pros:

Everything was good just no AC

Cons:

No AC

2026-07-24 • via Nuitee
K
Karen • solo_traveller • gb
3
Convenient location but wouldn't stay again
Pros:

Convenient location for the city centre and railway station.
Prompt response to my complaints about poor cleaning and TV remote issues.

Cons:

Check-in seemed to be an inconvenience.
TV remote needed new batteries.
Dirty t-shirt left on top of wardrobe - so how clean was the room?
A free drink at the bar wasn't sufficient compensation for the poor service and facilities.
Breakfast limited. No obvious gluten-free alternatives.

2026-07-24 • via Nuitee
C
Chi Kam J. • extended_group • hk
4
No comment
Pros:

No more comments

Cons:

No more comments

2026-07-23 • via Nuitee
L
Luke • solo_traveller • gb
10
2026-07-23 • via Nuitee
K
Kimi • extended_group • be
7
Goed voor één of twee nachten
Pros:

De locatie lag heel dicht bij het station en de concertzaal waar we die avond naar een optreden gingen.

Cons:

De bedden lagen niet zo goed. De 'badkamer' was erg klein! Geen stopcontacten aan de bedden.

2026-07-23 • via Nuitee
C
Chelsea • couple • gb
10
2026-07-23 • via Nuitee
S
Stannard • solo_traveller • gb
5
2026-07-23 • via Nuitee
N
Ngozi • solo_traveller • ie
7
2026-07-23 • via Nuitee
N
Nicky • family_with_children • gb
9
Pros:

30 min walk to edgbaston cricket ground. in the gay village and chinese quarter. plenty nice places to eat and drink nearby

Cons:

bathromm bit small

2026-07-23 • via Nuitee
P
Peter • solo_traveller • gb
10
Enjoyed it very much , juat what I needed for my stay.
Pros:

Room was very comfortable and quiet although in a busy city centre. Breakfast was more than enough. Would certainly stay there again. Shower tray a little slippy was the only thing. Overall highly recommended.

Cons:

One lift out of action but not a problem.

2026-07-23 • via Nuitee
G
Glyn • solo_traveller • gb
8
Completely priced, good location in central Birmingham, staff were excellent on our arrival & in the morning at Brea
Pros:

Convenient for our needs on returning late back into the UK

Cons:

It was Extremely hot in the public areas not only for the guests but also for the Ibis members of staff. As the climate is changing then it may well be worth investing in air conditioning. The room was a little dated but clean. The bed was comfortable & we both had a good night’s sleep.

2026-07-23 • via Nuitee
M
Mark • solo_traveller • gb
9
Worth it
Pros:

Clean nice staff excellent

2026-07-22 • via Nuitee
F
Flora • couple • id
9
2026-07-22 • via Nuitee
S
Steven • solo_traveller • gb
8
2026-07-22 • via Nuitee