Hotel Metropol WELLNESS & CONGRESS HOTEL

Hotels
8.8 (1035 reviews)
Štefánikovo námestie 2 , Spišská Nová Ves , sk

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good wellness facilities
Delicious breakfast
Spacious and clean rooms
Cons:
Limited bar hours
Small gym
Some rooms may be too small for two guests
Tight bathroom space in some rooms

Categories

Cleanliness
8.26
Overall cleanliness is satisfactory, with notes on the cleanliness of rooms.
Service
9.23
Staff is friendly and helpful throughout the hotel.
Location
8.77
Excellent location, convenient for business and sightseeing.
Room Quality
8.72
Rooms are spacious and clean, though some find them small for two.
Amenities
8.75
Wellness facilities are good, although some amenities could be enhanced.
Value for Money
8.71
Good value for the services and amenities offered.
Food and Beverage
8.76
Breakfast and dining options were satisfactory, with a decent variety.
Overall Experience
9.23
Overall experience is very positive; guests would recommend returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 19:33

Property Description

Luxurious Spa Centre
Hotel Metropol offers a top-notch spa experience with 5 saunas, a hot tub, massage showers, and more, perfect for relaxation after a day of exploring Slovak Paradise National Park.

Casa Havana Restaurant
Indulge in a culinary journey at the Cuban-style Casa Havana Restaurant, where you can savor a variety of dishes and drinks in a charming winter garden or on the summer terrace.

Convenient Location
Situated near various attractions like the Ice hockey stadium and the historic centre of Levoca, Hotel Metropol provides easy access to explore the beauty of Spišská Nová Ves.

Ready to experience comfort and luxury at Hotel Metropol? Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KSC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for € 19 per person per night when using an existing bed.
    Children from 11 years old to 17 years old stay for € 29 per person per night when using an existing bed.
    Children from 3 years old to 14 years old stay for € 25 per person per night when using an available extra bed.
    People 15 years old and over stay for € 29 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1035 reviews
Cleanliness: 8.26
Service: 9.23
Location: 8.77
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 9.23
Z
Zbigniew • solo_traveller • pl
9
Pros:

Oddzielna toaleta i łazienka, klimatyzacja, strefa wellness.

Cons:

Mały metraż pokoju.

2026-06-20 • via Nuitee
M
Martina • extended_group • sk
7
2026-06-17 • via Nuitee
L
Lilith_A • couple • pl
10
Zawsze tu się zatrzymujemy. Polecamy.
Pros:

Kochamy ten hotel i zawsze się tu zatrzymujemy. Ostatnio dostaliśmy pokój od cichej strony i z pięknym widokiem.

2026-06-16 • via Nuitee
I
Igor • couple • sk
10
radi sa sem vraciame aj viackrat do roka..dakujeme
2026-06-15 • via Nuitee
T
Tetiana • solo_traveller • pl
10
Pros:

Komfort, czystoś, spokój, dobre śniadanie, dostęp do SPA, miła obsługa .

2026-06-08 • via Nuitee
B
Branislav • solo_traveller • sk
8
Pros:

It was clean
Welness is good

Cons:

No aircondition in the room, too hot, the window was nkt possible to fully open, only upper part.

2026-06-08 • via Nuitee
M
Marcin • solo_traveller • pl
10
2026-06-06 • via Nuitee
M
Michaela • solo_traveller • sk
8
Pros:

.

Cons:

.

2026-06-04 • via Nuitee
M
Márk Marcell • solo_traveller • hu
8
Túrázni mentünk a környékre, 2 éjszakára szálltunk meg, minden rendben volt.
Pros:

Kedves személyzet, finom kávé és reggeli, finom vacsora, tisztaság, sok szauna.

Cons:

Ugyan nem volt releváns nekünk, de nincs hűtés a szobákban, nyáron ez nagyon kellemetlen lehet, mert csak 1 db ventilátor van elhelyezve a szobában és az ablakok csak bukóra nyithatóak és nincs szúnyogháló.

2026-06-03 • via Nuitee
S
Sona • family_with_children • ae
8
Pros:

Central location, kind staff

Cons:

AC in the apartment was only one of the two rooms

2026-05-31 • via Nuitee
T
Tomáš • solo_traveller • cz
10
Cítil jsem se tam velice dobře.
Pros:

Velmi udržovaný čistý hotel a příjemný personál. Oceňuji toaletu mimo koupelnu.

2026-05-27 • via Nuitee
M
Magnus • solo_traveller • se
7
2026-05-22 • via Nuitee
A
Andrea • solo_traveller • sk
10
2026-05-21 • via Nuitee
Ľuboš • solo_traveller • sk
8
2026-05-19 • via Nuitee
G
Gabriele • solo_traveller • at
10
2026-05-19 • via Nuitee
R
Radovan • family_with_children • sk
8
2026-05-19 • via Nuitee
M
Marta • couple • pl
1
Zniesmaczeni
Pros:

Tylko widok z okna.

Cons:

Niekompetentny personel, który nie sprawdzi czy przekazał niezbędne informacje do samodzielnego zameldowania. Brak procedury na problem z zameldowaniem po 22.00 (nikogo w obiekcie, nikt nie odbiera, brak recepcji). W wyniku czego 1,5h czekalismy w środku nocy po długiej podróży na kogokolwiek.
Menadżerka która przeprosić za sytuacje, kwestionuje czy my po naszej stronie wypełniliśmy wskazane kroki. Sugerując cały czas nasza wina, podczas gdy jej podwładni nie przesłali kodów dostępu do pobranej aplikacji. Totalny brak szacunku.

Poza tym w restauracji jeden wolny ekspres, w którym cały czas cos się kończyło, a obsługa nad tym nie panowała.

2026-05-17 • via Nuitee
K
Karol • couple • pl
9
2026-05-15 • via Nuitee
S
Stephanie • solo_traveller • gb
9
2026-05-14 • via Nuitee
L
Ladislav • solo_traveller • sk
6
Pros:

Upratovačka Anička super

2026-05-10 • via Nuitee