Hotel Lily

Hotels
4.3 (4169 reviews)
23 Lillie Road , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Affordable price
Cons:
Cleanliness issues
Unmaintained rooms
Poor service

Categories

Cleanliness
2.69
Multiple reviews highlighted poor cleanliness, including complaints about dirt, run-down bathrooms, and reports of bed bugs.
Service
5.66
Some comments suggested standard service but also noted issues like broken amenities and lack of responsiveness.
Location
8.2
Several reviews appreciated the hotel's location, noting proximity to metro stations and local amenities.
Room Quality
3.65
Many reviews described the rooms as outdated, poorly maintained, and in need of significant repair.
Amenities
3.18
Guests reported lacking basic amenities like a kettle, broken TV, and insufficient cleanliness.
Value for Money
4.64
Although some felt it was overpriced for the experience, other comments indicated it was an inexpensive stay.
Food and Beverage
3.69
Mention of no tea or coffee in room with complaints about the lack of dining options.
Overall Experience
2.66
Negative sentiments dominated, with multiple reviewers expressing dissatisfaction and advising against staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Convenient Location
Located opposite Earl’s Court Exhibition Centre, Hotel Lily offers easy access to nearby tube stations, making it a prime choice for travelers looking to explore the city effortlessly.

Comfortable Amenities
Each en-suite room at Hotel Lily is equipped with essential amenities such as a TV, telephone, and tea/coffee facilities, ensuring a comfortable stay for guests.

Nearby Attractions
With Olympia Exhibition Centre, Stamford Bridge, and other popular landmarks in close proximity, Hotel Lily is the perfect accommodation choice for guests looking to experience the best of London.

Ready to experience convenience and comfort in the heart of London? Book your stay at Hotel Lily now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is needed) and costs GBP 50 per day.

Location

Guest Reviews

4.3
Based on 4169 reviews
Cleanliness: 2.69
Service: 5.66
Location: 8.2
Room Quality: 3.65
Amenities: 3.18
Value for Money: 4.64
Food and Beverage: 3.69
Overall Experience: 2.66
T
Tracy • solo_traveller • gb
1
Just Awful
Pros:

Location is good, close the train station.

Cons:

The room was excruciatingly hot with no fan. Only 2 sockets in a twin room. One for the TV and another for the kettle. The window we were scared to open in case it fell out. There was a very dirty ripped half a net curtain over the window. The bathroom was filthy, covered in black mould, the shower curtain was mouldy and covered in soap scum, no lock on the door, the wall bracket broken for the shower and no plug in the bath so we were unable to have a proper shower or bath. No working ventilation in the bathroom and the flush for the toilet hanging out. Just generally grubby all over in there. The fire door on the corridor near our room was so noisy and was opening and closing all night long. The lifts were hit and miss so took the stairs and it looked like someone had peed in the corner on one level. I have complained both at the hotel and via booking.com and the hotel won't even acknowledge me. I've received an £8.75 credit, not even 10%, an absolute insult.

2026-07-04 • via Nuitee
C
Chris • solo_traveller • gb
8
2026-07-04 • via Nuitee
S
Storme • couple • gb
8
2026-07-04 • via Nuitee
N
Nicola • family_with_children • gb
8
The location, staff and cleanliness are fine but the rooms, curtains, shower curtains need decorating.
Pros:

The location was perfect for our evening.

Cons:

As a lot of reviews state, the hotel could really do with an update.

2026-07-04 • via Nuitee
P
Pietro paoli • solo_traveller • it
1
2026-07-04 • via Nuitee
J
Joel • solo_traveller • se
6
Jämfört med Sverige går man alltid ha i beaktandet att hotellstandarden i London är väsentligt mycket lägre och man får
Pros:

Läget då det var hyfsat centralt i London och att det gick att få ett rum för fyra personer till ett mycket bra pris.

Cons:

Rummet var aningen ”sunkigt” och städningen skedde inte så ofta som vi hade hoppats på (en gång på fem dagar). Det fanns verkligen inte heller något annat på hotellet än vårt rum.

2026-07-04 • via Nuitee
R
ralf • solo_traveller • de
1
Mieses Hotel
Pros:

Nichts

Cons:

Schimmel Waschbecken Armatur fiel fast auseinander Dusche defekt.lautes feiern von Gästen und trotz Beschwerde kein eingreifen des Personals bis morgens um 5 Uhr. .Fenster zur Straße ließ sich schließen defekt. Gardinen fielen ab.

2026-07-03 • via Nuitee
C
Charlotte • solo_traveller • gb
3
Pros:

Close to tube station.

Cons:

Windows broken, toilet seat broken, filthy dirty. Left early!

2026-07-03 • via Nuitee
M
Maritha 😊 • solo_traveller • no
1
Pros:

Beliggenhet var bra!

Cons:

Ett forferdelig hotell. Motbydelig møkkete og dårlig vedlikehold. Blandebatteri i dusjen var helt løst- masse mugg. Ekstremt harde,vonde senger. Dyner å puter som var rett å slett motbydelig. Bildene snakker for seg..

2026-07-02 • via Nuitee
F
Fabio • solo_traveller • gb
1
Avoid at any cost this place
Pros:

Nothing

Cons:

Everything

2026-07-01 • via Nuitee
S
Samaranch • solo_traveller • es
1
2026-06-30 • via Nuitee
G
Gary • couple • gb
1
Awful and I want a refund
Pros:

Close to underground

Cons:

Kettle had rust water at the bottom and was unusable, my door didn’t open and I had to get the reception to open it every time I came in, the toilet seat was broken, shower broken, I was unable to shower all weekend

2026-06-30 • via Nuitee
M
Mohammad • solo_traveller • gb
1
2026-06-29 • via Nuitee
S
Saskia • couple • gb
5
2026-06-29 • via Nuitee
P
Philomena • couple • de
4
Cons:

Das Zimmer war nicht sauber. Schimmel an dem Duschvorhang, ein Brandloch im Wandrücken des Bettes sowie Flecken.
Keine Klimaanlage vorhanden, das war bei unserem Aufenthalt von 34°C nicht so schön.

2026-06-29 • via Nuitee
J
Jane • family_with_children • gb
1
Not of a good enough standard to warrant being on Booking.com; very dated and tired.
Pros:

nothing

Cons:

execessively hot (no aircon); poky; not very clean

2026-06-29 • via Nuitee
D
Dale • solo_traveller • gb
4
2026-06-28 • via Nuitee
G
Garcia Lopez • family_with_children • es
1
2026-06-28 • via Nuitee
A
Alice • extended_group • gb
1
Disgusting
Pros:

Nothing

Cons:

Everything

2026-06-27 • via Nuitee
M
Marek • family_with_children • pl
7
This hotel will not be to everybody's liking, but I would stay there again
Pros:

This was my second stay at the Lily Hotel so I knew what to expect. It's a you-get-what-you-pay-for kind of accommodation. It's a run-down place for sure. But I don't think I would have found anything better for the money that I paid in a comparably good location.

Cons:

Guests who complain about the hotel are generally right, but it has its advantages - the location, private bathrooms and first of all the price.

2026-06-27 • via Nuitee