Hotel Lily

Hotels
4.3 (4220 reviews)
23 Lillie Road , London , gb
+44 20 7381 1881

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Affordable price
Cons:
Cleanliness issues
Unmaintained rooms
Poor service

Categories

Cleanliness
2.69
Multiple reviews highlighted poor cleanliness, including complaints about dirt, run-down bathrooms, and reports of bed bugs.
Service
5.66
Some comments suggested standard service but also noted issues like broken amenities and lack of responsiveness.
Location
8.2
Several reviews appreciated the hotel's location, noting proximity to metro stations and local amenities.
Room Quality
3.65
Many reviews described the rooms as outdated, poorly maintained, and in need of significant repair.
Amenities
3.18
Guests reported lacking basic amenities like a kettle, broken TV, and insufficient cleanliness.
Value for Money
4.64
Although some felt it was overpriced for the experience, other comments indicated it was an inexpensive stay.
Food and Beverage
3.69
Mention of no tea or coffee in room with complaints about the lack of dining options.
Overall Experience
2.66
Negative sentiments dominated, with multiple reviewers expressing dissatisfaction and advising against staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Convenient Location
Located opposite Earl’s Court Exhibition Centre, Hotel Lily offers easy access to nearby tube stations, making it a prime choice for travelers looking to explore the city effortlessly.

Comfortable Amenities
Each en-suite room at Hotel Lily is equipped with essential amenities such as a TV, telephone, and tea/coffee facilities, ensuring a comfortable stay for guests.

Nearby Attractions
With Olympia Exhibition Centre, Stamford Bridge, and other popular landmarks in close proximity, Hotel Lily is the perfect accommodation choice for guests looking to experience the best of London.

Ready to experience convenience and comfort in the heart of London? Book your stay at Hotel Lily now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is needed) and costs GBP 50 per day.

Location

Guest Reviews

4.3
Based on 4220 reviews
Cleanliness: 2.69
Service: 5.66
Location: 8.2
Room Quality: 3.65
Amenities: 3.18
Value for Money: 4.64
Food and Beverage: 3.69
Overall Experience: 2.66
M
Mark • solo_traveller • gb
8
Pros:

Quiet & just right.

2026-07-25 • via Nuitee
R
Robert • solo_traveller • gb
4
2026-07-23 • via Nuitee
A
Annie and her mum • solo_traveller • gb
1
Disgusting
Pros:

Nothing

Cons:

1st room was diisgusting. Bathroom was full of mould, shower full of mould, ceiling full of mould! Found mousetrap in one of the open cupboards in room 011. Room 015 not much better bathroom still quite moildy bathroom walls appaulling again due to poor repair and mould. Cold water tap in bathroom just trickled, linen was clean however dare not pull back to disclose mattress as base was filthy!!! Overall -10: feel the building should be pulled down!!
Only stayed as it was a last minute booking due to circumstance

2026-07-22 • via Nuitee
D
David • family_with_children • gb
6
Cheap and cheerful
Pros:

You get what you pay for, this is a cheap hotel so don't expect the Ritz. It's not the best but it's a bed in a good location in London and walking distance from Chelsea, if you go there thinking that they you will be fine

2026-07-22 • via Nuitee
P
Pinnock • couple • gb
9
Pros:

Location and quick access

Cons:

Bathroom hygiene and noise cancellation of walls

2026-07-22 • via Nuitee
D
Dogukan • couple • ie
1
2026-07-21 • via Nuitee
D
Dennis • solo_traveller • gb
10
2026-07-21 • via Nuitee
L
LEAK TIANG • solo_traveller • sg
7
Overall, the stay was pleasant as I was out of the hotel most of the time. I needed a clean room
Pros:

Location was excellent. Within minutes from West Brompton Tube Station.

Cons:

There are two Pubs just below my window and as there is no air-conditioning, the only window has to be slightly open. The noise from the pubs were very disturbing - especially during the evenings when the World Cup matches were on.

2026-07-20 • via Nuitee
P
PAZ • solo_traveller • es
7
2026-07-20 • via Nuitee
A
Adrian • solo_traveller • pl
7
2026-07-18 • via Nuitee
H
Hayley • family_with_children • gb
1
2026-07-18 • via Nuitee
O
Omar • solo_traveller • it
5
2026-07-18 • via Nuitee
B
Barcia • couple • es
1
Horrible
Pros:

El hotel fatal, la peor experiencia hasta la fecha en booking

Cons:

Todo muy muy sucio, manchado, roto, el personal nada amable, horrible. No lo aconsejo para nada.

2026-07-17 • via Nuitee
I
Izan • solo_traveller • es
1
Cons:

Todo. La ducha se caía a trozos, algunas luces iban y otras no. La del baño no se podia apagar. El pestillo del baño no iba bien, casi nos quedamos encerrados varias veces. La cama incomoda, habia chinches en alguna de las habitaciones. Sin aire acondicionado ni ventilador. Todo fatal, no vayáis por ahorrar un poco. No vale la pena

2026-07-17 • via Nuitee
S
sami • solo_traveller • gb
1
2026-07-16 • via Nuitee
M
Michael • extended_group • gb
1
2026-07-15 • via Nuitee
D
Davide • solo_traveller • it
3
Pessimo
Pros:

Ottima posizione, non molto lontana dal centro
Ogni tanto mi cambiavano gli asciugamani
Vasca da bagno

Cons:

Mancanza di pulizia, macchie di fango nelle tende, pavimento polveroso, e alcuni asciugamani macchiati
Il soffione della doccia era vecchio, e marrone per l'eccesso di calcare
L'unica presa elettrica presente era nascosta dietro la TV
La finestra dava sulla strada principale, ma non era isolato, anche acusticamente, quindi si sentiva tutto anche durante la notte

2026-07-15 • via Nuitee
S
silva • solo_traveller • gb
4
2026-07-15 • via Nuitee
C
Chiara • solo_traveller • it
1
2026-07-14 • via Nuitee
J
jenny_penny99 • Friends getaway
2
Do not stay
Pros:

The hotel was very poor. The worst I have stayed in and I would not recommend for anyone to stay. The room was ridiculously hot and very dirty. There were stains on the bed, chair and towels. A toothbrush stuck in the sink , rough cut edges in the bathroom and an uncomfortable bed. The pub next door was very loud and needed the windows open due to the heat in the room . It was cooler outside which was 25/30 degrees.

2026-07-13 • via Tripadvisor