Hotel Lily

Hotels
4.3 (4326 reviews)
23 Lillie Road , London , GB
+44 20 7381 1881

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Affordable price
Cons:
Cleanliness issues
Unmaintained rooms
Poor service

Categories

Cleanliness
2.69
Multiple reviews highlighted poor cleanliness, including complaints about dirt, run-down bathrooms, and reports of bed bugs.
Service
5.66
Some comments suggested standard service but also noted issues like broken amenities and lack of responsiveness.
Location
8.2
Several reviews appreciated the hotel's location, noting proximity to metro stations and local amenities.
Room Quality
3.65
Many reviews described the rooms as outdated, poorly maintained, and in need of significant repair.
Amenities
3.18
Guests reported lacking basic amenities like a kettle, broken TV, and insufficient cleanliness.
Value for Money
4.64
Although some felt it was overpriced for the experience, other comments indicated it was an inexpensive stay.
Food and Beverage
3.69
Mention of no tea or coffee in room with complaints about the lack of dining options.
Overall Experience
2.66
Negative sentiments dominated, with multiple reviewers expressing dissatisfaction and advising against staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Convenient Location
Located opposite Earl’s Court Exhibition Centre, Hotel Lily offers easy access to nearby tube stations, making it a prime choice for travelers looking to explore the city effortlessly.

Comfortable Amenities
Each en-suite room at Hotel Lily is equipped with essential amenities such as a TV, telephone, and tea/coffee facilities, ensuring a comfortable stay for guests.

Nearby Attractions
With Olympia Exhibition Centre, Stamford Bridge, and other popular landmarks in close proximity, Hotel Lily is the perfect accommodation choice for guests looking to experience the best of London.

Ready to experience convenience and comfort in the heart of London? Book your stay at Hotel Lily now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

4.3
Based on 4326 reviews
Cleanliness: 2.69
Service: 5.66
Location: 8.2
Room Quality: 3.65
Amenities: 3.18
Value for Money: 4.64
Food and Beverage: 3.69
Overall Experience: 2.66
• solo_traveller • es
4
Pros:

Location near underground and overground,
Location near coffee shops for breakfast

Cons:

Small toilet, small room for a double bed, pieces broken in the toilet,

2026-09-12 • via Nuitee
A
Angelica • solo_traveller • it
6
Non consigliabile
Pros:

La reception era gentile

Cons:

Brutto albergo, mal tenuto, sporco, le camere non venivano pulite al mattino, le tazze per la colazione non cambiate. Un solo asciugamano a persona! Il tutto era fatiscente e grigio

2026-09-12 • via Nuitee
I
Irene • couple • es
1
2026-09-12 • via Nuitee
J
Jonathan • couple • fr
5
2026-09-12 • via Nuitee
M
Mátyás • solo_traveller • hu
1
2026-09-12 • via Nuitee
I
Ivan • solo_traveller • bg
1
Pros:

Nothing

Cons:

Everything
The TV was not working
No Air conditioning
The room was smelly at old
The lift was not working properly

2026-09-12 • via Nuitee
O
Obianuju Cyndrella • solo_traveller • gb
1
2026-09-12 • via Nuitee
K
Kenta • solo_traveller • jp
1
2026-09-12 • via Nuitee
A
Alfonso • solo_traveller • es
7
Pros:

It was close to underground and bed was confy

Cons:

All good

2026-09-11 • via Nuitee
M
Mauricio Javier • solo_traveller • it
8
Utile
Pros:

La porta del bagno non si chiudeva bene

Cons:

La posizione

2026-09-11 • via Nuitee
J
Jonathan • extended_group • fr
5
2026-09-11 • via Nuitee
T
Toro • solo_traveller • pt
1
2026-09-09 • via Nuitee
L
LUCAS • couple • de
1
Don’t stay here… it is not worthy.
Pros:

The location, only

Cons:

Absolutely awful experience. The photos are completely misleading and do not reflect the actual condition of the hotel.

The room was filthy and badly maintained. The bed frame underneath the mattress was rotting, the bathroom was grimy and neglected, the sink was clogged, the faucet was loose, and the window was literally repaired with tape. On top of that, the noise throughout the night was unbearable, making sleep impossible.

After spending six hours on a plane at Heathrow due to a technical problem and then having to find a hotel at the last minute, all I needed was a clean shower and a good night’s sleep. I got neither.

Honestly, the worst hotel I have ever stayed in. Do not trust the photos when booking.

2026-09-09 • via Nuitee
Y
YUKO • solo_traveller • jp
2
Pros:

価格とロケーション

Cons:

設備、清潔さ

2026-09-09 • via Nuitee
B
Bas • solo_traveller • nl
3
Pros:

Locatie was prima

Cons:

Staat van hotelkamer. Badkamer was achterstallig onderhoudt. Verf bladerde van muur. WC kapot. Kapotte deuropening. Smerig rooster met wat leek schimmel

2026-09-08 • via Nuitee
M
miriam • solo_traveller • es
3
Pros:

esta al lado del metros linea verde y barrio tranquilo, el personal amable

Cons:

esta muy descuidado, le hace falta muchas mejoras, las ventanas se escucha todo de la calle

2026-09-07 • via Nuitee
A
Antônio Vinícius • solo_traveller • ie
5
Pros:

BED

Cons:

BATHROM

2026-09-07 • via Nuitee
S
stephen • family_with_children • gb
3
Thankfully only one night !!!
Pros:

Only good point was the locality as we were attending a wedding around the corner

Cons:

Car Park - web site said it would cost £24 for 24 hours , I was charged over £30 for staying from Saturday 1430 to Sunday 1030
Everything was old and in need of a good clean
Beds were very basic and uncomfortable, only one pillow each.
Shower was either too hot or cold and couldn't be directed probably.
TV didn't work properly I had to keep adjusted the aeriel wire which was freyed so not to sure how safe it was .
No resturant or bed and breakfast offered so at nearly £200 for two rooms and car parking seemed very expensive for what was on offer.

2026-09-06 • via Nuitee
K
Kayleigh • solo_traveller • gb
7
Great location super comfy beds
Pros:

Beds and pillows were so comfy, after a long day it was a welcomed sleep. At least 4 mini soaps so could use one in the shower. Perfect location. Minutes from bus stop for the trip to national history museum l.

Cons:

3 towels, no bathmat or hand towel though. For a 3 bedroom it's weird there's only 2 sockets in the room. Tea making facilities and confirmation at check in but no milk so not quite a full tea making facility.

2026-09-06 • via Nuitee
S
SIMON • extended_group • gb
10
Cheap and cheerful
Pros:

Cheap!

Cons:

Not the cleanest

2026-09-06 • via Nuitee