Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area by IHG

We stood at this hotel last-minute o July 4 weekend. It was very clean and some of the staff were more welcoming than others. Breakfast was ok, but they need waffles.
Also, we weredisappointed that the was closed the whole weekend.
The price was ok, but other than breakfast and sleep it was a bit much.

Breakfast was very good. The attendant was very nice, smiling, and welcoming.

na

Not Much

I booked this room the same day and I am so glad I did! First off, let’s talk about the comfort and cleanliness of the bed and room. The bed felt like a cloud! We overslept! lol! Very quiet! Will book again!

I like everything

The bed was comfortable

It was clean, staff was nice, and breakfast was good

Everyone was very nice and helpful! Room was great!

We stayed at the Holiday Inn Express & Suites Indianapolis W - Airport Area on Memorial Day weekend for the Indy 500. The hotel was lovely and had everything we needed. The breakfast was very nice and included a pancake machine, which turned out reasonable pancakes! What really made this visit special was the staff. Every single person we encountered was friendly and helpful. Highly recommended!

Upon arrival I checked in with Twyla who greeted me with a professional demeanor and handled my check-in with a smile.
Her smile was soon tested and replaced by professional patience and problem solving. The TV in my original room had problems with the control box. The handyman was quickly dispatched to my room. Batteries were replaced but as soon as the handyman left another problem with a flickering screen and sound issues appeared.
I returned to the front desk to report the new problem. Twyla dispatched the repairman again but the problem couldn’t be resolved.
Twyla quickly changed my room to one with a working TV.
This was not easy as it was Indy 500 weekend with a scarcity of rooms.
But her quick action solved my problem and bought time for the defective tv to be fixed prior to the arrival of incoming guest the next day.
Twyla is an excellent employee who made the correct decision and displayed exemplary customer service.
I hope you can acknowledge what an outstanding employee Twyla is for your hotel!!!
Sincerely
Bill Fox
Novato, California

Nice beds, clean room, great breakfast, staff very friendly

I liked that it was clean and a great location from the speedway.

In general I should have avoided all hotels near an airport but decided to stay here out of convenience. Upon checking in, I was informed that all of the elevators were out of service but I could have a room on the top floor if I was ok walking up. Walking the stairs is fine but not sure how a business can have all their elevators out of service for longer than a day and still meet safety codes. Doors to the stairwells were propped wide open on all floors. In the event of a fire no one would be able to escape if the stairs were filled with smoke. Rooms were typical of other Holiday Inns. You can hear some noise from the other rooms and from the nearby highway. Breakfast was pretty typical as well. The area around the hotel is extremely sketchy aside from the Sam’s Club next door but that has been typical of Indianapolis in my experience overall.

The staff was VERY nice, but the hotel itself was disappointing

We had a wonderful experience being in this hotel. Their shuttle service from airport to hotel and hotel to airport is very helpful. Laura- the receptionist was also very wonderful . She took very nice care of us. We reached late in the night and immediately she checked us in as she knew we were tired. She gave us water and made sure we are well taken care as I went there with my mom who had knee surgery done. Laura proved that you only need few kind words to customers to make them feel comfortable. Thanks Laura

A hotel with an elevator under maintenance some days is already beyond comment, but there is a highlight for the receptionist who was polite and kind, mitigating the initial bad impression.

Upon arrival we were notified that both elevators were undergoing service and that the pool was also closed, we were asked if we’d like to continue our with our reservation, which was fine because most of the city was sold out at this point due to a race happening. We booked an accessible room due to some health things in hopes it was on the first floor, lo and behold, our room was on the 4th floor! We had to walk up and down with a 3 year old, our luggage and a recent health development. I was not pleased, then our room was the room RIGHT NEXT to the stairs, so we heard people lugging their suitcases up and down until about 11pm at night and had a 6am wake up call. It definitely wasn’t our best stay for a holiday inn experience.

This was one of the worst Holiday Inn that we have ever stayed at. We were in town for FDIC and booked this hotel for its location and amenities. No where on the website did it mention the elevator didn’t work, the pool was closed. We were told by the front desk clerk that the pool was closed but wasn’t really and if our child wanted to swim all he had to do was let them know. We bought him trunks only to be told by another front desk clerk that absolutely he could not swim the pool was closed. Our room had very little water pressure, and the entire week our bedding was not changed. Housekeeping only made the beds. Our in room coffee pods were never replaced so we bought our own. The coffee in the front lobby was luke warm, and we had the exact same breakfast all week. We was told that there were no outside sitting areas so basically we had to chill in our room or travel to a local park if we wanted to enjoy the evening and let our kid play. Definitely will NOT be back at this hotel.