Imperial Hotel

The staff were exceptional nothing was to much trouble

The size and location

None

Reception staff

Very clean
Receptionist- male
Was very friendly and very helpful
Even gave us our breakfast

Our allocated waitress completely blanked us
Gave us our juice and the children cereals then never came back
Had to ask several different people for more milk, apple juice and glasses of water which got forgotten

Had to several times for water then only gave us 1 glass when there 3 of us
🤦‍♀️🤦‍♀️

Location was great. Accesability was okay but I did like the fact they cater for disabled customers. Staff were friendly and helpful. Breakfast staff were just amazing. The room was comfortable.

Just returned from a 5 day break from the imperial hotel it was our first time to use this company for a coach holiday and hopefully won’t be the last we was very impressed with the coaches used our drivers Steve & Gordon was fantastic very professional with greeting us and the standard of driving in particular Gordon on our return journey was such a character
We was greeted by the hotel staff on arrival and our rooms was ready it was very high standard and a low floor with a walk in shower as we requested
The meals was okay my wife wasn’t too impressed but I felt they was fine in particular our waitress Elwee ( probably spelt wrong ) sorry was absolutely fantastic you can tell she has been with you 20 years + I wanted to bring her home as our Au pair but she declined ( lucky for Daishs ) she did she is an asset to you
Would I stay here again?
I would definitely use Daishs but wouldn’t go to the imperial as we wasn’t keen on Eastbourne probably due to our 5th heatwave and getting ready for the Air show which did restrict us getting around the area
But I look forward to travelling with you again
Thanks again mr Mrs Bailey room 203

Just returned from a great holiday at the imperial hotel.In my opinion this is the best hotel that we have stayed at with Daish’s holidays.The hotel in great location,the room we had been refurbished and had nice walk in shower.Every meal we had was very good and good choice on menu,portions very generous.We have stayed here before and it was nice to see a lot of staff that were still there from last time we stayed there which tells me they are happy to work there.The service the staff give you is excellent,housekeeping staff did room every day to good standard.The management can be very proud of how this hotel is run.
Mr&Mrs DDarby

Location and plenty of space in the hotel

A very enjoyable stay. Some elements of the hotel are a little dated. Excellent on cleanliness, good location and friendly staff. Good food. On street parking nearby with permit from reception.

Locstion and staff

A surprise birthday break turned sour when we arrived and found ourselves in Room 103. I challenge anyone in the top management of Daish to allocate that room to a cherished family member or decent friend.

We didn't realise how inferior the room was until we saw the equivalent rooms allocated to other guests who had paid the same amount of money.
When we tried to bring this to a member of the hotel management team we were fobbed off with some excuse about how the original Victorian rooms had been divided up. The Donald Trump deny deny deny policy in evidence.

The Daish business plan is similar to Ryan Air. It looks good value but dig down and you will see it's cheap for a reason. Lower quality food ingredients, 45 minute rushed meal slots and even an excess baggage charge!

Our very first time at a Daish hotel; it will certainly be our last.

Close to beach

Lovely holiday, there's only one person that really made my stay, and that was and is Monica my waitress, she is the most nicest and helpful person you could ever wish to meet , and worth her weight in gold to daish's, another special mention is Gordon our driver who worked so hard and always very pleasant, the maintenance man was also very nice to chat with and knowledgeable, and also all the other staff who is didn't really get the chance to meet, all in all a really lovely holiday.

Just returned from our 11th visit to this brilliant hotel. Never ever disappoints on any aspect. We were travelling from Cornwall. Outward journey was made longer due to heavy traffic and roadworks, but our driver Graham took it in his stride.Arrived at hotel 6-15 ish but there was no delay at check in or evening meal.Well done all Our driver home was Joe who kept us informed at all times.Special mention to our lovely friendly waitress Hee , who looked after us during our stay . you are a star.!! Entertainment was ok but after seeing the acts so many times before you tend not to appreciate so much. Having said that, if, as we were at one time first time guests it is really good.Bar staff were on point at all times as were housekeeping staff. If you need any information or advice at all just ask at reception and they will gladly help. .....One of the main reasons we keep on returning to the Imperial , apart from being in our opinion the best,......is that when you return again you still see the same staff and that reflects on the way the staff are treated and excellent management team. We were in room 223 , back of hotel . spotlessly clean and spacious......Until the next time Thank You IMPERIAL .