Holiday Inn Montreal Centre Ville Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.8 (1788 reviews)
999, rue St-Urbain , Montréal , CA
+1 514-878-9888

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location close to Old Montreal, convention centre and attractions
Friendly, caring and welcoming staff / good reception
Nice pool area and comfortable beds
Easy access to parking garage (when understood)
Some rooms/upgrades were well received
Cons:
Aging rooms and loud air conditioning in some rooms
Dirty carpet and marijuana smell reported in lobby/hall
Paid and sometimes confusing parking process
Perceived poor value for money (high rates, no complimentary water)
Maintenance issues: broken vending machine, bath slipperiness, drainage problems

Categories

Cleanliness
6.8
Mixed cleanliness reports: several guests note dirty carpet and a marijuana smell in the lobby, plus issues like slippery baths; other guests reported clean rooms and linen. Overall slightly below average.
Service
8.8
Generally praised staff: warm, caring reception and helpful personnel noted repeatedly; a few service issues (double-charge dispute and an intrusive reservation call) were reported but do not dominate sentiment.
Location
9.2
Very strong positive consensus: excellent central location near Old Montreal, convention centre and attractions; easy walking access to sights and metro mentioned often.
Room Quality
7.5
Mixed room quality: some guests received upgrades and found rooms comfortable with good beds, while others mention aging rooms, loud air conditioning and accessible rooms needing work.
Amenities
7.6
Amenities are generally useful (pool area, on-site parking garage) but there are complaints: paid/confusing parking, a broken vending machine and some maintenance negatives.
Value for Money
6.5
Several guests explicitly call out poor value: expensive rates for the condition, no complimentary water, and added parking fees reduce perceived value.
Food and Beverage
7
Mixed F&B feedback: some guests enjoyed breakfast and found it correct, others were disappointed and ate elsewhere; overall slightly below target.
Overall Experience
9
Overall guests skew positive thanks to location and attentive staff; while there are clear negatives (value, some maintenance and cleanliness issues), many reviewers describe a good or great stay, yielding a strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:06

Property Description

Convenient Location
Situated across the Montreal Convention Centre and a short drive from the airport, Holiday Inn Montreal Centre Ville Downtown offers a prime location for both business and leisure travelers.

Relaxation and Wellness
Unwind in the indoor pool, stay active in the fitness centre, or pamper yourself with a visit to the hot tub, sauna, or massage facilities available at the hotel.

Dining and Shopping
Indulge in gourmet dining at the on-site restaurant Chez Chiné, or explore the nearby Chinatown and Old Montreal shops. Don't forget to check out the on-site gift shop for souvenirs.

Experience the perfect blend of comfort and convenience at Holiday Inn Montreal Centre Ville Downtown. Book your stay now for a memorable Montreal experience!

Important information:

Please note, breakfast inclusive rates will include a complimentary voucher for up to 2 adults and 2 children under the age of 11. Additional charges apply for older children, contact hotel for details.

Please note, the credit card used upon reservation will be asked upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YUL

Location

Guest Reviews

7.8
Based on 1788 reviews
Cleanliness: 6.8
Service: 8.8
Location: 9.2
Room Quality: 7.5
Amenities: 7.6
Value for Money: 6.5
Food and Beverage: 7
Overall Experience: 9
A
Annie • extended_group • ca
9
2026-10-29 • via Nuitee
N
Nadine • solo_traveller • ca
10
2026-10-29 • via Nuitee
R
Rachel • couple • us
8
2026-10-23 • via Nuitee
C
Canadian Traveler • extended_group • ca
8
Pros:

Great location near convention centre and old montreal. Nice pool area.

Cons:

It's a bit tired.

2026-10-21 • via Nuitee
H
Harvinder • couple • ca
9
2026-10-20 • via Nuitee
C
Clarice • couple • us
3
Pros:

I was upset the hotel charged me twice for the room and I’m disputing one if the charges now

2026-10-19 • via Nuitee
W
Wilson • couple • ca
5
2026-10-19 • via Nuitee
G
Guitz • solo_traveller • ca
8
2026-10-17 • via Nuitee
M
Monica • family_with_children • ca
10
2026-10-17 • via Nuitee
E
Erwin • solo_traveller • ca
9
2026-10-14 • via Nuitee
K
Kateryna • solo_traveller • pl
5
2026-10-09 • via Nuitee
G
Galarneau • solo_traveller • ca
7
2026-10-08 • via Nuitee
F
Frederick • couple • ca
8
C’est un hôtel correct dans l’ensemble
Pros:

La tranquillité

Cons:

L’odeur de marihuana dans le hall de l’hôtel

2026-09-19 • via Nuitee
M
Moazzam • solo_traveller • ca
7
Overall good experience as staff v caring
Pros:

Good reception

Cons:

Wash room drainage non operational

2026-09-19 • via Nuitee
A
Alan • solo_traveller • ca
8
Pros:

Close to amenities

Cons:

Confusing streets to get to parking and check in

2026-09-18 • via Nuitee
J
Jefferson • family_with_children • fr
6
2026-09-16 • via Nuitee
J
jesse • extended_group • ca
7
2026-09-15 • via Nuitee
C
Cauleen • couple • ca
9
Great stay!
Pros:

Location was great with great access to tour attractions.

Cons:

-

2026-09-14 • via Nuitee
D
Denise • family_with_children • ca
9
Pros:

Location...friendly staff...value for the money

Cons:

Handicap room needs work...ie walk in shower

2026-09-14 • via Nuitee
S
Sophie • couple • ca
9
Personnel très accueillant
Pros:

Lit tres confortable.

Cons:

Distributrice automatique hors d'usage à lÉtage 7e.

2026-09-11 • via Nuitee