Mandarin Oriental, Kuala Lumpur

Hotels
•
Mandarin Oriental
9.1 (5935 reviews)
Kuala Lumpur City Centre , Kuala Lumpur , my
+60323808888

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good amenities
Excellent food
Cons:
Long queues at breakfast
High costs
Service delays

Categories

Cleanliness
9.31
Guests positively noted the hotel was clean and well-maintained.
Service
8.78
Some guests mentioned service shortcomings during breakfast and check-in, impacting overall impressions.
Location
9.82
The hotel is in a fantastic location, easy access to major attractions and excellent views.
Room Quality
9.27
Rooms are described as spacious and comfortable, with excellent views.
Amenities
8.8
Good amenities, although there were some issues with breakfast handling.
Value for Money
8.76
A generally good value, but some costs were noted as high.
Food and Beverage
8.81
Food quality is excellent but service issues during breakfast were highlighted.
Overall Experience
9.28
Overall a fantastic experience with some minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:43

Property Description

Luxurious Accommodations

Experience stylish suites and serviced apartments with stunning views of the city skyline and KLCC Park. Every room is equipped with luxurious marble bathrooms, Smart TVs, and free WiFi for your comfort and convenience.

World-Class Dining

Indulge in a culinary journey at 7 award-winning restaurants, offering a variety of cuisines to tantalize your taste buds. From local and international fare at Mosaic Restaurant to authentic Cantonese dishes at Lai Po Heen Chinese Restaurant, there's something for every palate.

Relaxation and Recreation

Unwind by the infinity outdoor pool surrounded by lush greenery, or stay active at the fitness center and tennis courts. The hotel's Kids Club ensures that young guests are entertained while you enjoy a rejuvenating stay.

Book now to experience the ultimate luxury and hospitality at Mandarin Oriental, Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please note that booking exceeding 3 rooms with the same guest name is not allowed.
Free private parking is available on site, one slot per room (reservation is not needed)

Mandarin Oriental Club is for guests 12 years of age and above only. Smart-casual attire is required at all times, with the exception of breakfast and afternoon tea, where t-shirts & Bermuda shorts are allowed. Appropriate footwear must be worn at all times. Flip flops, sportswear such as track suit, gym apparel, jogger shorts and swimwear are not permittedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for MYR 111.30 per person per night when using an existing bed.
    People no matter the age stay for MYR 111.30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 5935 reviews
Cleanliness: 9.31
Service: 8.78
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
P
Paolo • family_with_children • au
6
Beautiful place to stay as long as there are no renovations going on around your room.
Pros:

Beautiful hotel in great location

Cons:

Renovations going all day affecting our ability to rest as we were jet lagged from our arrival from Europe

2026-07-05 • via Nuitee
T
TARIQ • couple • sa
10
2026-07-04 • via Nuitee
B
Bader • couple • sa
10
2026-07-04 • via Nuitee
T
Talha • family_with_children • fr
10
2026-07-04 • via Nuitee
G
Gerard • solo_traveller • ae
10
2026-07-04 • via Nuitee
M
Milena • extended_group • au
10
Excellent hotel! Friendly staff!
Pros:

Perfect location! Specious room! Delicious breakfast!

2026-07-03 • via Nuitee
F
Fatih • couple • gb
10
2026-07-03 • via Nuitee
V
Veronica • couple • ie
10
2026-07-03 • via Nuitee
R
Ross • couple • au
6
Pros:

It’s nothing like the other Mandarin Orientals around the world. It is dated and pretty standard

Cons:

It felt like I had stepped back in time to 1994

2026-07-03 • via Nuitee
A
Anastasiya • family_with_children • ru
10
2026-07-02 • via Nuitee
T
Teres • couple • au
10
Pros:

We always stay here. Fantastic location. Rooms are large and clean. Staff are friendly and helpful. The buffet breakfast is excellent.

2026-07-01 • via Nuitee
M
Mohd. Fadzillah • couple • bn
10
A memorable stay
Pros:

It’s strategic location

Cons:

None

2026-07-01 • via Nuitee
S
Souad • solo_traveller • ma
7
2026-07-01 • via Nuitee
A
Andrei • family_with_children • th
9
2026-07-01 • via Nuitee
G
GEORGIOS • solo_traveller • gr
10
Pros:

Extremely friendly and accommodating staff. Excellent location and superior class service.

2026-07-01 • via Nuitee
L
Lankani • couple • lk
10
2026-06-30 • via Nuitee
V
Vinod • extended_group • ae
9
Pleasant
Pros:

The location was perfect. The rooms were decent. The breakfast spread was fabulous and the staff were very pleasant. The gym and the pool were fantastic.

Cons:

I had booked a park view room but I was told that they have upgraded the room to a tower view room. It didn't seem like an upgrade as the view from the 13th floor window was of the solar panels of the mall and a portion of the tower. Was therefore, disappointed with the upgrade which seemed like a downgrade.

2026-06-30 • via Nuitee
Óscar • couple • es
9
2026-06-30 • via Nuitee
A
Andrea • family_with_children • gb
10
Paradise in central KL
Pros:

Great location, wonderful staff, beautiful aspect and facilities. Particularly amazing breakfast and pool.

Cons:

It was perfect in every way!

2026-06-30 • via Nuitee
H
Hass • family_with_children • my
9
It is a yearly affair for my family. I prefer MO due to its facilities, easy access to KLCC & park
Pros:

Room - kept organised

Cons:

Prayer mat should be offered to muslims upon checkin. Be proactive

2026-06-30 • via Nuitee