Mandarin Oriental, Kuala Lumpur

Hotels
•
Mandarin Oriental
9.1 (5809 reviews)
Kuala Lumpur City Centre , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good amenities
Excellent food
Cons:
Long queues at breakfast
High costs
Service delays

Categories

Cleanliness
9.31
Guests positively noted the hotel was clean and well-maintained.
Service
8.78
Some guests mentioned service shortcomings during breakfast and check-in, impacting overall impressions.
Location
9.82
The hotel is in a fantastic location, easy access to major attractions and excellent views.
Room Quality
9.27
Rooms are described as spacious and comfortable, with excellent views.
Amenities
8.8
Good amenities, although there were some issues with breakfast handling.
Value for Money
8.76
A generally good value, but some costs were noted as high.
Food and Beverage
8.81
Food quality is excellent but service issues during breakfast were highlighted.
Overall Experience
9.28
Overall a fantastic experience with some minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:43

Property Description

Luxurious Accommodations

Experience stylish suites and serviced apartments with stunning views of the city skyline and KLCC Park. Every room is equipped with luxurious marble bathrooms, Smart TVs, and free WiFi for your comfort and convenience.

World-Class Dining

Indulge in a culinary journey at 7 award-winning restaurants, offering a variety of cuisines to tantalize your taste buds. From local and international fare at Mosaic Restaurant to authentic Cantonese dishes at Lai Po Heen Chinese Restaurant, there's something for every palate.

Relaxation and Recreation

Unwind by the infinity outdoor pool surrounded by lush greenery, or stay active at the fitness center and tennis courts. The hotel's Kids Club ensures that young guests are entertained while you enjoy a rejuvenating stay.

Book now to experience the ultimate luxury and hospitality at Mandarin Oriental, Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please note that booking exceeding 3 rooms with the same guest name is not allowed.
Free private parking is available on site, one slot per room (reservation is not needed)

Mandarin Oriental Club is for guests 12 years of age and above only. Smart-casual attire is required at all times, with the exception of breakfast and afternoon tea, where t-shirts & Bermuda shorts are allowed. Appropriate footwear must be worn at all times. Flip flops, sportswear such as track suit, gym apparel, jogger shorts and swimwear are not permittedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for MYR 111.30 per person per night when using an existing bed.
    People no matter the age stay for MYR 111.30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 5809 reviews
Cleanliness: 9.31
Service: 8.78
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
S
Samveta • extended_group • ae
10
Pros:

I liked the Salon services the most .Jessica was amazing.

Cons:

The food was definitely below average. The staff in the main restaurant was not hospitable. We reached at around 10 pm and ordered food. They got really irritated when we were asking them to bring our order. The cocktails were below average and when the feedback was given the servers didnt take it positively . Very bad food taste and customer service roo

2026-05-16 • via Nuitee
L
LENG-UT • couple • fr
10
Fantastique
Pros:

Emplacement, le personnel est très serviable et très à l’écoute, tout était parfait

2026-05-16 • via Nuitee
O
Orhan • extended_group • de
7
2026-05-13 • via Nuitee
T
Tan • solo_traveller • sg
7
Cons:

Showerhead old.

2026-05-13 • via Nuitee
C
Christian • couple • my
9
Always a good choice in the heart of KL
Pros:

Fantastic Pool area and outstanding staff

Cons:

Nothing

2026-05-12 • via Nuitee
M
Mazlan • couple • my
10
2026-05-12 • via Nuitee
F
Fem7 • solo_traveller • us
10
Beautiful and comfortable
Pros:

Amazing breakfast, beautiful and clean room, great infinity pool, and super friendly staff. You can book a room with Petronas towers view :)

Cons:

Information in the room on opening hours of pool, spa etc was missing. Spa was not easy to book, you have to physically go there for the spa menu, rather than have the information accessible in your room.

2026-05-12 • via Nuitee
C
Carlo • solo_traveller • it
9
città molte moderna, oltre le attese
Pros:

centralità ed eleganza, affabilità e disponibilità dello staff

Cons:

non ho commenti negativi

2026-05-11 • via Nuitee
G
Girish • solo_traveller • qa
9
2026-05-11 • via Nuitee
H
Hajar • family_with_children • my
10
Excellent
Pros:

Everything was perfect

2026-05-11 • via Nuitee
D
Diego • family_with_children • co
9
Amazing service great stay
Pros:

The staff were really dupportive and kind, food was excellent

Cons:

They could renovate a bit the toilets

2026-05-11 • via Nuitee
T
Townsend • couple • gb
10
2026-05-10 • via Nuitee
S
sayid • solo_traveller • my
10
2026-05-10 • via Nuitee
R
Richard • solo_traveller • ch
10
Ask for a room with a direct view onto the Petronas Twin Towers. The hotel is perfectly located and offers great value f
Pros:

Everything, but especially the staff.

2026-05-10 • via Nuitee
S
Serdar • couple • ae
10
Pros:

Комфорт и локация

2026-05-10 • via Nuitee
松浦 • solo_traveller • my
10
Pros:

静かで落ち着いた部屋やラウンジで、スタッフが親切に対応していただきました。
結婚記念日の宿泊で、花束💐とケーキのプレゼントをいただき、妻が喜んでいて、良い思い出になりました。

Cons:

特になかった。

2026-05-10 • via Nuitee
M
mohammed • couple • sa
5
2026-05-09 • via Nuitee
B
Belén • couple • es
10
Lujo asiático
Pros:

El servicio u la piscina

Cons:

El baño algo anticuado

2026-05-09 • via Nuitee
L
Laura • couple • es
10
2026-05-09 • via Nuitee
A
Aaron • couple • au
10
2026-05-08 • via Nuitee