Mandarin Oriental, Kuala Lumpur

Hotels
•
Mandarin Oriental
9.1 (6122 reviews)
Kuala Lumpur City Centre , Kuala Lumpur , MY

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good amenities
Excellent food
Cons:
Long queues at breakfast
High costs
Service delays

Categories

Cleanliness
9.31
Guests positively noted the hotel was clean and well-maintained.
Service
8.78
Some guests mentioned service shortcomings during breakfast and check-in, impacting overall impressions.
Location
9.82
The hotel is in a fantastic location, easy access to major attractions and excellent views.
Room Quality
9.27
Rooms are described as spacious and comfortable, with excellent views.
Amenities
8.8
Good amenities, although there were some issues with breakfast handling.
Value for Money
8.76
A generally good value, but some costs were noted as high.
Food and Beverage
8.81
Food quality is excellent but service issues during breakfast were highlighted.
Overall Experience
9.28
Overall a fantastic experience with some minor service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:43

Property Description

Luxurious Accommodations

Experience stylish suites and serviced apartments with stunning views of the city skyline and KLCC Park. Every room is equipped with luxurious marble bathrooms, Smart TVs, and free WiFi for your comfort and convenience.

World-Class Dining

Indulge in a culinary journey at 7 award-winning restaurants, offering a variety of cuisines to tantalize your taste buds. From local and international fare at Mosaic Restaurant to authentic Cantonese dishes at Lai Po Heen Chinese Restaurant, there's something for every palate.

Relaxation and Recreation

Unwind by the infinity outdoor pool surrounded by lush greenery, or stay active at the fitness center and tennis courts. The hotel's Kids Club ensures that young guests are entertained while you enjoy a rejuvenating stay.

Book now to experience the ultimate luxury and hospitality at Mandarin Oriental, Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that when booking more than 5 rooms, different policies and additional supplements may apply. Please note that booking exceeding 3 rooms with the same guest name is not allowed.
Free private parking is available on site, one slot per room (reservation is not needed)

Mandarin Oriental Club is for guests 12 years of age and above only. Smart-casual attire is required at all times, with the exception of breakfast and afternoon tea, where t-shirts & Bermuda shorts are allowed. Appropriate footwear must be worn at all times. Flip flops, sportswear such as track suit, gym apparel, jogger shorts and swimwear are not permittedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Property Video

Guest Reviews

9.1
Based on 6122 reviews
Cleanliness: 9.31
Service: 8.78
Location: 9.82
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
Z
Zhassulan • family_with_children • kz
10
Pros:

Супер. Персонала и сервис на высшем уровне. Расположение топ.

2026-10-17 • via Nuitee
Y
YUJOU • couple • tw
10
2026-10-17 • via Nuitee
K
Khaled • family_with_children • ae
10
Amazing ! Was my sons birthday and they treated us well thanks
Pros:

The location is perfect exactly next to the twin towers, the stuff is very friendly and the hotel is amazing highly recommended

Cons:

The breakfast is a bit busy and everything is far away from each other and between the tables

2026-10-17 • via Nuitee
D
Deepak • family_with_children • au
10
Amazingly memorable
Pros:

Everything ..service was simply outstanding

Cons:

Nothing

2026-10-17 • via Nuitee
G
Graeme • couple • au
10
Pros:

Hotel is top quality keep you eye out for famous people, little touches were exceptional and location perfect.

Cons:

Nothing

2026-10-16 • via Nuitee
N
Nafisah • family_with_children • ng
10
One of ́my best hotel experiences yet!
Pros:

The entire staffing, from the door to the reception, absolutely every where were simply awesome ! Very helpful too and the hotel ambiance was excellent. We were there for a couple of weeks and not once did we have a negative experience. Not once.

Cons:

Honestly can't say anything - nothing was not to my liking

2026-10-14 • via Nuitee
D
Daniel • couple • au
7
KL for first time visit
Pros:

The location was perfect and the staff amazing. Was very convenient to everything. Room was comfortable enough and had a great view of the twin towers. Shower was nice too with good water pressure and door did not leak everywhere. Toilet has hygiene gun also which is very good although pressure is on higher side (if you know you know :-) )

Cons:

Walls are thin and can hear noise from other rooms, outside. If next room is showering at 1am you can hear it. Breakfast was underwhelming, very much like a feeding frenzy and high volume of people even at 630am. Variety of people from all regions of the globe wandering through the layout aimlessly, turns getting back to your table an obstacle course at best. Variety was much more suited to Asian cuisine than international also. Overall would not stay here again based on breakfast experience and noise from other guests.

2026-10-14 • via Nuitee
F
Faheem • couple • ae
9
Super..
Pros:

splendid location, secure parking, comfortable and clean
expansive breakfast
super spa and steam/sauna etc
excellent staff attitude, warm and hospitable
walking to the Surya KLCC mall and almost everything in KLCC Is connected to the building

Cons:

shower power could be better, also not a fan of in room carpeting due to dust, wooden or marble flooring preferred. windows couldn't open.
walls and doors not sound proof, sleep was affected for two out of the three nights we stayed due to the TV noise from the neighbouring room.

2026-10-14 • via Nuitee
A
Andrea • family_with_children • sg
10
PERFECT LOCATION. GREAT SERVICE
Pros:

Perfect location, friendly staff, great service. It couldn't be better. The room service was excellent as well,

Cons:

Not applicable. Everything was perfect. I will be back

2026-10-14 • via Nuitee
C
chiriya • extended_group • th
10
Most relax here
Pros:

All of the staffs is very nice and warmest .
And the staff of cleaning our room is very very nice

Cons:

No comment because all of things are good and excellent

2026-10-14 • via Nuitee
O
Ojars • couple • lv
10
Pros:

Laba lokācija

2026-10-14 • via Nuitee
N
Nur Hazwani • solo_traveller • my
10
2026-10-12 • via Nuitee
S
Sergey • couple • ru
9
В начале октября жарко и влажно в городе. Отель рядом с башнями, 3 минуты ходьбы. Очень удобно.
Pros:

Локация, вкусный завтрак , большой номер.

Cons:

Все было хорошо

2026-10-12 • via Nuitee
G
Geoffrey • couple • hk
9
Great value top of the range hotel
Pros:

Great location near park and good value for five star

Cons:

Nothing

2026-10-11 • via Nuitee
J
Joanna • couple • fi
9
2026-10-11 • via Nuitee
T
takaaki • couple • jp
10
2026-10-09 • via Nuitee
C
Clive • couple • gb
9
2026-10-07 • via Nuitee
M
Marc • solo_traveller • ae
10
Perfection with a great breakfast
Pros:

Great hotel, we really enjoyed our stay. Very comfy beds and pillows, we slept really well. Perfect location as well and the breakfast was great.

Cons:

Nothing

2026-10-07 • via Nuitee
L
Liana • solo_traveller • id
10
Pros:

I always like Mandarin Oriental compliments.

2026-10-07 • via Nuitee
J
Jusupova • solo_traveller • kg
2
Cons:

People from reception let stranger to extend my room without asking me, and they gave keys from my room without asking me so the stranger came to my room and opened door, I asked and said to not give keys to him but he said it’s not our problems. Very disappointed of reception.

2026-10-07 • via Nuitee