Mercure Melbourne City Centre

Hotels
•
Mercure
7.5 (7303 reviews)
265 Little Bourke Street , Melbourne , AU
+61 3 9639 0555

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Dirty room upon arrival
Noisy environment
Uncomfortable beds

Categories

Cleanliness
5.46
Issues reported with dirty room upon arrival.
Service
8.43
Generally great service, although occasional issues noted.
Location
9.47
Strong positive sentiment about the convenience and central location.
Room Quality
6.42
Concerns about noise and comfort of the bed.
Amenities
7.45
Basic amenities noted, but some satisfaction with breakfast options.
Value for Money
6.41
Considered overpriced by some, with certain negative aspects.
Food and Beverage
8.46
Positive feedback on room service and buffet breakfast, but times limited.
Overall Experience
7.93
Mixed feelings but generally meets expectations for the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:36

Property Description

Prime Location in Melbourne's CBD
Mercure Welcome Melbourne is situated right on the Bourke Street Mall, offering easy access to Emporium Shopping Centre and Sea Life Melbourne Aquarium. With key attractions like Melbourne Cricket Ground and Crown Casino nearby, this hotel is the perfect base for exploring the city.

Delicious Dining Options
Indulge in a scrumptious breakfast spread at Louden Kitchen and Grill, featuring a variety of fresh fruit, baked goods, and cooked options. Start your day on a flavorful note before heading out to discover Melbourne's vibrant food scene.

Convenience and Comfort
Relax in air-conditioned rooms equipped with a refrigerator and enjoy the convenience of a private bathroom with complimentary toiletries. Take advantage of the tour desk for local activity recommendations and benefit from amenities like luggage storage and a 24-hour front desk.

Book your stay at Mercure Welcome Melbourne for a memorable Melbourne experience!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that the credit card used to make the reservation and a photo identification will be required on arrival. If guests are unable to provide the credit card and photo identification the property may refuse check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

7.5
Based on 7303 reviews
Cleanliness: 5.46
Service: 8.43
Location: 9.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 6.41
Food and Beverage: 8.46
Overall Experience: 7.93
H
Harris • couple • au
10
Great
Pros:

Close to cbd

Cons:

Toilet too close to shower

2026-09-19 • via Nuitee
C
chrystel • couple • au
1
Awful.
Pros:

The room and location

Cons:

I was awoken at 4:30 am to drilling and loud vibrating of. Power drills and hammers until10:30am
I had worked in Melbourne for 12 hours until 12 am and expected a nights rest in my hotel to be awoken continuously to construction in the building vibrating the walls and roof and being extremely loud
the reception denied the construction being within the building. Incredibly frustrating, when booking needing a nights rest before 3 hours drive.
Was not impressed

2026-09-19 • via Nuitee
L
Linda • family_with_children • au
8
Brief stay, and as usual a fun stay!
Pros:

Convenience of location and for other facilities around the area.

Cons:

No signage out the front, so walked past several times until we found it!
When booking two rooms, a discount should be given for this!

2026-09-19 • via Nuitee
J
Joanne • couple • au
4
2026-09-19 • via Nuitee
L
Linda • family_with_children • au
7
2026-09-19 • via Nuitee
J
Jennifer • family_with_children • au
10
2026-09-19 • via Nuitee
N
Nelda • couple • au
8
Very good.
Pros:

Convenient location, good breakfast, comfortable room.

Cons:

With only one lift working the lifts were crowded to the point where people were using the stairs.

2026-09-18 • via Nuitee
S
Shelley • solo_traveller • au
9
Pros:

The room was small but very clean - all I needed

Cons:

The in-room dining QR codedidn’t work

2026-09-18 • via Nuitee
X
Xiaoyong • solo_traveller • au
10
2026-09-17 • via Nuitee
K
Karen • extended_group • au
10
10 stars
Pros:

I booked two rooms for my friend and myself. When we arrived we had interconnecting rooms which was favulous
With

Cons:

Showers a bit slippery. I had to put a face washer down to be safe

2026-09-16 • via Nuitee
G
Grubits • extended_group • au
6
Location great but comes with noise and very cramped
Pros:

Location good

Cons:

Very small room and was hot adjusting room temperature didnt work

2026-09-15 • via Nuitee
A
amar • solo_traveller • au
8
Value for money
Pros:

Location

Cons:

View from room

2026-09-15 • via Nuitee
M
Maureen • solo_traveller • au
8
2026-09-15 • via Nuitee
C
Courtney • couple • au
8
2026-09-14 • via Nuitee
W
Witherden • couple • au
5
Cons:

We had a room next to the elevator and woke us up very early

2026-09-14 • via Nuitee
N
Nadia • solo_traveller • au
10
Pros:

Late check-in and modern rooms. Staff were great.

2026-09-14 • via Nuitee
T
Tracey • couple • au
6
2026-09-13 • via Nuitee
P
Pak • couple • my
6
Not the best clearly
Pros:

We choose it because it was near to my daughters apartment and it was in the heart of the city.

Cons:

The bedsheets were a tad rough. The room we were given didn’t have ample plug points even for the kettle/iron. The lighting is a bit gloomy. The bathroom was incredibly small and hardly any space to put anything. The aircond was difficult to control. And the view was terrible

2026-09-13 • via Nuitee
S
Stephen • couple • nz
6
Pros:

Was close to public transport and in a good location

Cons:

Only had one elevator working for most of the stay
Had school kids staying there walls very thin can here everything

2026-09-13 • via Nuitee
D
Derek • couple • au
7
Good but a cold journey to play pokies and have a wine
Pros:

Breakfast good and location good

Cons:

The back way to the cafe and pokies to Sole cafe the door was lucked. Had to walk around around the corner in wet and cold weather. The last we were there took short cut through Pullman.

2026-09-13 • via Nuitee