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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Babysitting/child services
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Non-smoking throughout
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Accessible parking
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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ATM/cash machine on site
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Toilet with grab rails
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Higher level toilet
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Wine/champagne
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Prime Location in Melbourne's CBD
Mercure Welcome Melbourne is situated right on the Bourke Street Mall, offering easy access to Emporium Shopping Centre and Sea Life Melbourne Aquarium. With key attractions like Melbourne Cricket Ground and Crown Casino nearby, this hotel is the perfect base for exploring the city.
Delicious Dining Options
Indulge in a scrumptious breakfast spread at Louden Kitchen and Grill, featuring a variety of fresh fruit, baked goods, and cooked options. Start your day on a flavorful note before heading out to discover Melbourne's vibrant food scene.
Convenience and Comfort
Relax in air-conditioned rooms equipped with a refrigerator and enjoy the convenience of a private bathroom with complimentary toiletries. Take advantage of the tour desk for local activity recommendations and benefit from amenities like luggage storage and a 24-hour front desk.
Book your stay at Mercure Welcome Melbourne for a memorable Melbourne experience!
Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that the credit card used to make the reservation and a photo identification will be required on arrival. If guests are unable to provide the credit card and photo identification the property may refuse check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible at a location nearby (reservation is not possible) and costs AUD 24 per day.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
People no matter the age stay for AUD 30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location was excellent
Little basic, but great value for money
Location
1 elevator running small room
The lift was out of service
The rooms were not well lit
Location and cost. We travel to Melboure regularly and stay in Mercure Welcome.
The bath room towels not replaced for 4 daya and neither bedsheets. We went done to reception. After the promise. No change or replace tower. Need to go to recwotion again.
Friendly staff, room clean and comfortable, but pretty basic. Close to Chinatown.
A little noisy, no extra blankets. Bed was on wheels so it kept moving. Ordered breakfast in my room. The omelette was flat and underwhelming for the price.
Location
Room was very small
I loved the room we had 1041. This is my 4th stay have enjiyed it each time
Its a tad hard with only having the 1 lift but i do know they need to maintain them. And didnt realy enjiy the breakfast tis time
The bed was comfortable. A good shower. The flavoured water in the foyer.
There was only one lift working and it was very slow. When I walked up the stairs I could not exit at my floor (the 6th). The wifi didn’t work at first and we had to get support to access it.
Good location
1 elevator working for the whole time of our stay
Nothing
Better maintained rooms
Location and availability of room service
I was in a room facing the street for the first time and it was a bit noisy.
I have stayed several times but this hotel but obviously never been on that side of the property.
Didn’t have
Nothing
Location
Nothing
I didn't have breakfast. The location was fantastic, everything was close and accessible.
No complaints.
Location
One lift and the washing machine facilities on our floor going continually. Access to snacks in the vending machines was poor, more variety needed.
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